In 98-99 I put an addition on the kitchen and with the new cabinets I
went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's
about a 30-40 min drive in good traffic and perhaps 15-20 miles each
way. I purchased their Xenon under cabinet lights with transformers etc.

Last week I went to buy another set, the touch switch and some spare
bulbs. Get to the store and there's a "lighting section" but no
lighting. Ask the sales guy and he says there is some new "CXF" manager
and he took out the lighting. That along with other things, the sales
guy was quitting on the next Saturday. He looked in some returns if he
had the stuff but nada...I had to order from the catalog to get it in a
few days since ording to store was at best, 2 weeks.

So today I call Rocklear and order the stuff, perhaps a$100+ order. I
said to the person on the phone that I didn't think I should have to pay
for shipping on the lights since I thought they should have been in the
store, since they were. NOPE said her supervisor...so I got to pay for
the trip to the store and the shipping, or pay twice!

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.
--
Thanks,

Ham

Bob Brogan Ham writes:


In 98-99 I put an addition on the kitchen and with the new cabinets I
went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's
about a 30-40 min drive in good traffic and perhaps 15-20 miles each
way. I purchased their Xenon under cabinet lights with transformers etc.

Last week I went to buy another set, the touch switch and some spare
bulbs. Get to the store and there's a "lighting section" but no
lighting. Ask the sales guy and he says there is some new "CXF" manager
and he took out the lighting.

snip of stuff

So today I call Rocklear and order the stuff, perhaps a$100+ order. I
said to the person on the phone that I didn't think I should have to pay
for shipping on the lights since I thought they should have been in the
store, since they were. NOPE said her supervisor...so I got to pay for
the trip to the store and the shipping, or pay twice!

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.

I'm thinking that I'd have learned how to spell the store name and called to
check before driving 20 miles each way if the trek bothered me that much.

You're not paying twice for shipping. You're paying twice for not checking,
which is your own fault, not the store's. To expect any store to have exactly
the same items in stock it had 5 or 6 years ago is stretching it thin.

Charlie Self
"The function of posterity is to look after itself." Dylan Thomas

He needs to call the WAAAAA-bulance.

In article , otforme (Charlie Self) wrote:
Bob Brogan Ham writes:


In 98-99 I put an addition on the kitchen and with the new cabinets I
went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's
about a 30-40 min drive in good traffic and perhaps 15-20 miles each
way. I purchased their Xenon under cabinet lights with transformers etc.

Last week I went to buy another set, the touch switch and some spare
bulbs. Get to the store and there's a "lighting section" but no
lighting. Ask the sales guy and he says there is some new "CXF" manager
and he took out the lighting.

snip of stuff

So today I call Rocklear and order the stuff, perhaps a$100+ order. I
said to the person on the phone that I didn't think I should have to pay
for shipping on the lights since I thought they should have been in the
store, since they were. NOPE said her supervisor...so I got to pay for
the trip to the store and the shipping, or pay twice!

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.

I'm thinking that I'd have learned how to spell the store name and called to
check before driving 20 miles each way if the trek bothered me that much.

You're not paying twice for shipping. You're paying twice for not checking,
which is your own fault, not the store's. To expect any store to have exactly
the same items in stock it had 5 or 6 years ago is stretching it thin.

He's also paying for being impatient. Didja see this in his post?

I had to order from the catalog to get it in a few days since ordering to
store was at best, 2 weeks.

I've ordered things from Rockler before, that I didn't want to pay the
shipping on. Just call the store and have them put it on their next regular
order. They'll call you when it's in.

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.

I'm thinking that I'd have learned how to spell the store name and called to
check before driving 20 miles each way if the trek bothered me that much.

You're not paying twice for shipping. You're paying twice for not checking,
which is your own fault, not the store's. To expect any store to have
exactly
the same items in stock it had 5 or 6 years ago is stretching it thin.

He's also paying for being impatient. Didja see this in his post?

I had to order from the catalog to get it in a few days since ordering to
store was at best, 2 weeks.

I've ordered things from Rockler before, that I didn't want to pay the
shipping on. Just call the store and have them put it on their next regular
order. They'll call you when it's in.

You're right. Maybe that's the highest cost. I think most of the top mail order
outfits do something similar. It can't hurt to ask, anyway. It is probably
impossible to stock every item in a catalog every day of every week of every
year anyway. I know Lee Valley tries, but most others limit their store SKUs to
a certain extent, depending on space, franchisee desires, etc. Rob doesn't have
franchised stores, so doesn't have to deal with franchise owners some of whom
are really, really superb, and some of whom are not.

Charlie Self
"The function of posterity is to look after itself." Dylan Thomas

Life is tough some times.

--

Rumpty

Be glad you have a Rockler. On Long Island we have no woodworkings stores in
Nassau County and only one in Suffolk. Its all mail order here.

Bernie

"Bob Brogan" wrote in message
...
In 98-99 I put an addition on the kitchen and with the new cabinets I
went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's
about a 30-40 min drive in good traffic and perhaps 15-20 miles each
way. I purchased their Xenon under cabinet lights with transformers etc.

Last week I went to buy another set, the touch switch and some spare
bulbs. Get to the store and there's a "lighting section" but no
lighting. Ask the sales guy and he says there is some new "CXF" manager
and he took out the lighting. That along with other things, the sales
guy was quitting on the next Saturday. He looked in some returns if he
had the stuff but nada...I had to order from the catalog to get it in a
few days since ording to store was at best, 2 weeks.

So today I call Rocklear and order the stuff, perhaps a$100+ order. I
said to the person on the phone that I didn't think I should have to pay
for shipping on the lights since I thought they should have been in the
store, since they were. NOPE said her supervisor...so I got to pay for
the trip to the store and the shipping, or pay twice!

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.
--
Thanks,

Ham

"Bernie Hunt" wrote in message
. net...
Be glad you have a Rockler. On Long Island we have no woodworkings stores
in
Nassau County and only one in Suffolk. Its all mail order here.

Bernie

Yeah - but you have a cool woodworking club...

Cheers -

Rob

In article m,
(Doug Miller) wrote:

In article ,
otforme (Charlie Self) wrote:
Bob Brogan Ham writes:


In 98-99 I put an addition on the kitchen and with the new cabinets I
went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's
about a 30-40 min drive in good traffic and perhaps 15-20 miles each
way. I purchased their Xenon under cabinet lights with transformers etc.

Last week I went to buy another set, the touch switch and some spare
bulbs. Get to the store and there's a "lighting section" but no
lighting. Ask the sales guy and he says there is some new "CXF" manager
and he took out the lighting.

snip of stuff

So today I call Rocklear and order the stuff, perhaps a$100+ order. I
said to the person on the phone that I didn't think I should have to pay
for shipping on the lights since I thought they should have been in the
store, since they were. NOPE said her supervisor...so I got to pay for
the trip to the store and the shipping, or pay twice!

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.

I'm thinking that I'd have learned how to spell the store name and called to
check before driving 20 miles each way if the trek bothered me that much.

You're not paying twice for shipping. You're paying twice for not checking,
which is your own fault, not the store's. To expect any store to have
exactly
the same items in stock it had 5 or 6 years ago is stretching it thin.

He's also paying for being impatient. Didja see this in his post?

I'm paying for being impatient? If you looked, the stuff had been in the
store and the display was still there and I'd bought it before. The SA
said it was some new person's decision and that, amongst other things
made him quit and was leaving in 4 days. Do you get the idea that there
are bigger problems when the sales guy quits because of problems like
this? He also alluded to other customer problems like this.

I also said that if ordered to the store it would take at least 2 weeks
to get there. That is no being impatient. I can order from Lee Valley
and it's shipped in 24-36 hrs. Why should Rockler be so much longer
unless there's problems? Under cab lighting is not an obscure product
that few use either. It WAS in the store until recently.

I couldn't wait because I have a carpenter working and I'm presently
disabled, unfortunately. You could say it was my mistake for not calling
etc., but it's not like this is a wierd item that few buy.


I had to order from the catalog to get it in a few days since ordering to
store was at best, 2 weeks.

I've ordered things from Rockler before, that I didn't want to pay the
shipping on. Just call the store and have them put it on their next regular
order. They'll call you when it's in.

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com
--
Thanks,

Ham

When are you guys coming down to see us again? The show is double the size
of last years. We had to move to the Hofsta basketball arena to get room for
all the vendors!

Better yet, when is the Lee Valley store opening on Long Island? hehehehe.
That would be very cool!

Bernie

"Robin Lee" wrote in message
. ..

"Bernie Hunt" wrote in message
. net...
Be glad you have a Rockler. On Long Island we have no woodworkings
stores
in
Nassau County and only one in Suffolk. Its all mail order here.

Bernie

Yeah - but you have a cool woodworking club...

Cheers -

Rob

In article , Bob Brogan wrote:
In article m,
(Doug Miller) wrote:

He's also paying for being impatient. Didja see this in his post?

I'm paying for being impatient?

Yes, you are. You said yourself you "had to order from the catalog" because it
would take two weeks to get it into the store. Paying for the convenience of
getting it in a few days is one way to look at it, paying for not having the
patience to wait two weeks is another take on the same situation.

If you looked, the stuff had been in the
store and the display was still there and I'd bought it before.

I did see that. I agree with Charlie that it's unreasonable to expect the
store to still have in stock today the same stuff that it had in stock in
1998.

The SA
said it was some new person's decision and that, amongst other things
made him quit and was leaving in 4 days. Do you get the idea that there
are bigger problems when the sales guy quits because of problems like
this? He also alluded to other customer problems like this.

I also said that if ordered to the store it would take at least 2 weeks
to get there. That is no being impatient. I can order from Lee Valley
and it's shipped in 24-36 hrs.

And you can order from Rockler and have it shipped to your home in 24-36 hours
also. But if you want it sent to a Rockler *store* you need to wait until they
have a truck going to the store.

Why should Rockler be so much longer unless there's problems?

Because when you *pay* for the shipping, they'll send it wherever you want,
whenever you want. Free shipping means hitching a ride on their regular
delivery truck to the store. That happens on their schedule, not yours. Which
means you have to wait for their schedule, or pay to have it shipped when you
want it. Which means that you pay a penalty for impatience, or if you prefer,
you pay a premium for the convenience of quick delivery.

Under cab lighting is not an obscure product that few use either.

Evidently the demand for it at that store was not high enough that they felt
justified in taking up the shelf space.

It WAS in the store until recently.

And it isn't now. This is not unique: stores change their merchandise all
the time, without consulting you or me or, it sometimes seems, any of their
customers. Get over it.

I couldn't wait because I have a carpenter working and I'm presently
disabled, unfortunately. You could say it was my mistake for not calling
etc., but it's not like this is a wierd item that few buy.

Well, both the Rockler and Woodcraft stores in Indy are pretty well on the
other side of town from me, in an area with the city's worst traffic. Unless
I'm after something that I *know* they'll have in stock one place or the other
(like Titebond), I always call first. Just seems prudent to me. YMMV.


I had to order from the catalog to get it in a few days since ordering to
store was at best, 2 weeks.

I've ordered things from Rockler before, that I didn't want to pay the
shipping on. Just call the store and have them put it on their next regular
order. They'll call you when it's in.

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com

I found their Pittsburgh store on their web site, and drove to the listed
address because I didn't want to wait for mail order. I couldn't find the
store where they said it should be, so I called the order line. They don't
open 'til late April! The dang web site could at least mention that they
ain't open, yet!

Kevin
"Bob Brogan" wrote in message
...
In 98-99 I put an addition on the kitchen and with the new cabinets I
went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's
about a 30-40 min drive in good traffic and perhaps 15-20 miles each
way. I purchased their Xenon under cabinet lights with transformers etc.

Last week I went to buy another set, the touch switch and some spare
bulbs. Get to the store and there's a "lighting section" but no
lighting. Ask the sales guy and he says there is some new "CXF" manager
and he took out the lighting. That along with other things, the sales
guy was quitting on the next Saturday. He looked in some returns if he
had the stuff but nada...I had to order from the catalog to get it in a
few days since ording to store was at best, 2 weeks.

So today I call Rocklear and order the stuff, perhaps a$100+ order. I
said to the person on the phone that I didn't think I should have to pay
for shipping on the lights since I thought they should have been in the
store, since they were. NOPE said her supervisor...so I got to pay for
the trip to the store and the shipping, or pay twice!

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.
--
Thanks,

Ham

It WAS in the store until recently.

And it isn't now. This is not unique: stores change their merchandise all
the time, without consulting you or me or, it sometimes seems, any of
their
customers. Get over it.



Hey, I agree Doug.

In my case, if the store doesn't take care of my needs, I don't go back. And
they can just get over it.


I order from someone that does. My favorite now is Lee Valley and
occasionally Lie Nielson. :-)

And also some cheese to go with his whine???

Quadindad2 wrote:

He needs to call the WAAAAA-bulance.

Tue, Mar 30, 2004, 7:13pm (EST+5) (Doug=A0Miller)
says:
snip I always call first. Just seems prudent to me.

Unless I'm just ready for a drive anyway, I completely agree. It
never ceases to amaze me, that using the telephone book is a last option
for so many people. The local Ace Hardware is maybe 2 miles from me.
If I'm after something specific, I have been known to call them before I
leave the house. Then, if they don't have whatever, I ask them if they
know where I can get it. Often enough, they'll point me to someone who
has it, or knows someone who does. Saves a lot of time, gasoline,
irritation, and frustration.

An exception fo the general rule. I needed something for the Luv
project, so took a trip to the auto parts store, that is a distributer
for that part, maybe 9-10 miles down the road. Turns out my son hadn't
given me enough info, as they don't carry it in stock, but have to order
it and have it in next day. No prob, it'll probably take him another
month to do anything on the truck anyway. Yeah, I could have called,
but this is a cool store, with cool people working there, and usually at
least one employee owned cool vehicle parked outside, so I often don't
call first. Today it was a Vega station wagon, with a 454. Way cool. =


JOAT
Don't e-mail me while I'm breathing.

In article m,
(Doug Miller) wrote:

In article , Bob Brogan
wrote:
In article m,
(Doug Miller) wrote:

He's also paying for being impatient. Didja see this in his post?

I'm paying for being impatient?

Yes, you are. You said yourself you "had to order from the catalog" because
it
would take two weeks to get it into the store. Paying for the convenience of
getting it in a few days is one way to look at it, paying for not having the
patience to wait two weeks is another take on the same situation.

My impatience as you so cleverly put it was determined by the carpenter
I have on site, working. How about I send you the bill for his time to
wait some portion of two weeks? I also have no reason to think that
they would remove ALL lighting from the store while they've kept loads
of other things like knobs, hinges, bits, books and other things that
I'm sure don't sell as well.


If you looked, the stuff had been in the
store and the display was still there and I'd bought it before.

I did see that. I agree with Charlie that it's unreasonable to expect the
store to still have in stock today the same stuff that it had in stock in
1998.

I don't think you get it. It's not like they have UC lighting and just
not what item or model I wanted. They had NONE, but the section was
still there.


The SA
said it was some new person's decision and that, amongst other things
made him quit and was leaving in 4 days. Do you get the idea that there
are bigger problems when the sales guy quits because of problems like
this? He also alluded to other customer problems like this.

I also said that if ordered to the store it would take at least 2 weeks
to get there. That is no being impatient. I can order from Lee Valley
and it's shipped in 24-36 hrs.

And you can order from Rockler and have it shipped to your home in 24-36
hours also. But if you want it sent to a Rockler *store* you need to wait until
they have a truck going to the store.

I shouldn't have to pay for things that should be in the store which
were removed by some management droid based on his desires as revealed
by the sales associate. Remember, this SA had other problems over the
same thing and tried to get the guy to change things. He wouldn't making
the SA's job difficult, so the SA quit as he told me that customers were
complaining and he didn't like having to answser the problems he didn't
create. That says something.


Why should Rockler be so much longer unless there's problems?

Because when you *pay* for the shipping, they'll send it wherever you want,
whenever you want. Free shipping means hitching a ride on their regular
delivery truck to the store. That happens on their schedule, not yours. Which
means you have to wait for their schedule, or pay to have it shipped when you
want it. Which means that you pay a penalty for impatience, or if you prefer,
you pay a premium for the convenience of quick delivery.

Free shipping = 2 weeks(maybe) in time. Not always a good trade. In this
case, you're forgetting there is a cabinetmaker working on site.


Under cab lighting is not an obscure product that few use either.

Evidently the demand for it at that store was not high enough that they felt
justified in taking up the shelf space.

Not according to the SA who allueded to other similar problems and was
quitting over it.


It WAS in the store until recently.

And it isn't now. This is not unique: stores change their merchandise all
the time, without consulting you or me or, it sometimes seems, any of their
customers. Get over it.

Have you ever managed a retail store? I have. They put extra crap in
the place where the "lighting" stuff was. Not a new product.


I couldn't wait because I have a carpenter working and I'm presently
disabled, unfortunately. You could say it was my mistake for not calling
etc., but it's not like this is a wierd item that few buy.

Well, both the Rockler and Woodcraft stores in Indy are pretty well on the
other side of town from me, in an area with the city's worst traffic. Unless
I'm after something that I *know* they'll have in stock one place or the
other (like Titebond), I always call first. Just seems prudent to me. YMMV.

Had it been what I thought to be a low demand item, or obscure thing,
I'd have done that. I don't think that UC lights are obsecure as
compared to the knobs, bits and other things that are in the store. I
don't think I'd buy that, especially in light of the SA's comments of
other problems this guy is causing. That is what tells...isn't it?


I had to order from the catalog to get it in a few days since ordering
to
store was at best, 2 weeks.

I've ordered things from Rockler before, that I didn't want to pay the
shipping on. Just call the store and have them put it on their next
regular
order. They'll call you when it's in.

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com
--
Thanks,

Ham

In article , Bob Brogan wrote:
In article m,
(Doug Miller) wrote:

In article , Bob Brogan
wrote:
In article m,
(Doug Miller) wrote:

He's also paying for being impatient. Didja see this in his post?

I'm paying for being impatient?

Yes, you are. You said yourself you "had to order from the catalog" because
it
would take two weeks to get it into the store. Paying for the convenience of
getting it in a few days is one way to look at it, paying for not having the
patience to wait two weeks is another take on the same situation.

My impatience as you so cleverly put it was determined by the carpenter
I have on site, working. How about I send you the bill for his time to
wait some portion of two weeks? I also have no reason to think that
they would remove ALL lighting from the store while they've kept loads
of other things like knobs, hinges, bits, books and other things that
I'm sure don't sell as well.

It's their store; they make the decisions. You don't like their decisions, you
should spend your money somewhere else. It's that simple.

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com

In article ,
says...
My impatience as you so cleverly put it was determined by the carpenter
I have on site, working. How about I send you the bill for his time to
wait some portion of two weeks? I also have no reason to think that
they would remove ALL lighting from the store while they've kept loads
of other things like knobs, hinges, bits, books and other things that
I'm sure don't sell as well.

So then, the lack of preparation on your part constitutes a crisis on
their part? Seems to me that you should have planned to have the
materials on site and returned the items you didn't use after the build.

I don't think you get it. It's not like they have UC lighting and just
not what item or model I wanted. They had NONE, but the section was
still there.

And your point is?

I shouldn't have to pay for things that should be in the store which
were removed by some management droid based on his desires as revealed
by the sales associate. Remember, this SA had other problems over the
same thing and tried to get the guy to change things. He wouldn't making
the SA's job difficult, so the SA quit as he told me that customers were
complaining and he didn't like having to answser the problems he didn't
create. That says something.

You've got to be kidding me. The Milwaukee store has no lighting at
all, but they can order it from the catalog and get it within a week.
Once again, poor planning on your part...

Free shipping = 2 weeks(maybe) in time. Not always a good trade. In this
case, you're forgetting there is a cabinetmaker working on site.

See previous point about poor planning.

Have you ever managed a retail store? I have. They put extra crap in
the place where the "lighting" stuff was. Not a new product.

Once again - get over it. Plan better next time. Have more than one
option available. Let Rockler corporate know about the issue. What do
you want, a freaking medal?

Had it been what I thought to be a low demand item, or obscure thing,
I'd have done that. I don't think that UC lights are obsecure as
compared to the knobs, bits and other things that are in the store. I
don't think I'd buy that, especially in light of the SA's comments of
other problems this guy is causing. That is what tells...isn't it?

Unfortunately, bad assumption on your part.
Good luck with the project.
--
Regards,

Rick

(Remove the HIGH SPOTS for e-mail)

In article ,
Rick Chamberlain wrote:

In article ,
says...
My impatience as you so cleverly put it was determined by the carpenter
I have on site, working. How about I send you the bill for his time to
wait some portion of two weeks? I also have no reason to think that
they would remove ALL lighting from the store while they've kept loads
of other things like knobs, hinges, bits, books and other things that
I'm sure don't sell as well.

So then, the lack of preparation on your part constitutes a crisis on
their part? Seems to me that you should have planned to have the
materials on site and returned the items you didn't use after the build.


Did it possibly occur to you that plans *sometimes* change as a project
moves along? In this case, we're renovating a built-in cabinet-oak
beadboard on sides, new oak-framed glass shelves, etc. My SO wanted
lighting, so it was an evolution, not something planned, but happened
along with other things. That simple.

I don't think you get it. It's not like they have UC lighting and just
not what item or model I wanted. They had NONE, but the section was
still there.

And your point is?

I can't even get replacement bulbs for the existing product in the
store, let along things that are standard items.


I shouldn't have to pay for things that should be in the store which
were removed by some management droid based on his desires as revealed
by the sales associate. Remember, this SA had other problems over the
same thing and tried to get the guy to change things. He wouldn't making
the SA's job difficult, so the SA quit as he told me that customers were
complaining and he didn't like having to answser the problems he didn't
create. That says something.

You've got to be kidding me. The Milwaukee store has no lighting at
all, but they can order it from the catalog and get it within a week.
Once again, poor planning on your part...

Nope, according to THIS store, 2 weeks minimum, maybe. No absolute time
frame.


Free shipping = 2 weeks(maybe) in time. Not always a good trade. In this
case, you're forgetting there is a cabinetmaker working on site.

See previous point about poor planning.

See my point about plans changing along the way.
That *does* happen you know...


Have you ever managed a retail store? I have. They put extra crap in
the place where the "lighting" stuff was. Not a new product.

Once again - get over it. Plan better next time. Have more than one
option available. Let Rockler corporate know about the issue. What do
you want, a freaking medal?

You're acting like an arrogant butt....You ought to have a clue that
yes, planning is important. BUT....*sometimes" changes occur along the
way that are NOT PLANNED! Like I've said, I'd have NO COMPLAINT if it
were obsecure items. NONE. This is everyday stuff. Besides, as the SA
said, *other customers* are having similar problems over other items and
management is *not listening*. Somehow, that seems to be an indication
of something being wrong with what's happening at the store. What about
that don't you understand?


Had it been what I thought to be a low demand item, or obscure thing,
I'd have done that. I don't think that UC lights are obsecure as
compared to the knobs, bits and other things that are in the store. I
don't think I'd buy that, especially in light of the SA's comments of
other problems this guy is causing. That is what tells...isn't it?

Unfortunately, bad assumption on your part.
Good luck with the project.

Not an assumption on my part at all. It's what the SA told me...the one
who was quitting over these problems. He was tired of having to deal
with the upset customers and not having products...along with
unresponsive management.
--
Thanks,

Ham

Bob Brogan writes:

Not an assumption on my part at all. It's what the SA told me...the one
who was quitting over these problems. He was tired of having to deal
with the upset customers and not having products...along with
unresponsive management.

Go back in a month and see if he's still there.

Charlie Self
"The function of posterity is to look after itself." Dylan Thomas

In article ,
otforme (Charlie Self) wrote:

Bob Brogan writes:

Not an assumption on my part at all. It's what the SA told me...the one
who was quitting over these problems. He was tired of having to deal
with the upset customers and not having products...along with
unresponsive management.

Go back in a month and see if he's still there.

Charlie Self
"The function of posterity is to look after itself." Dylan Thomas

Actually, I called Rockler offices today and spoke with them. It seems
they said I shouldn't have been treated this way at the store or online.
They said I shouldn't have had to pay shipping on the stuff not there.
That's the good part.

Where I was mistaken is that apparently the UC lighting had not been
selling even as well as the lowly, occasional router bit or book. They
were surprised as well, but said they were going to provide other
avenues for existing buyers of the product, perhaps a kiosk in-store for
this and other products like this.

So, it seems I was both right on the customer service aspect and how I
should have been treated and incorrect on demand(which even they were
surprised at). Oh and the SA is gone,too.

Did I forget to mention that I spoke with Ms. Jackson? A very nice and
most gracious owner. She said that above all else, serving the customer
is formost and wanted names, times etc., to look into this since she
felt I should have been treated in a more accomodating manner.
--
Thanks,

Ham

In article ,
says...
In article ,
Rick Chamberlain wrote:

In article ,
says...
My impatience as you so cleverly put it was determined by the carpenter
I have on site, working. How about I send you the bill for his time to
wait some portion of two weeks? I also have no reason to think that
they would remove ALL lighting from the store while they've kept loads
of other things like knobs, hinges, bits, books and other things that
I'm sure don't sell as well.

So then, the lack of preparation on your part constitutes a crisis on
their part? Seems to me that you should have planned to have the
materials on site and returned the items you didn't use after the build.


Did it possibly occur to you that plans *sometimes* change as a project
moves along? In this case, we're renovating a built-in cabinet-oak
beadboard on sides, new oak-framed glass shelves, etc. My SO wanted
lighting, so it was an evolution, not something planned, but happened
along with other things. That simple.

Of course plans change. Kinda like a store's stocking policy on light
fixtures...

I don't think you get it. It's not like they have UC lighting and just
not what item or model I wanted. They had NONE, but the section was
still there.

And your point is?

I can't even get replacement bulbs for the existing product in the
store, let along things that are standard items.

Where did you get replacements before this project? Have the original
bulbs lasted 6 years?

I shouldn't have to pay for things that should be in the store which
were removed by some management droid based on his desires as revealed
by the sales associate. Remember, this SA had other problems over the
same thing and tried to get the guy to change things. He wouldn't making
the SA's job difficult, so the SA quit as he told me that customers were
complaining and he didn't like having to answser the problems he didn't
create. That says something.

You've got to be kidding me. The Milwaukee store has no lighting at
all, but they can order it from the catalog and get it within a week.
Once again, poor planning on your part...

Nope, according to THIS store, 2 weeks minimum, maybe. No absolute time
frame.

OK - again, different store policy. Maybe your store only orders stuff
every 2 weeks.

Have you ever managed a retail store? I have. They put extra crap in
the place where the "lighting" stuff was. Not a new product.

Once again - get over it. Plan better next time. Have more than one
option available. Let Rockler corporate know about the issue. What do
you want, a freaking medal?

You're acting like an arrogant butt....You ought to have a clue that
yes, planning is important. BUT....*sometimes" changes occur along the
way that are NOT PLANNED! Like I've said, I'd have NO COMPLAINT if it
were obsecure items. NONE. This is everyday stuff. Besides, as the SA
said, *other customers* are having similar problems over other items and
management is *not listening*. Somehow, that seems to be an indication
of something being wrong with what's happening at the store. What about
that don't you understand?

I understand that stores change their policies all the time and don't
bother to call or write me to see if it's OK to do so. Case in point -
my local Ace store no longer stocks 3/4" BX flex conduit. They did
stock it 2 months ago. I could have raised holy hell and told the SA
that management sucked because they chose to let the inventory run out
and not stock it anymore, but I realize that not every store can stock
every item.

You know, if this is everyday stuff, why don't you head on over to your
local Ace hardware, Farm and Fleet, or Home Depot or any other store
that carries lighting? As for the SA, well, s/he's just an SA and not
the manager. Go to the horses mouth.

Had it been what I thought to be a low demand item, or obscure thing,
I'd have done that. I don't think that UC lights are obsecure as
compared to the knobs, bits and other things that are in the store. I
don't think I'd buy that, especially in light of the SA's comments of
other problems this guy is causing. That is what tells...isn't it?

Unfortunately, bad assumption on your part.
Good luck with the project.

Not an assumption on my part at all. It's what the SA told me...the one
who was quitting over these problems. He was tired of having to deal
with the upset customers and not having products...along with
unresponsive management.

Not once have you mentioned that you spoke to the "unresponsive
management". You have said repeatedly that you spoke to a SA, who could
have been yanking your chain. If your contention is correct - that
these UC fixtures are common - then you should have been able to find a
couple in the metro Chicago area - and probably closer to home than
Rockler is. Instead, you chose to publicly lambaste a store because it
changed its stocking policies and you don't like it.

Just who is acting like an arrogant butt now?

--
Regards,

Rick

(Remove the HIGH SPOTS for e-mail)

Dear Kevin,

I'm excited that you went to visit our new store in Pittsburgh, but am
sorry we aren't open yet. We made a mistake on our website - that
store page was not supposed to be active yet. Please accept my
apologies for wasting your time.

I hope you enjoy the store when it's open. If you sign up for the
store's e-mail notification list (
http://www.rockler.com/retail/e_news.cfm?&store=31 )
the store manager will send you an e-mail as soon as it is open.

Scott Ekman
Rockler Internet Director


"Kevin Singleton" wrote in message ...
I found their Pittsburgh store on their web site, and drove to the listed
address because I didn't want to wait for mail order. I couldn't find the
store where they said it should be, so I called the order line. They don't
open 'til late April! The dang web site could at least mention that they
ain't open, yet!

Kevin

Scott,

Thanks for your response. I signed up, and I'm anxiously awaiting the
opening of the new store.

Congrats on the growth of your company, despite the state of the economy.

Kevin

"Scott Ekman" wrote in message
om...
Dear Kevin,

I'm excited that you went to visit our new store in Pittsburgh, but am
sorry we aren't open yet. We made a mistake on our website - that
store page was not supposed to be active yet. Please accept my
apologies for wasting your time.

I hope you enjoy the store when it's open. If you sign up for the
store's e-mail notification list (
http://www.rockler.com/retail/e_news.cfm?&store=31 )
the store manager will send you an e-mail as soon as it is open.

Scott Ekman
Rockler Internet Director


"Kevin Singleton" wrote in message
...
I found their Pittsburgh store on their web site, and drove to the
listed
address because I didn't want to wait for mail order. I couldn't find
the
store where they said it should be, so I called the order line. They
don't
open 'til late April! The dang web site could at least mention that
they
ain't open, yet!

Kevin

(Scott Ekman) wrote in
om:

Dear Kevin,

I'm excited that you went to visit our new store in Pittsburgh, but am
sorry we aren't open yet. We made a mistake on our website - that
store page was not supposed to be active yet. Please accept my
apologies for wasting your time.

I hope you enjoy the store when it's open. If you sign up for the
store's e-mail notification list (
http://www.rockler.com/retail/e_news.cfm?&store=31 )
the store manager will send you an e-mail as soon as it is open.

Scott Ekman
Rockler Internet Director


"Kevin Singleton" wrote in message
...
I found their Pittsburgh store on their web site, and drove to the
listed address because I didn't want to wait for mail order. I
couldn't find the store where they said it should be, so I called the
order line. They don't open 'til late April! The dang web site
could at least mention that they ain't open, yet!

Kevin

Dear Scott:

I sure hope you are going to open a new store on Rt 17 in Paramus, NJ
soon. Not that I hate to go visit my son in Cambridge, MA, but it really
is too far if I just need a few things from the Rockler store on
Massachusetts Ave.

FYI, I heard that the Gateway store on Rt 17 in Paramus, NJ may be
closing. It is a great location!

(Note: this is really April 2, it's no April fools joke!)
--
Best regards
Han
email address is invalid

Now I'm impressed. Rockler cruises the wreck. As if I needed another
excuse to spend all my money there.

-Dan V.


On 1 Apr 2004 15:09:53 -0800, (Scott Ekman)
wrote:

Dear Kevin,

I'm excited that you went to visit our new store in Pittsburgh, but am
sorry we aren't open yet. We made a mistake on our website - that
store page was not supposed to be active yet. Please accept my
apologies for wasting your time.

I hope you enjoy the store when it's open. If you sign up for the
store's e-mail notification list (
http://www.rockler.com/retail/e_news.cfm?&store=31 )
the store manager will send you an e-mail as soon as it is open.

Scott Ekman
Rockler Internet Director


"Kevin Singleton" wrote in message ...
I found their Pittsburgh store on their web site, and drove to the listed
address because I didn't want to wait for mail order. I couldn't find the
store where they said it should be, so I called the order line. They don't
open 'til late April! The dang web site could at least mention that they
ain't open, yet!

Kevin

"Bob Brogan" wrote in message news:Ham- My impatience as
you so cleverly put it was determined by the carpenter
I have on site, working. How about I send you the bill for his time to
wait some portion of two weeks?

Is the store responsible for the carpenter you hired?

I also have no reason to think that
they would remove ALL lighting from the store while they've kept loads
of other things like knobs, hinges, bits, books and other things that
I'm sure don't sell as well.

Their store, their decision what to carry. Sorry they didn't feel the need
to consult you on stock.


If you looked, the stuff had been in the
store and the display was still there and I'd bought it before.

So, if a store decides they want to carry something else or quit carryiing
something, they should what? Go out of business then reopen with a new store
layout?


I don't think you get it. It's not like they have UC lighting and just
not what item or model I wanted. They had NONE, but the section was
still there.

Open your own store. That way you can decide on inventory.


The SA
said it was some new person's decision and that, amongst other things
made him quit and was leaving in 4 days. Do you get the idea that there
are bigger problems when the sales guy quits because of problems like
this? He also alluded to other customer problems like this.

So its an unpopular decision but they don't have to do a popularity poll
before making stocking decisions.

I also said that if ordered to the store it would take at least 2 weeks
to get there. That is no being impatient. I can order from Lee Valley
and it's shipped in 24-36 hrs.

Then do so. Wasn't that easy?

And you can order from Rockler and have it shipped to your home in 24-36
hours also. But if you want it sent to a Rockler *store* you need to
wait until
they have a truck going to the store.

Yes, and?

I shouldn't have to pay for things that should be in the store which
were removed by some management droid based on his desires as revealed
by the sales associate. Remember, this SA had other problems over the
same thing and tried to get the guy to change things. He wouldn't making
the SA's job difficult, so the SA quit as he told me that customers were
complaining and he didn't like having to answser the problems he didn't
create. That says something.

Yes it does. It says they have internal problems and, as you are not an
employee, you have no say in it.




Free shipping = 2 weeks(maybe) in time. Not always a good trade. In this
case, you're forgetting there is a cabinetmaker working on site.

You hired him right? Why is that the stores problem?


Have you ever managed a retail store? I have. They put extra crap in
the place where the "lighting" stuff was. Not a new product.

If you were the manager there, you would have a say in it. You aren't so you
don't.


I couldn't wait because I have a carpenter working and I'm presently
disabled, unfortunately. You could say it was my mistake for not
calling

Yes.


Had it been what I thought to be a low demand item, or obscure thing,
I'd have done that. I don't think that UC lights are obsecure as
compared to the knobs, bits and other things that are in the store. I
don't think I'd buy that, especially in light of the SA's comments of
other problems this guy is causing. That is what tells...isn't it?

Your way or they are wrong? How many businesses do you know that are a
democracy were the general public votes on stock?

"Bob Brogan" wrote in message news:Ham-
Did it possibly occur to you that plans *sometimes* change as a project
moves along? In this case, we're renovating a built-in cabinet-oak
beadboard on sides, new oak-framed glass shelves, etc. My SO wanted
lighting, so it was an evolution, not something planned, but happened
along with other things. That simple.

Oh, now it makes sense. It's Rocklers fault that you changed your mind. I'm
sure the carpenter loved that idea too.

You're acting like an arrogant butt....You ought to have a clue that
yes, planning is important. BUT....*sometimes" changes occur along the
way that are NOT PLANNED! Like I've said, I'd have NO COMPLAINT if it
were obsecure items. NONE. This is everyday stuff. Besides, as the SA
said, *other customers* are having similar problems over other items and
management is *not listening*. Somehow, that seems to be an indication
of something being wrong with what's happening at the store. What about
that don't you understand?

So again, you are stating that any business that doesn't do things the way
you would is wrong. Got it.

Had contractors from New England states visit Southern California for
years and invariably the first thing they wanted to know "Where is the
nearest Mexican restaraunt?" and usually invited me (thankfully). I
reciprocated by taking chicken lobsters and frozen scallops home when
visiting their stites. Spent a month outside Boston during a glut of
chicken lobsters when dinners were less than $5.00 for a chicken and
salad. Less than 20 years ago to put it in context timewise.

On Sat, 3 Apr 2004 13:25:18 -0500, "Kevin Singleton"
wrote:

Now, where to buy maple, and how come there's no good chili?

I addition to that, I placed an order via their online catalog on Saturday,
and received everything ordered (including a couple of obscure hardware
items) on the Friday following, all for the nominal shipping cost of $8.99,
which would have remained the same had I ordered almost $40 more in
merchandise, and which included a box more than 4 feet long. The only
reason I'll go to the store, which is a long way off, through very heavy
traffic, is to fondle ...err, handle the products before purchasing.

This is not my first order from Rockler, but it is another example of the
very satisfactory service I've received every time I've had the pleasure to
do business with them. Since I moved to Pennsylvania, I've been diligently
seeking replacements for all the stores I frequented in Dallas, and it's
comforting to know that I'll soon have a Rockler store nearby. It's one
less change I'll have to endure up here in Yankeeland.

Now, where to buy maple, and how come there's no good chili?

Kevin
"Dan Valleskey" wrote in message
om...

Now I'm impressed. Rockler cruises the wreck. As if I needed another
excuse to spend all my money there.

-Dan V.


On 1 Apr 2004 15:09:53 -0800, (Scott Ekman)
wrote:

Dear Kevin,

I'm excited that you went to visit our new store in Pittsburgh, but am
sorry we aren't open yet. We made a mistake on our website - that
store page was not supposed to be active yet. Please accept my
apologies for wasting your time.

I hope you enjoy the store when it's open. If you sign up for the
store's e-mail notification list (
http://www.rockler.com/retail/e_news.cfm?&store=31 )
the store manager will send you an e-mail as soon as it is open.

Scott Ekman
Rockler Internet Director


"Kevin Singleton" wrote in message
...
I found their Pittsburgh store on their web site, and drove to the
listed
address because I didn't want to wait for mail order. I couldn't find
the
store where they said it should be, so I called the order line. They
don't
open 'til late April! The dang web site could at least mention that
they
ain't open, yet!

Kevin

I'm a mile and a half away from the Beaver Valley Mall, home to the infamous
Chi Chi's of Hepatitis A fame. I've yet to find quality home-cooked Mexican
food, but there are some very interesting attempts at bringing the cuisine
to Pennsylvania, and I'm sure it won't be long before we have a large enough
Latino population to force the grocery stores to commit more than a few
shelf feet to chile peppers and masa. I haven't made it to New England,
yet, but I'm really looking forward to it. Pennsylvania is a big change in
lifestyle, for me, and, so far, every day is a new adventure, whether it's
hunting for chili without beans, or finding out what you have to go through
to buy a decent over-under 12 gauge.

What's a chicken lobster? Let me guess: it tastes just like ...!!!

Kevin
wrote in message
...
Had contractors from New England states visit Southern California for
years and invariably the first thing they wanted to know "Where is the
nearest Mexican restaraunt?" and usually invited me (thankfully). I
reciprocated by taking chicken lobsters and frozen scallops home when
visiting their stites. Spent a month outside Boston during a glut of
chicken lobsters when dinners were less than $5.00 for a chicken and
salad. Less than 20 years ago to put it in context timewise.

On Sat, 3 Apr 2004 13:25:18 -0500, "Kevin Singleton"
wrote:

Now, where to buy maple, and how come there's no good chili?

Lobster about 1-1.5#, little fellers. I find them tastier than the
brutes.

On Sun, 4 Apr 2004 09:14:42 -0400, "Kevin Singleton"
wrote:

What's a chicken lobster? Let me guess: it tastes just like ...!!!

"Kevin Singleton" wrote in message
What's a chicken lobster? Let me guess: it tastes just like ...!!!


Chicken lobsters are the small ones, barely legal to catch.

I'm originally from PA and moved to CT about 23 years ago. It was a change
in cuisine and I learned to make a lot of things that I took for granted
before. In or town you could not buy a decent loaf of crusty bread or roll,
deli sandwiches were not like from any Philadelphia or New York deli I ever
went to. Here they do have a good white chowder and you can get good Fish &
Chips anywhere. Since I'm near the state line, Rhode Island chowder is
readily available also.
Ed

http://pages.cthome.net/edhome

In article ,
"CW" wrote:

"Bob Brogan" wrote in message news:Ham-
Did it possibly occur to you that plans *sometimes* change as a project
moves along? In this case, we're renovating a built-in cabinet-oak
beadboard on sides, new oak-framed glass shelves, etc. My SO wanted
lighting, so it was an evolution, not something planned, but happened
along with other things. That simple.

Oh, now it makes sense. It's Rocklers fault that you changed your mind. I'm
sure the carpenter loved that idea too.

The *Change* was to add something that I'd bought in that store in the
past. Given the size of this store things like the UC lights and
replacement bulbs should be in the store.



You're acting like an arrogant butt....You ought to have a clue that
yes, planning is important. BUT....*sometimes" changes occur along the
way that are NOT PLANNED! Like I've said, I'd have NO COMPLAINT if it
were obsecure items. NONE. This is everyday stuff. Besides, as the SA
said, *other customers* are having similar problems over other items and
management is *not listening*. Somehow, that seems to be an indication
of something being wrong with what's happening at the store. What about
that don't you understand?

So again, you are stating that any business that doesn't do things the way
you would is wrong. Got it.

No, what you don't get is they are removing things from the store that
are in the catalog in a BIG store. Not even replacement bulbs! And the
SA's are having problems with these things and the customers not getting
what they need. The proof is in the pudding.

In fact, I spoke with the owner in MN and was told I shouldn't have been
treated this way. That is ARJ. Is that enough for you?
--
Thanks,

Ham

In article ,
"CW" wrote:

"Bob Brogan" wrote in message news:Ham- My impatience as
you so cleverly put it was determined by the carpenter
I have on site, working. How about I send you the bill for his time to
wait some portion of two weeks?

Is the store responsible for the carpenter you hired?

I also have no reason to think that
they would remove ALL lighting from the store while they've kept loads
of other things like knobs, hinges, bits, books and other things that
I'm sure don't sell as well.

Their store, their decision what to carry. Sorry they didn't feel the need
to consult you on stock.

You didn't read that the SA was having problems so bad he quit over
things like this, done for no reason. Does the proof being in the
pudding come to mind?



If you looked, the stuff had been in the
store and the display was still there and I'd bought it before.

So, if a store decides they want to carry something else or quit carryiing
something, they should what? Go out of business then reopen with a new store
layout?

It's a big store, perhaps 5-7000 sq ft retail space, maybe more. As I
said, I can't think that some of the numerous books sell as well as UC
lights, and no replacement parts like bulbs either as I said.



I don't think you get it. It's not like they have UC lighting and just
not what item or model I wanted. They had NONE, but the section was
still there.

Open your own store. That way you can decide on inventory.

Sorry pal, but what's in the catalog should be in the store. Have you
ever managed a RETAIL store or run a business? I have and the CUSTOMER
is FIRST. In this case that space where the lightings was didn't contain
NEW stuff, just used as a storage spot. You can't sell something folks
don't know is there.



The SA
said it was some new person's decision and that, amongst other things
made him quit and was leaving in 4 days. Do you get the idea that there
are bigger problems when the sales guy quits because of problems like
this? He also alluded to other customer problems like this.

So its an unpopular decision but they don't have to do a popularity poll
before making stocking decisions.

According to the SA, other customers were complaining and management was
not responsive. He was quitting over it so he said.


I also said that if ordered to the store it would take at least 2 weeks
to get there. That is no being impatient. I can order from Lee Valley
and it's shipped in 24-36 hrs.

Then do so. Wasn't that easy?

You can pay for the carpenter to wait. When you can order from the
catlog and it gets to your home in 3-5 days, why should it take 2 WEEKS
to get to the store? Why should the store offer to have it shipped to
the store, why not order it and ship to your home?

Too bad you don't understand customer service. Guys like you are what
are wrecking retail stores when they manage things and make customers
testy with your lack of customer service.


And you can order from Rockler and have it shipped to your home in 24-36
hours also. But if you want it sent to a Rockler *store* you need to
wait until
they have a truck going to the store.

Yes, and?

I shouldn't have to pay for things that should be in the store which
were removed by some management droid based on his desires as revealed
by the sales associate. Remember, this SA had other problems over the
same thing and tried to get the guy to change things. He wouldn't making
the SA's job difficult, so the SA quit as he told me that customers were
complaining and he didn't like having to answser the problems he didn't
create. That says something.

Yes it does. It says they have internal problems and, as you are not an
employee, you have no say in it.

Where did I say I should? You should try reading comprehension classes.



Free shipping = 2 weeks(maybe) in time. Not always a good trade. In this
case, you're forgetting there is a cabinetmaker working on site.

You hired him right? Why is that the stores problem?

It's not, but when I go to get something that had been in the store for
years, and is a COMMON item and in the catalog, it should not be a
problem.

You seem to have a policy that the customer is always wrong and loses.
Glad you don't work in a store I owned. I'd lose customers.



Have you ever managed a retail store? I have. They put extra crap in
the place where the "lighting" stuff was. Not a new product.

If you were the manager there, you would have a say in it. You aren't so you
don't.

Nice try at moving goal posts, but that wasn't the answer to the
question.



I couldn't wait because I have a carpenter working and I'm presently
disabled, unfortunately. You could say it was my mistake for not
calling

Yes.


Had it been what I thought to be a low demand item, or obscure thing,
I'd have done that. I don't think that UC lights are obsecure as
compared to the knobs, bits and other things that are in the store. I
don't think I'd buy that, especially in light of the SA's comments of
other problems this guy is causing. That is what tells...isn't it?

Your way or they are wrong? How many businesses do you know that are a
democracy were the general public votes on stock?

they're not, but in near every case I've seen, when stores make
decisions like this, it bites them eventually because they aren't
serving the customers, they're serving themselves.

Without the customer the store is dead. You'd do well to remember that
if you open or work in a store like this. I've managed a business for 25
years and always had repeat business, except for things that came via a
political connection from a rep who had the client in their pocket. That
happened because I made the customer FIRST, not a casualty of bad
management.
--
Thanks,

Ham

In article , Bob Brogan wrote:
[snip]
Sorry pal, but what's in the catalog should be in the store.

Totally unrealistic.

Have you
ever managed a RETAIL store or run a business? I have

Managed a retail store? That stocked everything that was in the catalog? I
doubt that, somehow.
[snip]

Yes it does. It says they have internal problems and, as you are not an
employee, you have no say in it.

Where did I say I should? You should try reading comprehension classes.

Well, you're moaning and whining because they didn't do what you think they
should do. Not very much different.


It's not, but when I go to get something that had been in the store for
years, and is a COMMON item and in the catalog, it should not be a
problem.

Just because it's in the catalog does not mean it's gonna be in the store.
It's very common for catalogs to have a much wider selection than the retail
stores. Do you expect to go into a Sears store and find everything that's in
their catalog? Sheesh.

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com

"Bob Brogan" wrote in message
...
In article ,
"CW" wrote:

The *Change* was to add something that I'd bought in that store in the
past. Given the size of this store things like the UC lights and
replacement bulbs should be in the store.



No, what you don't get is they are removing things from the store that
are in the catalog in a BIG store. Not even replacement bulbs! And the
SA's are having problems with these things and the customers not getting
what they need. The proof is in the pudding.

In fact, I spoke with the owner in MN and was told I shouldn't have been
treated this way. That is ARJ. Is that enough for you?
--
Thanks,

Ham

"Bob Brogan" wrote in message
...
In article ,
"CW" wrote:


The *Change* was to add something that I'd bought in that store in the
past. Given the size of this store things like the UC lights and
replacement bulbs should be in the store.

According to you. They, apparently, don't think so. As they own the store,
they have a bit more say in things like this.
Tip: People that don't think like you are not necessarily wrong.



In fact, I spoke with the owner in MN and was told I shouldn't have been
treated this way. That is ARJ. Is that enough for you?

Store owner while you are the "aw you poor thing, those mean ol store
people shouldn't have treated you like that".
Store owner after you leave: "I'm glad that twit is gone".

Used to be an "A" store was defined that way.

"Doug Miller" wrote in message
gy.com...
Just because it's in the catalog does not mean it's gonna be in the store.
It's very common for catalogs to have a much wider selection than the
retail
stores. Do you expect to go into a Sears store and find everything that's
in
their catalog? Sheesh.

In article om,
(Doug Miller) wrote:

In article , Bob Brogan
wrote:
[snip]
Sorry pal, but what's in the catalog should be in the store.

Totally unrealistic.

Have you
ever managed a RETAIL store or run a business? I have

Managed a retail store? That stocked everything that was in the catalog? I
doubt that, somehow.
[snip]

Yes it does. It says they have internal problems and, as you are not an
employee, you have no say in it.

Where did I say I should? You should try reading comprehension classes.

Well, you're moaning and whining because they didn't do what you think they
should do. Not very much different.


It's not, but when I go to get something that had been in the store for
years, and is a COMMON item and in the catalog, it should not be a
problem.

Just because it's in the catalog does not mean it's gonna be in the store.
It's very common for catalogs to have a much wider selection than the retail
stores. Do you expect to go into a Sears store and find everything that's in
their catalog? Sheesh.

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com

Doug, I think you've missed my point. As I walked around that store,
there were literally dozens of items, books, knobs, hinges, tools and
other items that I'd have a very, very hard time believing sell better
than the UC lighting, to the point that the lighting had to go. More,
the lighting section did not have anything new, but was a mix of various
stock.

I'd be a bit more accpeting if there were at least repair parts-bulbs
for one, but there aren't. At least you'd feel like they were trying.
This combined with the comments of the SA who was quitting seem to
indicate a trend there, less customer service. After all, the SA was the
one commenting that other customers were also ticked, not just me. That
was also in my conversation with the corporate offices who admitted
that.
--
Thanks,

Ham