In 98-99 I put an addition on the kitchen and with the new cabinets I
went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's
about a 30-40 min drive in good traffic and perhaps 15-20 miles each
way. I purchased their Xenon under cabinet lights with transformers etc.

Last week I went to buy another set, the touch switch and some spare
bulbs. Get to the store and there's a "lighting section" but no
lighting. Ask the sales guy and he says there is some new "CXF" manager
and he took out the lighting. That along with other things, the sales
guy was quitting on the next Saturday. He looked in some returns if he
had the stuff but nada...I had to order from the catalog to get it in a
few days since ording to store was at best, 2 weeks.

So today I call Rocklear and order the stuff, perhaps a$100+ order. I
said to the person on the phone that I didn't think I should have to pay
for shipping on the lights since I thought they should have been in the
store, since they were. NOPE said her supervisor...so I got to pay for
the trip to the store and the shipping, or pay twice!

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.
--
Thanks,

Ham

Bob Brogan Ham writes:


In 98-99 I put an addition on the kitchen and with the new cabinets I
went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's
about a 30-40 min drive in good traffic and perhaps 15-20 miles each
way. I purchased their Xenon under cabinet lights with transformers etc.

Last week I went to buy another set, the touch switch and some spare
bulbs. Get to the store and there's a "lighting section" but no
lighting. Ask the sales guy and he says there is some new "CXF" manager
and he took out the lighting.

snip of stuff

So today I call Rocklear and order the stuff, perhaps a$100+ order. I
said to the person on the phone that I didn't think I should have to pay
for shipping on the lights since I thought they should have been in the
store, since they were. NOPE said her supervisor...so I got to pay for
the trip to the store and the shipping, or pay twice!

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.

I'm thinking that I'd have learned how to spell the store name and called to
check before driving 20 miles each way if the trek bothered me that much.

You're not paying twice for shipping. You're paying twice for not checking,
which is your own fault, not the store's. To expect any store to have exactly
the same items in stock it had 5 or 6 years ago is stretching it thin.

Charlie Self
"The function of posterity is to look after itself." Dylan Thomas

In article , otforme (Charlie Self) wrote:
Bob Brogan Ham writes:


In 98-99 I put an addition on the kitchen and with the new cabinets I
went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's
about a 30-40 min drive in good traffic and perhaps 15-20 miles each
way. I purchased their Xenon under cabinet lights with transformers etc.

Last week I went to buy another set, the touch switch and some spare
bulbs. Get to the store and there's a "lighting section" but no
lighting. Ask the sales guy and he says there is some new "CXF" manager
and he took out the lighting.

snip of stuff

So today I call Rocklear and order the stuff, perhaps a$100+ order. I
said to the person on the phone that I didn't think I should have to pay
for shipping on the lights since I thought they should have been in the
store, since they were. NOPE said her supervisor...so I got to pay for
the trip to the store and the shipping, or pay twice!

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.

I'm thinking that I'd have learned how to spell the store name and called to
check before driving 20 miles each way if the trek bothered me that much.

You're not paying twice for shipping. You're paying twice for not checking,
which is your own fault, not the store's. To expect any store to have exactly
the same items in stock it had 5 or 6 years ago is stretching it thin.

He's also paying for being impatient. Didja see this in his post?

I had to order from the catalog to get it in a few days since ordering to
store was at best, 2 weeks.

I've ordered things from Rockler before, that I didn't want to pay the
shipping on. Just call the store and have them put it on their next regular
order. They'll call you when it's in.

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.

I'm thinking that I'd have learned how to spell the store name and called to
check before driving 20 miles each way if the trek bothered me that much.

You're not paying twice for shipping. You're paying twice for not checking,
which is your own fault, not the store's. To expect any store to have
exactly
the same items in stock it had 5 or 6 years ago is stretching it thin.

He's also paying for being impatient. Didja see this in his post?

I had to order from the catalog to get it in a few days since ordering to
store was at best, 2 weeks.

I've ordered things from Rockler before, that I didn't want to pay the
shipping on. Just call the store and have them put it on their next regular
order. They'll call you when it's in.

You're right. Maybe that's the highest cost. I think most of the top mail order
outfits do something similar. It can't hurt to ask, anyway. It is probably
impossible to stock every item in a catalog every day of every week of every
year anyway. I know Lee Valley tries, but most others limit their store SKUs to
a certain extent, depending on space, franchisee desires, etc. Rob doesn't have
franchised stores, so doesn't have to deal with franchise owners some of whom
are really, really superb, and some of whom are not.

Charlie Self
"The function of posterity is to look after itself." Dylan Thomas

In article m,
(Doug Miller) wrote:

In article ,
otforme (Charlie Self) wrote:
Bob Brogan Ham writes:


In 98-99 I put an addition on the kitchen and with the new cabinets I
went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's
about a 30-40 min drive in good traffic and perhaps 15-20 miles each
way. I purchased their Xenon under cabinet lights with transformers etc.

Last week I went to buy another set, the touch switch and some spare
bulbs. Get to the store and there's a "lighting section" but no
lighting. Ask the sales guy and he says there is some new "CXF" manager
and he took out the lighting.

snip of stuff

So today I call Rocklear and order the stuff, perhaps a$100+ order. I
said to the person on the phone that I didn't think I should have to pay
for shipping on the lights since I thought they should have been in the
store, since they were. NOPE said her supervisor...so I got to pay for
the trip to the store and the shipping, or pay twice!

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.

I'm thinking that I'd have learned how to spell the store name and called to
check before driving 20 miles each way if the trek bothered me that much.

You're not paying twice for shipping. You're paying twice for not checking,
which is your own fault, not the store's. To expect any store to have
exactly
the same items in stock it had 5 or 6 years ago is stretching it thin.

He's also paying for being impatient. Didja see this in his post?

I'm paying for being impatient? If you looked, the stuff had been in the
store and the display was still there and I'd bought it before. The SA
said it was some new person's decision and that, amongst other things
made him quit and was leaving in 4 days. Do you get the idea that there
are bigger problems when the sales guy quits because of problems like
this? He also alluded to other customer problems like this.

I also said that if ordered to the store it would take at least 2 weeks
to get there. That is no being impatient. I can order from Lee Valley
and it's shipped in 24-36 hrs. Why should Rockler be so much longer
unless there's problems? Under cab lighting is not an obscure product
that few use either. It WAS in the store until recently.

I couldn't wait because I have a carpenter working and I'm presently
disabled, unfortunately. You could say it was my mistake for not calling
etc., but it's not like this is a wierd item that few buy.


I had to order from the catalog to get it in a few days since ordering to
store was at best, 2 weeks.

I've ordered things from Rockler before, that I didn't want to pay the
shipping on. Just call the store and have them put it on their next regular
order. They'll call you when it's in.

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com
--
Thanks,

Ham

In article , Bob Brogan wrote:
In article m,
(Doug Miller) wrote:

He's also paying for being impatient. Didja see this in his post?

I'm paying for being impatient?

Yes, you are. You said yourself you "had to order from the catalog" because it
would take two weeks to get it into the store. Paying for the convenience of
getting it in a few days is one way to look at it, paying for not having the
patience to wait two weeks is another take on the same situation.

If you looked, the stuff had been in the
store and the display was still there and I'd bought it before.

I did see that. I agree with Charlie that it's unreasonable to expect the
store to still have in stock today the same stuff that it had in stock in
1998.

The SA
said it was some new person's decision and that, amongst other things
made him quit and was leaving in 4 days. Do you get the idea that there
are bigger problems when the sales guy quits because of problems like
this? He also alluded to other customer problems like this.

I also said that if ordered to the store it would take at least 2 weeks
to get there. That is no being impatient. I can order from Lee Valley
and it's shipped in 24-36 hrs.

And you can order from Rockler and have it shipped to your home in 24-36 hours
also. But if you want it sent to a Rockler *store* you need to wait until they
have a truck going to the store.

Why should Rockler be so much longer unless there's problems?

Because when you *pay* for the shipping, they'll send it wherever you want,
whenever you want. Free shipping means hitching a ride on their regular
delivery truck to the store. That happens on their schedule, not yours. Which
means you have to wait for their schedule, or pay to have it shipped when you
want it. Which means that you pay a penalty for impatience, or if you prefer,
you pay a premium for the convenience of quick delivery.

Under cab lighting is not an obscure product that few use either.

Evidently the demand for it at that store was not high enough that they felt
justified in taking up the shelf space.

It WAS in the store until recently.

And it isn't now. This is not unique: stores change their merchandise all
the time, without consulting you or me or, it sometimes seems, any of their
customers. Get over it.

I couldn't wait because I have a carpenter working and I'm presently
disabled, unfortunately. You could say it was my mistake for not calling
etc., but it's not like this is a wierd item that few buy.

Well, both the Rockler and Woodcraft stores in Indy are pretty well on the
other side of town from me, in an area with the city's worst traffic. Unless
I'm after something that I *know* they'll have in stock one place or the other
(like Titebond), I always call first. Just seems prudent to me. YMMV.


I had to order from the catalog to get it in a few days since ordering to
store was at best, 2 weeks.

I've ordered things from Rockler before, that I didn't want to pay the
shipping on. Just call the store and have them put it on their next regular
order. They'll call you when it's in.

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com

It WAS in the store until recently.

And it isn't now. This is not unique: stores change their merchandise all
the time, without consulting you or me or, it sometimes seems, any of
their
customers. Get over it.



Hey, I agree Doug.

In my case, if the store doesn't take care of my needs, I don't go back. And
they can just get over it.


I order from someone that does. My favorite now is Lee Valley and
occasionally Lie Nielson. :-)

Tue, Mar 30, 2004, 7:13pm (EST+5) (Doug=A0Miller)
says:
snip I always call first. Just seems prudent to me.

Unless I'm just ready for a drive anyway, I completely agree. It
never ceases to amaze me, that using the telephone book is a last option
for so many people. The local Ace Hardware is maybe 2 miles from me.
If I'm after something specific, I have been known to call them before I
leave the house. Then, if they don't have whatever, I ask them if they
know where I can get it. Often enough, they'll point me to someone who
has it, or knows someone who does. Saves a lot of time, gasoline,
irritation, and frustration.

An exception fo the general rule. I needed something for the Luv
project, so took a trip to the auto parts store, that is a distributer
for that part, maybe 9-10 miles down the road. Turns out my son hadn't
given me enough info, as they don't carry it in stock, but have to order
it and have it in next day. No prob, it'll probably take him another
month to do anything on the truck anyway. Yeah, I could have called,
but this is a cool store, with cool people working there, and usually at
least one employee owned cool vehicle parked outside, so I often don't
call first. Today it was a Vega station wagon, with a 454. Way cool. =


JOAT
Don't e-mail me while I'm breathing.

In article m,
(Doug Miller) wrote:

In article , Bob Brogan
wrote:
In article m,
(Doug Miller) wrote:

He's also paying for being impatient. Didja see this in his post?

I'm paying for being impatient?

Yes, you are. You said yourself you "had to order from the catalog" because
it
would take two weeks to get it into the store. Paying for the convenience of
getting it in a few days is one way to look at it, paying for not having the
patience to wait two weeks is another take on the same situation.

My impatience as you so cleverly put it was determined by the carpenter
I have on site, working. How about I send you the bill for his time to
wait some portion of two weeks? I also have no reason to think that
they would remove ALL lighting from the store while they've kept loads
of other things like knobs, hinges, bits, books and other things that
I'm sure don't sell as well.


If you looked, the stuff had been in the
store and the display was still there and I'd bought it before.

I did see that. I agree with Charlie that it's unreasonable to expect the
store to still have in stock today the same stuff that it had in stock in
1998.

I don't think you get it. It's not like they have UC lighting and just
not what item or model I wanted. They had NONE, but the section was
still there.


The SA
said it was some new person's decision and that, amongst other things
made him quit and was leaving in 4 days. Do you get the idea that there
are bigger problems when the sales guy quits because of problems like
this? He also alluded to other customer problems like this.

I also said that if ordered to the store it would take at least 2 weeks
to get there. That is no being impatient. I can order from Lee Valley
and it's shipped in 24-36 hrs.

And you can order from Rockler and have it shipped to your home in 24-36
hours also. But if you want it sent to a Rockler *store* you need to wait until
they have a truck going to the store.

I shouldn't have to pay for things that should be in the store which
were removed by some management droid based on his desires as revealed
by the sales associate. Remember, this SA had other problems over the
same thing and tried to get the guy to change things. He wouldn't making
the SA's job difficult, so the SA quit as he told me that customers were
complaining and he didn't like having to answser the problems he didn't
create. That says something.


Why should Rockler be so much longer unless there's problems?

Because when you *pay* for the shipping, they'll send it wherever you want,
whenever you want. Free shipping means hitching a ride on their regular
delivery truck to the store. That happens on their schedule, not yours. Which
means you have to wait for their schedule, or pay to have it shipped when you
want it. Which means that you pay a penalty for impatience, or if you prefer,
you pay a premium for the convenience of quick delivery.

Free shipping = 2 weeks(maybe) in time. Not always a good trade. In this
case, you're forgetting there is a cabinetmaker working on site.


Under cab lighting is not an obscure product that few use either.

Evidently the demand for it at that store was not high enough that they felt
justified in taking up the shelf space.

Not according to the SA who allueded to other similar problems and was
quitting over it.


It WAS in the store until recently.

And it isn't now. This is not unique: stores change their merchandise all
the time, without consulting you or me or, it sometimes seems, any of their
customers. Get over it.

Have you ever managed a retail store? I have. They put extra crap in
the place where the "lighting" stuff was. Not a new product.


I couldn't wait because I have a carpenter working and I'm presently
disabled, unfortunately. You could say it was my mistake for not calling
etc., but it's not like this is a wierd item that few buy.

Well, both the Rockler and Woodcraft stores in Indy are pretty well on the
other side of town from me, in an area with the city's worst traffic. Unless
I'm after something that I *know* they'll have in stock one place or the
other (like Titebond), I always call first. Just seems prudent to me. YMMV.

Had it been what I thought to be a low demand item, or obscure thing,
I'd have done that. I don't think that UC lights are obsecure as
compared to the knobs, bits and other things that are in the store. I
don't think I'd buy that, especially in light of the SA's comments of
other problems this guy is causing. That is what tells...isn't it?


I had to order from the catalog to get it in a few days since ordering
to
store was at best, 2 weeks.

I've ordered things from Rockler before, that I didn't want to pay the
shipping on. Just call the store and have them put it on their next
regular
order. They'll call you when it's in.

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com
--
Thanks,

Ham

He needs to call the WAAAAA-bulance.

And also some cheese to go with his whine???

Quadindad2 wrote:

He needs to call the WAAAAA-bulance.

Life is tough some times.

--

Rumpty

Be glad you have a Rockler. On Long Island we have no woodworkings stores in
Nassau County and only one in Suffolk. Its all mail order here.

Bernie

"Bob Brogan" wrote in message
...
In 98-99 I put an addition on the kitchen and with the new cabinets I
went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's
about a 30-40 min drive in good traffic and perhaps 15-20 miles each
way. I purchased their Xenon under cabinet lights with transformers etc.

Last week I went to buy another set, the touch switch and some spare
bulbs. Get to the store and there's a "lighting section" but no
lighting. Ask the sales guy and he says there is some new "CXF" manager
and he took out the lighting. That along with other things, the sales
guy was quitting on the next Saturday. He looked in some returns if he
had the stuff but nada...I had to order from the catalog to get it in a
few days since ording to store was at best, 2 weeks.

So today I call Rocklear and order the stuff, perhaps a$100+ order. I
said to the person on the phone that I didn't think I should have to pay
for shipping on the lights since I thought they should have been in the
store, since they were. NOPE said her supervisor...so I got to pay for
the trip to the store and the shipping, or pay twice!

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.
--
Thanks,

Ham

"Bernie Hunt" wrote in message
. net...
Be glad you have a Rockler. On Long Island we have no woodworkings stores
in
Nassau County and only one in Suffolk. Its all mail order here.

Bernie

Yeah - but you have a cool woodworking club...

Cheers -

Rob

When are you guys coming down to see us again? The show is double the size
of last years. We had to move to the Hofsta basketball arena to get room for
all the vendors!

Better yet, when is the Lee Valley store opening on Long Island? hehehehe.
That would be very cool!

Bernie

"Robin Lee" wrote in message
. ..

"Bernie Hunt" wrote in message
. net...
Be glad you have a Rockler. On Long Island we have no woodworkings
stores
in
Nassau County and only one in Suffolk. Its all mail order here.

Bernie

Yeah - but you have a cool woodworking club...

Cheers -

Rob

I found their Pittsburgh store on their web site, and drove to the listed
address because I didn't want to wait for mail order. I couldn't find the
store where they said it should be, so I called the order line. They don't
open 'til late April! The dang web site could at least mention that they
ain't open, yet!

Kevin
"Bob Brogan" wrote in message
...
In 98-99 I put an addition on the kitchen and with the new cabinets I
went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's
about a 30-40 min drive in good traffic and perhaps 15-20 miles each
way. I purchased their Xenon under cabinet lights with transformers etc.

Last week I went to buy another set, the touch switch and some spare
bulbs. Get to the store and there's a "lighting section" but no
lighting. Ask the sales guy and he says there is some new "CXF" manager
and he took out the lighting. That along with other things, the sales
guy was quitting on the next Saturday. He looked in some returns if he
had the stuff but nada...I had to order from the catalog to get it in a
few days since ording to store was at best, 2 weeks.

So today I call Rocklear and order the stuff, perhaps a$100+ order. I
said to the person on the phone that I didn't think I should have to pay
for shipping on the lights since I thought they should have been in the
store, since they were. NOPE said her supervisor...so I got to pay for
the trip to the store and the shipping, or pay twice!

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.
--
Thanks,

Ham

Dear Kevin,

I'm excited that you went to visit our new store in Pittsburgh, but am
sorry we aren't open yet. We made a mistake on our website - that
store page was not supposed to be active yet. Please accept my
apologies for wasting your time.

I hope you enjoy the store when it's open. If you sign up for the
store's e-mail notification list (
http://www.rockler.com/retail/e_news.cfm?&store=31 )
the store manager will send you an e-mail as soon as it is open.

Scott Ekman
Rockler Internet Director


"Kevin Singleton" wrote in message ...
I found their Pittsburgh store on their web site, and drove to the listed
address because I didn't want to wait for mail order. I couldn't find the
store where they said it should be, so I called the order line. They don't
open 'til late April! The dang web site could at least mention that they
ain't open, yet!

Kevin

Scott,

Thanks for your response. I signed up, and I'm anxiously awaiting the
opening of the new store.

Congrats on the growth of your company, despite the state of the economy.

Kevin

"Scott Ekman" wrote in message
om...
Dear Kevin,

I'm excited that you went to visit our new store in Pittsburgh, but am
sorry we aren't open yet. We made a mistake on our website - that
store page was not supposed to be active yet. Please accept my
apologies for wasting your time.

I hope you enjoy the store when it's open. If you sign up for the
store's e-mail notification list (
http://www.rockler.com/retail/e_news.cfm?&store=31 )
the store manager will send you an e-mail as soon as it is open.

Scott Ekman
Rockler Internet Director


"Kevin Singleton" wrote in message
...
I found their Pittsburgh store on their web site, and drove to the
listed
address because I didn't want to wait for mail order. I couldn't find
the
store where they said it should be, so I called the order line. They
don't
open 'til late April! The dang web site could at least mention that
they
ain't open, yet!

Kevin

(Scott Ekman) wrote in
om:

Dear Kevin,

I'm excited that you went to visit our new store in Pittsburgh, but am
sorry we aren't open yet. We made a mistake on our website - that
store page was not supposed to be active yet. Please accept my
apologies for wasting your time.

I hope you enjoy the store when it's open. If you sign up for the
store's e-mail notification list (
http://www.rockler.com/retail/e_news.cfm?&store=31 )
the store manager will send you an e-mail as soon as it is open.

Scott Ekman
Rockler Internet Director


"Kevin Singleton" wrote in message
...
I found their Pittsburgh store on their web site, and drove to the
listed address because I didn't want to wait for mail order. I
couldn't find the store where they said it should be, so I called the
order line. They don't open 'til late April! The dang web site
could at least mention that they ain't open, yet!

Kevin

Dear Scott:

I sure hope you are going to open a new store on Rt 17 in Paramus, NJ
soon. Not that I hate to go visit my son in Cambridge, MA, but it really
is too far if I just need a few things from the Rockler store on
Massachusetts Ave.

FYI, I heard that the Gateway store on Rt 17 in Paramus, NJ may be
closing. It is a great location!

(Note: this is really April 2, it's no April fools joke!)
--
Best regards
Han
email address is invalid

Now I'm impressed. Rockler cruises the wreck. As if I needed another
excuse to spend all my money there.

-Dan V.


On 1 Apr 2004 15:09:53 -0800, (Scott Ekman)
wrote:

Dear Kevin,

I'm excited that you went to visit our new store in Pittsburgh, but am
sorry we aren't open yet. We made a mistake on our website - that
store page was not supposed to be active yet. Please accept my
apologies for wasting your time.

I hope you enjoy the store when it's open. If you sign up for the
store's e-mail notification list (
http://www.rockler.com/retail/e_news.cfm?&store=31 )
the store manager will send you an e-mail as soon as it is open.

Scott Ekman
Rockler Internet Director


"Kevin Singleton" wrote in message ...
I found their Pittsburgh store on their web site, and drove to the listed
address because I didn't want to wait for mail order. I couldn't find the
store where they said it should be, so I called the order line. They don't
open 'til late April! The dang web site could at least mention that they
ain't open, yet!

Kevin

I addition to that, I placed an order via their online catalog on Saturday,
and received everything ordered (including a couple of obscure hardware
items) on the Friday following, all for the nominal shipping cost of $8.99,
which would have remained the same had I ordered almost $40 more in
merchandise, and which included a box more than 4 feet long. The only
reason I'll go to the store, which is a long way off, through very heavy
traffic, is to fondle ...err, handle the products before purchasing.

This is not my first order from Rockler, but it is another example of the
very satisfactory service I've received every time I've had the pleasure to
do business with them. Since I moved to Pennsylvania, I've been diligently
seeking replacements for all the stores I frequented in Dallas, and it's
comforting to know that I'll soon have a Rockler store nearby. It's one
less change I'll have to endure up here in Yankeeland.

Now, where to buy maple, and how come there's no good chili?

Kevin
"Dan Valleskey" wrote in message
om...

Now I'm impressed. Rockler cruises the wreck. As if I needed another
excuse to spend all my money there.

-Dan V.


On 1 Apr 2004 15:09:53 -0800, (Scott Ekman)
wrote:

Dear Kevin,

I'm excited that you went to visit our new store in Pittsburgh, but am
sorry we aren't open yet. We made a mistake on our website - that
store page was not supposed to be active yet. Please accept my
apologies for wasting your time.

I hope you enjoy the store when it's open. If you sign up for the
store's e-mail notification list (
http://www.rockler.com/retail/e_news.cfm?&store=31 )
the store manager will send you an e-mail as soon as it is open.

Scott Ekman
Rockler Internet Director


"Kevin Singleton" wrote in message
...
I found their Pittsburgh store on their web site, and drove to the
listed
address because I didn't want to wait for mail order. I couldn't find
the
store where they said it should be, so I called the order line. They
don't
open 'til late April! The dang web site could at least mention that
they
ain't open, yet!

Kevin

Had contractors from New England states visit Southern California for
years and invariably the first thing they wanted to know "Where is the
nearest Mexican restaraunt?" and usually invited me (thankfully). I
reciprocated by taking chicken lobsters and frozen scallops home when
visiting their stites. Spent a month outside Boston during a glut of
chicken lobsters when dinners were less than $5.00 for a chicken and
salad. Less than 20 years ago to put it in context timewise.

On Sat, 3 Apr 2004 13:25:18 -0500, "Kevin Singleton"
wrote:

Now, where to buy maple, and how come there's no good chili?