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Ticked at Rocklear
In 98-99 I put an addition on the kitchen and with the new cabinets I
went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's about a 30-40 min drive in good traffic and perhaps 15-20 miles each way. I purchased their Xenon under cabinet lights with transformers etc. Last week I went to buy another set, the touch switch and some spare bulbs. Get to the store and there's a "lighting section" but no lighting. Ask the sales guy and he says there is some new "CXF" manager and he took out the lighting. That along with other things, the sales guy was quitting on the next Saturday. He looked in some returns if he had the stuff but nada...I had to order from the catalog to get it in a few days since ording to store was at best, 2 weeks. So today I call Rocklear and order the stuff, perhaps a$100+ order. I said to the person on the phone that I didn't think I should have to pay for shipping on the lights since I thought they should have been in the store, since they were. NOPE said her supervisor...so I got to pay for the trip to the store and the shipping, or pay twice! I'm thinking this isn't exactly a good situation...since they have just about everything else in the catalog in the store it appears. -- Thanks, Ham |
Ticked at Rocklear
Bob Brogan Ham writes:
In 98-99 I put an addition on the kitchen and with the new cabinets I went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's about a 30-40 min drive in good traffic and perhaps 15-20 miles each way. I purchased their Xenon under cabinet lights with transformers etc. Last week I went to buy another set, the touch switch and some spare bulbs. Get to the store and there's a "lighting section" but no lighting. Ask the sales guy and he says there is some new "CXF" manager and he took out the lighting. snip of stuff So today I call Rocklear and order the stuff, perhaps a$100+ order. I said to the person on the phone that I didn't think I should have to pay for shipping on the lights since I thought they should have been in the store, since they were. NOPE said her supervisor...so I got to pay for the trip to the store and the shipping, or pay twice! I'm thinking this isn't exactly a good situation...since they have just about everything else in the catalog in the store it appears. I'm thinking that I'd have learned how to spell the store name and called to check before driving 20 miles each way if the trek bothered me that much. You're not paying twice for shipping. You're paying twice for not checking, which is your own fault, not the store's. To expect any store to have exactly the same items in stock it had 5 or 6 years ago is stretching it thin. Charlie Self "The function of posterity is to look after itself." Dylan Thomas |
Ticked at Rocklear
He needs to call the WAAAAA-bulance.
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Ticked at Rocklear
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Ticked at Rocklear
I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears. I'm thinking that I'd have learned how to spell the store name and called to check before driving 20 miles each way if the trek bothered me that much. You're not paying twice for shipping. You're paying twice for not checking, which is your own fault, not the store's. To expect any store to have exactly the same items in stock it had 5 or 6 years ago is stretching it thin. He's also paying for being impatient. Didja see this in his post? I had to order from the catalog to get it in a few days since ordering to store was at best, 2 weeks. I've ordered things from Rockler before, that I didn't want to pay the shipping on. Just call the store and have them put it on their next regular order. They'll call you when it's in. You're right. Maybe that's the highest cost. I think most of the top mail order outfits do something similar. It can't hurt to ask, anyway. It is probably impossible to stock every item in a catalog every day of every week of every year anyway. I know Lee Valley tries, but most others limit their store SKUs to a certain extent, depending on space, franchisee desires, etc. Rob doesn't have franchised stores, so doesn't have to deal with franchise owners some of whom are really, really superb, and some of whom are not. Charlie Self "The function of posterity is to look after itself." Dylan Thomas |
Ticked at Rocklear
Life is tough some times.
-- Rumpty |
Ticked at Rocklear
Be glad you have a Rockler. On Long Island we have no woodworkings stores in
Nassau County and only one in Suffolk. Its all mail order here. Bernie "Bob Brogan" wrote in message ... In 98-99 I put an addition on the kitchen and with the new cabinets I went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's about a 30-40 min drive in good traffic and perhaps 15-20 miles each way. I purchased their Xenon under cabinet lights with transformers etc. Last week I went to buy another set, the touch switch and some spare bulbs. Get to the store and there's a "lighting section" but no lighting. Ask the sales guy and he says there is some new "CXF" manager and he took out the lighting. That along with other things, the sales guy was quitting on the next Saturday. He looked in some returns if he had the stuff but nada...I had to order from the catalog to get it in a few days since ording to store was at best, 2 weeks. So today I call Rocklear and order the stuff, perhaps a$100+ order. I said to the person on the phone that I didn't think I should have to pay for shipping on the lights since I thought they should have been in the store, since they were. NOPE said her supervisor...so I got to pay for the trip to the store and the shipping, or pay twice! I'm thinking this isn't exactly a good situation...since they have just about everything else in the catalog in the store it appears. -- Thanks, Ham |
Ticked at Rocklear
"Bernie Hunt" wrote in message . net... Be glad you have a Rockler. On Long Island we have no woodworkings stores in Nassau County and only one in Suffolk. Its all mail order here. Bernie Yeah - but you have a cool woodworking club... Cheers - Rob |
Ticked at Rocklear
When are you guys coming down to see us again? The show is double the size
of last years. We had to move to the Hofsta basketball arena to get room for all the vendors! Better yet, when is the Lee Valley store opening on Long Island? hehehehe. That would be very cool! Bernie "Robin Lee" wrote in message . .. "Bernie Hunt" wrote in message . net... Be glad you have a Rockler. On Long Island we have no woodworkings stores in Nassau County and only one in Suffolk. Its all mail order here. Bernie Yeah - but you have a cool woodworking club... Cheers - Rob |
Ticked at Rocklear
In article , Bob Brogan wrote:
In article m, (Doug Miller) wrote: He's also paying for being impatient. Didja see this in his post? I'm paying for being impatient? Yes, you are. You said yourself you "had to order from the catalog" because it would take two weeks to get it into the store. Paying for the convenience of getting it in a few days is one way to look at it, paying for not having the patience to wait two weeks is another take on the same situation. If you looked, the stuff had been in the store and the display was still there and I'd bought it before. I did see that. I agree with Charlie that it's unreasonable to expect the store to still have in stock today the same stuff that it had in stock in 1998. The SA said it was some new person's decision and that, amongst other things made him quit and was leaving in 4 days. Do you get the idea that there are bigger problems when the sales guy quits because of problems like this? He also alluded to other customer problems like this. I also said that if ordered to the store it would take at least 2 weeks to get there. That is no being impatient. I can order from Lee Valley and it's shipped in 24-36 hrs. And you can order from Rockler and have it shipped to your home in 24-36 hours also. But if you want it sent to a Rockler *store* you need to wait until they have a truck going to the store. Why should Rockler be so much longer unless there's problems? Because when you *pay* for the shipping, they'll send it wherever you want, whenever you want. Free shipping means hitching a ride on their regular delivery truck to the store. That happens on their schedule, not yours. Which means you have to wait for their schedule, or pay to have it shipped when you want it. Which means that you pay a penalty for impatience, or if you prefer, you pay a premium for the convenience of quick delivery. Under cab lighting is not an obscure product that few use either. Evidently the demand for it at that store was not high enough that they felt justified in taking up the shelf space. It WAS in the store until recently. And it isn't now. This is not unique: stores change their merchandise all the time, without consulting you or me or, it sometimes seems, any of their customers. Get over it. I couldn't wait because I have a carpenter working and I'm presently disabled, unfortunately. You could say it was my mistake for not calling etc., but it's not like this is a wierd item that few buy. Well, both the Rockler and Woodcraft stores in Indy are pretty well on the other side of town from me, in an area with the city's worst traffic. Unless I'm after something that I *know* they'll have in stock one place or the other (like Titebond), I always call first. Just seems prudent to me. YMMV. I had to order from the catalog to get it in a few days since ordering to store was at best, 2 weeks. I've ordered things from Rockler before, that I didn't want to pay the shipping on. Just call the store and have them put it on their next regular order. They'll call you when it's in. -- Regards, Doug Miller (alphageek-at-milmac-dot-com) For a copy of my TrollFilter for NewsProxy/Nfilter, send email to autoresponder at filterinfo-at-milmac-dot-com -- Regards, Doug Miller (alphageek-at-milmac-dot-com) For a copy of my TrollFilter for NewsProxy/Nfilter, send email to autoresponder at filterinfo-at-milmac-dot-com |
Ticked at Rockler
I found their Pittsburgh store on their web site, and drove to the listed
address because I didn't want to wait for mail order. I couldn't find the store where they said it should be, so I called the order line. They don't open 'til late April! The dang web site could at least mention that they ain't open, yet! Kevin "Bob Brogan" wrote in message ... In 98-99 I put an addition on the kitchen and with the new cabinets I went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's about a 30-40 min drive in good traffic and perhaps 15-20 miles each way. I purchased their Xenon under cabinet lights with transformers etc. Last week I went to buy another set, the touch switch and some spare bulbs. Get to the store and there's a "lighting section" but no lighting. Ask the sales guy and he says there is some new "CXF" manager and he took out the lighting. That along with other things, the sales guy was quitting on the next Saturday. He looked in some returns if he had the stuff but nada...I had to order from the catalog to get it in a few days since ording to store was at best, 2 weeks. So today I call Rocklear and order the stuff, perhaps a$100+ order. I said to the person on the phone that I didn't think I should have to pay for shipping on the lights since I thought they should have been in the store, since they were. NOPE said her supervisor...so I got to pay for the trip to the store and the shipping, or pay twice! I'm thinking this isn't exactly a good situation...since they have just about everything else in the catalog in the store it appears. -- Thanks, Ham |
Ticked at Rocklear
It WAS in the store until recently.
And it isn't now. This is not unique: stores change their merchandise all the time, without consulting you or me or, it sometimes seems, any of their customers. Get over it. Hey, I agree Doug. In my case, if the store doesn't take care of my needs, I don't go back. And they can just get over it. I order from someone that does. My favorite now is Lee Valley and occasionally Lie Nielson. :-) |
Ticked at Rocklear
And also some cheese to go with his whine???
Quadindad2 wrote: He needs to call the WAAAAA-bulance. |
Ticked at Rocklear
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Ticked at Rocklear
In article m,
(Doug Miller) wrote: In article , Bob Brogan wrote: In article m, (Doug Miller) wrote: He's also paying for being impatient. Didja see this in his post? I'm paying for being impatient? Yes, you are. You said yourself you "had to order from the catalog" because it would take two weeks to get it into the store. Paying for the convenience of getting it in a few days is one way to look at it, paying for not having the patience to wait two weeks is another take on the same situation. My impatience as you so cleverly put it was determined by the carpenter I have on site, working. How about I send you the bill for his time to wait some portion of two weeks? I also have no reason to think that they would remove ALL lighting from the store while they've kept loads of other things like knobs, hinges, bits, books and other things that I'm sure don't sell as well. If you looked, the stuff had been in the store and the display was still there and I'd bought it before. I did see that. I agree with Charlie that it's unreasonable to expect the store to still have in stock today the same stuff that it had in stock in 1998. I don't think you get it. It's not like they have UC lighting and just not what item or model I wanted. They had NONE, but the section was still there. The SA said it was some new person's decision and that, amongst other things made him quit and was leaving in 4 days. Do you get the idea that there are bigger problems when the sales guy quits because of problems like this? He also alluded to other customer problems like this. I also said that if ordered to the store it would take at least 2 weeks to get there. That is no being impatient. I can order from Lee Valley and it's shipped in 24-36 hrs. And you can order from Rockler and have it shipped to your home in 24-36 hours also. But if you want it sent to a Rockler *store* you need to wait until they have a truck going to the store. I shouldn't have to pay for things that should be in the store which were removed by some management droid based on his desires as revealed by the sales associate. Remember, this SA had other problems over the same thing and tried to get the guy to change things. He wouldn't making the SA's job difficult, so the SA quit as he told me that customers were complaining and he didn't like having to answser the problems he didn't create. That says something. Why should Rockler be so much longer unless there's problems? Because when you *pay* for the shipping, they'll send it wherever you want, whenever you want. Free shipping means hitching a ride on their regular delivery truck to the store. That happens on their schedule, not yours. Which means you have to wait for their schedule, or pay to have it shipped when you want it. Which means that you pay a penalty for impatience, or if you prefer, you pay a premium for the convenience of quick delivery. Free shipping = 2 weeks(maybe) in time. Not always a good trade. In this case, you're forgetting there is a cabinetmaker working on site. Under cab lighting is not an obscure product that few use either. Evidently the demand for it at that store was not high enough that they felt justified in taking up the shelf space. Not according to the SA who allueded to other similar problems and was quitting over it. It WAS in the store until recently. And it isn't now. This is not unique: stores change their merchandise all the time, without consulting you or me or, it sometimes seems, any of their customers. Get over it. Have you ever managed a retail store? I have. They put extra crap in the place where the "lighting" stuff was. Not a new product. I couldn't wait because I have a carpenter working and I'm presently disabled, unfortunately. You could say it was my mistake for not calling etc., but it's not like this is a wierd item that few buy. Well, both the Rockler and Woodcraft stores in Indy are pretty well on the other side of town from me, in an area with the city's worst traffic. Unless I'm after something that I *know* they'll have in stock one place or the other (like Titebond), I always call first. Just seems prudent to me. YMMV. Had it been what I thought to be a low demand item, or obscure thing, I'd have done that. I don't think that UC lights are obsecure as compared to the knobs, bits and other things that are in the store. I don't think I'd buy that, especially in light of the SA's comments of other problems this guy is causing. That is what tells...isn't it? I had to order from the catalog to get it in a few days since ordering to store was at best, 2 weeks. I've ordered things from Rockler before, that I didn't want to pay the shipping on. Just call the store and have them put it on their next regular order. They'll call you when it's in. -- Regards, Doug Miller (alphageek-at-milmac-dot-com) For a copy of my TrollFilter for NewsProxy/Nfilter, send email to autoresponder at filterinfo-at-milmac-dot-com -- Regards, Doug Miller (alphageek-at-milmac-dot-com) For a copy of my TrollFilter for NewsProxy/Nfilter, send email to autoresponder at filterinfo-at-milmac-dot-com -- Thanks, Ham |
Ticked at Rocklear
In article , Bob Brogan wrote:
In article m, (Doug Miller) wrote: In article , Bob Brogan wrote: In article m, (Doug Miller) wrote: He's also paying for being impatient. Didja see this in his post? I'm paying for being impatient? Yes, you are. You said yourself you "had to order from the catalog" because it would take two weeks to get it into the store. Paying for the convenience of getting it in a few days is one way to look at it, paying for not having the patience to wait two weeks is another take on the same situation. My impatience as you so cleverly put it was determined by the carpenter I have on site, working. How about I send you the bill for his time to wait some portion of two weeks? I also have no reason to think that they would remove ALL lighting from the store while they've kept loads of other things like knobs, hinges, bits, books and other things that I'm sure don't sell as well. It's their store; they make the decisions. You don't like their decisions, you should spend your money somewhere else. It's that simple. -- Regards, Doug Miller (alphageek-at-milmac-dot-com) For a copy of my TrollFilter for NewsProxy/Nfilter, send email to autoresponder at filterinfo-at-milmac-dot-com |
Ticked at Rocklear
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Ticked at Rocklear
In article ,
Rick Chamberlain wrote: In article , says... My impatience as you so cleverly put it was determined by the carpenter I have on site, working. How about I send you the bill for his time to wait some portion of two weeks? I also have no reason to think that they would remove ALL lighting from the store while they've kept loads of other things like knobs, hinges, bits, books and other things that I'm sure don't sell as well. So then, the lack of preparation on your part constitutes a crisis on their part? Seems to me that you should have planned to have the materials on site and returned the items you didn't use after the build. Did it possibly occur to you that plans *sometimes* change as a project moves along? In this case, we're renovating a built-in cabinet-oak beadboard on sides, new oak-framed glass shelves, etc. My SO wanted lighting, so it was an evolution, not something planned, but happened along with other things. That simple. I don't think you get it. It's not like they have UC lighting and just not what item or model I wanted. They had NONE, but the section was still there. And your point is? I can't even get replacement bulbs for the existing product in the store, let along things that are standard items. I shouldn't have to pay for things that should be in the store which were removed by some management droid based on his desires as revealed by the sales associate. Remember, this SA had other problems over the same thing and tried to get the guy to change things. He wouldn't making the SA's job difficult, so the SA quit as he told me that customers were complaining and he didn't like having to answser the problems he didn't create. That says something. You've got to be kidding me. The Milwaukee store has no lighting at all, but they can order it from the catalog and get it within a week. Once again, poor planning on your part... Nope, according to THIS store, 2 weeks minimum, maybe. No absolute time frame. Free shipping = 2 weeks(maybe) in time. Not always a good trade. In this case, you're forgetting there is a cabinetmaker working on site. See previous point about poor planning. See my point about plans changing along the way. That *does* happen you know... Have you ever managed a retail store? I have. They put extra crap in the place where the "lighting" stuff was. Not a new product. Once again - get over it. Plan better next time. Have more than one option available. Let Rockler corporate know about the issue. What do you want, a freaking medal? You're acting like an arrogant butt....You ought to have a clue that yes, planning is important. BUT....*sometimes" changes occur along the way that are NOT PLANNED! Like I've said, I'd have NO COMPLAINT if it were obsecure items. NONE. This is everyday stuff. Besides, as the SA said, *other customers* are having similar problems over other items and management is *not listening*. Somehow, that seems to be an indication of something being wrong with what's happening at the store. What about that don't you understand? Had it been what I thought to be a low demand item, or obscure thing, I'd have done that. I don't think that UC lights are obsecure as compared to the knobs, bits and other things that are in the store. I don't think I'd buy that, especially in light of the SA's comments of other problems this guy is causing. That is what tells...isn't it? Unfortunately, bad assumption on your part. Good luck with the project. Not an assumption on my part at all. It's what the SA told me...the one who was quitting over these problems. He was tired of having to deal with the upset customers and not having products...along with unresponsive management. -- Thanks, Ham |
Ticked at Rocklear
Bob Brogan writes:
Not an assumption on my part at all. It's what the SA told me...the one who was quitting over these problems. He was tired of having to deal with the upset customers and not having products...along with unresponsive management. Go back in a month and see if he's still there. Charlie Self "The function of posterity is to look after itself." Dylan Thomas |
Ticked at Rocklear
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Ticked at Rocklear
In article ,
says... In article , Rick Chamberlain wrote: In article , says... My impatience as you so cleverly put it was determined by the carpenter I have on site, working. How about I send you the bill for his time to wait some portion of two weeks? I also have no reason to think that they would remove ALL lighting from the store while they've kept loads of other things like knobs, hinges, bits, books and other things that I'm sure don't sell as well. So then, the lack of preparation on your part constitutes a crisis on their part? Seems to me that you should have planned to have the materials on site and returned the items you didn't use after the build. Did it possibly occur to you that plans *sometimes* change as a project moves along? In this case, we're renovating a built-in cabinet-oak beadboard on sides, new oak-framed glass shelves, etc. My SO wanted lighting, so it was an evolution, not something planned, but happened along with other things. That simple. Of course plans change. Kinda like a store's stocking policy on light fixtures... I don't think you get it. It's not like they have UC lighting and just not what item or model I wanted. They had NONE, but the section was still there. And your point is? I can't even get replacement bulbs for the existing product in the store, let along things that are standard items. Where did you get replacements before this project? Have the original bulbs lasted 6 years? I shouldn't have to pay for things that should be in the store which were removed by some management droid based on his desires as revealed by the sales associate. Remember, this SA had other problems over the same thing and tried to get the guy to change things. He wouldn't making the SA's job difficult, so the SA quit as he told me that customers were complaining and he didn't like having to answser the problems he didn't create. That says something. You've got to be kidding me. The Milwaukee store has no lighting at all, but they can order it from the catalog and get it within a week. Once again, poor planning on your part... Nope, according to THIS store, 2 weeks minimum, maybe. No absolute time frame. OK - again, different store policy. Maybe your store only orders stuff every 2 weeks. Have you ever managed a retail store? I have. They put extra crap in the place where the "lighting" stuff was. Not a new product. Once again - get over it. Plan better next time. Have more than one option available. Let Rockler corporate know about the issue. What do you want, a freaking medal? You're acting like an arrogant butt....You ought to have a clue that yes, planning is important. BUT....*sometimes" changes occur along the way that are NOT PLANNED! Like I've said, I'd have NO COMPLAINT if it were obsecure items. NONE. This is everyday stuff. Besides, as the SA said, *other customers* are having similar problems over other items and management is *not listening*. Somehow, that seems to be an indication of something being wrong with what's happening at the store. What about that don't you understand? I understand that stores change their policies all the time and don't bother to call or write me to see if it's OK to do so. Case in point - my local Ace store no longer stocks 3/4" BX flex conduit. They did stock it 2 months ago. I could have raised holy hell and told the SA that management sucked because they chose to let the inventory run out and not stock it anymore, but I realize that not every store can stock every item. You know, if this is everyday stuff, why don't you head on over to your local Ace hardware, Farm and Fleet, or Home Depot or any other store that carries lighting? As for the SA, well, s/he's just an SA and not the manager. Go to the horses mouth. Had it been what I thought to be a low demand item, or obscure thing, I'd have done that. I don't think that UC lights are obsecure as compared to the knobs, bits and other things that are in the store. I don't think I'd buy that, especially in light of the SA's comments of other problems this guy is causing. That is what tells...isn't it? Unfortunately, bad assumption on your part. Good luck with the project. Not an assumption on my part at all. It's what the SA told me...the one who was quitting over these problems. He was tired of having to deal with the upset customers and not having products...along with unresponsive management. Not once have you mentioned that you spoke to the "unresponsive management". You have said repeatedly that you spoke to a SA, who could have been yanking your chain. If your contention is correct - that these UC fixtures are common - then you should have been able to find a couple in the metro Chicago area - and probably closer to home than Rockler is. Instead, you chose to publicly lambaste a store because it changed its stocking policies and you don't like it. Just who is acting like an arrogant butt now? -- Regards, Rick (Remove the HIGH SPOTS for e-mail) |
Ticked at Rockler
Dear Kevin,
I'm excited that you went to visit our new store in Pittsburgh, but am sorry we aren't open yet. We made a mistake on our website - that store page was not supposed to be active yet. Please accept my apologies for wasting your time. I hope you enjoy the store when it's open. If you sign up for the store's e-mail notification list ( http://www.rockler.com/retail/e_news.cfm?&store=31 ) the store manager will send you an e-mail as soon as it is open. Scott Ekman Rockler Internet Director "Kevin Singleton" wrote in message ... I found their Pittsburgh store on their web site, and drove to the listed address because I didn't want to wait for mail order. I couldn't find the store where they said it should be, so I called the order line. They don't open 'til late April! The dang web site could at least mention that they ain't open, yet! Kevin |
Ticked at Rockler
Scott,
Thanks for your response. I signed up, and I'm anxiously awaiting the opening of the new store. Congrats on the growth of your company, despite the state of the economy. Kevin "Scott Ekman" wrote in message om... Dear Kevin, I'm excited that you went to visit our new store in Pittsburgh, but am sorry we aren't open yet. We made a mistake on our website - that store page was not supposed to be active yet. Please accept my apologies for wasting your time. I hope you enjoy the store when it's open. If you sign up for the store's e-mail notification list ( http://www.rockler.com/retail/e_news.cfm?&store=31 ) the store manager will send you an e-mail as soon as it is open. Scott Ekman Rockler Internet Director "Kevin Singleton" wrote in message ... I found their Pittsburgh store on their web site, and drove to the listed address because I didn't want to wait for mail order. I couldn't find the store where they said it should be, so I called the order line. They don't open 'til late April! The dang web site could at least mention that they ain't open, yet! Kevin |
Ticked at Rockler
(Scott Ekman) wrote in
om: Dear Kevin, I'm excited that you went to visit our new store in Pittsburgh, but am sorry we aren't open yet. We made a mistake on our website - that store page was not supposed to be active yet. Please accept my apologies for wasting your time. I hope you enjoy the store when it's open. If you sign up for the store's e-mail notification list ( http://www.rockler.com/retail/e_news.cfm?&store=31 ) the store manager will send you an e-mail as soon as it is open. Scott Ekman Rockler Internet Director "Kevin Singleton" wrote in message ... I found their Pittsburgh store on their web site, and drove to the listed address because I didn't want to wait for mail order. I couldn't find the store where they said it should be, so I called the order line. They don't open 'til late April! The dang web site could at least mention that they ain't open, yet! Kevin Dear Scott: I sure hope you are going to open a new store on Rt 17 in Paramus, NJ soon. Not that I hate to go visit my son in Cambridge, MA, but it really is too far if I just need a few things from the Rockler store on Massachusetts Ave. FYI, I heard that the Gateway store on Rt 17 in Paramus, NJ may be closing. It is a great location! (Note: this is really April 2, it's no April fools joke!) -- Best regards Han email address is invalid |
Ticked at Rockler
Now I'm impressed. Rockler cruises the wreck. As if I needed another excuse to spend all my money there. -Dan V. On 1 Apr 2004 15:09:53 -0800, (Scott Ekman) wrote: Dear Kevin, I'm excited that you went to visit our new store in Pittsburgh, but am sorry we aren't open yet. We made a mistake on our website - that store page was not supposed to be active yet. Please accept my apologies for wasting your time. I hope you enjoy the store when it's open. If you sign up for the store's e-mail notification list ( http://www.rockler.com/retail/e_news.cfm?&store=31 ) the store manager will send you an e-mail as soon as it is open. Scott Ekman Rockler Internet Director "Kevin Singleton" wrote in message ... I found their Pittsburgh store on their web site, and drove to the listed address because I didn't want to wait for mail order. I couldn't find the store where they said it should be, so I called the order line. They don't open 'til late April! The dang web site could at least mention that they ain't open, yet! Kevin |
Ticked at Rocklear
"Bob Brogan" wrote in message news:Ham- My impatience as you so cleverly put it was determined by the carpenter I have on site, working. How about I send you the bill for his time to wait some portion of two weeks? Is the store responsible for the carpenter you hired? I also have no reason to think that they would remove ALL lighting from the store while they've kept loads of other things like knobs, hinges, bits, books and other things that I'm sure don't sell as well. Their store, their decision what to carry. Sorry they didn't feel the need to consult you on stock. If you looked, the stuff had been in the store and the display was still there and I'd bought it before. So, if a store decides they want to carry something else or quit carryiing something, they should what? Go out of business then reopen with a new store layout? I don't think you get it. It's not like they have UC lighting and just not what item or model I wanted. They had NONE, but the section was still there. Open your own store. That way you can decide on inventory. The SA said it was some new person's decision and that, amongst other things made him quit and was leaving in 4 days. Do you get the idea that there are bigger problems when the sales guy quits because of problems like this? He also alluded to other customer problems like this. So its an unpopular decision but they don't have to do a popularity poll before making stocking decisions. I also said that if ordered to the store it would take at least 2 weeks to get there. That is no being impatient. I can order from Lee Valley and it's shipped in 24-36 hrs. Then do so. Wasn't that easy? And you can order from Rockler and have it shipped to your home in 24-36 hours also. But if you want it sent to a Rockler *store* you need to wait until they have a truck going to the store. Yes, and? I shouldn't have to pay for things that should be in the store which were removed by some management droid based on his desires as revealed by the sales associate. Remember, this SA had other problems over the same thing and tried to get the guy to change things. He wouldn't making the SA's job difficult, so the SA quit as he told me that customers were complaining and he didn't like having to answser the problems he didn't create. That says something. Yes it does. It says they have internal problems and, as you are not an employee, you have no say in it. Free shipping = 2 weeks(maybe) in time. Not always a good trade. In this case, you're forgetting there is a cabinetmaker working on site. You hired him right? Why is that the stores problem? Have you ever managed a retail store? I have. They put extra crap in the place where the "lighting" stuff was. Not a new product. If you were the manager there, you would have a say in it. You aren't so you don't. I couldn't wait because I have a carpenter working and I'm presently disabled, unfortunately. You could say it was my mistake for not calling Yes. Had it been what I thought to be a low demand item, or obscure thing, I'd have done that. I don't think that UC lights are obsecure as compared to the knobs, bits and other things that are in the store. I don't think I'd buy that, especially in light of the SA's comments of other problems this guy is causing. That is what tells...isn't it? Your way or they are wrong? How many businesses do you know that are a democracy were the general public votes on stock? |
Ticked at Rocklear
"Bob Brogan" wrote in message news:Ham- Did it possibly occur to you that plans *sometimes* change as a project moves along? In this case, we're renovating a built-in cabinet-oak beadboard on sides, new oak-framed glass shelves, etc. My SO wanted lighting, so it was an evolution, not something planned, but happened along with other things. That simple. Oh, now it makes sense. It's Rocklers fault that you changed your mind. I'm sure the carpenter loved that idea too. You're acting like an arrogant butt....You ought to have a clue that yes, planning is important. BUT....*sometimes" changes occur along the way that are NOT PLANNED! Like I've said, I'd have NO COMPLAINT if it were obsecure items. NONE. This is everyday stuff. Besides, as the SA said, *other customers* are having similar problems over other items and management is *not listening*. Somehow, that seems to be an indication of something being wrong with what's happening at the store. What about that don't you understand? So again, you are stating that any business that doesn't do things the way you would is wrong. Got it. |
Ticked at Rockler
Had contractors from New England states visit Southern California for
years and invariably the first thing they wanted to know "Where is the nearest Mexican restaraunt?" and usually invited me (thankfully). I reciprocated by taking chicken lobsters and frozen scallops home when visiting their stites. Spent a month outside Boston during a glut of chicken lobsters when dinners were less than $5.00 for a chicken and salad. Less than 20 years ago to put it in context timewise. On Sat, 3 Apr 2004 13:25:18 -0500, "Kevin Singleton" wrote: Now, where to buy maple, and how come there's no good chili? |
Ticked at Rockler
I addition to that, I placed an order via their online catalog on Saturday,
and received everything ordered (including a couple of obscure hardware items) on the Friday following, all for the nominal shipping cost of $8.99, which would have remained the same had I ordered almost $40 more in merchandise, and which included a box more than 4 feet long. The only reason I'll go to the store, which is a long way off, through very heavy traffic, is to fondle ...err, handle the products before purchasing. This is not my first order from Rockler, but it is another example of the very satisfactory service I've received every time I've had the pleasure to do business with them. Since I moved to Pennsylvania, I've been diligently seeking replacements for all the stores I frequented in Dallas, and it's comforting to know that I'll soon have a Rockler store nearby. It's one less change I'll have to endure up here in Yankeeland. Now, where to buy maple, and how come there's no good chili? Kevin "Dan Valleskey" wrote in message om... Now I'm impressed. Rockler cruises the wreck. As if I needed another excuse to spend all my money there. -Dan V. On 1 Apr 2004 15:09:53 -0800, (Scott Ekman) wrote: Dear Kevin, I'm excited that you went to visit our new store in Pittsburgh, but am sorry we aren't open yet. We made a mistake on our website - that store page was not supposed to be active yet. Please accept my apologies for wasting your time. I hope you enjoy the store when it's open. If you sign up for the store's e-mail notification list ( http://www.rockler.com/retail/e_news.cfm?&store=31 ) the store manager will send you an e-mail as soon as it is open. Scott Ekman Rockler Internet Director "Kevin Singleton" wrote in message ... I found their Pittsburgh store on their web site, and drove to the listed address because I didn't want to wait for mail order. I couldn't find the store where they said it should be, so I called the order line. They don't open 'til late April! The dang web site could at least mention that they ain't open, yet! Kevin |
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I'm a mile and a half away from the Beaver Valley Mall, home to the infamous
Chi Chi's of Hepatitis A fame. I've yet to find quality home-cooked Mexican food, but there are some very interesting attempts at bringing the cuisine to Pennsylvania, and I'm sure it won't be long before we have a large enough Latino population to force the grocery stores to commit more than a few shelf feet to chile peppers and masa. I haven't made it to New England, yet, but I'm really looking forward to it. Pennsylvania is a big change in lifestyle, for me, and, so far, every day is a new adventure, whether it's hunting for chili without beans, or finding out what you have to go through to buy a decent over-under 12 gauge. What's a chicken lobster? Let me guess: it tastes just like ...!!! Kevin wrote in message ... Had contractors from New England states visit Southern California for years and invariably the first thing they wanted to know "Where is the nearest Mexican restaraunt?" and usually invited me (thankfully). I reciprocated by taking chicken lobsters and frozen scallops home when visiting their stites. Spent a month outside Boston during a glut of chicken lobsters when dinners were less than $5.00 for a chicken and salad. Less than 20 years ago to put it in context timewise. On Sat, 3 Apr 2004 13:25:18 -0500, "Kevin Singleton" wrote: Now, where to buy maple, and how come there's no good chili? |
Ticked at Rockler
Lobster about 1-1.5#, little fellers. I find them tastier than the
brutes. On Sun, 4 Apr 2004 09:14:42 -0400, "Kevin Singleton" wrote: What's a chicken lobster? Let me guess: it tastes just like ...!!! |
Ticked at Rockler
"Kevin Singleton" wrote in message What's a chicken lobster? Let me guess: it tastes just like ...!!! Chicken lobsters are the small ones, barely legal to catch. I'm originally from PA and moved to CT about 23 years ago. It was a change in cuisine and I learned to make a lot of things that I took for granted before. In or town you could not buy a decent loaf of crusty bread or roll, deli sandwiches were not like from any Philadelphia or New York deli I ever went to. Here they do have a good white chowder and you can get good Fish & Chips anywhere. Since I'm near the state line, Rhode Island chowder is readily available also. Ed http://pages.cthome.net/edhome |
Ticked at Rocklear
In article ,
"CW" wrote: "Bob Brogan" wrote in message news:Ham- Did it possibly occur to you that plans *sometimes* change as a project moves along? In this case, we're renovating a built-in cabinet-oak beadboard on sides, new oak-framed glass shelves, etc. My SO wanted lighting, so it was an evolution, not something planned, but happened along with other things. That simple. Oh, now it makes sense. It's Rocklers fault that you changed your mind. I'm sure the carpenter loved that idea too. The *Change* was to add something that I'd bought in that store in the past. Given the size of this store things like the UC lights and replacement bulbs should be in the store. You're acting like an arrogant butt....You ought to have a clue that yes, planning is important. BUT....*sometimes" changes occur along the way that are NOT PLANNED! Like I've said, I'd have NO COMPLAINT if it were obsecure items. NONE. This is everyday stuff. Besides, as the SA said, *other customers* are having similar problems over other items and management is *not listening*. Somehow, that seems to be an indication of something being wrong with what's happening at the store. What about that don't you understand? So again, you are stating that any business that doesn't do things the way you would is wrong. Got it. No, what you don't get is they are removing things from the store that are in the catalog in a BIG store. Not even replacement bulbs! And the SA's are having problems with these things and the customers not getting what they need. The proof is in the pudding. In fact, I spoke with the owner in MN and was told I shouldn't have been treated this way. That is ARJ. Is that enough for you? -- Thanks, Ham |
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In article ,
"CW" wrote: "Bob Brogan" wrote in message news:Ham- My impatience as you so cleverly put it was determined by the carpenter I have on site, working. How about I send you the bill for his time to wait some portion of two weeks? Is the store responsible for the carpenter you hired? I also have no reason to think that they would remove ALL lighting from the store while they've kept loads of other things like knobs, hinges, bits, books and other things that I'm sure don't sell as well. Their store, their decision what to carry. Sorry they didn't feel the need to consult you on stock. You didn't read that the SA was having problems so bad he quit over things like this, done for no reason. Does the proof being in the pudding come to mind? If you looked, the stuff had been in the store and the display was still there and I'd bought it before. So, if a store decides they want to carry something else or quit carryiing something, they should what? Go out of business then reopen with a new store layout? It's a big store, perhaps 5-7000 sq ft retail space, maybe more. As I said, I can't think that some of the numerous books sell as well as UC lights, and no replacement parts like bulbs either as I said. I don't think you get it. It's not like they have UC lighting and just not what item or model I wanted. They had NONE, but the section was still there. Open your own store. That way you can decide on inventory. Sorry pal, but what's in the catalog should be in the store. Have you ever managed a RETAIL store or run a business? I have and the CUSTOMER is FIRST. In this case that space where the lightings was didn't contain NEW stuff, just used as a storage spot. You can't sell something folks don't know is there. The SA said it was some new person's decision and that, amongst other things made him quit and was leaving in 4 days. Do you get the idea that there are bigger problems when the sales guy quits because of problems like this? He also alluded to other customer problems like this. So its an unpopular decision but they don't have to do a popularity poll before making stocking decisions. According to the SA, other customers were complaining and management was not responsive. He was quitting over it so he said. I also said that if ordered to the store it would take at least 2 weeks to get there. That is no being impatient. I can order from Lee Valley and it's shipped in 24-36 hrs. Then do so. Wasn't that easy? You can pay for the carpenter to wait. When you can order from the catlog and it gets to your home in 3-5 days, why should it take 2 WEEKS to get to the store? Why should the store offer to have it shipped to the store, why not order it and ship to your home? Too bad you don't understand customer service. Guys like you are what are wrecking retail stores when they manage things and make customers testy with your lack of customer service. And you can order from Rockler and have it shipped to your home in 24-36 hours also. But if you want it sent to a Rockler *store* you need to wait until they have a truck going to the store. Yes, and? I shouldn't have to pay for things that should be in the store which were removed by some management droid based on his desires as revealed by the sales associate. Remember, this SA had other problems over the same thing and tried to get the guy to change things. He wouldn't making the SA's job difficult, so the SA quit as he told me that customers were complaining and he didn't like having to answser the problems he didn't create. That says something. Yes it does. It says they have internal problems and, as you are not an employee, you have no say in it. Where did I say I should? You should try reading comprehension classes. Free shipping = 2 weeks(maybe) in time. Not always a good trade. In this case, you're forgetting there is a cabinetmaker working on site. You hired him right? Why is that the stores problem? It's not, but when I go to get something that had been in the store for years, and is a COMMON item and in the catalog, it should not be a problem. You seem to have a policy that the customer is always wrong and loses. Glad you don't work in a store I owned. I'd lose customers. Have you ever managed a retail store? I have. They put extra crap in the place where the "lighting" stuff was. Not a new product. If you were the manager there, you would have a say in it. You aren't so you don't. Nice try at moving goal posts, but that wasn't the answer to the question. I couldn't wait because I have a carpenter working and I'm presently disabled, unfortunately. You could say it was my mistake for not calling Yes. Had it been what I thought to be a low demand item, or obscure thing, I'd have done that. I don't think that UC lights are obsecure as compared to the knobs, bits and other things that are in the store. I don't think I'd buy that, especially in light of the SA's comments of other problems this guy is causing. That is what tells...isn't it? Your way or they are wrong? How many businesses do you know that are a democracy were the general public votes on stock? they're not, but in near every case I've seen, when stores make decisions like this, it bites them eventually because they aren't serving the customers, they're serving themselves. Without the customer the store is dead. You'd do well to remember that if you open or work in a store like this. I've managed a business for 25 years and always had repeat business, except for things that came via a political connection from a rep who had the client in their pocket. That happened because I made the customer FIRST, not a casualty of bad management. -- Thanks, Ham |
Ticked at Rocklear
In article , Bob Brogan wrote:
[snip] Sorry pal, but what's in the catalog should be in the store. Totally unrealistic. Have you ever managed a RETAIL store or run a business? I have Managed a retail store? That stocked everything that was in the catalog? I doubt that, somehow. [snip] Yes it does. It says they have internal problems and, as you are not an employee, you have no say in it. Where did I say I should? You should try reading comprehension classes. Well, you're moaning and whining because they didn't do what you think they should do. Not very much different. It's not, but when I go to get something that had been in the store for years, and is a COMMON item and in the catalog, it should not be a problem. Just because it's in the catalog does not mean it's gonna be in the store. It's very common for catalogs to have a much wider selection than the retail stores. Do you expect to go into a Sears store and find everything that's in their catalog? Sheesh. -- Regards, Doug Miller (alphageek-at-milmac-dot-com) For a copy of my TrollFilter for NewsProxy/Nfilter, send email to autoresponder at filterinfo-at-milmac-dot-com |
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"Bob Brogan" wrote in message ... In article , "CW" wrote: The *Change* was to add something that I'd bought in that store in the past. Given the size of this store things like the UC lights and replacement bulbs should be in the store. No, what you don't get is they are removing things from the store that are in the catalog in a BIG store. Not even replacement bulbs! And the SA's are having problems with these things and the customers not getting what they need. The proof is in the pudding. In fact, I spoke with the owner in MN and was told I shouldn't have been treated this way. That is ARJ. Is that enough for you? -- Thanks, Ham |
Ticked at Rocklear
"Bob Brogan" wrote in message ... In article , "CW" wrote: The *Change* was to add something that I'd bought in that store in the past. Given the size of this store things like the UC lights and replacement bulbs should be in the store. According to you. They, apparently, don't think so. As they own the store, they have a bit more say in things like this. Tip: People that don't think like you are not necessarily wrong. In fact, I spoke with the owner in MN and was told I shouldn't have been treated this way. That is ARJ. Is that enough for you? Store owner while you are the "aw you poor thing, those mean ol store people shouldn't have treated you like that". Store owner after you leave: "I'm glad that twit is gone". |
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Used to be an "A" store was defined that way.
"Doug Miller" wrote in message gy.com... Just because it's in the catalog does not mean it's gonna be in the store. It's very common for catalogs to have a much wider selection than the retail stores. Do you expect to go into a Sears store and find everything that's in their catalog? Sheesh. |
Ticked at Rocklear
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