In article m,
(Doug Miller) wrote:

In article ,
otforme (Charlie Self) wrote:
Bob Brogan Ham writes:


In 98-99 I put an addition on the kitchen and with the new cabinets I
went to Rocklear store in Schaumburg, IL. Since I live in Oak Park, it's
about a 30-40 min drive in good traffic and perhaps 15-20 miles each
way. I purchased their Xenon under cabinet lights with transformers etc.

Last week I went to buy another set, the touch switch and some spare
bulbs. Get to the store and there's a "lighting section" but no
lighting. Ask the sales guy and he says there is some new "CXF" manager
and he took out the lighting.

snip of stuff

So today I call Rocklear and order the stuff, perhaps a$100+ order. I
said to the person on the phone that I didn't think I should have to pay
for shipping on the lights since I thought they should have been in the
store, since they were. NOPE said her supervisor...so I got to pay for
the trip to the store and the shipping, or pay twice!

I'm thinking this isn't exactly a good situation...since they have just
about everything else in the catalog in the store it appears.

I'm thinking that I'd have learned how to spell the store name and called to
check before driving 20 miles each way if the trek bothered me that much.

You're not paying twice for shipping. You're paying twice for not checking,
which is your own fault, not the store's. To expect any store to have
exactly
the same items in stock it had 5 or 6 years ago is stretching it thin.

He's also paying for being impatient. Didja see this in his post?

I'm paying for being impatient? If you looked, the stuff had been in the
store and the display was still there and I'd bought it before. The SA
said it was some new person's decision and that, amongst other things
made him quit and was leaving in 4 days. Do you get the idea that there
are bigger problems when the sales guy quits because of problems like
this? He also alluded to other customer problems like this.

I also said that if ordered to the store it would take at least 2 weeks
to get there. That is no being impatient. I can order from Lee Valley
and it's shipped in 24-36 hrs. Why should Rockler be so much longer
unless there's problems? Under cab lighting is not an obscure product
that few use either. It WAS in the store until recently.

I couldn't wait because I have a carpenter working and I'm presently
disabled, unfortunately. You could say it was my mistake for not calling
etc., but it's not like this is a wierd item that few buy.


I had to order from the catalog to get it in a few days since ordering to
store was at best, 2 weeks.

I've ordered things from Rockler before, that I didn't want to pay the
shipping on. Just call the store and have them put it on their next regular
order. They'll call you when it's in.

--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)

For a copy of my TrollFilter for NewsProxy/Nfilter,
send email to autoresponder at filterinfo-at-milmac-dot-com
--
Thanks,

Ham