On Sun, 02 Jul 2017 20:33:19 +0100, Dave Liquorice wrote:

On Sun, 2 Jul 2017 20:23:38 +0100, Bod wrote:

ps; just remembered another problem years ago which was no broadband.
They sent an engineer out in about 7 days and he fixed my connection in
an underground terminal box which happened to be in a neighbour's front
garden across the road. Some sort of poor connection.
So I call that a good service.

7 days for an engineer? I think your definition of "good service" is
some what different to mine.

The normal 3 working days minimum for BT Openreach is too slow for me,
so I pay an extra £4.00/month to have faults repaired by the end of the
next day. Note: "next day" (as in 365 days/year) not "next working day".

Me too. 7 days????

I've had two separate problems, at different times. Both were an end of
the drop wire (pole first time, house end the second). In both cases I
called during the evening. On one occasion the OR guy came within half an
hour, went up the pole and fixed it. On the other one (later in the
evening) he arrived at 0800 next day and replaced the termination box.


--
My posts are my copyright and if @diy_forums or Home Owners' Hub
wish to copy them they can pay me £1 a message.
Use the BIG mirror service in the UK: http://www.mirrorservice.org
*lightning surge protection* - a w_tom conductor

On Sun, 02 Jul 2017 21:27:30 +0100, Bob Eager wrote:

On Sun, 02 Jul 2017 20:33:19 +0100, Dave Liquorice wrote:

On Sun, 2 Jul 2017 20:23:38 +0100, Bod wrote:

ps; just remembered another problem years ago which was no broadband..
They sent an engineer out in about 7 days and he fixed my connection in
an underground terminal box which happened to be in a neighbour's front
garden across the road. Some sort of poor connection.
So I call that a good service.

7 days for an engineer? I think your definition of "good service" is
some what different to mine.

The normal 3 working days minimum for BT Openreach is too slow for me,
so I pay an extra £4.00/month to have faults repaired by the end of the
next day. Note: "next day" (as in 365 days/year) not "next working day".

Me too. 7 days????

I've had two separate problems, at different times. Both were an end of
the drop wire (pole first time, house end the second). In both cases I
called during the evening. On one occasion the OR guy came within half an
hour, went up the pole and fixed it. On the other one (later in the
evening) he arrived at 0800 next day and replaced the termination box.

I've had a BT engineer curse the previous one for "fitting the waterproof cover the wrong way up so it filled with water".

--
You are the only person I know that has ever had a brain tumour removed from their arse.

On 01/07/17 20:34, Lawrence wrote:
On Sat, 1 Jul 2017 16:41:12 +0100, Bod wrote:
I've been on Talk Talk for years and not had any problems.

+1

Indeed. Its not that their network is problem filled, its just that they
dont have anyone capable of solving a problem when they do actually occur.

--
Canada is all right really, though not for the whole weekend.

"Saki"

On 02/07/2017 19:42, alan_m wrote:
On 02/07/2017 10:36, RJH wrote:


OK, thanks. They do guarantee a minimum speed at all times - 60Mbs. If
it falls below that I can exit the contract without penalty. But: I
have to give them 28 days to sort it. Which then gets into the
customer service loop. We shall see!



Is that the sync to the local exchange and not the sustained download
speed? The sync speed is unlikely to change because its your connection
to something fairly local and not to anything else on the Web.


I'm interpreting it as real life sustained download speed. Whether I get
that, and it's their interpretation, remains to be seen.


--
Cheers, Rob

On 02/07/2017 22:03, RJH wrote:
On 02/07/2017 19:42, alan_m wrote:


Is that the sync to the local exchange and not the sustained download
speed? The sync speed is unlikely to change because its your
connection to something fairly local and not to anything else on the Web.


I'm interpreting it as real life sustained download speed. Whether I get
that, and it's their interpretation, remains to be seen.



I'm not sure how they can guarantee anything but the sync. Any download
is only as fast as the slowest link in the chain which is likely to
outside the control of any ISP.

--
mailto: news {at} admac {dot] myzen {dot} co {dot} uk

"James Wilkinson Sword" wrote in message
news
On Sun, 02 Jul 2017 20:23:38 +0100, Bod wrote:

On 02/07/2017 20:07, James Wilkinson Sword wrote:
On Sat, 01 Jul 2017 16:41:12 +0100, Bod wrote:

On 01/07/2017 15:32, Dave Plowman (News) wrote:
In article ,
RJH wrote:
I pay about £50/month with BT at the moment for their c.100Mb.

I'm in the process of changing and think I'll go for Talktalk's
£31.50
month c.75Mb - it's not quite the cheapest but it does come with what
looks to be a half decent mobile deal (200 mins/500MB). And I've
more or
less given up the will to keep comparing.

I sincerely hope TalkTalk have improved their service. I ended up with
them by default after several ISP takeovers. And they were the pits.
Regular outages. And days to get them fixed as in their opinion it was
always 'my' end. And even worse comms.

BT has been OK since changing to it. Some years ago. Not perfect - but
I
don't even expect that these days.

I've been on Talk Talk for years and not had any problems.

Try phoning their customer service. Every single one is not speaking
English ok?

I avoided phoning them for the very reason you mention.
I just emailed them with my problems, which was 2 dodgey modems. They
sent replacements within 3 to 4 days.

And for someone who has no other method of emailing?

They get to wear the downside of being stupid
enough to only have one method of emailing.

ps; just remembered another problem years ago which was no broadband.
They sent an engineer out in about 7 days and he fixed my connection in
an underground terminal box which happened to be in a neighbour's front
garden across the road. Some sort of poor connection.
So I call that a good service.

I call that absolutely ****ing appalling service. I get it fixed in 48
hours, or I get a free month's subscription.

In article ,
Bod wrote:
ps; just remembered another problem years ago which was no broadband.
They sent an engineer out in about 7 days and he fixed my connection in
an underground terminal box which happened to be in a neighbour's front
garden across the road. Some sort of poor connection.
So I call that a good service.

7 days? And I thought TalkTalk bad.

--
*I used to be a banker, but then I lost interest.*

Dave Plowman London SW
To e-mail, change noise into sound.

On Mon, 03 Jul 2017 00:16:41 +0100, Dave Plowman (News) wrote:

In article ,
Bod wrote:
ps; just remembered another problem years ago which was no broadband.
They sent an engineer out in about 7 days and he fixed my connection in
an underground terminal box which happened to be in a neighbour's front
garden across the road. Some sort of poor connection.
So I call that a good service.

7 days? And I thought TalkTalk bad.

7 days with no internet and I change provider immediately.

--
I used to work in a fire hydrant factory. You couldn't park anywhere near the place. -- Steven Wright

On Sun, 2 Jul 2017 20:45:45 +0100, Bod wrote:

A lot of modems tend to play up over 4 to 5 years, especially the cheap
bog standard crappy ones that ISPs give you.

Shhh, don't let my roughly ten year old (probably older) modems hear
that... BT Voyager 240 (flogged off customer return in Staples) or
Zyxel P660R-61C (ISP supplied).

--
Cheers
Dave.

On 2 Jul 2017 19:44:58 GMT, Huge wrote:

7 days for an engineer? I think your definition of "good service"
is
some what different to mine.

The normal 3 working days minimum for BT Openreach is too slow
for
me, so I pay an extra £4.00/month to have faults repaired by the
end
of the next day. Note: "next day" (as in 365 days/year) not "next
working day".

Hmm, that's very different to the stories I've heard about BT and
Openreach. I've been told by several people and also read many
reports
that it's hard work to convince them to send an engineer and they
often
miss appointments without even telling you.

The last time I reported a fault, the Openreach engineer reached me
within 45 minutes. I have the same deal as Dave.

I've had faults fixed quicker than that but only by finding the
engineer fiddling in a joint post and saying "oy, my lines gone
off...".

With our deal they do jump though, perhaps too keen, they sent an
"out of area" engineer once, he didn't have the local knowledge (ali
cable, no spare working pairs) so he couldn't fix the fault by simple
pair swapping. Handed the open fault back and Openreach then pulled a
"local" engineer off another job over in Stockton 40 odd miles away.
He fixed it within 15 minutes of knocking on the door...

--
Cheers
Dave.

On Mon, 03 Jul 2017 00:56:19 +0100, Dave Liquorice wrote:

On Sun, 2 Jul 2017 20:45:45 +0100, Bod wrote:

A lot of modems tend to play up over 4 to 5 years, especially the cheap
bog standard crappy ones that ISPs give you.

Shhh, don't let my roughly ten year old (probably older) modems hear
that... BT Voyager 240 (flogged off customer return in Staples) or
Zyxel P660R-61C (ISP supplied).

I've never actually known a modem or router fail, apart from one that got struck by lightning. Why would they break? There's no moving parts and they don't run hot enough to melt anything due to fan failure. Like CPUs, they live forever.

--
When I got home last night, my wife demanded that I take her somewhere expensive... So, I took her to a petrol station...
And then the fight started...

On Mon, 03 Jul 2017 01:08:24 +0100, Dave Liquorice wrote:

On 2 Jul 2017 19:44:58 GMT, Huge wrote:

7 days for an engineer? I think your definition of "good service"
is
some what different to mine.

The normal 3 working days minimum for BT Openreach is too slow
for
me, so I pay an extra £4.00/month to have faults repaired by the
end
of the next day. Note: "next day" (as in 365 days/year) not "next
working day".

Hmm, that's very different to the stories I've heard about BT and
Openreach. I've been told by several people and also read many
reports
that it's hard work to convince them to send an engineer and they
often
miss appointments without even telling you.

The last time I reported a fault, the Openreach engineer reached me
within 45 minutes. I have the same deal as Dave.

I've had faults fixed quicker than that but only by finding the
engineer fiddling in a joint post and saying "oy, my lines gone
off...".

With our deal they do jump though, perhaps too keen, they sent an
"out of area" engineer once, he didn't have the local knowledge (ali
cable, no spare working pairs) so he couldn't fix the fault by simple
pair swapping. Handed the open fault back and Openreach then pulled a
"local" engineer off another job over in Stockton 40 odd miles away.
He fixed it within 15 minutes of knocking on the door...

And the customer in Stockton is currently referring to you as a ****.

--
Gary Glitter has said if he gets executed he wants cremating and his ashes putting in an etch-a-sketch, so the kids can still play with him!

On Sun, 2 Jul 2017 20:41:38 +0100, Bod wrote:


The normal 3 working days minimum for BT Openreach is too slow for
me, so I pay an extra £4.00/month to have faults repaired by the end
of the next day. Note: "next day" (as in 365 days/year) not "next
working day".

Hmm, that's very different to the stories I've heard about BT and
Openreach. I've been told by several people and also read many reports
that it's hard work to convince them to send an engineer

Not had that many problems but a couple of weeks ago the line both
voice and broadband started to play up. 3 properties drop wires come
from the pole in the hedge across the road and we are the middle one.
Property to the left called in a fault and an openreach engineer did
what he had to do but afterwards our normally rock steady phone line
deteriorate both on speech and BB so I reckoned the law of sod struck
and he inadvertently disturbed our connections in the junction box.
Before I got around to reporting our faults the property to our right
called in about the tree branch that fallen on and was now hanging on
their drop wire, it wasn't large but wind action and the wires slope
had gradually moved it to the middle between pole and house.

When I did eventually get around to reporting our intermittent
service* by the online chat method the representative did a line test
which showed a fault very close to or within our property but
emphasized their would be a charge if the fault was found outside
their area of responsibility and wanted me to do various checks, this
was strong enough that it could put meeker people off and I wonder how
many people are living with bad lines because they don't want to take
the risk of being hit for a large charge.
My reply was that as out of the 3 drop wires the other two already had
needed attention the odds were fairly likely that our drop wire had
been affected rather than anything beyond the master socket and just
get on with sending an engineer.
She gave up on asking me to checks in the house then and arranged a
slot.

and they often
miss appointments without even telling you.

No problem in that respect, arrived bang on time, only ironical thing
is that they sent a text message with the name of the engineer and
that he was on his way which I did not get till he repaired** the line
as cellular signal for all networks is almost non existent here.
Hence I use the 3 in touch service which normally diverts call and
messages if they don't get through to our broadband a nd then to the
phone byWiFi.


* The neighbour whose repair affected us is also with BT so via the
Fon facility we were using their link.

** it was a bad joint in the pole junction box



G.Harman

"James Wilkinson Sword" wrote in message
news
On Mon, 03 Jul 2017 00:56:19 +0100, Dave Liquorice
wrote:

On Sun, 2 Jul 2017 20:45:45 +0100, Bod wrote:

A lot of modems tend to play up over 4 to 5 years, especially the cheap
bog standard crappy ones that ISPs give you.

Shhh, don't let my roughly ten year old (probably older) modems hear
that... BT Voyager 240 (flogged off customer return in Staples) or
Zyxel P660R-61C (ISP supplied).

I've never actually known a modem or router fail, apart from one that got
struck by lightning.

I've had more than one fail.

Why would they break?

For the same reason any electronic device fails.

There's no moving parts

Electronic devices with no moving parts fail anyway.

and they don't run hot enough to melt anything due to fan failure.

They hardly ever have fans.

Like CPUs, they live forever.

Even more of a pathetic excuse for a troll than you usually manage.

En el artículo l.net,
Dave Liquorice escribió:

Looks to me like being double billed for call packages but BT bills
are horrible, with all manner of charges and deductions scattered
about.

I dumped BT years ago because of the massive and impenetrable bills.

Today I pay Plusnet 10 quid a month for "up to" 40Mbps fibre (which I
get, and 79Mbps is available according to the line checker) with no
inclusive call package.

There's no phone plugged into the line, so no calls to pay for. I use
the inclusive minutes on my mobile instead.

I think BT rely a lot on inertia, akin to the insurance industry (as
someone else suggested).

--
(\_/)
(='.'=) "Between two evils, I always pick
(")_(") the one I never tried before." - Mae West

En el artículo l.net,
Dave Liquorice escribió:

Hang up at 59m 59s and redial is allowed.

Who talks on the phone for an hour?! **** me...

--
(\_/)
(='.'=) "Between two evils, I always pick
(")_(") the one I never tried before." - Mae West

En el artículo , RJH
escribió:

I'm in the process of changing and think I'll go for Talktalk

Don't. Just don't.

--
(\_/)
(='.'=) "Between two evils, I always pick
(")_(") the one I never tried before." - Mae West

"Dave Liquorice" wrote in message
idual.net...

On Sun, 2 Jul 2017 17:43:27 +0100, Richard wrote:

Much envy! Can't get fibre yet where I am

I see the word "yet".

How about having a 96 core fibre cable feeding a VDSL cabinet passing
under your drive 10' from the front door. That cabinet doesn't serve
our line. Our line goes through a jumpering cabinet at the exchnage 2
1/2 miles in the other direction, so far too far for VDSL.

Now, that could be irritating.

On 03/07/2017 05:57, Mike Tomlinson wrote:
En el artÃ*culo l.net,
Dave Liquorice escribió:

Hang up at 59m 59s and redial is allowed.

Who talks on the phone for an hour?! **** me...


Just what I was thinking. However, who the hell spends hours on the
Usenet....

--
mailto: news {at} admac {dot] myzen {dot} co {dot} uk

On 02/07/2017 22:52, alan_m wrote:
On 02/07/2017 22:03, RJH wrote:
On 02/07/2017 19:42, alan_m wrote:


Is that the sync to the local exchange and not the sustained download
speed? The sync speed is unlikely to change because its your
connection to something fairly local and not to anything else on the
Web.


I'm interpreting it as real life sustained download speed. Whether I
get that, and it's their interpretation, remains to be seen.



I'm not sure how they can guarantee anything but the sync. Any download
is only as fast as the slowest link in the chain which is likely to
outside the control of any ISP.


I'd imagine they mean by some sort of 'speedtest' - they have their own -
https://help2.talktalk.co.uk/how-do-i-run-speed-test

--
Cheers, Rob

En el artículo , alan_m
escribió:

Just what I was thinking. However, who the hell spends hours on the
Usenet....

Whoops.

--
(\_/)
(='.'=) "Between two evils, I always pick
(")_(") the one I never tried before." - Mae West

En el artículo , RJH
escribió:

I'm interpreting it as real life sustained download speed

You're interpreting wrongly.

Your sustained download speed isn't the same as your line sync speed.
It depends on the remote server, the bits of wet string in between,
whether your ISP traffic shapes, and how many people are sharing the
same DSLAM as the one you're connected to, amid a myriad other factors.

. Whether I get
that, and it's their interpretation, remains to be seen.

You won't.

For a reasonably good test of your broadband speed, https://speedof.me/

https://www.dropbox.com/s/hpc2ccjwwl...dofme.jpg?dl=0

Restart your computer and browser before running it.

--
(\_/)
(='.'=) "Between two evils, I always pick
(")_(") the one I never tried before." - Mae West

On 03/07/17 05:57, Mike Tomlinson wrote:
En el artÃ*culo l.net,
Dave Liquorice escribió:

Hang up at 59m 59s and redial is allowed.

Who talks on the phone for an hour?! **** me...

peole on unlimited calls packages

--
"I am inclined to tell the truth and dislike people who lie consistently.
This makes me unfit for the company of people of a Left persuasion, and
all women"

En el artículo , Steve Walker steve@walker-
family.me.uk escribió:

I just pay £12 every 2 years for my own domain and take 5 minutes to
redirect it whenever I change ISP.

+1. Money well spent.

--
(\_/)
(='.'=) "Between two evils, I always pick
(")_(") the one I never tried before." - Mae West

On 03/07/2017 08:02, Mike Tomlinson wrote:
En el artÃ*culo , RJH
escribió:

I'm interpreting it as real life sustained download speed

You're interpreting wrongly.

Your sustained download speed isn't the same as your line sync speed.
It depends on the remote server, the bits of wet string in between,
whether your ISP traffic shapes, and how many people are sharing the
same DSLAM as the one you're connected to, amid a myriad other factors.

. Whether I get
that, and it's their interpretation, remains to be seen.

You won't.

For a reasonably good test of your broadband speed, https://speedof.me/

https://www.dropbox.com/s/hpc2ccjwwl...dofme.jpg?dl=0

Restart your computer and browser before running it.

Hmm....... That test shows I'm getting 58Mbps down. Which is 4Mbps
faster than I've ever got. All the other 5 testers that I compare it to
agree that I only get 54. Seems rather generous.

On 03/07/2017 07:45, RJH wrote:

I'd imagine they mean by some sort of 'speedtest' - they have their own -
https://help2.talktalk.co.uk/how-do-i-run-speed-test


All they need to do is to give priority to their own speed test and its
no longer a real world situation. A better check is to use a third
party speed checker.

The other thing that may be a bit suspect is quoting a guaranteed speed
(rather than an estimated speed) before you have signed up. The aim of
the equipment in the exchange is to give you a reliable connection
rather than the maximum speed connection and if you end up with a lot of
line drops the sync speed may/will be automatically reduced. What the
ISP may guarantee is a lower threshold limit based on the speed your
line achieves after, say, 2 weeks of usage.

quote
If you're new to TalkTalk, hold off on taking this test for a week or
so. We start all new customers on a lower speed whilst we test your
line, so you should see an improvement over the next few days.
/quote

--
mailto: news {at} admac {dot] myzen {dot} co {dot} uk

Bod wrote:

Mike Tomlinson wrote:

For a reasonably good test of your broadband speed, https://speedof.me/

Hmm....... That test shows I'm getting 58Mbps down. Which is 4Mbps
faster than I've ever got.

For me it reads 77.11/20.00 against line speeds reported by the router
of 79.17/19.99, given that my ISP sets the IP profile to 96.7% of the
line rate, it's maybe 1% high.

In article ,
Mike Tomlinson wrote:
Today I pay Plusnet 10 quid a month for "up to" 40Mbps fibre (which I
get, and 79Mbps is available according to the line checker) with no
inclusive call package.

That includes the line rental?

There's no phone plugged into the line, so no calls to pay for. I use
the inclusive minutes on my mobile instead.

Some still prefer a landline phone where possible.

--
*Never put off until tomorrow what you can avoid altogether *

Dave Plowman London SW
To e-mail, change noise into sound.

In article ,
Mike Tomlinson wrote:
En el artículo l.net,
Dave Liquorice escribió:

Hang up at 59m 59s and redial is allowed.

Who talks on the phone for an hour?! **** me...

To a close relative or friend you may not see often due to living some way
apart?

If you visit someone, how long do you stay chatting?

--
*Any connection between your reality and mine is purely coincidental

Dave Plowman London SW
To e-mail, change noise into sound.

"Dave Liquorice" Wrote in message:
On Sat, 1 Jul 2017 16:07:14 +0100 (GMT+01:00), Biggles wrote:

I pay £18.99 line rental (paid annually in advance),

"paid annually in advance" that ought to be Line Rental Saver and 10%
off making the monthly rental a tad over £17/month.

--
Cheers
Dave.

Yes you are right.

--
Biggles


----Android NewsGroup Reader----
http://usenet.sinaapp.com/

Mike Tomlinson used his keyboard to write :
En el artículo l.net,
Dave Liquorice escribió:

Hang up at 59m 59s and redial is allowed.

Who talks on the phone for an hour?! **** me...

I often do, not much different to a face to face chat and a FtoF chat
could last for much longer than that. Both retired and I often spend
time on the phone helping a none tech freind with issues.

On Mon, 03 Jul 2017 09:06:49 +0100, Dave Plowman (News) wrote:

In article ,
Mike Tomlinson wrote:
En el artÃ*culo
l.net,
Dave Liquorice escribió:

Hang up at 59m 59s and redial is allowed.

Who talks on the phone for an hour?! **** me...

To a close relative or friend you may not see often due to living some
way apart?

Exactly. My brother and I get on very well but we don't see each other
very often. We don't phone each other that frequently, but when we do we
can be on the phone for up to two hours.

--
My posts are my copyright and if @diy_forums or Home Owners' Hub
wish to copy them they can pay me £1 a message.
Use the BIG mirror service in the UK: http://www.mirrorservice.org
*lightning surge protection* - a w_tom conductor

In article ,
Bob Eager wrote:
On Mon, 03 Jul 2017 09:06:49 +0100, Dave Plowman (News) wrote:

In article ,
Mike Tomlinson wrote:
En el artículo
l.net,
Dave Liquorice escribió:

Hang up at 59m 59s and redial is allowed.

Who talks on the phone for an hour?! **** me...

To a close relative or friend you may not see often due to living some
way apart?

Exactly. My brother and I get on very well but we don't see each other
very often. We don't phone each other that frequently, but when we do we
can be on the phone for up to two hours.

Exactly like me. We live some 500 miles apart and catch up once a week on
the phone. Which does last for over an hour - hence knowing the costs. We
both get 'free' calls at the weekends, etc.

--

--
*Elephants are the only mammals that can't jump *

Dave Plowman London SW
To e-mail, change noise into sound.

On 03/07/2017 08:35, Bod wrote:
On 03/07/2017 08:02, Mike Tomlinson wrote:
En el artÃ*culo , RJH
escribió:

I'm interpreting it as real life sustained download speed

You're interpreting wrongly.

Your sustained download speed isn't the same as your line sync speed.
It depends on the remote server, the bits of wet string in between,
whether your ISP traffic shapes, and how many people are sharing the
same DSLAM as the one you're connected to, amid a myriad other factors.

. Whether I get
that, and it's their interpretation, remains to be seen.

You won't.

For a reasonably good test of your broadband speed, https://speedof.me/

https://www.dropbox.com/s/hpc2ccjwwl...dofme.jpg?dl=0

Restart your computer and browser before running it.

Hmm....... That test shows I'm getting 58Mbps down. Which is 4Mbps
faster than I've ever got. All the other 5 testers that I compare it to
agree that I only get 54. Seems rather generous.

Out of interest I just did the *Speed of me* test on my mobile phone
...... 82Mbps down and 32 up (4G signal).
that's in the same ball park as all of the other speed testers that I use.

Bod wrote:

Out of interest I just did the *Speed of me* test on my mobile phone
..... 82Mbps down and 32 up (4G signal).
that's in the same ball park as all of the other speed testers that I use.

Were you using wifi or wired on your computer for the first test?

I find that wifi gives a reliably low overall speed, with short term
peaks that "burst" above the end-result, whereas wired generally shows a
speed throughout that test that rises asymptotically to the end-result.

In part this seems related to CPU overload in my router when handling
VDSL and wifi traffic, which doesn't occur when handling VDSL and
ethernet traffic..

On 02/07/2017 20:41, Bod wrote:
On 02/07/2017 20:33, Dave Liquorice wrote:
On Sun, 2 Jul 2017 20:23:38 +0100, Bod wrote:

ps; just remembered another problem years ago which was no broadband.
They sent an engineer out in about 7 days and he fixed my connection in
an underground terminal box which happened to be in a neighbour's front
garden across the road. Some sort of poor connection.
So I call that a good service.

7 days for an engineer? I think your definition of "good service" is
some what different to mine.

The normal 3 working days minimum for BT Openreach is too slow for
me, so I pay an extra £4.00/month to have faults repaired by the end
of the next day. Note: "next day" (as in 365 days/year) not "next
working day".

Hmm, that's very different to the stories I've heard about BT and
Openreach. I've been told by several people and also read many reports
that it's hard work to convince them to send an engineer and they often
miss appointments without even telling you.

Openreach is a big problem with any of the ISPs. When we had a fault
meaning no broadband and crackly calls for more than 3 weeks. TalkTalk
were a nightmare to deal with and Openreach just made it worse. They are
supposed to make an appointment, but twice OR called my mobile and said
they were in the area, could they come now - the first time I was just
just walking into the doors of the hospital, accompanying my wife for an
urgent MRI scan and the second I was many miles away and couldn't get
back. In both cases, because I could not immediately grant access, they
didn't contact me again for another 48 hours and they won't let you
phone them. What makes it worse, is that I knew what the problem was and
knew they didn't need to come into the house to fix it, because it has
happened before, but never shows up on line checks. Each time they spend
hours investigating, can't find any fault, but move us to another,
unused pair in the multi-core anyway and the problem goes away for a few
years.

SteveW

On 03/07/2017 08:07, Mike Tomlinson wrote:
En el artÃ*culo , Steve Walker steve@walker-
family.me.uk escribió:

I just pay £12 every 2 years for my own domain and take 5 minutes to
redirect it whenever I change ISP.

+1. Money well spent.

I actually go a little further and run my own mailserver (routed through
the ISP's), so I redirect that at the new ISP's servers and I don't have
to re-configure any of the PCs, phone, tablets, etc. or copy any legacy
emails over.

SteveW

On Mon, 03 Jul 2017 01:23:33 +0100, wrote:

On Sun, 2 Jul 2017 20:41:38 +0100, Bod wrote:


The normal 3 working days minimum for BT Openreach is too slow for
me, so I pay an extra £4.00/month to have faults repaired by the end
of the next day. Note: "next day" (as in 365 days/year) not "next
working day".

Hmm, that's very different to the stories I've heard about BT and
Openreach. I've been told by several people and also read many reports
that it's hard work to convince them to send an engineer

Not had that many problems but a couple of weeks ago the line both
voice and broadband started to play up. 3 properties drop wires come
from the pole in the hedge across the road and we are the middle one.

My wires are underground (1979 built). The houses over the road (2004 built) have wires on poles, which I thought was a backwards step. Are they more reliable?

--
A chicken crossing the road is poultry in motion.

On 03/07/2017 10:15, Andy Burns wrote:
Bod wrote:

Out of interest I just did the *Speed of me* test on my mobile phone
..... 82Mbps down and 32 up (4G signal).
that's in the same ball park as all of the other speed testers that I
use.

Were you using wifi or wired on your computer for the first test?

I find that wifi gives a reliably low overall speed, with short term
peaks that "burst" above the end-result, whereas wired generally shows a
speed throughout that test that rises asymptotically to the end-result.

In part this seems related to CPU overload in my router when handling
VDSL and wifi traffic, which doesn't occur when handling VDSL and
ethernet traffic..

I was using wired (ethernet connection).

On Mon, 03 Jul 2017 08:53:53 +0000, Huge wrote:

On 2017-07-03, Dave Liquorice wrote:
On 2 Jul 2017 19:44:58 GMT, Huge wrote:

[18 lines snipped]

The last time I reported a fault, the Openreach engineer reached me
within 45 minutes. I have the same deal as Dave.

I've had faults fixed quicker than that but only by finding the
engineer fiddling in a joint post and saying "oy, my lines gone
off...".

We're about 500 metres from the exchange, and there's a rec/rest room
there, so there are often 3 or 4 GraspingHand vans parked outside, I
suspect he finished his lunch and then came down the lane.

Nonetheless, since we got enhanced fault fixing (whose name I cannot now
recall), I believe at your suggestion, they've abided by the terms &
conditions. About the only issue I had was ordering it, since they told
me it wasn't available for domestic properties, but I already had a copy
of the BT Conditions of Service, which shows that it is.

I had trouble convincing the Indian call centre droid that I had it. I
kept telling her, she kept saying "We'll fix by Friday" (days away). In
the end I insisted she talk to her supervisor.



--
My posts are my copyright and if @diy_forums or Home Owners' Hub
wish to copy them they can pay me £1 a message.
Use the BIG mirror service in the UK: http://www.mirrorservice.org
*lightning surge protection* - a w_tom conductor