Earlier this year I bought a 14.4V PPro drill, the bearings are starting
to get loose and the chuck is a bit wobbly so I decided to take it back
under the 3 year warranty and get a replacement. Unfortunately I
couldn't find the receipt but assumed that this wouldn't be a problem
because it was obviously not very old and seemed to have a date code on
the base of the drill body.

I'd expected them to apologise for my inconvenience and deal with it in
a couple of minutes to get a satisfied customer and move to the next
management issue, instead we spent about an hour trying to find my
transaction in their system - to cut a long story short they refused to
take it back without the receipt. They turned a minor quality problem
into a thoroughly p*ssed off dissatisfied customer.

I'll write to their head office (anyone know the names of the senior
managers?) but what are my rights?

Dave

"Dave" wrote in message
...
Earlier this year I bought a 14.4V PPro drill, the bearings are starting
to get loose and the chuck is a bit wobbly so I decided to take it back
under the 3 year warranty and get a replacement. Unfortunately I couldn't
find the receipt but assumed that this wouldn't be a problem because it
was obviously not very old and seemed to have a date code on the base of
the drill body.

I'd expected them to apologise for my inconvenience and deal with it in a
couple of minutes to get a satisfied customer and move to the next
management issue, instead we spent about an hour trying to find my
transaction in their system - to cut a long story short they refused to
take it back without the receipt. They turned a minor quality problem into
a thoroughly p*ssed off dissatisfied customer.

I'll write to their head office (anyone know the names of the senior
managers?) but what are my rights?


I'm sure you don't actually need the receipt if you can prove you bought it
there
some other way, credti card statement for example ?
--
Vass

On Fri, 14 Oct 2005 08:24:15 +0000 (UTC), Dave
wrote:

Earlier this year I bought a 14.4V PPro drill, the bearings are starting
to get loose and the chuck is a bit wobbly so I decided to take it back
under the 3 year warranty and get a replacement. Unfortunately I
couldn't find the receipt but assumed that this wouldn't be a problem
because it was obviously not very old and seemed to have a date code on
the base of the drill body.

I'd expected them to apologise for my inconvenience and deal with it in
a couple of minutes to get a satisfied customer and move to the next
management issue, instead we spent about an hour trying to find my
transaction in their system - to cut a long story short they refused to
take it back without the receipt. They turned a minor quality problem
into a thoroughly p*ssed off dissatisfied customer.

I'll write to their head office (anyone know the names of the senior
managers?) but what are my rights?

Dave

You have certain rights under the sale of goods act but you'd be
better asking in uk.legal or searching the google archives of that
group.

Mr F.

Vass wrote:
"Dave" wrote in message
...

Earlier this year I bought a 14.4V PPro drill, the bearings are starting
to get loose and the chuck is a bit wobbly so I decided to take it back
under the 3 year warranty and get a replacement. Unfortunately I couldn't
find the receipt but assumed that this wouldn't be a problem because it
was obviously not very old and seemed to have a date code on the base of
the drill body.

I'd expected them to apologise for my inconvenience and deal with it in a
couple of minutes to get a satisfied customer and move to the next
management issue, instead we spent about an hour trying to find my
transaction in their system - to cut a long story short they refused to
take it back without the receipt. They turned a minor quality problem into
a thoroughly p*ssed off dissatisfied customer.

I'll write to their head office (anyone know the names of the senior
managers?) but what are my rights?



I'm sure you don't actually need the receipt if you can prove you bought it
there
some other way, credti card statement for example ?

It was bought with a pile of other stuff so unfortunately a statement
isn't going to show the appropriate amount.

Dave

On Fri, 14 Oct 2005 08:24:15 +0000 (UTC), Dave
wrote:

Earlier this year I bought a 14.4V PPro drill, the bearings are starting
to get loose and the chuck is a bit wobbly so I decided to take it back
under the 3 year warranty and get a replacement. Unfortunately I
couldn't find the receipt but assumed that this wouldn't be a problem
because it was obviously not very old and seemed to have a date code on
the base of the drill body.

I'd expected them to apologise for my inconvenience and deal with it in
a couple of minutes to get a satisfied customer and move to the next
management issue, instead we spent about an hour trying to find my
transaction in their system - to cut a long story short they refused to
take it back without the receipt. They turned a minor quality problem
into a thoroughly p*ssed off dissatisfied customer.

I'll write to their head office (anyone know the names of the senior
managers?) but what are my rights?

All you have to do is prove when and where you bought it.

As PPro is exclusive to B&Q then there is no dispute that B&Q sold it.
As the tool also has a date code on it you can prove that it must have
been sold after that date.

I'd write to B&Q pointing out the above, also stating that whilst you
have been loyal to B&Q for a long time you'll be shopping at Wickes
from now on.

Hopefully, it'll bring a favourable response.

sponix

Dave wrote:
Earlier this year I bought a 14.4V PPro drill, the bearings are starting
to get loose and the chuck is a bit wobbly so I decided to take it back
under the 3 year warranty and get a replacement. Unfortunately I
couldn't find the receipt but assumed that this wouldn't be a problem
because it was obviously not very old and seemed to have a date code on
the base of the drill body.

I'd expected them to apologise for my inconvenience and deal with it in
a couple of minutes to get a satisfied customer and move to the next
management issue, instead we spent about an hour trying to find my
transaction in their system - to cut a long story short they refused to
take it back without the receipt. They turned a minor quality problem
into a thoroughly p*ssed off dissatisfied customer.

I'll write to their head office (anyone know the names of the senior
managers?) but what are my rights?

Dave

Maybe try a few more branches of B&Q, IME someone will give in, and its
more immediate than letters...

HTH,

Alex.

Dave wrote:

I'd expected them to apologise for my inconvenience and deal with it in
a couple of minutes to get a satisfied customer and move to the next
management issue, instead we spent about an hour trying to find my
transaction in their system - to cut a long story short they refused to
take it back without the receipt. They turned a minor quality problem
into a thoroughly p*ssed off dissatisfied customer.

I'd expect any shop to tell me to **** off if I didn't have a receipt.

That's why I keep the receipt taped inside the original box in the loft
for anything high value/with a warranty/likely to go wrong (i.e
electromechanical)

Keep better records.

Cheers

Paul.

Dave wrote:

It was bought with a pile of other stuff so unfortunately a statement
isn't going to show the appropriate amount.

Where else could you have bought a PPoo drill anyway?


--
Cheers,

John.

/================================================== ===============\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\================================================= ================/

- to cut a long story short they refused to take it back without the
receipt. They turned a minor quality problem into a thoroughly
p*ssed off dissatisfied customer.

Try again when the pillock isn't on duty. They're normally very good at B&Q
returns. I've never been required to produce the receipt, provided I'm
willing to accept vouchers or replacement.

Christian.

wrote:
Dave wrote:

I'd expected them to apologise for my inconvenience and deal with it in
a couple of minutes to get a satisfied customer and move to the next
management issue, instead we spent about an hour trying to find my
transaction in their system - to cut a long story short they refused to
take it back without the receipt. They turned a minor quality problem
into a thoroughly p*ssed off dissatisfied customer.

I'd expect any shop to tell me to **** off if I didn't have a receipt.

That's why I keep the receipt taped inside the original box in the loft
for anything high value/with a warranty/likely to go wrong (i.e
electromechanical)

Keep better records.

Cheers

Paul.

Dave, B&Q warehouse Coventry (if you're passing on the M6 etc) - I took
an elecy screwdriver back with certain problem after a year, no
problem, here's another one - nice one I said. This was with no box and
no receipt, and wasn't an own brand. I'd support a previous comment
that mentions taking it else where. Life's too short to deal with such
job worths.

I'll now leave you to appreciate Paul's "supportive" comments and write
a suitable reply ;-)

Laters - Ol

wrote:
Dave wrote:

I'd expected them to apologise for my inconvenience and deal with it
in a couple of minutes to get a satisfied customer and move to the
next management issue, instead we spent about an hour trying to find
my transaction in their system - to cut a long story short they
refused to take it back without the receipt. They turned a minor
quality problem into a thoroughly p*ssed off dissatisfied customer.

I'd expect any shop to tell me to **** off if I didn't have a receipt.

Then you're selling yourself short - they cannot insist on a reciept if you
can prove you bought it from them and when. In this case the OP has a drill
that is exclusively sold by B&Q and it has a date stamp on it indicating it
is within its warranty period.

That's why I keep the receipt taped inside the original box in the
loft for anything high value/with a warranty/likely to go wrong (i.e
electromechanical)

Keep better records.

Good advice, but not legally necessary in this case - I'd suggest the OP go
back to B&Q and be more insistant.

Dave

In article , S--p--o--n--i--x
wrote:
As PPro is exclusive to B&Q then there is no dispute that B&Q sold
it. As the tool also has a date code on it you can prove that it
must have been sold after that date.

It doesn't prove that he bought it though. Ebay current shows up 92
items if you enter Performance Pro and the one I looked at was a
refurbed return - they are presumably taking them off B&Q and fixing
them.

--
Tony Bryer SDA UK 'Software to build on' http://www.sda.co.uk
Free SEDBUK boiler database browser http://www.sda.co.uk/qsedbuk.htm
[Latest version QSEDBUK 1.10 released 4 April 2005]

"Dave" wrote in message
...
wrote:
Dave wrote:

snipped

Then you're selling yourself short - they cannot insist on a reciept if
you
can prove you bought it from them and when. In this case the OP has a
drill
that is exclusively sold by B&Q and it has a date stamp on it indicating
it
is within its warranty period.

------------

Your branch of B&Q may be being a bit difficult but they're probably
legally right. As far as B&Q are concerned it could be stolen or even dumped
by someone else because it's faulty. You might get a better response at
another branch or the same branch at another time. You're entitled to your
replacement but B&Q are entitled to protect themselves from potential fraud.
Give it another try and see what happens before you try contacting Directors
etc.

Cic.
-------------

That's why I keep the receipt taped inside the original box in the
loft for anything high value/with a warranty/likely to go wrong (i.e
electromechanical)

Keep better records.

Good advice, but not legally necessary in this case - I'd suggest the OP
go
back to B&Q and be more insistant.

Dave

Tony Bryer wrote:
In article , S--p--o--n--i--x
wrote:
As PPro is exclusive to B&Q then there is no dispute that B&Q sold
it. As the tool also has a date code on it you can prove that it
must have been sold after that date.

It doesn't prove that he bought it though. Ebay current shows up 92
items if you enter Performance Pro and the one I looked at was a
refurbed return - they are presumably taking them off B&Q and fixing
them.

True but I think they are debadged ones but it could also be nicked.
Not that I'm saying Dave nicked it but it's a possibility to a retailer.

Christian McArdle wrote:
- to cut a long story short they refused to take it back without the
receipt. They turned a minor quality problem into a thoroughly
p*ssed off dissatisfied customer.


Try again when the pillock isn't on duty. They're normally very good at B&Q
returns. I've never been required to produce the receipt, provided I'm
willing to accept vouchers or replacement.

Christian.


Same experience here. I have been know to take stuff back other people
have disposed of because it broken and that shouldn't matter either its
the product that guaranteed not the receipt.

Paul

On 14 Oct 2005 02:04:18 -0700, wrote:

[snip]

I'd expect any shop to tell me to **** off if I didn't have a receipt.

That's why I keep the receipt taped inside the original box in the loft
for anything high value/with a warranty/likely to go wrong (i.e
electromechanical)

Keep better records.

Cheers

Paul.

Here here. It's unfortunate, but I think they only have a legal
obligation to take it back if you have the reciept.

That said, I now use NuTool cheapo tools bought from Makro after an
experience that was the revers of yours. I took back a £50 SDS drill
after about 20 months of REALLY HARD abuse. It had a 2 year guarantee
but I expected them to say to send it back to the manufacturer. They
gave a full refund without question. I was then able to buy the
later, updated version of the same drill for £30. Lovely!

I accept they are not the best tools in the world but they are
certainly not the worst and they do the job. Service like that is one
way to build brand loyalty for those of us who may not need the most
expensive tools.

Rob


Replace 'spam' with 'org' to reply

On Fri, 14 Oct 2005 12:08:09 +0100, Paul wrote:

Same experience here. I have been know to take stuff back other people
have disposed of because it broken and that shouldn't matter either its
the product that guaranteed not the receipt.

More to the point, as I point out in one of my FAQs, one of the good
things is that under EU regulation, the statutory warranty is *two* years.
One of the ueful things to come out of Brussels.

John Schmitt

--
Using Opera's revolutionary e-mail client: http://www.opera.com/mail/

Same experience here. I have been know to take stuff back other people
have disposed of because it broken and that shouldn't matter either its
the product that guaranteed not the receipt.

But the Sales of Goods Act applies only to the original purchaser, as it is
based on the implied or explicit contract of sale.

Whether a separate manufacturer's guarantee is transferrable to a new owner
is up to them, as is any conditions attaching to receipts, etc.

Christian.

Kalico wrote:
Here here. It's unfortunate, but I think they only have a legal
obligation to take it back if you have the reciept.

Receipt or other "proof of purchase".

alex


--
Alex Meaden
Technical Support Officer
Computing Service
University of Kent

John Rumm wrote:
Dave wrote:

It was bought with a pile of other stuff so unfortunately a statement
isn't going to show the appropriate amount.

Where else could you have bought a PPoo drill anyway?



/================================================== ===============\
Internode Ltd - http://www.internode.co.uk |
-----------------------------------------------------------------|
John Rumm - john(at)internode(dot)co(dot)uk |
\================================================= ================/

Off a mate, from a car boot sale, ect.
He has to have the receipt, no matter where or what he does for an exchange
of drill.
--
Sir Benjamin Middlethwaite

wrote:
Dave wrote:

I'd expected them to apologise for my inconvenience and deal with it
in a couple of minutes to get a satisfied customer and move to the
next management issue, instead we spent about an hour trying to find
my transaction in their system - to cut a long story short they
refused to take it back without the receipt. They turned a minor
quality problem into a thoroughly p*ssed off dissatisfied customer.

I'd expect any shop to tell me to **** off if I didn't have a receipt.

That's why I keep the receipt taped inside the original box in the
loft for anything high value/with a warranty/likely to go wrong (i.e
electromechanical)

Keep better records.

Cheers

Paul.

Yep! and after the warrenty period they can be disposed of.
--
Sir Benjamin Middlethwaite

Dave wrote:
wrote:
Dave wrote:

I'd expected them to apologise for my inconvenience and deal with it
in a couple of minutes to get a satisfied customer and move to the
next management issue, instead we spent about an hour trying to find
my transaction in their system - to cut a long story short they
refused to take it back without the receipt. They turned a minor
quality problem into a thoroughly p*ssed off dissatisfied customer.

I'd expect any shop to tell me to **** off if I didn't have a
receipt.

Then you're selling yourself short - they cannot insist on a reciept
if you can prove you bought it from them and when. In this case the
OP has a drill that is exclusively sold by B&Q and it has a date
stamp on it indicating it is within its warranty period.


Big deal he could of bought in a car boot sale.

That's why I keep the receipt taped inside the original box in the
loft for anything high value/with a warranty/likely to go wrong (i.e
electromechanical)

Keep better records.

Good advice, but not legally necessary in this case - I'd suggest the
OP go back to B&Q and be more insistant.

Dave

Without a receipt he's banging his head against the wall.

--
Sir Benjamin Middlethwaite

On Fri, 14 Oct 2005 12:51:04 +0100, Alex wrote:

Receipt or other "proof of purchase".

Neither of which the OP has. At the end of the day he is relying on the
goodwill of B&Q to take this back.

--
Regards
Tony
(Take out the garbage to reply)

Alex wrote:
Kalico wrote:

Here here. It's unfortunate, but I think they only have a legal
obligation to take it back if you have the reciept.


Receipt or other "proof of purchase".

alex


http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm

see question 7

Paul

Paul wrote:
Alex wrote:
Kalico wrote:

Here here. It's unfortunate, but I think they only have a legal
obligation to take it back if you have the reciept.


Receipt or other "proof of purchase".

alex


http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm

see question 7

Paul

But that only applies if he payed via cheque,credit card, ect.
If he payed with cash then he's up the creek.
--
Sir Benjamin Middlethwaite

The3rd Earl Of Derby wrote:
Paul wrote:

Alex wrote:

Kalico wrote:


Here here. It's unfortunate, but I think they only have a legal
obligation to take it back if you have the reciept.


Receipt or other "proof of purchase".

alex



http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm

see question 7

Paul


But that only applies if he payed via cheque,credit card, ect.
If he payed with cash then he's up the creek.
--
Sir Benjamin Middlethwaite



"He" paid by CC but with several other things at the same time,
therefore the CC bill doesn't show the price of the drill.

Dave

Dave wrote:
The3rd Earl Of Derby wrote:
Paul wrote:

Alex wrote:

Kalico wrote:


Here here. It's unfortunate, but I think they only have a legal
obligation to take it back if you have the reciept.


Receipt or other "proof of purchase".

alex



http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm

see question 7

Paul


But that only applies if he payed via cheque,credit card, ect.
If he payed with cash then he's up the creek.
--
Sir Benjamin Middlethwaite



"He" paid by CC but with several other things at the same time,
therefore the CC bill doesn't show the price of the drill.

Dave

There is a way round it and thats buy another drill with receipt a month
later take the old drill back and demand a full refund. :-)
--
Sir Benjamin Middlethwaite

AlexW wrote:
Dave wrote:

Earlier this year I bought a 14.4V PPro drill, the bearings are
starting to get loose and the chuck is a bit wobbly so I decided to
take it back under the 3 year warranty and get a replacement.
Unfortunately I couldn't find the receipt but assumed that this
wouldn't be a problem because it was obviously not very old and seemed
to have a date code on the base of the drill body.

Maybe try a few more branches of B&Q, IME someone will give in, and its
more immediate than letters...

Just go back to the same B&Q when there's somebody else on the till and
try again. They are normally extremely helpful IME over this sort of
thing; you probably just got somebody on a bad day.

David

"Dave" wrote in message
...
Earlier this year I bought a 14.4V PPro drill, the bearings are starting
to get loose and the chuck is a bit wobbly so I decided to take it back
under the 3 year warranty and get a replacement. Unfortunately I
couldn't find the receipt but assumed that this wouldn't be a problem
because it was obviously not very old and seemed to have a date code on
the base of the drill body.

I'd expected them to apologise for my inconvenience and deal with it in
a couple of minutes to get a satisfied customer and move to the next
management issue, instead we spent about an hour trying to find my
transaction in their system - to cut a long story short they refused to
take it back without the receipt. They turned a minor quality problem
into a thoroughly p*ssed off dissatisfied customer.

I'll write to their head office (anyone know the names of the senior
managers?) but what are my rights?

As the drill was used and they can't put it back on the shelf, they need to
know if it is within the 3 years to change it. I see nothing wrong with
that. It could be 4 years old.

"Lobster" wrote in message
...
AlexW wrote:
Dave wrote:

Earlier this year I bought a 14.4V PPro drill, the bearings are
starting to get loose and the chuck is a bit wobbly so I decided to
take it back under the 3 year warranty and get a replacement.
Unfortunately I couldn't find the receipt but assumed that this
wouldn't be a problem because it was obviously not very old and seemed
to have a date code on the base of the drill body.

Maybe try a few more branches of B&Q, IME someone will give in, and its
more immediate than letters...

Just go back to the same B&Q when there's somebody else on the till and
try again. They are normally extremely helpful IME over this sort of
thing; you probably just got somebody on a bad day.

My sister took back a PP hammer drill that failed (he misused it really)
without a receipt and they just changed it without any hassle. It was in
the original box and she cleaned it up.

Lobster wrote:
AlexW wrote:
Dave wrote:

Earlier this year I bought a 14.4V PPro drill, the bearings are
starting to get loose and the chuck is a bit wobbly so I decided to
take it back under the 3 year warranty and get a replacement.
Unfortunately I couldn't find the receipt but assumed that this
wouldn't be a problem because it was obviously not very old and
seemed to have a date code on the base of the drill body.

Maybe try a few more branches of B&Q, IME someone will give in, and
its more immediate than letters...

Just go back to the same B&Q when there's somebody else on the till
and try again. They are normally extremely helpful IME over this
sort of thing; you probably just got somebody on a bad day.

David

Don't they have a returns kiosk in B&Q? i wouldn't know as I've never been
to a B&Q.
I do know that 2 of my local sheds have these kiosk just inside entrance to
the sheds solely for the purpose of returns of faulty goods and the same
personell are manning it.

--
Sir Benjamin Middlethwaite

In article , John49
@mdx.ac.uk says...
On Fri, 14 Oct 2005 12:08:09 +0100, Paul wrote:

Same experience here. I have been know to take stuff back other people
have disposed of because it broken and that shouldn't matter either its
the product that guaranteed not the receipt.

More to the point, as I point out in one of my FAQs, one of the good
things is that under EU regulation, the statutory warranty is *two* years.
One of the ueful things to come out of Brussels.

Except there isn't a "statutory warranty period". A purchased item
should last as long as it can reasonably be expected to last - if it
fails within six months of purchase it is assumed to be faulty unless
the supplier can prove otherwise, after six months it's up to the buyer
to prove fault. There is a statutory limit to the time within which a
claim can be made (6 years in the UK) but that's all.

The3rd Earl Of Derby wrote:
Dave wrote:

The3rd Earl Of Derby wrote:

Paul wrote:


Alex wrote:


Kalico wrote:



Here here. It's unfortunate, but I think they only have a legal
obligation to take it back if you have the reciept.


Receipt or other "proof of purchase".

alex



http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm

see question 7

Paul


But that only applies if he payed via cheque,credit card, ect.
If he payed with cash then he's up the creek.
--
Sir Benjamin Middlethwaite



"He" paid by CC but with several other things at the same time,
therefore the CC bill doesn't show the price of the drill.

Dave


There is a way round it and thats buy another drill with receipt a month
later take the old drill back and demand a full refund. :-)
--
Sir Benjamin Middlethwaite


Great minds think alike (or fools seldom differ!)
I suggested that to the guy in B&Q last night, he didn't see the irony
and just said "but it wouldn't be the same drill" ... it would be sad if
it weren't so %^&* annoying.

Dave

This implies that you do have a statement which shows a purchase for a
greater value of goods than the cost of the drill. If this is the case
then take this and ask again for your replacement product. You may not
be able to prove that this was the transaction on which you purchased
the drill but equally they cannot prove that you didn't and you have
made reaonable efforts to provide them with the proof they have asked
for. The fact that you are not asking for a refund usually makes these
things easier. I agree with other comments here, you were unlucky with
the individual you were dealing with and on a different day you
probably would have got a replacement without any hassle.

Doctor Drivel wrote:
"Dave" wrote in message
...

Earlier this year I bought a 14.4V PPro drill, the bearings are starting
to get loose and the chuck is a bit wobbly so I decided to take it back
under the 3 year warranty and get a replacement. Unfortunately I
couldn't find the receipt but assumed that this wouldn't be a problem
because it was obviously not very old and seemed to have a date code on
the base of the drill body.

I'd expected them to apologise for my inconvenience and deal with it in
a couple of minutes to get a satisfied customer and move to the next
management issue, instead we spent about an hour trying to find my
transaction in their system - to cut a long story short they refused to
take it back without the receipt. They turned a minor quality problem
into a thoroughly p*ssed off dissatisfied customer.

I'll write to their head office (anyone know the names of the senior
managers?) but what are my rights?


As the drill was used and they can't put it back on the shelf, they need to
know if it is within the 3 years to change it. I see nothing wrong with
that. It could be 4 years old.



The guy said it had been on sale for more than 2 years - if it was more
than 2 years old it would have to be "sent back" rather than replaced.
When I pointed-out the "07/04" stamped on the bottom of the drill
housing he insisted that it wasn't a date code.

Dave

Dave wrote:
The3rd Earl Of Derby wrote:
Dave wrote:

The3rd Earl Of Derby wrote:

Paul wrote:


Alex wrote:


Kalico wrote:



Here here. It's unfortunate, but I think they only have a legal
obligation to take it back if you have the reciept.


Receipt or other "proof of purchase".

alex



http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm

see question 7

Paul


But that only applies if he payed via cheque,credit card, ect.
If he payed with cash then he's up the creek.
--
Sir Benjamin Middlethwaite



"He" paid by CC but with several other things at the same time,
therefore the CC bill doesn't show the price of the drill.

Dave


There is a way round it and thats buy another drill with receipt a
month later take the old drill back and demand a full refund. :-)
--
Sir Benjamin Middlethwaite


Great minds think alike (or fools seldom differ!)
I suggested that to the guy in B&Q last night, he didn't see the irony
and just said "but it wouldn't be the same drill" ... it would be sad
if it weren't so %^&* annoying.

Dave

I knew a bloke that would go to great lenght's if he did not get
satisfaction in returning faulty goods.

His latest was a 'power washer', he like you never retained the receipt so
he went and bought another 'power washer' from the same store took it home
dismantled it and changed the damaged drum(which had cracked at one of the
seams) put it back together with the old drum in the new 'power washer' and
took it back 2 months later demanding a full refund as he told the store
returns bloke that it was the second 'power washer' he'd bought from the
shed and it was giving him the same fault as the one he'd bought 11 months
ago.

--
Sir Benjamin Middlethwaite

On Fri, 14 Oct 2005 15:01:51 +0100, Rob Morley wrote:

Except there isn't a "statutory warranty period". A purchased item
should last as long as it can reasonably be expected to last - if it
fails within six months of purchase it is assumed to be faulty unless
the supplier can prove otherwise, after six months it's up to the buyer
to prove fault. There is a statutory limit to the time within which a
claim can be made (6 years in the UK) but that's all.

This draft has been ratified. Make of it what you will.

http://europa.eu.int/abc/doc/off/bul...04/p102148.htm

http://europa.eu.int/rapid/pressRele...guiLanguage=en

Means that you might have to take it to Brussels, but you have little risk
of that. A supplier dare not get such a case in the national press.

John Schmitt

--
Using Opera's revolutionary e-mail client: http://www.opera.com/mail/

The3rd Earl Of Derby wrote:
I'd expect any shop to tell me to **** off if I didn't have a receipt.

That's why I keep the receipt taped inside the original box in the
loft for anything high value/with a warranty/likely to go wrong (i.e
electromechanical)

Keep better records.

Cheers

Paul.

Yep! and after the warrenty period they can be disposed of.
--
Sir Benjamin Middlethwaite

Why only to the end of the warranty period? Better to keep them for as
long as the goods would be 'reasonably' expected to last. Don't be
fooled into thinking that after the warranty has expired you've got no
comeback...

Of course, a receipt is not essential for this sort of thing but, as is
clear from this discussion, it certainly helps with any battle.

Mathew

Christian McArdle wrote:
- to cut a long story short they refused to take it back without the
receipt. They turned a minor quality problem into a thoroughly
p*ssed off dissatisfied customer.

Try again when the pillock isn't on duty. They're normally very good at B&Q
returns. I've never been required to produce the receipt, provided I'm
willing to accept vouchers or replacement.

Christian.

Waiting until the busiest times at the weekend can also help - the last
thing the poor guy on returns wants to do is argue the particulars of
what's right and wrong. I've found in these circumstances they're more
concerned with keeping the queue length (not to mention their own
stress levels) down rather than arguing interpretations of the SOGA in
front of a crowd.

Mathew

"The3rd Earl Of Derby" wrote in message
o.uk...
John Rumm wrote:
Dave wrote:

It was bought with a pile of other stuff so unfortunately a statement
isn't going to show the appropriate amount.

Where else could you have bought a PPoo drill anyway?



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Off a mate, from a car boot sale, ect.
He has to have the receipt, no matter where or what he does for an
exchange
of drill.

Not according to UK law he doesn't.
All he needs is proof.