Dave wrote:

I'd expected them to apologise for my inconvenience and deal with it in
a couple of minutes to get a satisfied customer and move to the next
management issue, instead we spent about an hour trying to find my
transaction in their system - to cut a long story short they refused to
take it back without the receipt. They turned a minor quality problem
into a thoroughly p*ssed off dissatisfied customer.

I'd expect any shop to tell me to **** off if I didn't have a receipt.

That's why I keep the receipt taped inside the original box in the loft
for anything high value/with a warranty/likely to go wrong (i.e
electromechanical)

Keep better records.

Cheers

Paul.