On 14 Oct 2005 02:04:18 -0700, wrote:

[snip]

I'd expect any shop to tell me to **** off if I didn't have a receipt.

That's why I keep the receipt taped inside the original box in the loft
for anything high value/with a warranty/likely to go wrong (i.e
electromechanical)

Keep better records.

Cheers

Paul.

Here here. It's unfortunate, but I think they only have a legal
obligation to take it back if you have the reciept.

That said, I now use NuTool cheapo tools bought from Makro after an
experience that was the revers of yours. I took back a £50 SDS drill
after about 20 months of REALLY HARD abuse. It had a 2 year guarantee
but I expected them to say to send it back to the manufacturer. They
gave a full refund without question. I was then able to buy the
later, updated version of the same drill for £30. Lovely!

I accept they are not the best tools in the world but they are
certainly not the worst and they do the job. Service like that is one
way to build brand loyalty for those of us who may not need the most
expensive tools.

Rob


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