DIYbanter - View Single Post

Dave wrote:
wrote:
Dave wrote:

I'd expected them to apologise for my inconvenience and deal with it
in a couple of minutes to get a satisfied customer and move to the
next management issue, instead we spent about an hour trying to find
my transaction in their system - to cut a long story short they
refused to take it back without the receipt. They turned a minor
quality problem into a thoroughly p*ssed off dissatisfied customer.

I'd expect any shop to tell me to **** off if I didn't have a
receipt.

Then you're selling yourself short - they cannot insist on a reciept
if you can prove you bought it from them and when. In this case the
OP has a drill that is exclusively sold by B&Q and it has a date
stamp on it indicating it is within its warranty period.

Big deal he could of bought in a car boot sale.

That's why I keep the receipt taped inside the original box in the
loft for anything high value/with a warranty/likely to go wrong (i.e
electromechanical)

Keep better records.

Good advice, but not legally necessary in this case - I'd suggest the
OP go back to B&Q and be more insistant.

Dave

Without a receipt he's banging his head against the wall.

--
Sir Benjamin Middlethwaite