Home |
Search |
Today's Posts |
|
Woodworking (rec.woodworking) Discussion forum covering all aspects of working with wood. All levels of expertise are encouraged to particiapte. |
Reply |
|
LinkBack | Thread Tools | Display Modes |
#1
|
|||
|
|||
****ed off at Home Depot. (Rant)
I was minding my own business some weeks ago, when I saw this nifty
cheap belt-sander by Black & Decker. I knew it would never have the duty of my PC's, but it had one feature which attracted me to it. A very small front roller. with a flip-up door so that one can get into small tight corners. I felt I could use that feature sporadically so the 'duty' didn't concern me too much. I take the thing home and leave it in the box till the time came I could use that feature; the inside corner of a counter-top edge. ( Did I tell you guys I fabricate solid surface counter tops?) Well lemme tell ya...what a piece of crap. MUCH worse than what I expected. I KNEW it wasn't a 'pro' piece, but come-ON!! The thing shuddered, and sounded like the bearings were spinning, screaming and howling..... I went: "Uh-oh!" and stuck it back in the box. I took it back to HD with my complaint.....they didn't want to refund the 98 Can$ (About 70 US$), they wanted to send it for repairs...because I was 10 days 'overdue' of the 30-day allowable return period. I was even willing to replace it with a small belt-sander from another make and pay a little extra if I had to...but NOOOOOOOOOOOOOOOOOOOOO. A Big deal? Not really, I guess, but unless I get some satisfaction, and soon, the boycott is on and I will never set foot in that store again... and I can be one stubborn Dutchman when I want to be. They want to hang a business relationship on 98 dollars or a '10-day' technicality...then so be it. Rob www.topworks.ca |
#2
|
|||
|
|||
In article ,
Robatoy wrote: I was minding my own business some weeks ago, when I saw this nifty cheap belt-sander by Black & Decker. I knew it would never have the duty of my PC's, but it had one feature which attracted me to it. A very small front roller. with a flip-up door so that one can get into small tight corners. I felt I could use that feature sporadically so the 'duty' didn't concern me too much. I take the thing home and leave it in the box till the time came I could use that feature; the inside corner of a counter-top edge. ( Did I tell you guys I fabricate solid surface counter tops?) Well lemme tell ya...what a piece of crap. MUCH worse than what I expected. I KNEW it wasn't a 'pro' piece, but come-ON!! The thing shuddered, and sounded like the bearings were spinning, screaming and howling..... I went: "Uh-oh!" and stuck it back in the box. I took it back to HD with my complaint.....they didn't want to refund the 98 Can$ (About 70 US$), they wanted to send it for repairs...because I was 10 days 'overdue' of the 30-day allowable return period. I was even willing to replace it with a small belt-sander from another make and pay a little extra if I had to...but NOOOOOOOOOOOOOOOOOOOOO. A Big deal? Not really, I guess, but unless I get some satisfaction, and soon, the boycott is on and I will never set foot in that store again... and I can be one stubborn Dutchman when I want to be. They want to hang a business relationship on 98 dollars or a '10-day' technicality...then so be it. Rob www.topworks.ca THEN I find out that there is NO way to e-mail those fine HD people...and that their website for HD Canada says 90 NINETY days return no questions asked....oh boy...wait till tomorrow.... |
#3
|
|||
|
|||
Just get a new one from HD and use the reciept to return the old one.
Then, if you want, return the new one with no reciept and get a store credit. MikeOn Tue, 10 May 2005 21:03:06 -0400, Robatoy wrote: I was minding my own business some weeks ago, when I saw this nifty cheap belt-sander by Black & Decker. I knew it would never have the duty of my PC's, but it had one feature which attracted me to it. A very small front roller. with a flip-up door so that one can get into small tight corners. I felt I could use that feature sporadically so the 'duty' didn't concern me too much. I take the thing home and leave it in the box till the time came I could use that feature; the inside corner of a counter-top edge. ( Did I tell you guys I fabricate solid surface counter tops?) Well lemme tell ya...what a piece of crap. MUCH worse than what I expected. I KNEW it wasn't a 'pro' piece, but come-ON!! The thing shuddered, and sounded like the bearings were spinning, screaming and howling..... I went: "Uh-oh!" and stuck it back in the box. I took it back to HD with my complaint.....they didn't want to refund the 98 Can$ (About 70 US$), they wanted to send it for repairs...because I was 10 days 'overdue' of the 30-day allowable return period. I was even willing to replace it with a small belt-sander from another make and pay a little extra if I had to...but NOOOOOOOOOOOOOOOOOOOOO. A Big deal? Not really, I guess, but unless I get some satisfaction, and soon, the boycott is on and I will never set foot in that store again... and I can be one stubborn Dutchman when I want to be. They want to hang a business relationship on 98 dollars or a '10-day' technicality...then so be it. Rob www.topworks.ca |
#4
|
|||
|
|||
"Robatoy" wrote in message I take the thing home and leave it in the box till the time came I could use that feature; Error. What would it take to plug it in and pull the trigger? I took it back to HD with my complaint.....they didn't want to refund the 98 Can$ (About 70 US$), they wanted to send it for repairs...because I was 10 days 'overdue' of the 30-day allowable return period. I was even willing to replace it with a small belt-sander from another make and pay a little extra if I had to...but NOOOOOOOOOOOOOOOOOOOOO. If 10 days is OK, then 12 is too. If 12 days is OK, then 18 is too. If 18 days is OK, then 30 is too. Why not just make it 5 years and be done with it. The 18 year old at the return desk does not have much discretion in interpeting corporate policy. They want to hang a business relationship on 98 dollars or a '10-day' technicality...then so be it. Posted policy, not a technicality. I'm surprised at you. With all your experience, you know B&D is low end, you knew the HD policy was 30 days, you've been in business for a long time, now you want special treatment. I really think you have to take responsibility for some of this for not checking it beforehand. They did offer to send it for repairs. Sorry for the lack of sympathy, but I just happen to disagree on this. |
#5
|
|||
|
|||
Robatoy wrote:
I took it back to HD with my complaint.....they didn't want to refund the 98 Can$ (About 70 US$), they wanted to send it for repairs...because I was 10 days 'overdue' of the 30-day allowable return period. I was even willing to replace it with a small belt-sander from another make and pay a little extra if I had to...but NOOOOOOOOOOOOOOOOOOOOO. A Big deal? Not really, I guess, but unless I get some satisfaction, and soon, the boycott is on and I will never set foot in that store again... and I can be one stubborn Dutchman when I want to be. They want to hang a business relationship on 98 dollars or a '10-day' technicality...then so be it. Rob www.topworks.ca One of the reasons I buy new power tools down at Chase Pitkin - Lifetime warranty on all power tools - all brands. It's worth the trip to Rochester(or if we're cruising by...). Rob |
#6
|
|||
|
|||
Amen. Companies deal with all kinds of fraud yet everybody thinks they
should never be suspected. Heck, they offered to have it repaired. Plus, we can't see how "used" it was. Perhaps they thought, my God, this guy used the heck out of this machine, is finished with it, and now wants us to eat it. |
#7
|
|||
|
|||
In article ,
"Edwin Pawlowski" wrote: "Robatoy" wrote in message I take the thing home and leave it in the box till the time came I could use that feature; Error. What would it take to plug it in and pull the trigger? One would think that in this day and age they had done that for me at the end of the assembly line. Basic quality control is not a new idea. I have reason to believe that a new tool will work. No? I know B&D is not high-end, but it should at least do the job it is supposed to do, no? You can't tell me that outright garbage is okay for the other customers who have NOT had the exposure to quality gear? If 10 days is OK, then 12 is too. If 12 days is OK, then 18 is too. If 18 days is OK, then 30 is too. Why not just make it 5 years and be done with it. The 18 year old at the return desk does not have much discretion in interpeting corporate policy. I'm approaching this from their viewpoint. Those kind of rules are guide-lines. Those 'rules' are not like a road-sign for State Troopers to hide behind looking for their quota. " Excuse me sir, does that sign say SPEED LIMIT 56?" Turns out that is a moot point as their advertised policy states 90 days. http://tinyurl.com/co38p Still, a little flexibility makes for good relations. The lack of flexibility and discretion is what is wrong with those MegaMoFo giant big-box *******s. They simple don't give a rat's ass. It opened my eyes. And THAT is why I'm done with them. Sure they have been conveniently located for my needs, but that only accounts for so much. They want to hang a business relationship on 98 dollars or a '10-day' technicality...then so be it. Posted policy, not a technicality. I'm surprised at you. With all your experience, you know B&D is low end, you knew the HD policy was 30 days, you've been in business for a long time, now you want special treatment. You're damned right I want special treatment. It's just not smart to **** off customers who drop the kind of money on that store like my outfit does. If I go to the same restaurant for years, *I* expect the better pork chop from the cooler. I really think you have to take responsibility for some of this for not checking it beforehand. They did offer to send it for repairs. I have taken responsibility for not checking this closer. I did not expect them to be nit-pickers on policy like that. It was *I* who ventured into the UnderWorld of Black & Decker and became sorely disappointed in one quick hurry. MY mistake. But HD could have taken advantage of my dilemma and scored some major points in customer relations by taking care of me better... instead of "You bought it...OHHMYYY...missed it by ten days..OOPSIES you lose........ Sorry for the lack of sympathy, but I just happen to disagree on this. I wasn't looking for sympathy, I know where to find that in the dictionary. I find you're a level-headed guy in your other posts here. There are likely many who will disagree with this. *I*, on the other hand, expect to be treated a bit more like I treat MY customers.... maybe that's my mistake, but I will never compromise that. |
#8
|
|||
|
|||
In article .com,
"Never Enough Money" wrote: Amen. Companies deal with all kinds of fraud yet everybody thinks they should never be suspected. Heck, they offered to have it repaired. Plus, we can't see how "used" it was. Perhaps they thought, my God, this guy used the heck out of this machine, is finished with it, and now wants us to eat it. I do not fit that profile. Not even close. |
#9
|
|||
|
|||
Hey Robatoy:
Calm down. I am a contractor here in Texas, and with few alternatives, I have to shop at HD for a lot of my every day stuff. Liquid nails, paint, sealer, a few boards here and there, plumbing, etc. I used to scream like a mashed cat when I would go through what you have, but the reality of it all is something you have already hit on. They HONESTLY don't care. Shame on you for not checking out a POS like B&D the first chance you got, but I DO understand that you buy something like that and it does take a while for you to get it to the job and try it, and a few more days to get by the store to return it. They are a giant corporation. One size has to fit all. All rules must be obseved the same for all shapes, sizes, sexes, races, etc. for fear or litigation. Or worse, to have some asst. manager nitwit start "interpreting" the rules as he or she sees fit. You have to realize the nature of the beast you are dealing with. They are what they are. They are a giant corporation moving units through the system. They could be selling farm implements for all they care. You must have an entirely different type of HD up there in CA. Why in the world did you think they gave a crap in the first place? I have read many of your posts and don't believe that you still believe in the Easter bunny or Santa , so why the big orange box fairy? Don't shop there. I don't unless I am trapped into it. They are not worth getting my blood pressure on boil because they are too stupid in most cases to even know that they should care. As a CONTRACTOR (read: constant, repeat, daily business) I am on your side. As a realist, I think you are taking this much to personally. After 24 years in business I will not boycott a supplier that could save me time (= money) when they are so unconscious they simply don't even notice, and wouldn't care if they did. Robert |
#10
|
|||
|
|||
Home Depot and the other big boxes have by and large, become a joke.
I am returning to the local merchants for most of my non marine stuff. Just yesterday, needed a 2", foil faced, rigid insulation board. Started at H/D because they we closest, they no longer carry the product. Next was a brand new Lowes, they had 1" but not 2" board. Next was a lumber yard that has been around since 1884. They had what I needed and the price was in line. Nuf said. Lew |
#11
|
|||
|
|||
"Robatoy" wrote in message ... In article , I wasn't looking for sympathy, I know where to find that in the dictionary. I find you're a level-headed guy in your other posts here. There are likely many who will disagree with this. *I*, on the other hand, expect to be treated a bit more like I treat MY customers.... maybe that's my mistake, but I will never compromise that. Y'know, there are tens of thousands of other "special" people out there who deserve the best, or think they do. For every customer you have, they have ten thousand. They cater to the 9,999 who shop there for price and availability. I think it was your mistake on several levels, so eat the bucks. Like it's the first or last time you'll make a poor decision? There's the law and there's lawyers. In jail, they're all lawyers, ranting against the law. You don't belong in that company. |
#12
|
|||
|
|||
"Robatoy" wrote in message
big-box *******s. They simple don't give a rat's ass. It opened my eyes. And THAT is why I'm done with them. Sure they have been conveniently located for my needs, but that only accounts for so much. Over time you do notice one consistent, overriding philosophy: they are there solely for the convenience and financial gratification of the employees and management, PERIOD Basically, I wouldn't walk into a HD if the company did not have a commercial charge account and the money was coming out of my pocket. The *******s even tried to kill me with a forklift last week, then attempted to blame it on me ... damn good thing I am relatively nimble for my age. That particular store "manager" won't forget me for a long time. -- www.e-woodshop.net Last update: 5/06/05 |
#13
|
|||
|
|||
"Swingman" wrote:
Over time you do notice one consistent, overriding philosophy: they are there solely for the convenience and financial gratification of the employees and management, PERIOD Actually, like any publicly traded company, they are there solely for the financial gratification of the stockholders. And based on what their stock price has done over the past 20 years or so, I suspect stockholder gratification is pretty high. If they invest any effort to make customers, employees, and/or management happy, it's only because they believe doing so will ultimately improve shareholder value. Let's take an example at another end of the spectrum -- Lee Valley. You often hear people on this group raving about what a wonderful company it is and how well they treat their customers. Well, that may be true, but my statement above still holds -- they only treat their customers well because they believe doing so will ultimately improve shareholder value (it's not a publicly traded company, but the owner(s) still profit from it doing well). There is no doubt that I like doing business with Lee Valley more than I like doing business with Home Depot. But, it also doesn't escape my attention that Home Depot could probably buy Lee Valley out of Petty Cash. It would seem (sad as it may be to say this) that when push comes to shove, big, obnoxious, and relentlessly efficient is a better (or at least, more successful) way to make money. Personally, I drop a lot of money at Home Depot. I know what to expect from them, and what not to expect from them. And I know if I buy some low-end B&D power tool, I'll probably regret it, but that's not really HD's fault. I'm gonna keep buying hand planes from LV, but when I need a box of nails, a garden hose, and a roll of BX cable at 10:00 on a Sunday night, the big orange box is where I head. And, yes, I'm hoping Lowes gets some stores open in my area. Having somebody who can compete with HD on an even footing can only be good for me as a customer. |
#14
|
|||
|
|||
Swingman wrote:
"Robatoy" wrote in message big-box *******s. They simple don't give a rat's ass. It opened my eyes. And THAT is why I'm done with them. Sure they have been conveniently located for my needs, but that only accounts for so much. Over time you do notice one consistent, overriding philosophy: they are there solely for the convenience and financial gratification of the employees and management, PERIOD Basically, I wouldn't walk into a HD if the company did not have a commercial charge account and the money was coming out of my pocket. The *******s even tried to kill me with a forklift last week, then attempted to blame it on me ... damn good thing I am relatively nimble for my age. That particular store "manager" won't forget me for a long time. You were a bit faster then me: Early January, I was delivering some goods to a local Kmart and the bloody forklift *did* get me !! A crushed left ankle, Trip to the local hospital, 600 km flight to Perth and a week in Hospital to get it all fixed. Only hung up my stick a couple of weeks ago and am getting about not to badly now. Moral of the story "If you pick on a forklift be prepared to come of second best. John |
#15
|
|||
|
|||
"Roy Smith" wrote in message Over time you do notice one consistent, overriding philosophy: they are there solely for the convenience and financial gratification of the employees and management, PERIOD Actually, like any publicly traded company, they are there solely for the financial gratification of the stockholders. Nope ... the shareholders aren't the ones who store the lumber carts at the furthest end of the parking lot from the entrance. -- www.e-woodshop.net Last update: 5/06/05 |
#16
|
|||
|
|||
On Tue, 10 May 2005 21:03:06 -0400, Robatoy
wrote: I was minding my own business some weeks ago, when I saw this nifty cheap belt-sander by Black & Decker. Never buy "nifty" tools. Sorry, but no sympathy here. B&D make crap. You know this. They're a shop, not a rental place. Now in my book, '30 days and return for "I don't like this"' is pretty generous anyway. But there's no other way to know if the thing is any good, so I guess that's their cost downside against the upside of having a self-service warehouse instead of a shop with real staff. But the rules are pretty plain. _30_days_. A whole month. You don't need that long to work out if the thing is tolerably "fit for purpose", you can do that in an afternoon. So for a returns policy that's already pretty generous, you're just taking the **** here. |
#17
|
|||
|
|||
"Roy Smith" wrote in message ... (snip) Let's take an example at another end of the spectrum -- Lee Valley. You often hear people on this group raving about what a wonderful company it is and how well they treat their customers. Well, that may be true, but my statement above still holds -- they only treat their customers well because they believe doing so will ultimately improve shareholder value (it's not a publicly traded company, but the owner(s) still profit from it doing well). There is no doubt that I like doing business with Lee Valley more than I like doing business with Home Depot. But, it also doesn't escape my attention that Home Depot could probably buy Lee Valley out of Petty Cash. (snip) Hi Roy - If we won't sell to Berkshire-Hathaway, there's not much chance the Borg would do any better... Robert (nailshooter) pretty much hit it on the head...the Boxes just aren't flexible, or agile. Cheers - Rob |
#18
|
|||
|
|||
On Tue, 10 May 2005 23:51:28 -0400, the inscrutable Robatoy
spake: Still, a little flexibility makes for good relations. The lack of flexibility and discretion is what is wrong with those MegaMoFo giant big-box *******s. They simple don't give a rat's ass. It opened my eyes. And THAT is why I'm done with them. Sure they have been conveniently located for my needs, but that only accounts for so much. Then why continue to rant so hard? If you're done, you're done. Hold onto that vinegar and it'll eat a hole in your stomach. Repairs for that are a helluva lot higher than the cost of a B&D sandah, sir. You're damned right I want special treatment. It's just not smart to **** off customers who drop the kind of money on that store like my outfit does. If I go to the same restaurant for years, *I* expect the better pork chop from the cooler. Your outfit or you, personally? How do they know you? Does the manager know you personally, or do you just do a lot of business there and a couple of the checkers know you by sight? Do you do a lot of warranty returns, custom fabrications/orders? P.S: A man who "drops that kind of money" there usually doesn't buy from the B&D line. I really think you have to take responsibility for some of this for not checking it beforehand. They did offer to send it for repairs. I have taken responsibility for not checking this closer. I did not expect them to be nit-pickers on policy like that. It was *I* who ventured into the UnderWorld of Black & Decker and became sorely disappointed in one quick hurry. MY mistake. But HD could have taken advantage of my dilemma and scored some major points in customer relations by taking care of me better... instead of "You bought it...OHHMYYY...missed it by ten days..OOPSIES you lose........ Have you truly taken responsibility for it? (If so, why the whine?) Sorry for the lack of sympathy, but I just happen to disagree on this. I wasn't looking for sympathy, I know where to find that in the dictionary. I find you're a level-headed guy in your other posts here. There are likely many who will disagree with this. *I*, on the other hand, expect to be treated a bit more like I treat MY customers.... maybe that's my mistake, but I will never compromise that. You should thank them for teaching you an inexpensive lesson. Once purchased, every tool or item should be inspected immediately and/or used to verify its function/color/texture/usability. Please DAMHIKT. sigh OK, so they screwed up on the warranty period. Send a letter off and let it go. Your health is worth far more than a vendor's inattention. In July, I'll have 20 years of sobriety. I've found that I can get through the largest of calamaties unscathed, but it's the little things like this which cause me the most amount of frustration and are the hardest to deal with. Weird, ain't it? I've learned (for the most part) to accept it and move on, and I hope you can, too. Thanks for the reminder this morning; my daily lesson. ---------------------------------------------- CAUTION: Driver Legally B l o n d (e) http://www.diversify.com Web Database Development ================================================== ===== |
#19
|
|||
|
|||
Home Depot and the other "boxes" must be doing something valuable to
have grown so big so fast. It takes customers to do so. I personally love having a Lowes and Home Depot. They replaces the local overpriced mediocre service hardware and lumber store. I've returned numerous things to Home Depot and never ever had a problem. I simply cannot identify with your experience. |
#21
|
|||
|
|||
Rob, I feel your pain. I am a firm believer in customer service. Yes,
I can understand that a-rule's-a-rule, but what happened to you was really not good customer service. This is the sort of thing that leads to the "buy another one and use the receipt to return the defective one then return the second one for store credit" scam that we saw in an earlier post. My biggest frustration at HD is the lack of knowledge -- knowledge about product, knowledge about application, knowledge about customer service. In this case they didn't even give you correct information about the policy. Did you take it up with the store manager or head office? You might be more apt to get some 'discretionary judgement' at that level, even if it does take up some of your valuable time. And thanks for this lesson. I'll never make another purchase and let it sit around in a box. Steve |
#22
|
|||
|
|||
In article , Robatoy wrote:
I repeat that I had NO expectations from B&D beyond the 'less-than-medium-duty' market niche they cater to. That's still no excuse for a non-functioning device to be on their shelves, something they are ultimately accountable for. No excuse, certainly - but a possible (maybe even *probable*) explanation: that wasn't a new tool. Somebody *else* already used it and returned it, and the guys at the HD return desk just packed it up and put it back on the shelf. Wouldn't be the first time that's happened... -- Regards, Doug Miller (alphageek at milmac dot com) Nobody ever left footprints in the sands of time by sitting on his butt. And who wants to leave buttprints in the sands of time? |
#23
|
|||
|
|||
In article ,
Larry Jaques wrote: [snipperectomy] Then why continue to rant so hard? If you're done, you're done. Hold onto that vinegar and it'll eat a hole in your stomach. Repairs for that are a helluva lot higher than the cost of a B&D sandah, sir. I rant because I don't hold on to vinegar... I vent. Vinegar free here. *G* Your outfit or you, personally? How do they know you? Does the manager know you personally, or do you just do a lot of business there and a couple of the checkers know you by sight? Do you do a lot of warranty returns, custom fabrications/orders? It's very hard to become known 'personally' when staff turns over at the rate theirs does. This must be their 10th 'manager' since they opened 3 years ago. You see, I haven't had time to be 'hardened' by the onslaught of the BBB's (Big Box *******s) P.S: A man who "drops that kind of money" there usually doesn't buy from the B&D line. LOL... ONE piece of B&D..seriously... I bought that particular sander because it has a tiny front roller and I thought that for the occasional time I need to sand out a stubborn blemish from the inside corner of a solid surface countertop that it would do the job. (BTW, did I tell you I fabricate solid surface?). I bought the frickin' thing because of a feature, NOT because I thought B&D makes wonderful tools. I have tainted myself..smudge marks all over my reputation as a quality tool buyer... I'm sorry I touched it..but I had a need...the rest of it is all a blank...dunno WHAT happened....hell, I feel like the guy who drove the baby-sitter home and shouldn't have done what he did... Buy ONE piece of B&D! The guilt! =o] Will my Lamello, Feins, Festools, Milwaukees EVER let me touch them again?? [sipperectomies continue] You should thank them for teaching you an inexpensive lesson. Once purchased, every tool or item should be inspected immediately and/or used to verify its function/color/texture/usability. Please DAMHIKT. sigh OK, so they screwed up on the warranty period. Send a letter off and let it go. Your health is worth far more than a vendor's inattention. In July, I'll have 20 years of sobriety. I've found that I can get through the largest of calamaties unscathed, but it's the little things like this which cause me the most amount of frustration and are the hardest to deal with. Weird, ain't it? I've learned (for the most part) to accept it and move on, and I hope you can, too. So true. After I had to give up my nightly brandy(ies) with my dad because my doctor put me on Naprosin for my OA, total sobriety ensued. I'll get my satisfaction soon enough..and you're right...a cheap lesson for me, but not for them. And it's knowing that they couldn't care less...THAT is the part that irks me the most. Out with the bad air...in with the good. Thanks for the reminder this morning; my daily lesson. You're welcome, sir. I'm glad you got something positive out of it as well. |
#24
|
|||
|
|||
"Mr Fixit eh" writes:
My biggest frustration at HD is the lack of knowledge -- knowledge about product, knowledge about application, knowledge about customer service. Do you really expect someone at Home Depot to know something about the every one of the thousands of items they carry? I certainly don't expect that. Brian Elfert |
#25
|
|||
|
|||
I don't mind the despot. As others have mentioned they are great for nails
and cable and quickie supplies etc. I don't buy power tools from them. I had forgotten to include an air compressor on a recent order when purchasing tools for a bunch of construction I have to do around here. I headed down to the despot to pick one up figuring it's just an air compressor. Looked at what they had and picked one that was a bit bigger than I wanted but was the closest fit. They had the display model, bolted to a turntable type thing. They had one completely in the open, no box at all. They had one in an open box. I asked one of the clerks to confirm that the one in the open box had everything that came with it. (Getting that clerk took about 10 minutes) His reply: How should I know? He also made a comment (somewhat under his breath) that this is the way that large retail hardware/lumber outlets operate. I thanked him and left. One the flip side of the despot I recently ordered a bunch of kitchen cabinets from them. I had substantially done the design but the kitchen design consultant that I worked with there was as good as anyone I've ever worked with. Knew her software, knew her cabinetry, was a pleasure to work with. Same thing goes for the guy I ordered some doors from. And as one more flip side I recently needed a spade wrench. They have these behind locked bars. The plumbing guy was helping out an older lady trying to replumb her sink or something. It probably would have been quicker if he had just gone to her house and done the job. I'm standing there waiting for a point where I can politely break in... and waiting.. and waiting... Finally I just interrupted and said look.. I need a tool that's locked up.. can you just take 15 seconds and get it for me. Yeah.. he can do that. He walks over to the disply.. gives the bars a tug and slips his hand up underneath and grabs the wrench. Sneering at me while he's doing it... as if I'm too much on an idiot to figure out how to defeat their anti-theft display. Somehow I think that if that same clerk had caught me doing that I'd of been asked wtf I was doing. So, like most places it has it's good points and it's bad points, and the people involved have a lot to do with making them one way or another. ml |
#26
|
|||
|
|||
"Brian Elfert" wrote in message ... "Mr Fixit eh" writes: My biggest frustration at HD is the lack of knowledge -- knowledge about product, knowledge about application, knowledge about customer service. Do you really expect someone at Home Depot to know something about the every one of the thousands of items they carry? I certainly don't expect that. Brian Elfert But would it be too much to expect that the employee assigned to a particular department know something about the merchandise in that department? As someone said before, "It ain't rocket science". I think it's more of a "don't give a damn" attitude. Max D. |
#27
|
|||
|
|||
Lew,
That's nice. The problem, however, is that the knowledgeable 'local merchant' is becoming an extinct species. There are several reasons why . . . and I think you already know most of them. Regards, Ron Magen Backyard Boatshop "Lew Hodgett" wrote in message SNIP I am returning to the local merchants for most of my non marine stuff. SNIP . . . needed a 2", foil faced, rigid insulation board. Next was a lumber yard that has been around since 1884. They had what I needed and the price was in line. Nuf said. Lew |
#28
|
|||
|
|||
Robatoy wrote:
In article , Larry Jaques wrote: .... P.S: A man who "drops that kind of money" there usually doesn't buy from the B&D line. LOL... ... Actually, what appears as a significant amount of money from your perspective is probably totally insignificant when looking at their total volume...I ran into that opinion (and on occasion hold it myself when not thinking of the big picture) when working w/ vendors in previous life. Even significant expenditures can and do pale when compared to actual sales volume of large retailers/vendors. I recall once many years ago going into a car dealership w/ which I had dealt for some time at a model year end thinking it would be reasonable to expect them to want to move old models. When I asked a member of the family who owned the dealership something on the order of "Have anything you need to get rid of quickly?" his answer was "Yeah, all of 'em!". Great lesson!!! |
#29
|
|||
|
|||
On Wed, 11 May 2005 10:09:26 -0400, the inscrutable Robatoy
spake: In article , Larry Jaques wrote: [snipperectomy] Then why continue to rant so hard? If you're done, you're done. Hold onto that vinegar and it'll eat a hole in your stomach. Repairs for that are a helluva lot higher than the cost of a B&D sandah, sir. I rant because I don't hold on to vinegar... I vent. Vinegar free here. *G* Meanwhile, 437 lines of rant later..."Oh, no, I don't hold on to things." Uh, huh. giggle It's very hard to become known 'personally' when staff turns over at the rate theirs does. This must be their 10th 'manager' since they opened 3 years ago. You see, I haven't had time to be 'hardened' by the onslaught of the BBB's (Big Box *******s) You're still learning. This is a good thing. I aspire to learn something new every day. (Every once in awhile it works.) P.S: A man who "drops that kind of money" there usually doesn't buy from the B&D line. LOL... ONE piece of B&D..seriously... I bought that particular sander because it has a tiny front roller and I thought that for the occasional time I need to sand out a stubborn blemish from the inside corner of a solid surface countertop that it would do the job. (BTW, did I tell you I fabricate solid surface?). I bought the frickin' thing because of a feature, NOT because I thought B&D makes wonderful tools. Hey, I still have (and occasionally use) my 30+ y/o B&D tools. They did the job they were purchased for and [insert Energizer theme here.] With the exception of Crapsman, a tool's a tool. It's how you use it that counts. (Verify that with your wife and mistresses.) BTW, send pictures of the problems you have with solid counters. I need something for which I can invent a solution. I have tainted myself..smudge marks all over my reputation as a quality tool buyer... I'm sorry I touched it..but I had a need...the rest of it is all a blank...dunno WHAT happened....hell, I feel like the guy who drove the baby-sitter home and shouldn't have done what he did... Buy ONE piece of B&D! The guilt! =o] Will my Lamello, Feins, Festools, Milwaukees EVER let me touch them again?? Oh, man. I'll bet you regret that choice. I've gone with the baby sitter option instead of a silly tool. domg OK, with that out of the way, did you ever wonder why the bottom-of-the-line tool was the only one who had that particular feature? Hmm, did the marketeers see you coming, or what? [sipperectomies continue] In July, I'll have 20 years of sobriety. I've found that I can get through the largest of calamaties unscathed, but it's the little things like this which cause me the most amount of frustration and are the hardest to deal with. Weird, ain't it? I've learned (for the most part) to accept it and move on, and I hope you can, too. So true. After I had to give up my nightly brandy(ies) with my dad because my doctor put me on Naprosin for my OA, total sobriety ensued. I used Naprosyn after sliding off a sandal onto a rock once. I had been unable to walk due to the pain, but 20 minutes after the first Naprosyn, I was up and moving again. Excellent stuff for bone pain. 800mg of Motrin 4x/day hadn't TOUCHED it. Good going on the sobriety. I have a Blue Bunny low-carb yogurt for my bedtime snack, taken with a capsule of acidophilus. Yum! I'll get my satisfaction soon enough..and you're right...a cheap lesson for me, but not for them. And it's knowing that they couldn't care less...THAT is the part that irks me the most. That's the way 95% of businesses now do their business. In return, I patronize them only when they're the cheapest or only game in town. Out with the bad air...in with the good. Oh, very good! Holding one's breath until one turns blue does absolutely no good with these types. Thanks for the reminder this morning; my daily lesson. You're welcome, sir. I'm glad you got something positive out of it as well. Ciao! ================================================== ========== Help Save the Endangered Plumb Bobs From Becoming Extinct! http://www.diversify.com/stees.html Hilarious T-shirts online ================================================== ========== |
#30
|
|||
|
|||
In article ,
Robatoy wrote: A Big deal? Not really, I guess, but unless I get some satisfaction, and soon, the boycott is on and I will never set foot in that store again... and I can be one stubborn Dutchman when I want to be. They want to hang a business relationship on 98 dollars or a '10-day' technicality...then so be it. I called and was put through to the 'day-duty-part-time-associate-assistant-manager'. I pointed out to him that their website clearly stated a 90-day return. He checked and agreed. He asked, rather sheepishly, if I would be willing to accept an in-store credit. I agreed. What the hell, Larry Jaques is right, not worth getting all tied up in a knot about it. Two wrongs don't make a right... but three lefts do. 0¿0 |
#31
|
|||
|
|||
|
#32
|
|||
|
|||
"Robatoy" wrote in message ... I was minding my own business some weeks ago, when I saw this nifty cheap belt-sander by Black & Decker. I knew it would never have the duty of my PC's, but it had one feature which attracted me to it. A very small front roller. with a flip-up door so that one can get into small tight corners. I felt I could use that feature sporadically so the 'duty' didn't concern me too much. I take the thing home and leave it in the box till the time came I could use that feature; the inside corner of a counter-top edge. ( Did I tell you guys I fabricate solid surface counter tops?) Well lemme tell ya...what a piece of crap. MUCH worse than what I expected. I KNEW it wasn't a 'pro' piece, but come-ON!! The thing shuddered, and sounded like the bearings were spinning, screaming and howling..... I went: "Uh-oh!" and stuck it back in the box. I took it back to HD with my complaint.....they didn't want to refund the 98 Can$ (About 70 US$), they wanted to send it for repairs...because I was 10 days 'overdue' of the 30-day allowable return period. I was even willing to replace it with a small belt-sander from another make and pay a little extra if I had to...but NOOOOOOOOOOOOOOOOOOOOO. A Big deal? Not really, I guess, but unless I get some satisfaction, and soon, the boycott is on and I will never set foot in that store again... and I can be one stubborn Dutchman when I want to be. They want to hang a business relationship on 98 dollars or a '10-day' technicality...then so be it. Rob www.topworks.ca Too bad you didn't shop at Rona. Bambam reported that you can purchase expensive purchase tools there, thow away the carton they come in, use the tool for a day or two, and still get a full refund. (see "A Borg story with a happy ending") Of course "it helps .. to.. know the guys in Tools". g |
#33
|
|||
|
|||
Yes, I have experienced buying someone else's returns. I expect brand new
sealed in the box when I buy at full price. If I have a return, it goes back pristine, with everything the way I found it. If I return a defective item, I write with a felt marker the words "defective" right on the side of the item, so that they cannot sell it to someone else, or back to me. "Doug Miller" wrote in message ... In article , Robatoy wrote: I repeat that I had NO expectations from B&D beyond the 'less-than-medium-duty' market niche they cater to. That's still no excuse for a non-functioning device to be on their shelves, something they are ultimately accountable for. No excuse, certainly - but a possible (maybe even *probable*) explanation: that wasn't a new tool. Somebody *else* already used it and returned it, and the guys at the HD return desk just packed it up and put it back on the shelf. Wouldn't be the first time that's happened... -- Regards, Doug Miller (alphageek at milmac dot com) Nobody ever left footprints in the sands of time by sitting on his butt. And who wants to leave buttprints in the sands of time? |
#34
|
|||
|
|||
"Robatoy" wrote in message news:design-
What the hell, Larry Jaques is right, not worth getting all tied up in a knot about it. Especially now that you've got your credit/refund eh? |
#35
|
|||
|
|||
"Robatoy" wrote in message news:design- One would think that in this day and age they had done that for me at the end of the assembly line. Basic quality control is not a new idea. I have reason to believe that a new tool will work. No? I know B&D is not high-end, but it should at least do the job it is supposed to do, no? You can't tell me that outright garbage is okay for the other customers who have NOT had the exposure to quality gear? No, garbage is not OK. It may have been just fine at the factory and been damaged in transit or droipped in the store. I don't know and neither does anyone else. Could have been rough seas on the way from China. I'm approaching this from their viewpoint. Those kind of rules are guide-lines. Those 'rules' are not like a road-sign for State Troopers to hide behind looking for their quota. " Excuse me sir, does that sign say SPEED LIMIT 56?" Turns out that is a moot point as their advertised policy states 90 days. http://tinyurl.com/co38p Since the policy is 90 days, they should accommodate you. A store as large as HD just can't have people at the bottom end interpreting policy. It could make one hell of a mess. I think tose rules are pretty much roles, not just guidlines. *I*, on the other hand, expect to be treated a bit more like I treat MY customers.... maybe that's my mistake, but I will never compromise that. That is why I'd probably hire you as my contractor. When your company reaches $100 million in sales, you'll have to rely more on the written policy and interpretation of that policy by your underlings. I hope you can still maintain the level of service. I'm glad you did get a resolution though. |
#36
|
|||
|
|||
you bought a piece of crap, didn't use it for 3 months and now you expect Hd
to take it back. I think you need a dose of reality buddy. rules are rules for a reason. why should they bend them for you |
#37
|
|||
|
|||
In article ,
"Upscale" wrote: "Robatoy" wrote in message news:design- What the hell, Larry Jaques is right, not worth getting all tied up in a knot about it. Especially now that you've got your credit/refund eh? No.. especially now I got what was right. They sold me a piece of ****. I wanted compensation. Period. The money? I use tubes of adhesive that cost more than that sander. Rolls of tape that I use cost more than that sander. |
#38
|
|||
|
|||
In article ,
"Jim & Sharon" wrote: you bought a piece of crap, didn't use it for 3 months and now you expect Hd to take it back. I think you need a dose of reality buddy. rules are rules for a reason. why should they bend them for you You're right. Never bend the rules. Hence: PLONK. |
#39
|
|||
|
|||
Roy Smith wrote:
Personally, I drop a lot of money at Home Depot. I know what to expect from them, and what not to expect from them. And I know if I buy some low-end B&D power tool, I'll probably regret it, but that's not really HD's fault. I'm gonna keep buying hand planes from LV, but when I need a box of nails, a garden hose, and a roll of BX cable at 10:00 on a Sunday night, the big orange box is where I head. And, yes, I'm hoping Lowes gets some stores open in my area. Having somebody who can compete with HD on an even footing can only be good for me as a customer. We had a Lowes open a couple years ago and they are pretty much the same as HD. In either place I find myself giving lessons in whatever I'm looking for, if it is more technical than a bag of dirt. |
#40
|
|||
|
|||
"Never Enough Money" wrote in message Home Depot and the other "boxes" must be doing something valuable to have grown so big so fast. It takes customers to do so. Yep ... and that "something" is selling "convenience" to the ever increasing number of clueless. I've returned numerous things to Home Depot and never ever had a problem. I simply cannot identify with your experience. The fact that you had to speaks volumes. But I am real glad for you nonetheless. Around here, HD in particular, is the embodiment of everything that is mediocre in today's building trades ... from the employees who run the other way when they see a customer heading toward them, to the nailgun-it-up-and-slap-some caulk-on-it types who pass themselves off as craftsman. -- www.e-woodshop.net Last update: 5/06/05 |
Reply |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
Are Home Depot & B&Q linked? | UK diy | |||
Our First Lowes - What A Difference Over Home Depot!!! | Woodworking | |||
home depot unfinished hardwood floor inferior? | Home Repair | |||
home depot unfinished hardwood floor inferior? | Home Ownership | |||
Kudos for Home Depot | Home Repair |