"Robatoy" wrote in message

I take the thing home and leave it in the box till the time came I could
use that feature;

Error. What would it take to plug it in and pull the trigger?




I took it back to HD with my complaint.....they didn't want to refund
the 98 Can$ (About 70 US$), they wanted to send it for repairs...because
I was 10 days 'overdue' of the 30-day allowable return period. I was
even willing to replace it with a small belt-sander from another make
and pay a little extra if I had to...but NOOOOOOOOOOOOOOOOOOOOO.

If 10 days is OK, then 12 is too. If 12 days is OK, then 18 is too. If 18
days is OK, then 30 is too. Why not just make it 5 years and be done with
it. The 18 year old at the return desk does not have much discretion in
interpeting corporate policy.


They want to hang a business relationship on 98 dollars or a '10-day'
technicality...then so be it.

Posted policy, not a technicality.
I'm surprised at you. With all your experience, you know B&D is low end,
you knew the HD policy was 30 days, you've been in business for a long time,
now you want special treatment. I really think you have to take
responsibility for some of this for not checking it beforehand. They did
offer to send it for repairs.

Sorry for the lack of sympathy, but I just happen to disagree on this.