Do a click and collect for some wood. Paid online too.

Bring a paper copy of the email, it says.

Man in the timber yard directs me to the office.

Office write out a docket for the man in the timber yard.

He writes out a docket for the office saying what he's supplied.

Take that back to the office who write out a receipt allowing me to remove
the said timber from the yard.

I did think of explaining what click and collect means.

--
*Eagles may soar, but weasels don't get sucked into jet engines *

Dave Plowman London SW
To e-mail, change noise into sound.

Dave Plowman (News) wrote:

Do a click and collect for some wood. Paid online too.

Bring a paper copy of the email, it says.

Man in the timber yard directs me to the office.

Office write out a docket for the man in the timber yard.

He writes out a docket for the office saying what he's supplied.

Take that back to the office who write out a receipt allowing me to remove
the said timber from the yard.

I did think of explaining what click and collect means.

Normally just arrive in yard, see bloke, he writes out a docket, you
load stuff, take docket into office and pay, leave.

On Fri, 18 Dec 2020 16:46:04 +0000, Chris Hogg wrote:

On Fri, 18 Dec 2020 16:18:42 +0000 (GMT), "Dave Plowman (News)"
wrote:

Do a click and collect for some wood. Paid online too.

Bring a paper copy of the email, it says.

Man in the timber yard directs me to the office.

Office write out a docket for the man in the timber yard.

He writes out a docket for the office saying what he's supplied.

Take that back to the office who write out a receipt allowing me to remove
the said timber from the yard.

I did think of explaining what click and collect means.

I thought they'd gone broke and closed down. They have down here, but
not everywhere it seems.

That's Dorothy Perkins



--
Regards, Paul Herber
https://www.paulherber.co.uk/

On 18/12/2020 16:18, Dave Plowman (News) wrote:
I did think of explaining what click and collect means.


Sounds like our B&Q.

You turn up to collect and note that the click and collect section has
nothing in it, then effectively go and buy what you wanted in the normal
fashion.

In article ,
R D S wrote:
On 18/12/2020 16:18, Dave Plowman (News) wrote:
I did think of explaining what click and collect means.


Sounds like our B&Q.

You turn up to collect and note that the click and collect section has
nothing in it, then effectively go and buy what you wanted in the normal
fashion.

On the other hand, yesterday I ordered soemthing from ToolStation, (C&C)
drove there, gave my 4 digit recept number and was handed my item straight
away. TS are part of the Travis Perkins group.

--
from KT24 in Surrey, England
"I'd rather die of exhaustion than die of boredom" Thomas Carlyle

charles wrote in
:

On the other hand, yesterday I ordered soemthing from ToolStation,
(C&C) drove there, gave my 4 digit recept number and was handed my
item straight away. TS are part of the Travis Perkins group.

I have bought quite a lot from them C&C this year and my branch have been
very good, very cheery & helpful. The separate C&C lane gets priority
service over any other queues so better than the Screwfix experience where
you can still get stuck behind bumbling last minute choosers.

Just a shame that they are TP owned, not my favourite outfit.

Peter Burke wrote:

I have bought quite a lot from them C&C this year and my branch have been
very good, very cheery & helpful. The separate C&C lane gets priority
service over any other queues

My local toolsatan wasn't letting you in the building, you queued
outside and they bought your stuff to a table under a gazeebo. Went to
one in a different town this week and they allowed people inside, three
assistants at the counter but as soon as one of them noticed I shuffled
over to the C&C sign, they got my item before returning to serve the
normal queue.

In article , Peter Burke wrote:
charles wrote in
:

On the other hand, yesterday I ordered soemthing from ToolStation,
(C&C) drove there, gave my 4 digit recept number and was handed my item
straight away. TS are part of the Travis Perkins group.

I have bought quite a lot from them C&C this year and my branch have been
very good, very cheery & helpful. The separate C&C lane gets priority
service over any other queues so better than the Screwfix experience
where you can still get stuck behind bumbling last minute choosers.

my 2 local Screwfix shops are both C&C only.

--
from KT24 in Surrey, England
"I'd rather die of exhaustion than die of boredom" Thomas Carlyle

On 18/12/2020 16:18, Dave Plowman (News) wrote:
Do a click and collect for some wood. Paid online too.

Bring a paper copy of the email, it says.

Man in the timber yard directs me to the office.

Office write out a docket for the man in the timber yard.

He writes out a docket for the office saying what he's supplied.

Take that back to the office who write out a receipt allowing me to remove
the said timber from the yard.

I did think of explaining what click and collect means.

Were you able to tell if any of their IT stuff was working at the time?
Was anyone using keyboards or copying stuff from their screen?

--

Jeff

Yes well, click and collect has to have a traceability, but a simple
electronic connection between the two places would have made it a one stop
job.
Brian

--

This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...

Blind user, so no pictures please
Note this Signature is meaningless.!
"Dave Plowman (News)" wrote in message
...
Do a click and collect for some wood. Paid online too.

Bring a paper copy of the email, it says.

Man in the timber yard directs me to the office.

Office write out a docket for the man in the timber yard.

He writes out a docket for the office saying what he's supplied.

Take that back to the office who write out a receipt allowing me to remove
the said timber from the yard.

I did think of explaining what click and collect means.

--
*Eagles may soar, but weasels don't get sucked into jet engines *

Dave Plowman London SW
To e-mail, change noise into sound.

On Fri, 18 Dec 2020 16:18:42 +0000, Dave Plowman (News) wrote:

Do a click and collect for some wood. Paid online too.

Bring a paper copy of the email, it says.

Man in the timber yard directs me to the office.

Office write out a docket for the man in the timber yard.

He writes out a docket for the office saying what he's supplied.

Take that back to the office who write out a receipt allowing me to
remove the said timber from the yard.

I did think of explaining what click and collect means.

THere used to be a place in Rochester like that. It was complicated even
getting to order something. Then, having jumped through all the hoops,
found out they were out of stock.



--
My posts are my copyright and if @diy_forums or Home Owners' Hub
wish to copy them they can pay me £1 a message.
Use the BIG mirror service in the UK: http://www.mirrorservice.org
*lightning surge protection* - a w_tom conductor

In article ,
Jeff Layman wrote:
On 18/12/2020 16:18, Dave Plowman (News) wrote:
Do a click and collect for some wood. Paid online too.

Bring a paper copy of the email, it says.

Man in the timber yard directs me to the office.

Office write out a docket for the man in the timber yard.

He writes out a docket for the office saying what he's supplied.

Take that back to the office who write out a receipt allowing me to remove
the said timber from the yard.

I did think of explaining what click and collect means.

Were you able to tell if any of their IT stuff was working at the time?
Was anyone using keyboards or copying stuff from their screen?

Vast amount of clicking on a keyboard going on. Apart from the dockets -
written by hand.

I got the impression their website had zero communication to their office
system.

The odd thing is ToolStation owned by the same company seems quite
efficient for click and collect - although I generally use Screwfix due to
a more convenient branch. With them, all I have to do is show them the SMS
on my mobile for the order number.

--
*Why isn't 11 pronounced onety one? *

Dave Plowman London SW
To e-mail, change noise into sound.

In article ,
michael adams wrote:

"The Natural Philosopher" wrote in message
...

I told my employees, no company cars, no pension, no private
healthcare. We pay you to work, what you do with your money is not
our business.


What possible use are company cars, pensions, or private healthcare to
Romanians picking cabbages in fields in Cambridgeshire ?

Anyway how well did that plan work out ?

I have less income now than the minimum wage by a huge margin. So I
use my time to save money. I cook, do DIY, sew, mend, repair and in
general live the way my postwar parents taught me, and their
Depression era parents taught them. On a shoestring."

It's odd that one who rather obviously worked to a totally f**ked business
model apparently wants everyone else to follow it.











--
*If you lived in your car, you'd be home by now *

Dave Plowman London SW
To e-mail, change noise into sound.

On 18/12/2020 16:25, Jethro_uk wrote:
On Fri, 18 Dec 2020 16:18:42 +0000, Dave Plowman (News) wrote:


Take that back to the office who write out a receipt allowing me to
remove the said timber from the yard.

I did think of explaining what click and collect means.

Perhaps their system was inherited from Foyles ?


Sounds like it!

--
Adrian C

On 18/12/2020 20:33, charles wrote:
In article , Peter Burke wrote:
charles wrote in
:

On the other hand, yesterday I ordered soemthing from ToolStation,
(C&C) drove there, gave my 4 digit recept number and was handed my item
straight away. TS are part of the Travis Perkins group.

I have bought quite a lot from them C&C this year and my branch have been
very good, very cheery & helpful. The separate C&C lane gets priority
service over any other queues so better than the Screwfix experience
where you can still get stuck behind bumbling last minute choosers.

my 2 local Screwfix shops are both C&C only.


One nearish me (35 mile) is allowing you in without C&C.

--
Adam

"Dave Plowman (News)" wrote:
The odd thing is ToolStation owned by the same company seems quite
efficient for click and collect - although I generally use Screwfix due to
a more convenient branch. With them, all I have to do is show them the SMS
on my mobile for the order number.

TS used to be independent, and it showed. When Nook e-readers were
reduced to £29 each, someone in TS's IT department must have snagged a bulk
order because suddenly the branch staff were using them as handheld
reminders of the orders they were picking.

The Nooks ran Android under the hood and presumably someone in IT wrote a
custom Android app that hooked into the till system. That was a hack worthy
of a startup and probably saved them a good bunch of cash (versus going to
some industrial PC vendor and paying £500 a unit).

I don't know how much TS has been integrated into the Travis Perkins empire,
but I think they have their own distribution centres so presumably not that
much.

Theo

On 19/12/2020 18:21, ARW wrote:


One nearish me (35 mile) is allowing you in without C&C.


I believe the SF near me allows the same but most people seem to be C&C.
In my experience for in stock items once the on-line order is placed the
response to come and collect it is around 10 to 15 minutes - and the
goods are ready (have been picked) when collecting so minimal time in
store at the counter.

--
mailto : news {at} admac {dot} myzen {dot} co {dot} uk

On 18/12/2020 17:02, R D S wrote:
On 18/12/2020 16:18, Dave Plowman (News) wrote:
I did think of explaining what click and collect means.


Sounds like our B&Q.

You turn up to collect and note that the click and collect section has
nothing in it, then effectively go and buy what you wanted in the normal
fashion.


But B&Q seem to be still operating point of sales software run on a z80
which is not capable of supporting in-store actuate stock level
reporting, self service tills (which have been ripped out locally) or a
efficient C&C system

I used them just after the last lockdown for a bag of joint filler and
there seemed to be a lot of staff wandering around aimlessly -
presumably to try and enforce distancing rules in a massive warehouse
with perhaps 50 customers. If they were serious about maintaining a
safer store they would have put more than two people on the tills so
people didn't have to queue for them for 10+ minutes.

--
mailto : news {at} admac {dot} myzen {dot} co {dot} uk

In article , Theo
wrote:
"Dave Plowman (News)" wrote:
The odd thing is ToolStation owned by the same company seems quite
efficient for click and collect - although I generally use Screwfix due
to a more convenient branch. With them, all I have to do is show them
the SMS on my mobile for the order number.

TS used to be independent, and it showed. When Nook e-readers were
reduced to £29 each, someone in TS's IT department must have snagged a
bulk order because suddenly the branch staff were using them as handheld
reminders of the orders they were picking.

The Nooks ran Android under the hood and presumably someone in IT wrote a
custom Android app that hooked into the till system. That was a hack
worthy of a startup and probably saved them a good bunch of cash (versus
going to some industrial PC vendor and paying £500 a unit).

I don't know how much TS has been integrated into the Travis Perkins
empire, but I think they have their own distribution centres so
presumably not that much.


The two local ones have their shops on TP sites

--
from KT24 in Surrey, England
"I'd rather die of exhaustion than die of boredom" Thomas Carlyle

In article ,
alan_m wrote:
On 19/12/2020 18:21, ARW wrote:


One nearish me (35 mile) is allowing you in without C&C.


I believe the SF near me allows the same but most people seem to be C&C.
In my experience for in stock items once the on-line order is placed the
response to come and collect it is around 10 to 15 minutes - and the
goods are ready (have been picked) when collecting so minimal time in
store at the counter.

My local SF doesn't generally have the things picked and waiting for you
with C&C. They do it when you arrive. Unlike TLC, who do.

--
*Who is this General Failure chap anyway - and why is he reading my HD? *

Dave Plowman London SW
To e-mail, change noise into sound.

In article ,
charles wrote:
In article , Theo
wrote:
"Dave Plowman (News)" wrote:
The odd thing is ToolStation owned by the same company seems quite
efficient for click and collect - although I generally use Screwfix due
to a more convenient branch. With them, all I have to do is show them
the SMS on my mobile for the order number.

TS used to be independent, and it showed. When Nook e-readers were
reduced to £29 each, someone in TS's IT department must have snagged a
bulk order because suddenly the branch staff were using them as handheld
reminders of the orders they were picking.

The Nooks ran Android under the hood and presumably someone in IT wrote a
custom Android app that hooked into the till system. That was a hack
worthy of a startup and probably saved them a good bunch of cash (versus
going to some industrial PC vendor and paying £500 a unit).

I don't know how much TS has been integrated into the Travis Perkins
empire, but I think they have their own distribution centres so
presumably not that much.


The two local ones have their shops on TP sites

They're in Wickes round here. Very odd to see the same products at
different prices on Wickes shelves and from TS.

--
*Upon the advice of my attorney, my shirt bears no message at this time

Dave Plowman London SW
To e-mail, change noise into sound.

On 2020-12-18, R D S wrote:
On 18/12/2020 16:18, Dave Plowman (News) wrote:
I did think of explaining what click and collect means.


Sounds like our B&Q.

You turn up to collect and note that the click and collect section has
nothing in it, then effectively go and buy what you wanted in the normal
fashion.

My experience was different. Turned up. Nothing waiting, but very
pleasant woman walked off and brought item to me and off I went.
So it was: click - slight wait - collect. But was all ok.