In article ,
Jeff Layman wrote:
On 18/12/2020 16:18, Dave Plowman (News) wrote:
Do a click and collect for some wood. Paid online too.

Bring a paper copy of the email, it says.

Man in the timber yard directs me to the office.

Office write out a docket for the man in the timber yard.

He writes out a docket for the office saying what he's supplied.

Take that back to the office who write out a receipt allowing me to remove
the said timber from the yard.

I did think of explaining what click and collect means.

Were you able to tell if any of their IT stuff was working at the time?
Was anyone using keyboards or copying stuff from their screen?

Vast amount of clicking on a keyboard going on. Apart from the dockets -
written by hand.

I got the impression their website had zero communication to their office
system.

The odd thing is ToolStation owned by the same company seems quite
efficient for click and collect - although I generally use Screwfix due to
a more convenient branch. With them, all I have to do is show them the SMS
on my mobile for the order number.

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*Why isn't 11 pronounced onety one? *

Dave Plowman London SW
To e-mail, change noise into sound.