Dave Plowman (News) wrote:

Do a click and collect for some wood. Paid online too.

Bring a paper copy of the email, it says.

Man in the timber yard directs me to the office.

Office write out a docket for the man in the timber yard.

He writes out a docket for the office saying what he's supplied.

Take that back to the office who write out a receipt allowing me to remove
the said timber from the yard.

I did think of explaining what click and collect means.

Normally just arrive in yard, see bloke, he writes out a docket, you
load stuff, take docket into office and pay, leave.