I am VERY displeased with the service I am getting from Sears on my
central AC unit. I came home today to find that my unit was no longer
working at all. In searching for the problem I discovered that the
fuse on the circuit board was blown. I replaced the fuse and it blew
again. I tried shutting it all down and replaced the fuse and then
tried to just start the fan, blew the fuse. Seeing it looked like I was
not going to be able to fix it, I called Sears Repair. I was told by
Sears it would be 24 hours before someone called me back and then up to
3 days for repairs. Seeing that I live in FL and I had out of town
guests I could not accept this type of answer or service.

After a bunch of calls to various Sears service groups I was finally
given the local number of the company that services for Sears. When I
called them they told me the earliest they could come out is Monday.
That is 3 days with no AIR plus I would have to take off of work to be
home for them.

This type of service thru Sears is absurd that they would make a
customer go this long without air. I could only imagine those in the
North that loose Heat during the winter being told it would take up to
3 days for repairs.

This is the worst service I have ever received form any company. Sears
being a supposed name I can trust has just given me the shaft! How can
you people treat others like this? Shame on you and your company! I
used to buy exclusively from Sears for certain things becuase of the
name and warranty, well not any more.

wrote in message
oups.com...
I am VERY displeased with the service I am getting from Sears on my
central AC unit. I came home today to find that my unit was no longer
working at all. In searching for the problem I discovered that the
fuse on the circuit board was blown. I replaced the fuse and it blew
again. I tried shutting it all down and replaced the fuse and then
tried to just start the fan, blew the fuse. Seeing it looked like I was
not going to be able to fix it, I called Sears Repair. I was told by
Sears it would be 24 hours before someone called me back and then up to
3 days for repairs. Seeing that I live in FL and I had out of town
guests I could not accept this type of answer or service.

After a bunch of calls to various Sears service groups I was finally
given the local number of the company that services for Sears. When I
called them they told me the earliest they could come out is Monday.
That is 3 days with no AIR plus I would have to take off of work to be
home for them.

This type of service thru Sears is absurd that they would make a
customer go this long without air. I could only imagine those in the
North that loose Heat during the winter being told it would take up to
3 days for repairs.

This is the worst service I have ever received form any company. Sears
being a supposed name I can trust has just given me the shaft! How can
you people treat others like this? Shame on you and your company! I
used to buy exclusively from Sears for certain things becuase of the
name and warranty, well not any more.


I'm no friend of Sears - but c'mon, it's Friday afternoon and they're saying
they can't get to it until Monday. That doesn't sound so absurd. They'd
also like someone to be home so they can get paid when they're done. That
sounds pretty reasonable.

We've used both GE & Sears service.
They have both had moments of failure and of excellence.
The organizations are large and sometimes unresponsive.
The individual service men have all tried
TB

wrote:
This is the worst service I have ever received form any company.
Sears being a supposed name I can trust has just given me the shaft!

Is your A/C under warranty?

clipped


This is the worst service I have ever received form any company. Sears
being a supposed name I can trust has just given me the shaft! How can
you people treat others like this? Shame on you and your company! I
used to buy exclusively from Sears for certain things becuase of the
name and warranty, well not any more.


Pretty typical wait for AC in Florida in hot weather.

wrote in message
oups.com...
I am VERY displeased with the service I am getting from Sears on my
central AC unit.

Many people are. Sears is the last place I'd buy anything that ever needs
service.


After a bunch of calls to various Sears service groups I was finally
given the local number of the company that services for Sears. When I
called them they told me the earliest they could come out is Monday.
That is 3 days with no AIR plus I would have to take off of work to be
home for them.

You could hire a house sitter.


This type of service thru Sears is absurd that they would make a
customer go this long without air. I could only imagine those in the
North that loose Heat during the winter being told it would take up to
3 days for repairs.

We lived for hundreds of centuries with no AC. Three more days won't kill
you unless you happen to be a sick person with a heart or lung condition.
Didn't Ponce de Leone hang around Florida? Did he have AC in his ships?
Cold is more likely to kill and freeze thing that cuase lots of damage. It
has gone out that long is places though. My neighbor wen 5 days last year.




This is the worst service I have ever received form any company. Sears
being a supposed name I can trust has just given me the shaft! How can
you people treat others like this?

This time of year m ost very AC service person is working long hours. You
just get in line.


Shame on you and your company! I
used to buy exclusively from Sears for certain things becuase of the
name and warranty, well not any more.

Go to some other store then and for $88 you can buy a window shaker that
will at least cool your bedroom. You need a good night's sleep.

Spot on, Ed.

Sears sucks, and I hate them.

But Jeezy Weezy. 3 days without AC and the world crumbles.

I am VERY displeased with the service I am getting from Sears on my
central AC unit.

Many people are. Sears is the last place I'd buy anything that ever
needs service.

I like the *Die-Hard* batteries, but when I have them install one, they
always find something else that NEEDS doing. They are worse than oil-change
shops.

This is typical of a majority of HVAC people, many are hacks. in my humble
opinion.

No ****, Sherlock! They came out and gave me a bid for $5,000 for an AC
unit. The "bid" was on half a sheet of torn legal sized yellow tablet.

I had the job done for a LOT less.

You can't even trust their tools much any more.

Steve

wrote in message
oups.com...
I am VERY displeased with the service I am getting from Sears on my
central AC unit. I came home today to find that my unit was no longer
working at all. In searching for the problem I discovered that the
fuse on the circuit board was blown. I replaced the fuse and it blew
again. I tried shutting it all down and replaced the fuse and then
tried to just start the fan, blew the fuse. Seeing it looked like I was
not going to be able to fix it, I called Sears Repair. I was told by
Sears it would be 24 hours before someone called me back and then up to
3 days for repairs. Seeing that I live in FL and I had out of town
guests I could not accept this type of answer or service.


Sears is terrible and I only buy from them when I have absolutely no
other option--but come on. Three days for AC repair during the
beginning of summer when everyone is discovering their AC isn't
working isn't bad.

To the OP: one of the most common cause of control fuses blowing is
shorted 24 volt wires between the inside and outside unit. Visibly
inspect them first to see if they havent become the victim of a
weedeater or critter. Ideally, they should be in conduit, but often they
are not. If you cannot see any obvious damage, try disconnecting them at
the circuit board. Should be two(assuming you do not have a heat pump)
connected to Y and Common. Try another fuse. If the fan runs ok and the
fuse does not blow, either the wires are bad where you cannot see them,
or there is a problem inside the condensing unit. Disconnect the two
wires at the cond unit and try it again. Check for shorts and grounds
with an ohmeter if you have one. Otherwise, hook the wires back up
inside. If the fuse blows again, you got a problem in the wires.If not,
sounds like a problem inside the cond unitwhich should be left to pros.
EMail me (tonight--gonna be away form the poormans computer tomorrow)if
you got any questions. BTW-- totally agree about Sears A/C service. I
know of 3 people who had service contracts with Sears, and finally gave
up and told them to take a hike and had us replace their entire systems.
On one, they had been screwing around with a gas furnace fan/limit
control and had the limit bypassed and the blower not coming on-- the
furnace got so hot it melted the plastic drain pan on the A coil and it
dripped down through the heat exchanger and solidified into a glob in
the bottom of the blower. How it kept from starting a fire I will never
know. I got a brand new (2 day old) compressor out of one, and a brand
new Acoil out of the latest one. Sears could not find the Freon leak, so
they replaced the coil. When it kept on leaking, they told the lady it
was in the lineset which was not covered. We replaced the whole 4 ton
heat pump system including lineset-- got to looking at the old outside
unit-- service valves with no caps spewing Freon. Larry
PS We can almost always get to a customer that is completely down the
same day they call-- at the very worst the next day, especially if they
call in real late in the day. We try to schedule the routine M/A
checkouts, and little minor stuff so that we have people available to
handle breakdowns. Hopefully there are companies in your area that can
do the same.

wrote in message
oups.com...
I am VERY displeased with the service I am getting from Sears on my
central AC unit. I came home today to find that my unit was no longer

Why on earth wouldn't you just call any local reputable heating/Air
conditioning business. Sears probably just contracts with one of them
anyway.

Bob

wrote in message
oups.com...
I am VERY displeased with the service I am getting from Sears on my
central AC unit. I came home today to find that my unit was no longer
working at all. In searching for the problem I discovered that the
fuse on the circuit board was blown. I replaced the fuse and it blew
again. I tried shutting it all down and replaced the fuse and then
tried to just start the fan, blew the fuse. Seeing it looked like I was
not going to be able to fix it, I called Sears Repair. I was told by
Sears it would be 24 hours before someone called me back and then up to
3 days for repairs. Seeing that I live in FL and I had out of town
guests I could not accept this type of answer or service.

After a bunch of calls to various Sears service groups I was finally
given the local number of the company that services for Sears. When I
called them they told me the earliest they could come out is Monday.
That is 3 days with no AIR plus I would have to take off of work to be
home for them.

This type of service thru Sears is absurd that they would make a
customer go this long without air. I could only imagine those in the
North that loose Heat during the winter being told it would take up to
3 days for repairs.

This is the worst service I have ever received form any company. Sears
being a supposed name I can trust has just given me the shaft! How can
you people treat others like this? Shame on you and your company! I
used to buy exclusively from Sears for certain things becuase of the
name and warranty, well not any more.


This is Turtle

You have just been exposed to service and how it all works. When you buy a
Speciality HVAC type equipment from a discount store. Do you really expect them
to be set up to give 100% service when they only sell them and could care less
after sale because they have no more need of you anymore as to fixing if it
breaks. Never buy HVAC equipment from a store / company / who ever that only
sells the equipment part time and is not 100% in the business of the Sales &
repair of what you bought from them.

another secret here. Sears does not work on HVAC equipment that is out of
warranty or they did not sell it. They may say so but if they do come out they
will tell you to buy a new one because yours is burnt up and need a totally new
one. Their service department is just a '' sales force '' doing business for
service after the sale does not make very much money.

TURTLE

On Fri, 10 Jun 2005 23:51:40 GMT, "Edwin Pawlowski" wrote:

Many people are. Sears is the last place I'd buy anything that ever needs
service.

Here was my experience with Sears. I received three bids for a 4 tons
HVAC; Carrier, York and Kenmore. I trusted Sears and I accepted Sears
bid, $3K more than the other two lower bids. Sears subcontracted the
installation to two contractors and it ended up in a leaky mess. Two years
later, after the warranty expires, Sears had not done anything to remedies
the problems. Finally, Sears service area manager and the contractor's
manager came on their own time, during the weekend and fixed the leaks
and other installation defects.

I promised NEVER to buy anything from Sears and I have since kept that
promised. I was overjoyed when Kmart bought Sears and soon the Sears
stores will be sold off like a piece of pizza.

"Bob" wrote
wrote in message
oups.com...
I am VERY displeased with the service I am getting from Sears on my
central AC unit. I came home today to find that my unit was no longer

Why on earth wouldn't you just call any local reputable heating/Air
conditioning business. Sears probably just contracts with one of them
anyway.

(in the following "mini-rant", when I say "you", I don't mean you Bob, and
when I say "me", I'm not nec talking about myself. I'm am speaking as if I
am a contactor speaking to a homeowner)

You have to remember (or maybe you aren't that old?):

At one time, Sears was a name you could trust. As much as I hated them, I
wore Toughskins almost my entire life before high school. Almost every thing
my family bought was purchased through Sears. They knew that if they ever
had a problem with something, you could take it back and get your money back
or a replacement would be given to you. Hell! Kenmore appliances?? Top of
the line stuff. Craftman products? Fuhgedaboutit!

Now you see the "info-mercial-like" ads on TV for Sears A/C, or Sears siding
and windows, or Sears roofing. "Oooooo....ahhhhhhh. Isn't THAT pretty! And
they did such a nice neat job and that nice man on the TV said we can
finance it and...."

Sheeeeeeyat! As Bob said: Why would you call Sears and have them install
(pick a product) when they are going to turn around and call ME to do it. Do
they really think guys in Sears uniforms come out and do the work?? ("When
you get back to the store, say hi to Ms. Cathy in the ladies shoe
department!") and think about it:

You come to me, I give you a price to do the job. You go through Sears, who
then comes to me, do you think it will still be the same price? Do you think
I am going to LOWER my price just so Sears can make some money off of the
deal? SURRRRRRREEEE I will................

Can you say "middleman"??

lindy wrote:
This is typical of a majority of HVAC people, many are hacks. in my humble
opinion.



We have a service contract, with the AC contractor, for most of our
electrical appliances. It came with the house, as did the old
appliances. We had a new AC/heat pump installed last year. Their
service is timely, quality and cheap. Bought a nice used refrig from
neighbor few years ago. When it froze up, it took two calls - regular
guy and specialist - to fix it. Couple of hours time. Paid for the
whole year's contract. They are straightforward, knowledgeable and up
front about what they will or will not do. One day response EXCEPT for
AC, because folks don't notice the AC is trash until hot weather when
they go to use it. We survived a whole 24 hours last year without power
due to hurricane. I admit to feeling irritatated, but I kept trying to
figure out what it would be like if I lost power AND my house. I have a
firm belief in contractors, support individuals and avoid the corporate
contractors. Local contractors are a dying breed, like the corner
hardware store. But, then, I like GM cars, too. )

Some of the folks in Florida who had damage from last year's hurricanes
are probably still living under blue tarps, waiting for repairs or can't
afford them. That is yesterday's news, and it's been forgotten.
Hurricane season again, already.

On 6/11/2005 6:25 AM US(ET), Dr. Hardcrab took fingers to keys, and
typed the following:

"Bob" wrote


wrote in message
groups.com...


I am VERY displeased with the service I am getting from Sears on my
central AC unit. I came home today to find that my unit was no longer


Why on earth wouldn't you just call any local reputable heating/Air
conditioning business. Sears probably just contracts with one of them
anyway.



(in the following "mini-rant", when I say "you", I don't mean you Bob, and
when I say "me", I'm not nec talking about myself. I'm am speaking as if I
am a contactor speaking to a homeowner)

You have to remember (or maybe you aren't that old?):

At one time, Sears was a name you could trust. As much as I hated them, I
wore Toughskins almost my entire life before high school. Almost every thing
my family bought was purchased through Sears. They knew that if they ever
had a problem with something, you could take it back and get your money back
or a replacement would be given to you. Hell! Kenmore appliances?? Top of
the line stuff. Craftman products? Fuhgedaboutit!

Now you see the "info-mercial-like" ads on TV for Sears A/C, or Sears siding
and windows, or Sears roofing. "Oooooo....ahhhhhhh. Isn't THAT pretty! And
they did such a nice neat job and that nice man on the TV said we can
finance it and...."

Sheeeeeeyat! As Bob said: Why would you call Sears and have them install
(pick a product) when they are going to turn around and call ME to do it. Do
they really think guys in Sears uniforms come out and do the work?? ("When
you get back to the store, say hi to Ms. Cathy in the ladies shoe
department!") and think about it:

You come to me, I give you a price to do the job. You go through Sears, who
then comes to me, do you think it will still be the same price? Do you think
I am going to LOWER my price just so Sears can make some money off of the
deal? SURRRRRRREEEE I will................

Can you say "middleman"??


I don't know where you live, but where I live in NY state (not NYC),
every Sears repairman came in a white Sears truck and wore a Sears work
uniform.

--
Bill

On Sat, 11 Jun 2005 10:25:24 GMT, "Dr. Hardcrab"
wrote:


"Bob" wrote
wrote in message
oups.com...
I am VERY displeased with the service I am getting from Sears on my
central AC unit. I came home today to find that my unit was no longer

Why on earth wouldn't you just call any local reputable heating/Air
conditioning business. Sears probably just contracts with one of them
anyway.

At one time, Sears was a name you could trust. As much as I hated them, I
wore Toughskins almost my entire life before high school. Almost every thing
my family bought was purchased through Sears. They knew that if they ever
had a problem with something, you could take it back and get your money back
or a replacement would be given to you. Hell! Kenmore appliances?? Top of
the line stuff. Craftman products? Fuhgedaboutit!

OK, I'll be on the other side : In the past 5 years, I have replaced
or installed all of the major appliances that in this house since I
bought it. I bought all of them from Sears (Kenmore, JennAir, and
Whirlpool). I can't comment on repair service because none of them
have needed it (knock on wood!).

I know they use contractors for everything including the delivery and
installation, which were -without exception- perfect. In fact,
yesterday I took delivery of a Kenmore stove. One worries about stuff
like that, but after it was all done, so smoothly and pleasantly, I
thought (about delivery & installation) "that was the best thing thing
that happened all week!" The guys were all so pleasant and helpful.
In fact, earlier in the day I went to Sears to check on some feature
of the new stove and the sales rep who sold it to me wasn't there.
But I asked another and she took the time to answer my question even
though I'd bought the unit from someone else. I picked up my glasses
in the optical department and the guy there was very pleasant and
helpful about another matter. Of course, I went at a time when it
wasn't busy :

One thing I have noticed is that Sear's contractors are aware that
Sears checks up on them by phone calls afterwards. I get the
impression that they like being associated with Sears- it keeps them
busy.

The thing is, even if I buy from Sears, I am supporting local
contractors. There's no guarantee that if I pulled someone out of the
phone book, or even got a friends' recommendation (been there, done
that) I'd do any better.

I do buy the service contracts for the appliances. Well, we'll see
how I feel about Sears when the appliances get old.

Sue(tm)
Lead me not into temptation... I can find it myself!

Curly Sue wrote:
I know they use contractors for everything including the delivery and
installation, which were -without exception- perfect. In fact,

I don't think Sears contractors are any better, or any worse, than any
other contractors.

The last major appliance I bought from Sears was a Kenmore washer and
dryer set. The delivery / setup contractor was a dufus. They trundled
the washer and dryer through my garage and into my laundry room.
Unfortunately, after they set the washer in place the were a little too
casual with their hand truck and they allowed it to drop on my brand new
tile floor.

The cost of the tile repair was $275, just about the cost of the washer.
I don't suppose Sears made much on THAT transaction, but at least they
stood behind it. I didn't have to argue at all....just submit a
estimate from my tile guy and they wrote me a check.

I have enjoyed shopping at Sears and my Sears Card says valued customer
since 1969. Over every door of Sears is the motto - "satisfaction
guaranteed or your money refunded." I can give you many stories of
taking stuff back to Sears and getting my money refunded. I built an
entire home with a radial saw and took it back one year later when it
failed. I have returned a sofa after one year of use and it started to
sag. If a sales person ever balks - I point at the sign above the door.
I have nothing but good things to say about Sears standing behind their
products.

It is not Sears fault that your ACC failed on Friday and they can't fix
it until Monday. If you don't like Sears - don't shop there anymore.
There will then be more room in the store for me :-)

agree with turtle.

sears might be ok with washers, dryers, etc., but I don't think I would
trust them with HVAC, or any major household repair/replacement. Usually,
they just sub-contract the work so you pay your money and you take you
chances.

"TURTLE" wrote in message
...

wrote in message
oups.com...
I am VERY displeased with the service I am getting from Sears on my
central AC unit. I came home today to find that my unit was no longer
working at all. In searching for the problem I discovered that the
fuse on the circuit board was blown. I replaced the fuse and it blew
again. I tried shutting it all down and replaced the fuse and then
tried to just start the fan, blew the fuse. Seeing it looked like I was
not going to be able to fix it, I called Sears Repair. I was told by
Sears it would be 24 hours before someone called me back and then up to
3 days for repairs. Seeing that I live in FL and I had out of town
guests I could not accept this type of answer or service.

After a bunch of calls to various Sears service groups I was finally
given the local number of the company that services for Sears. When I
called them they told me the earliest they could come out is Monday.
That is 3 days with no AIR plus I would have to take off of work to be
home for them.

This type of service thru Sears is absurd that they would make a
customer go this long without air. I could only imagine those in the
North that loose Heat during the winter being told it would take up to
3 days for repairs.

This is the worst service I have ever received form any company. Sears
being a supposed name I can trust has just given me the shaft! How can
you people treat others like this? Shame on you and your company! I
used to buy exclusively from Sears for certain things becuase of the
name and warranty, well not any more.


This is Turtle

You have just been exposed to service and how it all works. When you buy a
Speciality HVAC type equipment from a discount store. Do you really expect
them
to be set up to give 100% service when they only sell them and could care
less
after sale because they have no more need of you anymore as to fixing if it
breaks. Never buy HVAC equipment from a store / company / who ever that only
sells the equipment part time and is not 100% in the business of the Sales &
repair of what you bought from them.

another secret here. Sears does not work on HVAC equipment that is out of
warranty or they did not sell it. They may say so but if they do come out
they
will tell you to buy a new one because yours is burnt up and need a totally
new
one. Their service department is just a '' sales force '' doing business for
service after the sale does not make very much money.

TURTLE

Original poster mentioned something about people in colder climates wouldn't
accept waiting that long for furnace repairs, well he's wrong. Back 30
years he would have been right because service was great and you would
usually see someone at your door in between 4 to 6 hours, but not anymore.
Even with a service contract the big companies don't guarantee service in
less than 24 hours. The really big companies have cut back on staff so much
that some people without contracts have to wait 3 days or more in sub zero
weather to get their furnaces fixed.

Profits are sky rocketing and service is going down the toilet.

Jimbo


"stevie" wrote in message ...
agree with turtle.

sears might be ok with washers, dryers, etc., but I don't think I would
trust them with HVAC, or any major household repair/replacement. Usually,
they just sub-contract the work so you pay your money and you take you
chances.

"TURTLE" wrote in message
...

wrote in message
oups.com...
I am VERY displeased with the service I am getting from Sears on my
central AC unit. I came home today to find that my unit was no longer
working at all. In searching for the problem I discovered that the
fuse on the circuit board was blown. I replaced the fuse and it blew
again. I tried shutting it all down and replaced the fuse and then
tried to just start the fan, blew the fuse. Seeing it looked like I was
not going to be able to fix it, I called Sears Repair. I was told by
Sears it would be 24 hours before someone called me back and then up to
3 days for repairs. Seeing that I live in FL and I had out of town
guests I could not accept this type of answer or service.

After a bunch of calls to various Sears service groups I was finally
given the local number of the company that services for Sears. When I
called them they told me the earliest they could come out is Monday.
That is 3 days with no AIR plus I would have to take off of work to be
home for them.

This type of service thru Sears is absurd that they would make a
customer go this long without air. I could only imagine those in the
North that loose Heat during the winter being told it would take up to
3 days for repairs.

This is the worst service I have ever received form any company. Sears
being a supposed name I can trust has just given me the shaft! How can
you people treat others like this? Shame on you and your company! I
used to buy exclusively from Sears for certain things becuase of the
name and warranty, well not any more.


This is Turtle

You have just been exposed to service and how it all works. When you buy a
Speciality HVAC type equipment from a discount store. Do you really expect
them
to be set up to give 100% service when they only sell them and could care
less
after sale because they have no more need of you anymore as to fixing if
it
breaks. Never buy HVAC equipment from a store / company / who ever that
only
sells the equipment part time and is not 100% in the business of the Sales
&
repair of what you bought from them.

another secret here. Sears does not work on HVAC equipment that is out of
warranty or they did not sell it. They may say so but if they do come out
they
will tell you to buy a new one because yours is burnt up and need a
totally
new
one. Their service department is just a '' sales force '' doing business
for
service after the sale does not make very much money.

TURTLE

"willshak" wrote

I don't know where you live, but where I live in NY state (not NYC), every
Sears repairman came in a white Sears truck and wore a Sears work uniform.

To INSTALL something, or repair it?

Big difference......

Well here is where I stand at the moment.

I did call an independent dealer to come out at 6pm Friday to look at
the unit. I figured even though the unit is just less then a year old I
would have them look at it and eat the cost especially since they do
repair Kenmore(carrier) units. The person came out and looked things
over. He isolated it to the defrost board, Heat pump/AC unit, but told
me he didn't have the part. He did say though that I have a high end
unit and didn't feel comfortable messing with it to get it to run as it
would void my warranty. He also told me that there is no way to bypass
this board to make the unit run. He didn't charge me a penny and felt
sorry for me having to deal with Sears. This company is very reputable
in the area and I would trust them. Seeing he didn't take a penny from
me after coming out at 6pm on a Friday was very good.

So I went back a replaced my call in to Sears repair and hope they can
get out on Monday evening. The real issue here I guess is that Sears
doesn't have any type of emergency, for me this is an emergency,
response where maybe I pay a deductible. Secondly why do they only have
one company they deal with in the area. Why not have a backup in case
the other person is busy. I think the main company is busy doing
new/replacement units which probable pays better then my warranty
repair.

Why did I choose Sears to begin with? The free financing for a year of
which I just paid it in full last week before payments kicked in. Well
I guess I learned a very good lesson here. I know some people made a
comment about the fact that we lived many years ago with out a/c but I
do have an out of town guest with asthma staying with me and I thought
I could keep him comfortable here. Oh well.

You are probably right. Their automotive service is no better. But I
can still walk in with a broken craftsman product in my hand and get a
replacement without filling out any forms.

I only buy craftsman because of that.


--
CL

Sears maintenence tech just came out to my home for a service fix last week.
I bought a riding mower at an outlet store that was missing a part, the belt
was slipping and it woudn't go, but he fixed it in 1 hour on site, no charge
although it was a $200 fix on paper.

Depends on the situation -- a lot of people in Sears tool and garden depts.
probably don't know the difference between a socket and a screwdriver, they
hire idiots to work there for minimum wage, so what can you expect?
Sometimes you get lucky, I guess.

"CL (dnoyeB) Gilbert" wrote in message
...
You are probably right. Their automotive service is no better. But I
can still walk in with a broken craftsman product in my hand and get a
replacement without filling out any forms.

I only buy craftsman because of that.


--
CL

I walked in with a chewed up Phillips screwdriver and had to get into
a shouting match with the "customer service rep" or what ever other
name they're called to get a replacement! No forms to fill out other
than embarrassing real customers with the noise.

On Mon, 13 Jun 2005 08:36:20 -0400, "CL (dnoyeB) Gilbert"
wrote:

You are probably right. Their automotive service is no better. But I
can still walk in with a broken craftsman product in my hand and get a
replacement without filling out any forms.

I only buy craftsman because of that.

wrote in message
oups.com...
Well here is where I stand at the moment.

I did call an independent dealer to come out at 6pm Friday to look at
the unit. I figured even though the unit is just less then a year old I
would have them look at it and eat the cost especially since they do
repair Kenmore(carrier) units. The person came out and looked things
over. He isolated it to the defrost board, Heat pump/AC unit, but told
me he didn't have the part. He did say though that I have a high end
unit and didn't feel comfortable messing with it to get it to run as it
would void my warranty. He also told me that there is no way to bypass
this board to make the unit run. He didn't charge me a penny and felt
sorry for me having to deal with Sears. This company is very reputable
in the area and I would trust them. Seeing he didn't take a penny from
me after coming out at 6pm on a Friday was very good.

So I went back a replaced my call in to Sears repair and hope they can
get out on Monday evening. The real issue here I guess is that Sears
doesn't have any type of emergency, for me this is an emergency,
response where maybe I pay a deductible. Secondly why do they only have
one company they deal with in the area. Why not have a backup in case
the other person is busy. I think the main company is busy doing
new/replacement units which probable pays better then my warranty
repair.

Why did I choose Sears to begin with? The free financing for a year of
which I just paid it in full last week before payments kicked in. Well
I guess I learned a very good lesson here. I know some people made a
comment about the fact that we lived many years ago with out a/c but I
do have an out of town guest with asthma staying with me and I thought
I could keep him comfortable here. Oh well.


This is Turtle.

The reason sears does not have a back up is they have hell get a First up to
warrant their stuff and install it. the Sub contract the jobs out and have a set
amount to do on each type job and usely is dirt cheap to fit the Pay of Sears.
then Sears put a Extra $1K on the job to get their share and sell it to you.
then when you have a warranty problem, Well you dealing with the cheapest
contractor Sears could find at the time to come do your warranty work for
nothing. Sears Sticks the warranty labor on the Subcontactor who installed it
and expect him to do it for nothing. If the Subcontractor does not show. they
fire him and get a new one to take his place and then they will pay the new
subcontractor to come warrant the unit. Sears in my area changes subcontractor
atleast once a year for they getting trashy installing it and just will not come
back and warrant the work or job.

So Don't Buy from Middle Men selling HVAC equipment.

TURTLE

On 6/11/2005 10:36 PM US(ET), Dr. Hardcrab took fingers to keys, and
typed the following:

"willshak" wrote



I don't know where you live, but where I live in NY state (not NYC), every
Sears repairman came in a white Sears truck and wore a Sears work uniform.



To INSTALL something, or repair it?

Big difference......


I said 'repairman'. They come with a little notebook computer with a
wireless connect to Sears, and record the repairs made, print your bill,
accept your credit card, which they run through the computer, have you
sign on the computer screen, and print you a receipt. Nothing is hand
written. Every repairman (or repairwoman) was pleasant, told me
everything they were doing, and offered advice on how to keep the
machines working. One guy even stopped working on the washing machine
(under warrantee) to take a tick off my dog. Another one found a 10
penny nail in the washing machine pump which was the cause of the
failure. He wrote it up as a faulty pump.
All my appliances are from Sears and I would go there first for any
replacements.

--
Bill

when you wait till its 99 to test your ac, you can expect
await . everyone is so busy. call around and maybe someone has a guy
whos free to come over.i like to clean and test mine out a month before
i need it. lucas