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Sears Service is HORRIBLE!
I am VERY displeased with the service I am getting from Sears on my
central AC unit. I came home today to find that my unit was no longer working at all. In searching for the problem I discovered that the fuse on the circuit board was blown. I replaced the fuse and it blew again. I tried shutting it all down and replaced the fuse and then tried to just start the fan, blew the fuse. Seeing it looked like I was not going to be able to fix it, I called Sears Repair. I was told by Sears it would be 24 hours before someone called me back and then up to 3 days for repairs. Seeing that I live in FL and I had out of town guests I could not accept this type of answer or service. After a bunch of calls to various Sears service groups I was finally given the local number of the company that services for Sears. When I called them they told me the earliest they could come out is Monday. That is 3 days with no AIR plus I would have to take off of work to be home for them. This type of service thru Sears is absurd that they would make a customer go this long without air. I could only imagine those in the North that loose Heat during the winter being told it would take up to 3 days for repairs. This is the worst service I have ever received form any company. Sears being a supposed name I can trust has just given me the shaft! How can you people treat others like this? Shame on you and your company! I used to buy exclusively from Sears for certain things becuase of the name and warranty, well not any more. |
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