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#1
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Home Depot return policy
I'm guessing someone on this list knows. I returned a water
heater, today. Purchased Jan 26, 2004. Six year warranty. The returns desk refunded me my original $198 or whatever it was (including the tax). Gave me a store credit "gift" card. And sent me to go buy another water heater. Which was $388. So, it cost me about $190 to replace a WH that was in warranty. I thought they would say "sorry, sir" and send me home with a new WH, at no charge. They blamed GE / Hotpoint for that policy. Does anyone know? Oh, it's nice to have hot water, again. And yes, I did install a shutoff. -- Christopher A. Young Learn more about Jesus www.lds.org .. |
#2
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Home Depot return policy
"Stormin Mormon" wrote in message
... I'm guessing someone on this list knows. I returned a water heater, today. Purchased Jan 26, 2004. Six year warranty. The returns desk refunded me my original $198 or whatever it was (including the tax). Gave me a store credit "gift" card. And sent me to go buy another water heater. Which was $388. So, it cost me about $190 to replace a WH that was in warranty. I thought they would say "sorry, sir" and send me home with a new WH, at no charge. They blamed GE / Hotpoint for that policy. Does anyone know? Oh, it's nice to have hot water, again. And yes, I did install a shutoff. -- Christopher A. Young Learn more about Jesus www.lds.org Depending on what the warranty said, you might have been able to get your money back rather than accept a gift card. That being said, it crapped out during the warranty period so they "refunded" you what you paid. What's your beef? |
#3
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Home Depot return policy
On Thu, 28 May 2009 18:53:25 -0400, "Stormin Mormon"
wrote: I'm guessing someone on this list knows. I returned a water heater, today. Purchased Jan 26, 2004. Six year warranty. The returns desk refunded me my original $198 or whatever it was (including the tax). Gave me a store credit "gift" card. And sent me to go buy another water heater. Which was $388. So, it cost me about $190 to replace a WH that was in warranty. I thought they would say "sorry, sir" and send me home with a new WH, at no charge. They blamed GE / Hotpoint for that policy. Does anyone know? The old heater was probably "Old Design," while the new one is "New Design," which costs a lot more. http://www.prlog.org/10213896-bw-plumbing-and-heating-water-heater-warranties-simplified.html Oh, it's nice to have hot water, again. And yes, I did install a shutoff. |
#4
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Home Depot return policy
I expected them to replace the WH at no charge to me. That's
my beef. -- Christopher A. Young Learn more about Jesus www.lds.org .. "William Munny" wrote in message ... Depending on what the warranty said, you might have been able to get your money back rather than accept a gift card. That being said, it crapped out during the warranty period so they "refunded" you what you paid. What's your beef? |
#5
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Home Depot return policy
"Stormin Mormon" wrote in
: I'm guessing someone on this list knows. I returned a water heater, today. Purchased Jan 26, 2004. Six year warranty. The returns desk refunded me my original $198 or whatever it was (including the tax). Gave me a store credit "gift" card. And sent me to go buy another water heater. Which was $388. So, it cost me about $190 to replace a WH that was in warranty. I thought they would say "sorry, sir" and send me home with a new WH, at no charge. They blamed GE / Hotpoint for that policy. Does anyone know? Oh, it's nice to have hot water, again. And yes, I did install a shutoff. Understand you had to uninstall and install new one prematurely which stinks. Look at the bright side and take into consideration: You got 5 years of use for no charge. At least it wasn't pro rated. It didn't fail just after warranty was up. Was the replacement a truly equivalent heater which cost 190 more? Was it a GE/Hotpoint? careful, I'm settin' you up here!. |
#6
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Home Depot return policy
On Thu, 28 May 2009 18:53:25 -0400, "Stormin Mormon"
wrote: I thought they would say "sorry, sir" and send me home with a new WH, at no charge. They blamed GE / Hotpoint for that policy. Does anyone know? Don't think while in HD?!! |
#7
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Home Depot return policy
On 5/28/2009 3:53 PM Stormin Mormon spake thus:
I'm guessing someone on this list knows. I returned a water heater, today. Purchased Jan 26, 2004. Six year warranty. The returns desk refunded me my original $198 or whatever it was (including the tax). Gave me a store credit "gift" card. And sent me to go buy another water heater. Which was $388. So, it cost me about $190 to replace a WH that was in warranty. I thought they would say "sorry, sir" and send me home with a new WH, at no charge. They blamed GE / Hotpoint for that policy. Does anyone know? No, but I could be like that other guy here--you know, the one who tells everyone to just Google it--and tell you to look on their web site, which has some information about returns: http://www.homedepot.com/webapp/wcs/...atalogId=10053 But I wouldn't do that. Interesting that they don't say anything about returns made more than 90 days after purchase, even though you obviously did just that. Here's the info from that page: ================================================== ====================== Our Store Return Policy Basics Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit. Return and Product Exceptions - Purchases made with store credit, gift certificates and gift cards will be refunded as store credit. Store credits cannot be used to purchase gift cards. - Gasoline-powered equipment may be returned within 30 days of purchase with a valid sales receipt. After 30 days, item may be sent out for repair at the customer’s expense, unless covered under warranty. Sorry, Returns Not Available on the Following Products: -Custom made products and custom tinted paint -Gift cards, gift certificates and store credits -Utility trailers -Special Order returns are subject to 15% restocking fee. Cancellations may be subject to 15% restocking fee** -Cash and cash equivalent purchases, exceeding $1,000, may be refunded as mail check. Checks are mailed from The Home Depot’s Store Support Center in Atlanta, GA -Receipts for purchases made with credit, debit or check within the last 90 days may be located in our system. Ask about receipt look up -The Home Depot reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason -Purchases made at homedepot.com or other The Home Depot Companies may not be returned at a The Home Depot store, unless the item is stocked or sold in the returning store. -Items purchased at The Home Depot US, The Home Depot Canada or The Home Depot Mexico may not be returned across borders -Returns of merchandise after 90 days in Massachusetts and Connecticut, and after 120 days in Rhode Island from the date of original purchase with a receipt: Sales tax will NOT be refunded. Customers will be issued credit for the purchase price of the item(s) only. NOTE: Even exchanges of merchandise are not affected by this rule. -Customer Agreement purchases must be returned to the same store location where originally purchased **See Special Services Desk at your local store for details. -- Found--the gene that causes belief in genetic determinism |
#8
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Home Depot return policy
In article , "Stormin Mormon" wrote:
I'm guessing someone on this list knows. I returned a water heater, today. Purchased Jan 26, 2004. Six year warranty. This wasn't a "return". It was a warranty claim. Gemerally speaking it's a warranty offered by the manufacturer (not the retailer). And they normally promise repair or replacement (at their discretion). You should check the original documentation and/or contact the manufacturer. You may be entitled to a better deal. -- |~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~| | Malcolm Hoar "The more I practice, the luckier I get". | | Gary Player. | | http://www.malch.com/ Shpx gur PQN. | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~ |
#9
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Home Depot return policy
On 5/28/2009 5:20 PM Malcolm Hoar spake thus:
In article , "Stormin Mormon" wrote: I'm guessing someone on this list knows. I returned a water heater, today. Purchased Jan 26, 2004. Six year warranty. This wasn't a "return". It was a warranty claim. Doh! Why didn't I think of that? Of course it is. -- Found--the gene that causes belief in genetic determinism |
#10
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Home Depot return policy
On May 28, 6:53*pm, "Stormin Mormon"
wrote: I'm guessing someone on this list knows. I returned a water heater, today. Purchased Jan 26, 2004. Six year warranty. The returns desk refunded me my original $198 or whatever it was (including the tax). Gave me a store credit "gift" card. And sent me to go buy another water heater. Which was $388. So, it cost me about $190 to replace a WH that was in warranty. I thought they would say "sorry, sir" and send me home with a new WH, at no charge. They blamed GE / Hotpoint for that policy. Does anyone know? Oh, it's nice to have hot water, again. And yes, I did install a shutoff. -- Christopher A. Young Learn more about Jesus *www.lds.org . Yours is not a question on HD's return policy, but on how the warranty for your GE water heater works. These are 2 very different things. Before I took my water heater back to HD, I would have called GE and found out exactly how the warranty worked. I'm not sure I'd put a lot of faith in the guy/gal at HD to know the warranty terms. I suggest you call GE anyway and explain the situation.Oh yeah...don't be surprised if you call GE Customer Care and they give you a number for HD. They sell their water heaters exclusively through HD and may refer you to them fro warranty questions. If the store did something wrong, they may be able to make it right. It's worth a shot... BTW Are you sure it's a Hotpoint? My GE Profile is made by Rheem. |
#11
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Home Depot return policy
I didn't think of it, either.
-- Christopher A. Young Learn more about Jesus www.lds.org .. "David Nebenzahl" wrote in message .com... This wasn't a "return". It was a warranty claim. Doh! Why didn't I think of that? Of course it is. -- Found--the gene that causes belief in genetic determinism |
#12
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Home Depot return policy
I'm going to bed a bit early, today. As it happens, I do
have the original paper work. I'll try to remember to read that, tomorrow. It is very possible that the original paper work will clear up the confusion. Perhaps I got screwed over, and perhaps I got what was coming to me. Tomorrow, after a night sleep, we'll see. Thanks for the good idea. Tonight, I'm not thinking as clearly as I should be. -- Christopher A. Young Learn more about Jesus www.lds.org .. "DerbyDad03" wrote in message ... Yours is not a question on HD's return policy, but on how the warranty for your GE water heater works. These are 2 very different things. Before I took my water heater back to HD, I would have called GE and found out exactly how the warranty worked. I'm not sure I'd put a lot of faith in the guy/gal at HD to know the warranty terms. I suggest you call GE anyway and explain the situation.Oh yeah...don't be surprised if you call GE Customer Care and they give you a number for HD. They sell their water heaters exclusively through HD and may refer you to them fro warranty questions. If the store did something wrong, they may be able to make it right. It's worth a shot... BTW Are you sure it's a Hotpoint? My GE Profile is made by Rheem. |
#13
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Home Depot return policy
"Stormin Mormon" wrote in message ... I'm guessing someone on this list knows. I returned a water heater, today. Purchased Jan 26, 2004. Six year warranty. The returns desk refunded me my original $198 or whatever it was (including the tax). Gave me a store credit "gift" card. And sent me to go buy another water heater. Which was $388. So, it cost me about $190 to replace a WH that was in warranty. I thought they would say "sorry, sir" and send me home with a new WH, at no charge. They blamed GE / Hotpoint for that policy. Does anyone know? Oh, it's nice to have hot water, again. And yes, I did install a shutoff. If you checked the warranty, I believe you would find it a limited (read prorated) warranty. Basically on the 6 year, it's a 5 year tank & 1 year parts. Unless, you bought the higher end 6 yr. But for the original price of 190, I doubt very much it's a higher end with a 6 year tank & parts warranty. _If_ this was a limited warranty, count your blessings you got anything. |
#14
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Home Depot return policy
"Stormin Mormon" wrote in message ... I'm guessing someone on this list knows. I returned a water heater, today. Purchased Jan 26, 2004. Six year warranty. The returns desk refunded me my original $198 or whatever it was (including the tax). Gave me a store credit "gift" card. And sent me to go buy another water heater. Which was $388. So, it cost me about $190 to replace a WH that was in warranty. I thought they would say "sorry, sir" and send me home with a new WH, at no charge. They blamed GE / Hotpoint for that policy. Does anyone know? Oh, it's nice to have hot water, again. And yes, I did install a shutoff. -- Christopher A. Young Learn more about Jesus www.lds.org . I would not have thought they would refund anything after that long. The MFG provides the warranty. And yes they have gone up that much in 5 years. Colbyt |
#15
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Home Depot return policy
"Colbyt" wrote in message m... "Stormin Mormon" wrote in message ... I'm guessing someone on this list knows. I returned a water heater, today. Purchased Jan 26, 2004. Six year warranty. The returns desk refunded me my original $198 or whatever it was (including the tax). Gave me a store credit "gift" card. And sent me to go buy another water heater. Which was $388. So, it cost me about $190 to replace a WH that was in warranty. I thought they would say "sorry, sir" and send me home with a new WH, at no charge. They blamed GE / Hotpoint for that policy. Does anyone know? Oh, it's nice to have hot water, again. And yes, I did install a shutoff. -- Christopher A. Young Learn more about Jesus www.lds.org . I would not have thought they would refund anything after that long. The MFG provides the warranty. And yes they have gone up that much in 5 years. Colbyt Here in Maine there is an "implied warrantee" law that is for 4 YEARS...How does that work..In any other states???? |
#16
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Home Depot return policy
On May 28, 9:20*pm, "benick" wrote:
"Colbyt" wrote in message m... "Stormin Mormon" wrote in message ... I'm guessing someone on this list knows. I returned a water heater, today. Purchased Jan 26, 2004. Six year warranty. The returns desk refunded me my original $198 or whatever it was (including the tax). Gave me a store credit "gift" card. And sent me to go buy another water heater. Which was $388. So, it cost me about $190 to replace a WH that was in warranty. I thought they would say "sorry, sir" and send me home with a new WH, at no charge. They blamed GE / Hotpoint for that policy. Does anyone know? Oh, it's nice to have hot water, again. And yes, I did install a shutoff. -- Christopher A. Young Learn more about Jesus *www.lds.org . I would not have thought they would refund anything after that long. *The MFG provides the warranty. And yes they have gone up that much in 5 years. Colbyt Here in Maine there is an "implied warrantee" law that is for 4 YEARS...How does that work..In any other states????- Hide quoted text - - Show quoted text - Just curious, what size water heater was this? I'd be amazed that you could buy a 40 gal one for $198 5 years ago. I replaced mine with one from HD maybe 7 or 8 years ago and paid a lot more than that for one that was nothing special. |
#17
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Home Depot return policy
I would not have thought of that. I do have the paper work
that came with. I'll have to read that, see what it says. Thank you. -- Christopher A. Young Learn more about Jesus www.lds.org .. "Malcolm Hoar" wrote in message ... You should check the original documentation and/or contact the manufacturer. You may be entitled to a better deal. -- |~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~| | Malcolm Hoar "The more I practice, the luckier I get". | | Gary Player. | | http://www.malch.com/ Shpx gur PQN. | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~ |
#18
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Home Depot return policy
On Thu, 28 May 2009 19:49:14 -0400, Stormin Mormon wrote:
I expected them to replace the WH at no charge to me. Is this meant to be a joke? |
#19
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Home Depot return policy
I just replaced my late mother-in-law's 40-gallon water heater that
died on year seven of the six year warranty. I would have loved to have gotten the original price ($180) back to offset the cost of the new one ($340 + parts, taxes and inspection fees). Both should have lasted longer. Anyone want to buy a town home in Minnesota (It's got a new water heater)? dss |
#20
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Home Depot return policy
In article , Kuskokwim wrote:
On Thu, 28 May 2009 19:49:14 -0400, Stormin Mormon wrote: I expected them to replace the WH at no charge to me. Is this meant to be a joke? Only if the advertized claim of 6 years warranty was a joke. -- |~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~| | Malcolm Hoar "The more I practice, the luckier I get". | | Gary Player. | | http://www.malch.com/ Shpx gur PQN. | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~ |
#21
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Home Depot return policy
On May 29, 9:41*am, (Malcolm Hoar) wrote:
In article , Kuskokwim wrote: On Thu, 28 May 2009 19:49:14 -0400, Stormin Mormon wrote: I expected them to replace the WH at no charge to me. Is this meant to be a joke? Only if the advertized claim of 6 years warranty was a joke. Just 'cuz it says "warranty" doesn't mean "free replacement." You gotta read the fine print. It was probably a "refund" warranty. The words "original purchase price" were on the warranty card somewhere. I expect the girls to fawn all over me when I walk in a bar. Hasn't happened yet, and I'm ****ed too. |
#22
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Home Depot return policy
On Thu, 28 May 2009 19:49:14 -0400, "Stormin Mormon"
wrote: I expected them to replace the WH at no charge to me. That's my beef. That would be nice, but it appears they are replacing what was defective and if you read most any warranty, that is the best you can hope for. |
#23
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Home Depot return policy
On May 29, 12:28*pm, wrote:
On Thu, 28 May 2009 19:49:14 -0400, "Stormin Mormon" wrote: I expected them to replace the WH at no charge to me. That's my *beef. * * * * That would be nice, but it appears they are replacing what was defective and if you read most any warranty, that is the best you can hope for. I have to say something. After reading all these helpful responses, I hope that the next time I have a failed item that it fails in the warranty period and the store is so happy and cooperative to just give my money back, After 5 years there probably is no direct replacement. I think you should take the store manager out for a nice steak dinner. |
#24
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Home Depot return policy
No, it was serious. It was within warranty.
-- Christopher A. Young Learn more about Jesus www.lds.org .. "Kuskokwim" wrote in message ... On Thu, 28 May 2009 19:49:14 -0400, Stormin Mormon wrote: I expected them to replace the WH at no charge to me. Is this meant to be a joke? |
#26
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Home Depot return policy
On Thu, 28 May 2009 16:40:05 -0700, Andy wrote:
On Thu, 28 May 2009 18:53:25 -0400, "Stormin Mormon" wrote: I'm guessing someone on this list knows. I returned a water heater, today. Purchased Jan 26, 2004. Six year warranty. The returns desk refunded me my original $198 or whatever it was (including the tax). Gave me a store credit "gift" card. And sent me to go buy another water heater. Which was $388. So, it cost me about $190 to replace a WH that was in warranty. I thought they would say "sorry, sir" and send me home with a new WH, at no charge. They blamed GE / Hotpoint for that policy. Does anyone know? The old heater was probably "Old Design," while the new one is "New Design," which costs a lot more. http://www.prlog.org/10213896-bw-plumbing-and-heating-water-heater-warranties-simplified.html Just for the record, the last sentence here is, I'm certain, wrong: "If the tank leaks or fails with any “Old Design” gas water heater and it still has a tank warranty, then the homeowner can replace the the water heater replaced under warranty. The homeowner will have to pay for installation and an upgrade charge for the “New Design” water heater. The good new in this scenario is that with the upgrade charge, the the water heater’s warranty will extend another six (6) years." He doens't mean *another* 6 years. He means 6 years from the time of installation, which is definitely less than 6 years from the first installation or it woudln't be covered by the guarantee at all, maybe as little as one month afterwards. So it's not 6 years and another 6 years but 6 years and whatever it gets extended to. Oh, it's nice to have hot water, again. And yes, I did install a shutoff. |
#27
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Home Depot return policy
"Stormin Mormon" wrote in message ... No, it was serious. It was within warranty. -- I'd expect one of two things to happen. A new unit, or my money back. Replacement price aside, you did get six years of use of a water heater for free. Since you went back to HD, you took what they offered but I wonder if you went directly to the manufacturer if things would be different. |
#28
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Home Depot return policy
On May 29, 9:51*pm, "Ed Pawlowski" wrote:
"Stormin Mormon" wrote in message ... No, it was serious. It was within warranty. -- I'd expect one of two things to happen. A new unit, or my money back. Replacement price aside, you did get six years of use of a water heater for free. *Since you went back to HD, you took what they offered but I wonder if you went directly to the manufacturer if things would be different. lucky they didn't prorate the warranty for time, like they do with tires or car batteries. battery dies within warranty, after what's left of the warranty you have to pay more for a new battery than what they are selling the same battery for on that week's sale. my favorite though is that infinity razor they sell on tv. "Want a replacement for your $10 shaver? Then spend a few bucks mailing the razor back to us, include a check for $7 to cover shipping and handling, and watch your mail in a couple months." http://www.courant.com/business/hc-o...,3537773.story |
#29
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Home Depot return policy
Natural gas, 29 galons.
-- Christopher A. Young Learn more about Jesus www.lds.org .. wrote in message ... Just curious, what size water heater was this? I'd be amazed that you could buy a 40 gal one for $198 5 years ago. I replaced mine with one from HD maybe 7 or 8 years ago and paid a lot more than that for one that was nothing special. |
#30
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Home Depot return policy
"Stormin Mormon" wrote in message
... I'm guessing someone on this list knows. I returned a water heater, today. Purchased Jan 26, 2004. Six year warranty. The returns desk refunded me my original $198 or whatever it was (including the tax). Gave me a store credit "gift" card. And sent me to go buy another water heater. Which was $388. So, it cost me about $190 to replace a WH that was in warranty. I thought they would say "sorry, sir" and send me home with a new WH, at no charge. They blamed GE / Hotpoint for that policy. Does anyone know? Oh, it's nice to have hot water, again. And yes, I did install a shutoff. -- Christopher A. Young Learn more about Jesus www.lds.org I know that many of us who frequent here do or should know where your are but............ What jurisdiction do you live in? What are the warranty requirements there? What does your local/state/province/ federal law say about warranties? Inquiring minds want to know. |
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