Anyone know what HD's return policy is if you do not have a receipt? I know
they take your drivers license number but is there a cap as to how much
stuff ($) you can return without a receipt before they disallow it?
I know Walmart puts you on a 'black' list and after a while (not sure how
you define 'a while') they disallow you returning items.

Anyway, I purchased a small $ item last year ($13.96 door closer) and didn't
need it. I looked far and wide for the receipt and couldn't locate it so I
took the item back to HD and got a gift card (which is ok because I'm always
in their store).
Wouldn't you know it the next day I was cleaning off my desk and came across
the receipt!
Of course the receipt was 9 months old(!) and the receipt states they would
take the receipt items back for 90 days so it is doubtful if I could have
used the receipt to return the item. Too bad I can't go back (or call HQ)
and give them the receipt and have them take me off their 'list'.

Walter

On Mon, 3 Mar 2008 19:17:53 -0500, "Walter Cohen"
wrote:

Anyone know what HD's return policy is if you do not have a receipt?

They don't like leeches, after a year! But, I cannot attest to that.


Oren

"Walter Cohen" wrote in message
...
Anyone know what HD's return policy is if you do not have a receipt? I
know they take your drivers license number but is there a cap as to how
much stuff ($) you can return without a receipt before they disallow it?
I know Walmart puts you on a 'black' list and after a while (not sure how
you define 'a while') they disallow you returning items.

Anyway, I purchased a small $ item last year ($13.96 door closer) and
didn't need it. I looked far and wide for the receipt and couldn't locate
it so I took the item back to HD and got a gift card (which is ok because
I'm always in their store).
Wouldn't you know it the next day I was cleaning off my desk and came
across the receipt!
Of course the receipt was 9 months old(!) and the receipt states they
would take the receipt items back for 90 days so it is doubtful if I could
have used the receipt to return the item. Too bad I can't go back (or
call HQ) and give them the receipt and have them take me off their 'list'.


You are having a major conundrum over $13.95???!!!

Use the gift card and next time put your receipt in a safe place....

In article ,
"Walter Cohen" wrote:

Anyone know what HD's return policy is if you do not have a receipt?

It has become common practice among retailers to give in-store credit when an
item they sell is returned in SALE-ABLE condition with no receipt.

I know they take your drivers license number but is there a cap as to how
much stuff ($) you can return without a receipt before they disallow it?

I expect there is NOT an official dollar limit. Particularly high-dollar
returns, especially those without a receipt, will require the approval of the
store manager or assistant manager.

I know Walmart puts you on a 'black' list and after a while (not sure how
you define 'a while') they disallow you returning items.

How do you KNOW this? I worked for a couple years at our local Wal-Mart and
was never informed of such a policy.

I suppose that if the same person repeatedly brings back stuff for store
credit they will take serious notice. The only person "blacklisted" that I
know of is a convicted shoplifter. They are not allowed into the store.

Anyway, I purchased a small $ item last year ($13.96 door closer) and didn't
need it. I looked far and wide for the receipt and couldn't locate it so I
took the item back to HD and got a gift card (which is ok because I'm always
in their store).

This is exactly what I plan to do if/when I clean-out my garage. I have
perhaps a couple dozen small parts (plumbing & electrical) that were never
used and should be cheerfully accepted (for store credit) by my local Lowes
without receipt.

Wouldn't you know it the next day I was cleaning off my desk
and came across the receipt!

And what did you learn from this exercise? NEVER clean-off your desk!

Too bad I can't go back (or call HQ)
and give them the receipt and have them take me off their 'list'.

Don't worry about it. Unless you have made a habit of returning items with no
receipt (for store credit), you are probably NOT on an actual "list" at all.
Even if you return something or other a couple times in the coming year, I
doubt they'll even raise an eyebrow.

It's the creeps that (somehow) steal a high-dollar item (i.e. rechargeable
drill system) and attempt to return it for CA$H that is the biggest thing they
watch for. Honest guys like you don't give them a moment's pause.
--

JR

No project too small
All projects too big

Walter Cohen wrote:
Anyone know what HD's return policy is if you do not have a receipt? I
know they take your drivers license number but is there a cap as to how
much stuff ($) you can return without a receipt before they disallow it?
I know Walmart puts you on a 'black' list and after a while (not sure
how you define 'a while') they disallow you returning items.


You sound pretty paranoid. I've returned tons of things with and without a
receipt to HD and they don't care. I buy a lot of product there and having
a generous return policy is just good business. I don't take advantage of
it - I don't buy use and return parts/tools like they're a rental company
(that dept is at the far end of the store), but if I don't end up using a
bunch of pex or copper fittings, electrical boxes, etc. for a project -
they'll gladly take it back and sell it to someone else.

a

"Walter Cohen" wrote in message
...
Anyone know what HD's return policy is if you do not have a receipt? I
know they take your drivers license number but is there a cap as to how
much stuff ($) you can return without a receipt before they disallow it?
I know Walmart puts you on a 'black' list and after a while (not sure how
you define 'a while') they disallow you returning items.

Anyway, I purchased a small $ item last year ($13.96 door closer) and
didn't need it. I looked far and wide for the receipt and couldn't locate
it so I took the item back to HD and got a gift card (which is ok because
I'm always in their store).
Wouldn't you know it the next day I was cleaning off my desk and came
across the receipt!
Of course the receipt was 9 months old(!) and the receipt states they
would take the receipt items back for 90 days so it is doubtful if I could
have used the receipt to return the item. Too bad I can't go back (or
call HQ) and give them the receipt and have them take me off their 'list'.

Walter

I have noticed sometimes without a receipt the refund can be considerably
less than I paid. When this happens I just tell them I'll return in a day
or two with the receipt.

"Walter Cohen" wrote in message
...
Anyone know what HD's return policy is if you do not have a receipt? I
know they take your drivers license number but is there a cap as to how
much stuff ($) you can return without a receipt before they disallow it?
I know Walmart puts you on a 'black' list and after a while (not sure how
you define 'a while') they disallow you returning items.


I just checked through their web site and you are indeed on the list. If,
in the next 12 months, you attempt to return something else the police will
be called to check you out first. Oh, one more thing, you should have wiped
your fingerprints off it.

In article , "Walter Cohen" wrote:
Anyone know what HD's return policy is if you do not have a receipt? I know
they take your drivers license number but is there a cap as to how much
stuff ($) you can return without a receipt before they disallow it?

Why ask here? Why not ask at Home Depot?

Pat wrote:
"Walter Cohen" wrote in message
...
Anyone know what HD's return policy is if you do not have a receipt? I
know they take your drivers license number but is there a cap as to how
much stuff ($) you can return without a receipt before they disallow it?
I know Walmart puts you on a 'black' list and after a while (not sure how
you define 'a while') they disallow you returning items.

Anyway, I purchased a small $ item last year ($13.96 door closer) and
didn't need it. I looked far and wide for the receipt and couldn't locate
it so I took the item back to HD and got a gift card (which is ok because
I'm always in their store).
Wouldn't you know it the next day I was cleaning off my desk and came
across the receipt!
Of course the receipt was 9 months old(!) and the receipt states they
would take the receipt items back for 90 days so it is doubtful if I could
have used the receipt to return the item. Too bad I can't go back (or
call HQ) and give them the receipt and have them take me off their 'list'.

Walter

I have noticed sometimes without a receipt the refund can be considerably
less than I paid. When this happens I just tell them I'll return in a day
or two with the receipt.



They can only credit you the amount the product currently sells for - they
don't know when you bought it and how much you paid for it without the receipt.

a

"Walter Cohen" wrote in message
...
Anyone know what HD's return policy is if you do not have a receipt? I
know they take your drivers license number but is there a cap as to how
much stuff ($) you can return without a receipt before they disallow it?
I know Walmart puts you on a 'black' list and after a while (not sure how
you define 'a while') they disallow you returning items.

Anyway, I purchased a small $ item last year ($13.96 door closer) and
didn't need it. I looked far and wide for the receipt and couldn't locate
it so I took the item back to HD and got a gift card (which is ok because
I'm always in their store).
Wouldn't you know it the next day I was cleaning off my desk and came
across the receipt!
Of course the receipt was 9 months old(!) and the receipt states they
would take the receipt items back for 90 days so it is doubtful if I could
have used the receipt to return the item. Too bad I can't go back (or
call HQ) and give them the receipt and have them take me off their 'list'.

Walter

I don't think they have a "list", or I'd be on there. I have returned a
BUNCH of stuff in the last year. However, I've also spent at least $5k at
Home Depot in the last year. It was almost all on credit card, so they
would have a customer file on me, and not on someone who had spent as much
in cash.

I think they are pretty lenient figuring you'll spend the gift card or lose
it like you did the receipt, and they'll be that much more ahead. I know
when I return stuff, I'm usually on a mission to get more stuff, and use up
the gift card plus additional $$$.

I know WalMart and others are cracking down on serial intentional return
people. Buy it, wear it once, and return it. I don't think articles of
clothing should be returnable at all unless defective. With hardware, if it
's in the original packaging, or saleable, it's just good business for them
to take the items. It's different than other more personal items.

Steve

I gave them 2 credit cards to swipe (one was the actual card used 9 months
earlier) but they said there was no record of it. Perhaps their system only
goes back a few months for data retention.

Walter
"Walter R." wrote in message
...
I always use my credit card for purchases at the HD. No sales slip is
needed when I return stuff for whatever reason. They keep track of each
item purchased by credit card number and just credit it back to your card.
No need to keep or look for sales slips. Date is never a problem.

--
Walter
www.rationality.net
-
"Walter Cohen" wrote in message
...
Anyone know what HD's return policy is if you do not have a receipt? I
know they take your drivers license number but is there a cap as to how
much stuff ($) you can return without a receipt before they disallow it?
I know Walmart puts you on a 'black' list and after a while (not sure how
you define 'a while') they disallow you returning items.

Anyway, I purchased a small $ item last year ($13.96 door closer) and
didn't need it. I looked far and wide for the receipt and couldn't
locate it so I took the item back to HD and got a gift card (which is ok
because I'm always in their store).
Wouldn't you know it the next day I was cleaning off my desk and came
across the receipt!
Of course the receipt was 9 months old(!) and the receipt states they
would take the receipt items back for 90 days so it is doubtful if I
could have used the receipt to return the item. Too bad I can't go back
(or call HQ) and give them the receipt and have them take me off their
'list'.

Walter

In article ,
"Walter Cohen" wrote:

Anyone know what HD's return policy is if you do not have a receipt? I know
they take your drivers license number but is there a cap as to how much
stuff ($) you can return without a receipt before they disallow it?
I know Walmart puts you on a 'black' list and after a while (not sure how
you define 'a while') they disallow you returning items.

Anyway, I purchased a small $ item last year ($13.96 door closer) and didn't
need it. I looked far and wide for the receipt and couldn't locate it so I
took the item back to HD and got a gift card (which is ok because I'm always
in their store).
Wouldn't you know it the next day I was cleaning off my desk and came across
the receipt!
Of course the receipt was 9 months old(!) and the receipt states they would
take the receipt items back for 90 days so it is doubtful if I could have
used the receipt to return the item. Too bad I can't go back (or call HQ)
and give them the receipt and have them take me off their 'list'.

Walter

I made a respectable 30% ROI in about a year on a home depot purchase of
about $125. I had purchased a number of framing brackets that I ended up
not needing, and procrastinated returning. I *did* have the receipt, but
since it had been more than 90 days, they would "only" give me store
credit. Turns out that the price on that item had increased about 30% in
that year.

In article 273zj.58846$FO1.25756@edtnps82, a wrote:

They can only credit you the amount the product currently sells for - they
don't know when you bought it and how much you paid for it without the
receipt.

a

Usually w/o receipt, they'll likely credit you not (Necessarily) the
current price, but the LOWEST price it has sold for. Because of the
reason you gave above.

In article
,
Kurt Ullman wrote:

In article 273zj.58846$FO1.25756@edtnps82, a wrote:

They can only credit you the amount the product currently sells for - they
don't know when you bought it and how much you paid for it without the
receipt.

a

Usually w/o receipt, they'll likely credit you not (Necessarily) the
current price, but the LOWEST price it has sold for. Because of the
reason you gave above.

Since that flies in the face of my personal experience, are you basing
that on your experience, or merely reasonable speculation?

Smitty Two wrote:
In article
,
Kurt Ullman wrote:

In article 273zj.58846$FO1.25756@edtnps82, a wrote:

They can only credit you the amount the product currently sells for - they
don't know when you bought it and how much you paid for it without the
receipt.

a
Usually w/o receipt, they'll likely credit you not (Necessarily) the
current price, but the LOWEST price it has sold for. Because of the
reason you gave above.

Since that flies in the face of my personal experience, are you basing
that on your experience, or merely reasonable speculation?

Thats what every return policy I have ever read states. The few times I
have returned something without a receipt they followed the policy. In
one case the girl remarked, "sorry, this sells for $75 but it sold for
$55 two months ago so I can only give you $55" (approximate numbers from
memory).

Smitty Two wrote:
In article
,
Kurt Ullman wrote:

In article 273zj.58846$FO1.25756@edtnps82, a wrote:

They can only credit you the amount the product currently sells for
- they don't know when you bought it and how much you paid for it
without the receipt.

a

Usually w/o receipt, they'll likely credit you not (Necessarily)
the current price, but the LOWEST price it has sold for. Because of
the reason you gave above.

Since that flies in the face of my personal experience, are you basing
that on your experience, or merely reasonable speculation?

I took an item back to Lowes WITH a receipt. The store refunded MORE than I
paid. When I called it to their attention, they told me the item's price had
gone up!

Go figure... Because their computer can't!

If you don't have a receipt, you ain't getting cash back. period.
Store credit up to 90 days
Mgr's have some discretion after that.

And yes, they DO keep a black list of habitual returners. It has gotten to
be a VERY expensive burden. Too many guys buying extension ladders on
Friday and returning them on Monday covered with paint.

Recent HD employee


"Walter Cohen" wrote in message
...
Anyone know what HD's return policy is if you do not have a receipt? I
know they take your drivers license number but is there a cap as to how
much stuff ($) you can return without a receipt before they disallow it?
I know Walmart puts you on a 'black' list and after a while (not sure how
you define 'a while') they disallow you returning items.

Anyway, I purchased a small $ item last year ($13.96 door closer) and
didn't need it. I looked far and wide for the receipt and couldn't locate
it so I took the item back to HD and got a gift card (which is ok because
I'm always in their store).
Wouldn't you know it the next day I was cleaning off my desk and came
across the receipt!
Of course the receipt was 9 months old(!) and the receipt states they
would take the receipt items back for 90 days so it is doubtful if I could
have used the receipt to return the item. Too bad I can't go back (or
call HQ) and give them the receipt and have them take me off their 'list'.

Walter

HeyBub wrote:
Smitty Two wrote:
In article
,
Kurt Ullman wrote:

In article 273zj.58846$FO1.25756@edtnps82, a wrote:

They can only credit you the amount the product currently sells for
- they don't know when you bought it and how much you paid for it
without the receipt.

a
Usually w/o receipt, they'll likely credit you not (Necessarily)
the current price, but the LOWEST price it has sold for. Because of
the reason you gave above.
Since that flies in the face of my personal experience, are you basing
that on your experience, or merely reasonable speculation?

I took an item back to Lowes WITH a receipt. The store refunded MORE than I
paid. When I called it to their attention, they told me the item's price had
gone up!

Go figure... Because their computer can't!



Damn - you should have bought more!

a

PS - Was it copper?

Kurt Ullman wrote:
In article 273zj.58846$FO1.25756@edtnps82, a wrote:

They can only credit you the amount the product currently sells for - they
don't know when you bought it and how much you paid for it without the
receipt.

a

Usually w/o receipt, they'll likely credit you not (Necessarily) the
current price, but the LOWEST price it has sold for. Because of the
reason you gave above.

Makes (business) sense...

a

"curmudgeon" wrote in message
...
If you don't have a receipt, you ain't getting cash back. period.
Store credit up to 90 days
Mgr's have some discretion after that.

And yes, they DO keep a black list of habitual returners. It has gotten
to be a VERY expensive burden. Too many guys buying extension ladders on
Friday and returning them on Monday covered with paint.

Recent HD employee

You guys are too good. I would have said no dice and risked losing a
customer. I overbuy a lot on projects, mainly to save me a trip of 35 miles
when I need one or two more widgets to finish. Unopened, or just like they
were when I took them home. That's reasonable. Someone bringing back a
ladder with paint on it, and a manager taking it back are both VERY
UNreasonable.

Steve

On Mar 3, 7:17*pm, "Walter Cohen" wrote:
Anyone know what HD's return policy is if you do not have a receipt? *I know
they take your drivers license number but is there a cap as to how much
stuff ($) you can return without a receipt before they disallow it?
I know Walmart puts you on a 'black' list and after a while (not sure how
you define 'a while') they disallow you returning items.

Anyway, I purchased a small $ item last year ($13.96 door closer) and didn't
need it. *I looked far and wide for the receipt and couldn't locate it so I
took the item back to HD and got a gift card (which is ok because I'm always
in their store).
Wouldn't you know it the next day I was cleaning off my desk and came across
the receipt!
Of course the receipt was 9 months old(!) and the receipt states they would
take the receipt items back for 90 days so it is doubtful if I could have
used the receipt to return the item. *Too bad I can't go back (or call HQ)
and give them the receipt and have them take me off their 'list'.

Walter

If HD had a blacklist, I'd be on it. I always overbuy for projects
and return what I don't need. I typically don't even bother with
receipts, store credit is fine with me.

I will tell that they do indeed keep track, at least in the short-term
and on a inter-store basis.

After cleaning up my shop, I had tons of plumbing fittings from
various jobs. I didn't know which were HD's and which were Lowes, so I
took them all into HD and they gave me credit for what their computer
recognized and handed me back anything it didn't. All smiles, no
hassle.

I went back to my van and found a few more HD fittings that had rolled
onto the floor. Instead of going back and troubling the nice folks at
the same HD, I knew I would pass another one on my way home, so I
decided to stop there instead. When I tried to return the items, the
cashier said she needed management approval.

When the manager came over, she looked at the screen and then approved
the return. I asked "Did it flag the fact that I just returned a bunch
of stuff at another HD about 15 minutes ago?" and she said "Yes, but
it's no problem."

Big brother is indeed watching!

On Mar 3, 4:17 pm, "Walter Cohen" wrote:
Anyone know what HD's return policy is if you do not have a receipt? I know
they take your drivers license number but is there a cap as to how much
stuff ($) you can return without a receipt before they disallow it?
I know Walmart puts you on a 'black' list and after a while (not sure how
you define 'a while') they disallow you returning items.

Anyway, I purchased a small $ item last year ($13.96 door closer) and didn't
need it. I looked far and wide for the receipt and couldn't locate it so I
took the item back to HD and got a gift card (which is ok because I'm always
in their store).
Wouldn't you know it the next day I was cleaning off my desk and came across
the receipt!
Of course the receipt was 9 months old(!) and the receipt states they would
take the receipt items back for 90 days so it is doubtful if I could have
used the receipt to return the item. Too bad I can't go back (or call HQ)
and give them the receipt and have them take me off their 'list'.

Walter

I can't count the number of times I have returned stuff to HD without
a receipt. I always buy more than I think I'll need, and return the
unused stuff after I'm done. I even found a bag of some items over a
year old, told them it was that old, and they still took it back. As
long as it shows up on their scanner, they'll take it back. They're
not going to put you on any list, unless maybe they catch you trying
to scam them. They will give you the lowest price that it has sold
for. Last time I took things back without a receipt, the Gal was able
to look it up on the computer because I used my Debit card.

On Mar 4, 2:47*pm, TH wrote:
On Mar 3, 4:17 pm, "Walter Cohen" wrote:





Anyone know what HD's return policy is if you do not have a receipt? *I know
they take your drivers license number but is there a cap as to how much
stuff ($) you can return without a receipt before they disallow it?
I know Walmart puts you on a 'black' list and after a while (not sure how
you define 'a while') they disallow you returning items.

Anyway, I purchased a small $ item last year ($13.96 door closer) and didn't
need it. *I looked far and wide for the receipt and couldn't locate it so I
took the item back to HD and got a gift card (which is ok because I'm always
in their store).
Wouldn't you know it the next day I was cleaning off my desk and came across
the receipt!
Of course the receipt was 9 months old(!) and the receipt states they would
take the receipt items back for 90 days so it is doubtful if I could have
used the receipt to return the item. *Too bad I can't go back (or call HQ)
and give them the receipt and have them take me off their 'list'.

Walter

I can't count the number of times I have returned stuff to HD without
a receipt. I always buy more than I think I'll need, and return the
unused stuff after I'm done. I even found a bag *of some items over a
year old, told them it was that old, and they still took it back. As
long as it shows up on their scanner, they'll take it back. They're
not going to put you on any list, unless maybe they catch you trying
to scam them. They will give you the lowest price that it has sold
for. Last time I took things back without a receipt, the Gal was able
to look it up on the computer because I used my Debit card.- Hide quoted text -

- Show quoted text -

As long as it shows up on their scanner

I once took something back to HD, a long, long time ( 1 year?) after
I bought it. It didn't scan, so they wouldn't take it back. I was
sure I bought it there 'cuz it was in an HD bag with a bunch of other
stuff from the same project and they took everything else back. I was
so convinced that I bought it there that I went back to the aisle
where it should have been and found that the manufacturer had
significantly changed the packaging, along with the SKU.

It was a small dollar item, so I didn't push the issue. I think it's
still in my shop someplace, although I doubt I'll ever use it.

On Mon, 3 Mar 2008 19:17:53 -0500, "Walter Cohen"
wrote:

Anyone know what HD's return policy is if you do not have a receipt? I know
they take your drivers license number but is there a cap as to how much
stuff ($) you can return without a receipt before they disallow it?

I'm sure it's 100 dollars a year or more. I've returned a lot more
than 20 dollars without a receipt and they've never said a word.

I would guess they have a fairly complicated algorithm to decide who
is stealing and who isn't. And they might skip 100 and wait to see if
you surpass 300 or 500 in 3 years. Just guessing at the numbers but
people who shoplift for a "living" must try to do a lot more that.


I don't know if there is a way to show them the receipt after it's no
longer useful for getting cash back. I would think there would be,
because of course they are interested in distinguishing thieves from
others.

Projects drag on. Lots of things keep them from going forward, and I
think the HD people know that.

Walter Cohen wrote:
Anyone know what HD's return policy is if you do not have a receipt? I
know they take your drivers license number but is there a cap as to
how much stuff ($) you can return without a receipt before they
disallow it? I know Walmart puts you on a 'black' list and after a while
(not sure
how you define 'a while') they disallow you returning items.

Today's Home Depot-themed cartoon:

http://daybydaycartoon.com/