On May 28, 6:53*pm, "Stormin Mormon"
wrote:
I'm guessing someone on this list knows. I returned a water
heater, today. Purchased Jan 26, 2004. Six year warranty.

The returns desk refunded me my original $198 or whatever it
was (including the tax). Gave me a store credit "gift" card.
And sent me to go buy another water heater. Which was $388.
So, it cost me about $190 to replace a WH that was in
warranty.

I thought they would say "sorry, sir" and send me home with
a new WH, at no charge. They blamed GE / Hotpoint for that
policy.

Does anyone know?

Oh, it's nice to have hot water, again. And yes, I did
install a shutoff.

--
Christopher A. Young
Learn more about Jesus
*www.lds.org
.

Yours is not a question on HD's return policy, but on how the warranty
for your GE water heater works. These are 2 very different things.

Before I took my water heater back to HD, I would have called GE and
found out exactly how the warranty worked. I'm not sure I'd put a lot
of faith in the guy/gal at HD to know the warranty terms.

I suggest you call GE anyway and explain the situation.Oh yeah...don't
be surprised if you call GE Customer Care and they give you a number
for HD. They sell their water heaters exclusively through HD and may
refer you to them fro warranty questions. If the store did something
wrong, they may be able to make it right. It's worth a shot...

BTW Are you sure it's a Hotpoint? My GE Profile is made by Rheem.