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#1
Posted to rec.woodworking
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Bizarre behavior at Amazon
There have been a number of negative posts about Amazon recently. Well,
this is one more. Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255. Amazon's policy on their website is that they will beat anyone's price by 10% of the difference. Not a great policy (Lowes beats prices by 10%, not just the difference), but not bad. I tried to take them up on it, and they denied they had such a policy. I sent them a link to the policy on their website. They still denied they have such a policy. When they resort to simply telling stupid lies, it is time to shop elsewhere; the occasional bargain isn't worth it. |
#2
Posted to rec.woodworking
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Bizarre behavior at Amazon
On Wed, 16 Aug 2006 22:31:24 GMT, "Toller" wrote:
There have been a number of negative posts about Amazon recently. Well, this is one more. Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255. Amazon's policy on their website is that they will beat anyone's price by 10% of the difference. Not a great policy (Lowes beats prices by 10%, not just the difference), but not bad. I tried to take them up on it, and they denied they had such a policy. I sent them a link to the policy on their website. They still denied they have such a policy. When they resort to simply telling stupid lies, it is time to shop elsewhere; the occasional bargain isn't worth it. dont know bout amazon but i think i just saw that router on heartville tools site and it was on clerance. seems like the price was around 200 but dont quote me there. CRS sucks and i was looking at a whole lotta stuff today. http://www.hartvilletool.com/index.php skeez |
#3
Posted to rec.woodworking
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Bizarre behavior at Amazon
On Wed, 16 Aug 2006 22:31:24 GMT, "Toller" wrote:
There have been a number of negative posts about Amazon recently. Well, this is one more. Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255. Amazon's policy on their website is that they will beat anyone's price by 10% of the difference. Not a great policy (Lowes beats prices by 10%, not just the difference), but not bad. I tried to take them up on it, and they denied they had such a policy. I sent them a link to the policy on their website. They still denied they have such a policy. When they resort to simply telling stupid lies, it is time to shop elsewhere; the occasional bargain isn't worth it. never mind my previous post. just checked again and it is 269, way too much for a clearance price IMO. skeez |
#4
Posted to rec.woodworking
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Bizarre behavior at Amazon
On Wed, 16 Aug 2006 22:31:24 GMT, "Toller" wrote:
There have been a number of negative posts about Amazon recently. Well, this is one more. Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255. Amazon's policy on their website is that they will beat anyone's price by 10% of the difference. Not a great policy (Lowes beats prices by 10%, not just the difference), but not bad. I tried to take them up on it, and they denied they had such a policy. I sent them a link to the policy on their website. They still denied they have such a policy. When they resort to simply telling stupid lies, it is time to shop elsewhere; the occasional bargain isn't worth it. I went to amazon's help pages and under pricing they say this: Price Matching Amazon.com does not have a price-matching policy at this time. We do, however, consistently work toward maintaining competitive prices on everything we carry. So me thinks you have a link to an outdated page that you cannot get to from the main page, that probably shouldn't be there anymore. -Leuf |
#5
Posted to rec.woodworking
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Bizarre behavior at Amazon
Toller wrote:
There have been a number of negative posts about Amazon recently. Well, this is one more. Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255. Amazon's policy on their website is that they will beat anyone's price by 10% of the difference. Not a great policy (Lowes beats prices by 10%, not just the difference), but not bad. I tried to take them up on it, and they denied they had such a policy. I sent them a link to the policy on their website. They still denied they have such a policy. When they resort to simply telling stupid lies, it is time to shop elsewhere; the occasional bargain isn't worth it. Whuch you been smokin' Toller? ;-) From Amazon's web site: "Price Matching Amazon.com does not have a price-matching policy at this time. We do, however, consistently work toward maintaining competitive prices on everything we carry. Please note that in some cases our Web site offers lower prices via the used and new offerings available from Amazon Marketplace or Merchant sellers. For more information, please read our Marketplace Help section." See: http://www.amazon.com/gp/help/custom...d=468502#match -- Jack Novak Buffalo, NY - USA |
#6
Posted to rec.woodworking
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Bizarre behavior at Amazon
"Toller" wrote in message ... There have been a number of negative posts about Amazon recently. Well, this is one more. Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255. Amazon's policy on their website is that they will beat anyone's price by 10% of the difference. Not a great policy (Lowes beats prices by 10%, not just the difference), but not bad. I tried to take them up on it, and they denied they had such a policy. I sent them a link to the policy on their website. They still denied they have such a policy. When they resort to simply telling stupid lies, it is time to shop elsewhere; the occasional bargain isn't worth it. If you want the big Triton you better jump on it as that $200 price is only about 2/3's of the regular price and about $5 more than the small Triton. |
#7
Posted to rec.woodworking
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Bizarre behavior at Amazon
Toller wrote: There have been a number of negative posts about Amazon recently. Well, this is one more. Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255. Amazon's policy on their website is that they will beat anyone's price by 10% of the difference. Not a great policy (Lowes beats prices by 10%, not just the difference), but not bad. I tried to take them up on it, and they denied they had such a policy. I sent them a link to the policy on their website. How about if you post that link for us too? -- FF |
#8
Posted to rec.woodworking
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Bizarre behavior at Amazon
Toller wrote:
There have been a number of negative posts about Amazon recently. Well, this is one more. Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255. Amazon's policy on their website is that they will beat anyone's price by 10% of the difference. Not a great policy (Lowes beats prices by 10%, not just the difference), but not bad. I tried to take them up on it, and they denied they had such a policy. I sent them a link to the policy on their website. They still denied they have such a policy. When they resort to simply telling stupid lies, it is time to shop elsewhere; the occasional bargain isn't worth it. Is this ****-and-moan-about-Amazon week? so were the hell is the link you are referring to? I'm not sure I can add any negative comments about Amazon. I buy from them frequently. In fact I got a shipment yesterday...and one the week before...no problems...good prices...what the hell is the matter with you guys?? Dave |
#9
Posted to rec.woodworking
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Bizarre behavior at Amazon
wrote in message ps.com... Toller wrote: There have been a number of negative posts about Amazon recently. Well, this is one more. Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255. Amazon's policy on their website is that they will beat anyone's price by 10% of the difference. Not a great policy (Lowes beats prices by 10%, not just the difference), but not bad. I tried to take them up on it, and they denied they had such a policy. I sent them a link to the policy on their website. How about if you post that link for us too? The link is right on the page for the router! http://www.amazon.com/gp/feature.htm...7?docId=117374 "Amazon.com's Tools & Hardware Store is committed to offering you the best possible prices on tools and equipment. We will not be undersold. If you find a better price elsewhere, we will match that price and beat it by 10% of the difference." Could anything be clearer? Please note, they didn't claim the router didn't qualify for price matching; they said they have no such policy. Well, obviously they do. |
#10
Posted to rec.woodworking
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Bizarre behavior at Amazon
On Thu, 17 Aug 2006 03:10:10 GMT, "Toller" wrote:
The link is right on the page for the router! http://www.amazon.com/gp/feature.htm...7?docId=117374 "Amazon.com's Tools & Hardware Store is committed to offering you the best possible prices on tools and equipment. We will not be undersold. If you find a better price elsewhere, we will match that price and beat it by 10% of the difference." Could anything be clearer? Please note, they didn't claim the router didn't qualify for price matching; they said they have no such policy. Well, obviously they do. What's interesting is if you look under routers you will not find the triton listed, or at least i didn't. But if you search for triton it shows up. I did not find that link on any of the other routers I checked at random. So something is screwy, as I said it's an outdated link. But it does say that on the listing so they should honor it just to make you happy. They lowered the price on a delta BS about 2 weeks after I bought it and they refunded me the difference (over $100), so my experience with them has been very positive. Btw, I see the triton on woodcraft for $215 not $200, were you factoring in their $15 off coupon? -Leuf |
#11
Posted to rec.woodworking
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Bizarre behavior at Amazon
In article , Toller
wrote: wrote in message ps.com... Toller wrote: There have been a number of negative posts about Amazon recently. Well, this is one more. Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255. Amazon's policy on their website is that they will beat anyone's price by 10% of the difference. Not a great policy (Lowes beats prices by 10%, not just the difference), but not bad. I tried to take them up on it, and they denied they had such a policy. I sent them a link to the policy on their website. How about if you post that link for us too? The link is right on the page for the router! http://www.amazon.com/gp/feature.htm...7?docId=117374 "Amazon.com's Tools & Hardware Store is committed to offering you the best possible prices on tools and equipment. We will not be undersold. If you find a better price elsewhere, we will match that price and beat it by 10% of the difference." Could anything be clearer? Please note, they didn't claim the router didn't qualify for price matching; they said they have no such policy. Well, obviously they do. It sure appears so. |
#12
Posted to rec.woodworking
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Bizarre behavior at Amazon
"Leuf" wrote in message ... On Thu, 17 Aug 2006 03:10:10 GMT, "Toller" wrote: The link is right on the page for the router! http://www.amazon.com/gp/feature.htm...7?docId=117374 "Amazon.com's Tools & Hardware Store is committed to offering you the best possible prices on tools and equipment. We will not be undersold. If you find a better price elsewhere, we will match that price and beat it by 10% of the difference." Could anything be clearer? Please note, they didn't claim the router didn't qualify for price matching; they said they have no such policy. Well, obviously they do. What's interesting is if you look under routers you will not find the triton listed, or at least i didn't. But if you search for triton it shows up. I did not find that link on any of the other routers I checked at random. So something is screwy, as I said it's an outdated link. But it does say that on the listing so they should honor it just to make you happy. They lowered the price on a delta BS about 2 weeks after I bought it and they refunded me the difference (over $100), so my experience with them has been very positive. Btw, I see the triton on woodcraft for $215 not $200, were you factoring in their $15 off coupon? Yes, I was; but I also factored in Amazon's $25 coupon. But since they don't have such a policy... |
#13
Posted to rec.woodworking
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Bizarre behavior at Amazon
"Toller" wrote in message
... wrote in message ps.com... Toller wrote: There have been a number of negative posts about Amazon recently. Well, this is one more. Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255. Amazon's policy on their website is that they will beat anyone's price by 10% of the difference. Not a great policy (Lowes beats prices by 10%, not just the difference), but not bad. I tried to take them up on it, and they denied they had such a policy. I sent them a link to the policy on their website. How about if you post that link for us too? The link is right on the page for the router! http://www.amazon.com/gp/feature.htm...7?docId=117374 "Amazon.com's Tools & Hardware Store is committed to offering you the best possible prices on tools and equipment. We will not be undersold. If you find a better price elsewhere, we will match that price and beat it by 10% of the difference." Could anything be clearer? Please note, they didn't claim the router didn't qualify for price matching; they said they have no such policy. Well, obviously they do. I like the last line of the policy: "All price matching is at the discretion of Amazon.com's Tools & Hardware Store and is subject to change at any time." Apparently, they changed it while you were on the phone!. todd |
#14
Posted to rec.woodworking
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Bizarre behavior at Amazon
Leuf wrote: Price Matching Amazon.com does not have a price-matching policy at this time. We do, however, consistently work toward maintaining competitive prices on everything we carry. So me thinks you have a link to an outdated page that you cannot get to from the main page, that probably shouldn't be there anymore. -Leuf No, for tools they do have a price matching policy. For everything else they don't. Look on the main tools page. That said, I've learned that it's never worth the hassle to try to take up someone on a price match. Just buy it from the better place. I tried once to do a price match at Lowes. I didn't even care if I got the 10%.. just a match to save me driving another 20 minutes. They bitched and whined, so I just walked out and bought nothing at Lowes and everything at the second place. I imagine on Amazon, it would be a total nightmare to try to price match, unless you enjoy talking/emailing Indian CSRs, which I despise doing. |
#15
Posted to rec.woodworking
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Ah, even they agree they cheated me!
When they resort to simply telling stupid lies, it is time to shop elsewhere; the occasional bargain isn't worth it. I sent them an email just to let them know I wouldn't be shopping there in the future, after spending maybe $5,000 there over the last few years. I got this reply. "I have reviewed our previous correspondence with you, and I offer my sincere apologies for any misunderstanding thus far. We're committed to providing you the best possible prices on tools and equipment in our Amazon Tools & Hardware store. If you find a better delivery price anywhere for an item we sell, please contact us before placing your order. We will not only match the competitor's price in most cases, but we will also beat it by 10% of the difference (some restrictions apply)." Does that sound like a sincere apology? I informed them I had already purchased the tool elsewhere. |
#16
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Ah, even they agree they cheated me!
"Toller" wrote in message ... When they resort to simply telling stupid lies, it is time to shop elsewhere; the occasional bargain isn't worth it. I sent them an email just to let them know I wouldn't be shopping there in the future, after spending maybe $5,000 there over the last few years. I got this reply. "I have reviewed our previous correspondence with you, and I offer my sincere apologies for any misunderstanding thus far. We're committed to providing you the best possible prices on tools and equipment in our Amazon Tools & Hardware store. If you find a better delivery price anywhere for an item we sell, please contact us before placing your order. We will not only match the competitor's price in most cases, but we will also beat it by 10% of the difference (some restrictions apply)." Does that sound like a sincere apology? I informed them I had already purchased the tool elsewhere. Well, they did respond with a favorable slant in your direction. Sincere or not it would work for me. Yes, it was sincere, they actually responded. In this day and age getting a response at all is considered sincere. LOL |
#17
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Ah, even they agree they cheated me!
Toller wrote: When they resort to simply telling stupid lies, it is time to shop elsewhere; the occasional bargain isn't worth it. I sent them an email just to let them know I wouldn't be shopping there in the future, after spending maybe $5,000 there over the last few years. I got this reply. "I have reviewed our previous correspondence with you, and I offer my sincere apologies for any misunderstanding thus far. We're committed to providing you the best possible prices on tools and equipment in our Amazon Tools & Hardware store. If you find a better delivery price anywhere for an item we sell, please contact us before placing your order. We will not only match the competitor's price in most cases, but we will also beat it by 10% of the difference (some restrictions apply)." Does that sound like a sincere apology? I informed them I had already purchased the tool elsewhere. It sounds like a form letter that may even have been sent by an autoignorebot, based on keywords in your email. AOL was the first major outfit to use them but they have become legion. Some will add a random name (first name only) to the bottom of the email as a 'personal' touch. -- FF |
#18
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Ah, even they agree they cheated me!
wrote in message oups.com... Toller wrote: When they resort to simply telling stupid lies, it is time to shop elsewhere; the occasional bargain isn't worth it. I sent them an email just to let them know I wouldn't be shopping there in the future, after spending maybe $5,000 there over the last few years. I got this reply. "I have reviewed our previous correspondence with you, and I offer my sincere apologies for any misunderstanding thus far. We're committed to providing you the best possible prices on tools and equipment in our Amazon Tools & Hardware store. If you find a better delivery price anywhere for an item we sell, please contact us before placing your order. We will not only match the competitor's price in most cases, but we will also beat it by 10% of the difference (some restrictions apply)." Does that sound like a sincere apology? I informed them I had already purchased the tool elsewhere. It sounds like a form letter that may even have been sent by an autoignorebot, based on keywords in your email. AOL was the first major outfit to use them but they have become legion. Some will add a random name (first name only) to the bottom of the email as a 'personal' touch. -- FF All speculation. *someone* made a mistake and *someone* else is attempting to correct it. that's all. I recently ordered an item from Rockler online - didn't have time to drive to their retail outlet. Just before it arrived, as luck would have it, I *had* to go to the retail outlet. Imagine my surprise at finding the same item $20 cheaper. Called Rockler Customer Service and after a consul with a supervisor - CS rep told me they could do nothing but I could send the product back and buy from the retail store! Considering freight both ways, it would be a wash. Decided to complain directly so I sent a letter to Ann Rockler Jackson - CEO of Rockler explaining the transaction. Received a call 3 days later with an apology and also received a $20 gift cert in the mail. Bottom line - the supervisor either made a mistake or misunderstood the policy. Just fyi - Vic |
#19
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Ah, even they agree they cheated me!
Vic Baron wrote: wrote in message oups.com... Toller wrote: When they resort to simply telling stupid lies, it is time to shop elsewhere; the occasional bargain isn't worth it. I sent them an email just to let them know I wouldn't be shopping there in the future, after spending maybe $5,000 there over the last few years. I got this reply. "I have reviewed our previous correspondence with you, and I offer my sincere apologies for any misunderstanding thus far. We're committed to providing you the best possible prices on tools and equipment in our Amazon Tools & Hardware store. If you find a better delivery price anywhere for an item we sell, please contact us before placing your order. We will not only match the competitor's price in most cases, but we will also beat it by 10% of the difference (some restrictions apply)." Does that sound like a sincere apology? I informed them I had already purchased the tool elsewhere. It sounds like a form letter that may even have been sent by an autoignorebot, based on keywords in your email. AOL was the first major outfit to use them but they have become legion. Some will add a random name (first name only) to the bottom of the email as a 'personal' touch. -- FF All speculation. *someone* made a mistake and *someone* else is attempting to correct it. that's all. Yes, that is speculation as well. I recently ordered an item from Rockler online - didn't have time to drive to their retail outlet. Just before it arrived, as luck would have it, I *had* to go to the retail outlet. Imagine my surprise at finding the same item $20 cheaper. Called Rockler Customer Service and after a consul with a supervisor - CS rep told me they could do nothing but I could send the product back and buy from the retail store! Considering freight both ways, it would be a wash. Decided to complain directly so I sent a letter to Ann Rockler Jackson - CEO of Rockler explaining the transaction. Received a call 3 days later with an apology and also received a $20 gift cert in the mail. Bottom line - the supervisor either made a mistake or misunderstood the policy. Or, and again this is speculation just like your comments, AR Jackson made an ad hoc decision. -- FF |
#20
Posted to rec.woodworking
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Ah, even they agree they cheated me!
Decided to complain directly so I sent a letter to Ann Rockler Jackson -
CEO of Rockler explaining the transaction. Received a call 3 days later with an apology and also received a $20 gift cert in the mail. Bottom line - the supervisor either made a mistake or misunderstood the policy. I had good luck with Rockler on the one occasion I had to ask them for something. I don't think the CEO at Amazon will answer me though; too concerned about their crashing stock price and profits to care about customers. |
#21
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Ah, even they agree they cheated me!
"I have reviewed our previous correspondence with you, and I offer my
sincere apologies for any misunderstanding thus far. At least they apologized. Doesn't it **** you off when a company inconviences you, the customer, and doesn't apologize? We went to Super K- Mart a few weeks ago and bought about $150 worth of stuff (gifts for a relative's wedding and some stuff for us). And since there's a grocery store attached, we went ahead and bought groceries. Spent about $300 total. After I loaded the van, my wife was looking at the receipt and noticed they didn't give us the sale price on a quilt. I went back in. The clerk called the manager over. The manager (a bull dike with a mullet) looked at the receipt and rudely said "go to the customer service line for the refund; the tellers don't give refunds". She never apologized. As she was walking away, I said "gee an apology would have been nice." She turns a little and gives me a nasty look like I was the biggest prick on the planet! I had to stand in line for 15 minutes at customer service. That kid never apologized either. I told him I'd never shop at K-Mart again. His attitude was 'don't let the door hit you on your way out." ----== Posted via Newsfeeds.Com - Unlimited-Unrestricted-Secure Usenet News==---- http://www.newsfeeds.com The #1 Newsgroup Service in the World! 120,000+ Newsgroups ----= East and West-Coast Server Farms - Total Privacy via Encryption =---- |
#22
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Ah, even they agree they cheated me!
On Thu, 17 Aug 2006 14:36:50 -0500, grappletech
wrote: "I have reviewed our previous correspondence with you, and I offer my sincere apologies for any misunderstanding thus far. At least they apologized. Doesn't it **** you off when a company inconviences you, the customer, and doesn't apologize? We went to Super K- Mart a few weeks ago and bought about $150 worth of stuff (gifts for a relative's wedding and some stuff for us). And since there's a grocery store attached, we went ahead and bought groceries. Spent about $300 total. After I loaded the van, my wife was looking at the receipt and noticed they didn't give us the sale price on a quilt. I went back in. The clerk called the manager over. The manager (a bull dike with a mullet) looked at the receipt and rudely said "go to the customer service line for the refund; the tellers don't give refunds". She never apologized. As she was walking away, I said "gee an apology would have been nice." She turns a little and gives me a nasty look like I was the biggest prick on the planet! I had to stand in line for 15 minutes at customer service. That kid never apologized either. I told him I'd never shop at K-Mart again. His attitude was 'don't let the door hit you on your way out." That sounds like K-Mart's M.O. I'm still amazed that they were able to buy Sears. |
#23
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Bizarre behavior at Amazon
On Wed, 16 Aug 2006 22:31:24 GMT, "Toller" wrote:
There have been a number of negative posts about Amazon recently. Well, this is one more. Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255. Amazon's policy on their website is that they will beat anyone's price by 10% of the difference. Not a great policy (Lowes beats prices by 10%, not just the difference), but not bad. I tried to take them up on it, and they denied they had such a policy. I sent them a link to the policy on their website. They still denied they have such a policy. When they resort to simply telling stupid lies, it is time to shop elsewhere; the occasional bargain isn't worth it. Let me get this straight- you were sitting at home (or elsewhere) ordering tools off the internet, and you're upset because Amazon wouldn't sell you something at Woodcraft's price. Maybe I can understand the problem here if you were driving back and forth all over town and blew $20 in gas to save $25- but you (presumably) never had to leave your chair. So just order the sucker from Woodcraft, and be happy you got a good deal... I don't see why you'd boycott Amazon and pay extra on other things in the future over one item's price. |
#24
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Bizarre behavior at Amazon
Prometheus wrote:
Let me get this straight- you were sitting at home (or elsewhere) ordering tools off the internet, and you're upset because Amazon wouldn't sell you something at Woodcraft's price. No, he's mad because they wouldn't honour their own pricing policy, and refused to admit that they even *had* such a policy even after he sent them a link to their own website. I'd feel the same way. Chris |
#25
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Bizarre behavior at Amazon
"Chris Friesen" wrote in message ... Prometheus wrote: Let me get this straight- you were sitting at home (or elsewhere) ordering tools off the internet, and you're upset because Amazon wouldn't sell you something at Woodcraft's price. No, he's mad because they wouldn't honour their own pricing policy, and refused to admit that they even *had* such a policy even after he sent them a link to their own website. I'd feel the same way. Chris Well in Amazons defense, he did eventually get the apology and did get the offer that he wanted before complaining here. He was in a bigger hurry for satisfaction that they were in giving it. |
#26
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Bizarre behavior at Amazon
"Prometheus" wrote in message Let me get this straight- you were sitting at home (or elsewhere) ordering tools off the internet, and you're upset because Amazon wouldn't sell you something at Woodcraft's price. Maybe I can understand the problem here if you were driving back and forth all over town and blew $20 in gas to save $25- but you (presumably) never had to leave your chair. So just order the sucker from Woodcraft, and be happy you got a good deal... I don't see why you'd boycott Amazon and pay extra on other things in the future over one item's price. You missed on important point. Who was the original poster? It was a person that makes a career of not pinching pennies, but flattening them to replace the dollar bill. He wanted the 10% difference between the two prices that would have gained him another $3 or so. That aside, it was rather dumb of Amazon to state they don't have a policy when it is posted on their web page. |
#27
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Bizarre behavior at Amazon
On Thu, 17 Aug 2006 18:28:01 -0600, Chris Friesen
wrote: Prometheus wrote: Let me get this straight- you were sitting at home (or elsewhere) ordering tools off the internet, and you're upset because Amazon wouldn't sell you something at Woodcraft's price. No, he's mad because they wouldn't honour their own pricing policy, and refused to admit that they even *had* such a policy even after he sent them a link to their own website. I'd feel the same way. To a certain extent, I can see what you're saying- but I still can't get my head around the idea of arguing with a vendor about price matching when simply buying from the cheaper one is a matter of a click or two of the mouse. Presumably, they are the same product- if the cheaper vendor offers an inferior one, or terrible service, then it's fair to say that the more expensive one has added value and is worth the extra $$$. |
#28
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Bizarre behavior at Amazon
On Fri, 18 Aug 2006 12:48:35 GMT, "Edwin Pawlowski"
wrote: "Prometheus" wrote in message Let me get this straight- you were sitting at home (or elsewhere) ordering tools off the internet, and you're upset because Amazon wouldn't sell you something at Woodcraft's price. Maybe I can understand the problem here if you were driving back and forth all over town and blew $20 in gas to save $25- but you (presumably) never had to leave your chair. So just order the sucker from Woodcraft, and be happy you got a good deal... I don't see why you'd boycott Amazon and pay extra on other things in the future over one item's price. You missed on important point. Who was the original poster? It was a person that makes a career of not pinching pennies, but flattening them to replace the dollar bill. He wanted the 10% difference between the two prices that would have gained him another $3 or so. I must have missed that... but I figure the value of my free time is greater than $3 when it comes to dealing with just about anyone's terrible customer service these days. That aside, it was rather dumb of Amazon to state they don't have a policy when it is posted on their web page. It's a big site- possibly an oversight, maybe it was dishonest. Not really worth the wait to even e-mail them and find out, IMO. |
#29
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Bizarre behavior at Amazon
"bf" wrote in news:1155792994.884036.255990
@p79g2000cwp.googlegroups.com: Leuf wrote: Price Matching Amazon.com does not have a price-matching policy at this time. We do, however, consistently work toward maintaining competitive prices on everything we carry. So me thinks you have a link to an outdated page that you cannot get to from the main page, that probably shouldn't be there anymore. -Leuf No, for tools they do have a price matching policy. For everything else they don't. Look on the main tools page. That said, I've learned that it's never worth the hassle to try to take up someone on a price match. Just buy it from the better place. I tried once to do a price match at Lowes. I didn't even care if I got the 10%.. just a match to save me driving another 20 minutes. They bitched and whined, so I just walked out and bought nothing at Lowes and everything at the second place. I imagine on Amazon, it would be a total nightmare to try to price match, unless you enjoy talking/emailing Indian CSRs, which I despise doing. I have never had a problem with Lowes price matching. I present the ad, they go get the item, ring it up, and tell me thanks for shopping there. they know that they will make it up and more in future sales. Returns are never a problem either. |
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Bizarre behavior at Amazon
"Leon" wrote in message om... "Chris Friesen" wrote in message ... Prometheus wrote: Let me get this straight- you were sitting at home (or elsewhere) ordering tools off the internet, and you're upset because Amazon wouldn't sell you something at Woodcraft's price. No, he's mad because they wouldn't honour their own pricing policy, and refused to admit that they even *had* such a policy even after he sent them a link to their own website. I'd feel the same way. Chris Well in Amazons defense, he did eventually get the apology and did get the offer that he wanted before complaining here. He was in a bigger hurry for satisfaction that they were in giving it. No, the "apology" came after I posted here, and after I bought the router at Woodcraft. It was in response to my third email. Don't know if they would actually honor their policy; I never got that far. I expect that if I tried to do it, customer service would tell me they don't have such a policy. |
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