After being abandoned by Expert Appliance Care, who have the contract for
Whirlpool's warrenty repairs (long story [1] ), I'm left needing to repair
the water supply tube. It's a thin plastic tube, with a 4mm internal
diameter (or it is as far as I can tell). I just need to cut out a damaged
section and join the ends together - the question is, what with? I've tried
RS, but they've only got a push on connector that looks like it would come
straight off under mains pressure, and in any case would restrict the tube
to 2mm.

Could anyone suggest somewhere else to try?

Cheers

Bob

[1] Here's the long story bit...

Bought a Whirlpool side-by-side American style fridge freezer. Six months
later, the condensor fan is making a racket, and I've accidentally stretched
the water supply pipe - oops!

Despite promising to phone first, The repairman turns up unnanounced.
No-one in. This happens twice more. Expert Appliance refuse to come out
again, until I remind them that they promised to phone before arriving, and
threaten to call Whirlpool. Repair man turns up, looks at appliance for 10
seconds, "You need a new condenser fan motor, mate" - I'll have to order it.

One month later, comes back, changes motor, but breaks the mounting frame
and says nothing. Hasn't ordered water pipe. Fridge starts buzzing
intermitantly.

Another month later, comes back. New water pipe too short.

3 more weeks, I phone and ask whats going on - the call the "engineer" and
he says they sent the wrong pipe again. He'll order another.

I never hear from them again, despite phoning several times. Buzzing is
getting really loud, so I take the back off and discover the condenser fan
motor bracket is snapped in two. I realise it's been covered up and not
just broken at some other point, because the bit that broke off has been
screwed on back to front.

Phone Whirlpool to tell them that Expert Appliance are not allowed back in
my house, and to get the parts to mend it myself (water pipe and new motor
bracket)

Parts arrive. They're not just wrong, but bear no resemblance to anything
else in my fridge at all! I mend the fan bracket by melting the broken ends
together with a soldering iron. Success! Buzzing eliminated Still no way
to mend the water pipe though.

Post here in desperation!

"Bob" wrote in message

[1] Here's the long story bit...

Bought a Whirlpool side-by-side American style fridge freezer. Six months
later, the condensor fan is making a racket, and I've accidentally stretched
the water supply pipe - oops!

(Long story cut short)

This story sounds like a post for UK legal. Get the consumer protection
people involved and DON'T USE THE PHONE next time you have a complaint.

Complaints and directions should go by post RECORDED DELIVERY.


--
Posted via Mailgate.ORG Server - http://www.Mailgate.ORG

On Tue, 15 Jun 2004 18:30:49 +0100, "Bob"
strung together this:

After being abandoned by Expert Appliance Care, who have the contract for
Whirlpool's warrenty repairs (long story [1] ), I'm left needing to repair
the water supply tube. It's a thin plastic tube, with a 4mm internal
diameter (or it is as far as I can tell). I just need to cut out a damaged
section and join the ends together - the question is, what with? I've tried
RS, but they've only got a push on connector that looks like it would come
straight off under mains pressure, and in any case would restrict the tube
to 2mm.

That';s pretty much what the manufacturers fit anyway. They're usually
fitted where the pipe comes from the fridge into the door so the door
can be removed, if there's one there take it out so you can match it.

Could anyone suggest somewhere else to try?

If it's the same diameter, and if your fridge has one, as the pipe to
the door you should be able to buy one as a spare part for that bit
then fit it to the supply pipe. The other option is to find someone
who supplies the pipes used for chillers in pubs, they're the same
size as some small diameter supply pipes.
--

SJW
A.C.S. Ltd

Bob wrote in message ...
After being abandoned by Expert Appliance Care, who have the contract for
Whirlpool's warrenty repairs (long story [1] ), I'm left needing to repair
the water supply tube. It's a thin plastic tube, with a 4mm internal
diameter (or it is as far as I can tell). I just need to cut out a damaged
section and join the ends together - the question is, what with? I've
tried
RS, but they've only got a push on connector that looks like it would come
straight off under mains pressure, and in any case would restrict the tube
to 2mm.

Could anyone suggest somewhere else to try?

Cheers

Bob

[1] Here's the long story bit...

Bought a Whirlpool side-by-side American style fridge freezer. Six months
later, the condensor fan is making a racket, and I've accidentally
stretched
the water supply pipe - oops!

Despite promising to phone first, The repairman turns up unnanounced.
No-one in. This happens twice more. Expert Appliance refuse to come out
again, until I remind them that they promised to phone before arriving, and
threaten to call Whirlpool. Repair man turns up, looks at appliance for 10
seconds, "You need a new condenser fan motor, mate" - I'll have to order
it.

One month later, comes back, changes motor, but breaks the mounting frame
and says nothing. Hasn't ordered water pipe. Fridge starts buzzing
intermitantly.

Another month later, comes back. New water pipe too short.

3 more weeks, I phone and ask whats going on - the call the "engineer" and
he says they sent the wrong pipe again. He'll order another.

I never hear from them again, despite phoning several times. Buzzing is
getting really loud, so I take the back off and discover the condenser fan
motor bracket is snapped in two. I realise it's been covered up and not
just broken at some other point, because the bit that broke off has been
screwed on back to front.

Phone Whirlpool to tell them that Expert Appliance are not allowed back in
my house, and to get the parts to mend it myself (water pipe and new motor
bracket)

Parts arrive. They're not just wrong, but bear no resemblance to anything
else in my fridge at all! I mend the fan bracket by melting the broken
ends
together with a soldering iron. Success! Buzzing eliminated Still no way
to mend the water pipe though.

Post here in desperation!






If the RS one you are looking at is the black body with blue release
collars, these will easily withstand mains pressure. (rs part no 727-092 for
example)
The seal is enhanced with increased pressure and is rated to 10bar

HTH

Bob

"Bob Minchin" wrote in message
...

Bob wrote in message ...
After being abandoned by Expert Appliance Care, who have the contract for
Whirlpool's warrenty repairs (long story [1] ), I'm left needing to
repair
the water supply tube. It's a thin plastic tube, with a 4mm internal
diameter (or it is as far as I can tell). I just need to cut out a
damaged
section and join the ends together - the question is, what with? I've

I think those water filter kits come with the tube you want (1/4" external).
These come with a pair of special push-fit connectors which convert from
10mm to 1/4". Put these back to back with a piece of 10mm micro-bore pipe
and hopefully your existing pipes will push fit in the free ends. Machine
Mart do this for about £6 (called a Fridge Filter Kit).

On Tue, 15 Jun 2004 18:30:49 +0100, "Bob"
wrote:

After being abandoned by Expert Appliance Care, who have the contract for
Whirlpool's warrenty repairs (long story [1] ), I'm left needing to repair
the water supply tube. It's a thin plastic tube, with a 4mm internal
diameter (or it is as far as I can tell). I just need to cut out a damaged
section and join the ends together - the question is, what with? I've tried
RS, but they've only got a push on connector that looks like it would come
straight off under mains pressure, and in any case would restrict the tube
to 2mm.

Could anyone suggest somewhere else to try?

Cheers

Bob

Why are you doing this?

Adding up the times, you had the thing for 6 months and then it was
broken for about another 3.

Presumably it cost circa £1k or more, and not £200?

You can basically ignore the manufacturer's warranty period of
probably a year. This is supposed to be a decent branded appliance
with proper, professional backup, not something handled by semitrained
monkies.

The first point is that in any equipment purchase use a credit card or
credit agreement and pay it off during the interest free period.
THis gives you Consumer Credit Act cover - the card company is on the
hook with the RETAILER and it is the retailer with whom you have
recourse - they can't fob you off to the manufacturer.

In the circumstances, I would have contacted the retailer first, and
initially followed their policy if the manufacturer or a service agent
is doing the work. However, I would allow an absolute maximum of 14
days for a satisfactory fix. If they can't meet that, then they
either replace the appliance or refund. For something like a fridge,
this is plenty long enough for them to fix any problem.

At the end of 14 days, the retailer gets a letter as well as the card
company, requesting them to cancel the transaction. Both go by
Special Delivery.

If you had asked the retailer when you bought the appliance whether
they though that it would be faulty for 3 months out of 9 then I am
sure thay would have said no. You would simply be reminding them of
that.,

If the appliance was 5 years old, then fair enough, a DIY fix would
perhaps be appropriate, but on something like this, I would hold the
retailer to the fire for three years, warranty or not.


..andy

To email, substitute .nospam with .gl

In message , Bob
wrote
After being abandoned by Expert Appliance Care, who have the contract for
Whirlpool's warrenty repairs (long story [1] ), I'm left needing to repair
the water supply tube. It's a thin plastic tube, with a 4mm internal
diameter (or it is as far as I can tell).

Why not replace the whole tube?

Try Aquarium shops or garden centres selling tropical fish. The
'airline' tube that connects between the pump and airstone comes in a
4mm internal diameter size.

The same shops should have connectors to join the tube but as you say it
will reduce the internal diameter. In my experience the end of the tube
has to be softened in boiling water to get the tube fully over the
connector end. When cool the tube is securely held. In a fridge is the
join likely to become hot again?

The mini tube that is used for irrigating plants ,in hanging baskets,
also appears to have an internal 4mm diameter. Larger garden centres
will have connector for joining this type tube/pipe. Again the connector
has a reduced internal diameter. The more expensive brands (Hozelock)
have a better quality (harder) tube and the connectors screw into the
end of the tube rather than just push on over serrations on the
connector.
--
Alan

Sounds like the tubing used for Reverse Osmosis equipment for preparing tap
water for use in Marine aquariums. All rated at mains pressure using a
plastic compression connector system.
It's about 1/4" external diameter. You can get couplers for it also.
Try a specialist who sells Marine fish - not just tropical.

Alan.


"Bob" wrote in message
...
After being abandoned by Expert Appliance Care, who have the contract for
Whirlpool's warrenty repairs (long story [1] ), I'm left needing to repair
the water supply tube. It's a thin plastic tube, with a 4mm internal
diameter (or it is as far as I can tell). I just need to cut out a
damaged
section and join the ends together - the question is, what with? I've
tried
RS, but they've only got a push on connector that looks like it would come
straight off under mains pressure, and in any case would restrict the tube
to 2mm.

Could anyone suggest somewhere else to try?

Cheers

Bob

[1] Here's the long story bit...

Bought a Whirlpool side-by-side American style fridge freezer. Six months
later, the condensor fan is making a racket, and I've accidentally
stretched
the water supply pipe - oops!

Despite promising to phone first, The repairman turns up unnanounced.
No-one in. This happens twice more. Expert Appliance refuse to come out
again, until I remind them that they promised to phone before arriving,
and
threaten to call Whirlpool. Repair man turns up, looks at appliance for
10
seconds, "You need a new condenser fan motor, mate" - I'll have to order
it.

One month later, comes back, changes motor, but breaks the mounting frame
and says nothing. Hasn't ordered water pipe. Fridge starts buzzing
intermitantly.

Another month later, comes back. New water pipe too short.

3 more weeks, I phone and ask whats going on - the call the "engineer" and
he says they sent the wrong pipe again. He'll order another.

I never hear from them again, despite phoning several times. Buzzing is
getting really loud, so I take the back off and discover the condenser fan
motor bracket is snapped in two. I realise it's been covered up and not
just broken at some other point, because the bit that broke off has been
screwed on back to front.

Phone Whirlpool to tell them that Expert Appliance are not allowed back in
my house, and to get the parts to mend it myself (water pipe and new motor
bracket)

Parts arrive. They're not just wrong, but bear no resemblance to anything
else in my fridge at all! I mend the fan bracket by melting the broken
ends
together with a soldering iron. Success! Buzzing eliminated Still no
way
to mend the water pipe though.

Post here in desperation!

On Tue, 15 Jun 2004 18:30:49 +0100, Bob wrote:

Parts arrive. They're not just wrong, but bear no resemblance to
anything else in my fridge at all!

Complain to where ever you got the parts that they are incorrect and
get them to supply the correct parts. You shouldn't have to pay for
the return of the incorrect ones either.

Stop rolling over to these incompetent firms and get them to do what
you want. Always be polite and curteous, no naughty words, avoid the
use of the word "you" (to personal) use "whirlpool" or the name of the
department. You want the person you are speaking to on your side, give
them no reason at all to feel defensive. The problems are not their,
personal, fault but that of the "system".

--
Cheers
Dave. pam is missing e-mail

Andy Hall wrote:
On Tue, 15 Jun 2004 18:30:49 +0100, "Bob"
wrote:

After being abandoned by Expert Appliance Care, who have the
contract for Whirlpool's warrenty repairs (long story [1] ), I'm
left needing to repair the water supply tube. It's a thin plastic
tube, with a 4mm internal diameter (or it is as far as I can tell).
I just need to cut out a damaged section and join the ends together
- the question is, what with? I've tried RS, but they've only got a
push on connector that looks like it would come straight off under
mains pressure, and in any case would restrict the tube to 2mm.

Could anyone suggest somewhere else to try?

Cheers

Bob

Why are you doing this?

Adding up the times, you had the thing for 6 months and then it was
broken for about another 3.

Presumably it cost circa £1k or more, and not £200?

You can basically ignore the manufacturer's warranty period of
probably a year. This is supposed to be a decent branded appliance
with proper, professional backup, not something handled by semitrained
monkies.

The first point is that in any equipment purchase use a credit card or
credit agreement and pay it off during the interest free period.
THis gives you Consumer Credit Act cover - the card company is on the
hook with the RETAILER and it is the retailer with whom you have
recourse - they can't fob you off to the manufacturer.

In the circumstances, I would have contacted the retailer first, and
initially followed their policy if the manufacturer or a service agent
is doing the work. However, I would allow an absolute maximum of 14
days for a satisfactory fix. If they can't meet that, then they
either replace the appliance or refund. For something like a fridge,
this is plenty long enough for them to fix any problem.

At the end of 14 days, the retailer gets a letter as well as the card
company, requesting them to cancel the transaction. Both go by
Special Delivery.

If you had asked the retailer when you bought the appliance whether
they though that it would be faulty for 3 months out of 9 then I am
sure thay would have said no. You would simply be reminding them of
that.,

If the appliance was 5 years old, then fair enough, a DIY fix would
perhaps be appropriate, but on something like this, I would hold the
retailer to the fire for three years, warranty or not.



I know I could do all that, but to be honest, I just want the damn thing
fixed with the least hassle. The workings of the fridge are so simple even
a monkey could fix them (although not the monkey that works for Expert
Appliance Care apparently). The fan is all sorted now, so all that is left
is the pipe. If I could get a suitable connector, it would be repaired in
minutes. Whirlpool were happy enough to send parts free of charge, but the
trouble is they have sent things that are completely wrong - even the Expert
Appliance guy received the same wrong water pipe as I did.

I did follow all the proper procedure initially, but it just became too much
aggravation to keep chasing people up. Going further down the route you
suggest will just drag things out longer. I intend to write to Whirlpool
after I've fixed everything and see what they have to say for themselves.

Mal

Michael Mcneil wrote:
"Bob" wrote in message

[1] Here's the long story bit...

Bought a Whirlpool side-by-side American style fridge freezer. Six
months later, the condensor fan is making a racket, and I've
accidentally stretched the water supply pipe - oops!

(Long story cut short)

This story sounds like a post for UK legal. Get the consumer
protection people involved and DON'T USE THE PHONE next time you have
a complaint.

Complaints and directions should go by post RECORDED DELIVERY.

I do intend to write, but in the meantime I want to get the fridge working!

Bob

Alan wrote:
In message , Bob
wrote
After being abandoned by Expert Appliance Care, who have the
contract for Whirlpool's warrenty repairs (long story [1] ), I'm
left needing to repair the water supply tube. It's a thin plastic
tube, with a 4mm internal diameter (or it is as far as I can tell).

Why not replace the whole tube?


Where it connects to the fridge is underneath, behind a load of other bits
and pieces, ie really inaccessible. The easiest thing by far would be to
cut out the damaged part (about 4") and join them.

Bob

Alan wrote:
Sounds like the tubing used for Reverse Osmosis equipment for
preparing tap water for use in Marine aquariums. All rated at mains
pressure using a plastic compression connector system.
It's about 1/4" external diameter. You can get couplers for it also.
Try a specialist who sells Marine fish - not just tropical.

Alan.


I'expected it to conform to some kind of standard, because the first thing
it connects to is the water filter. There is a coupler between two pieces
of tubing half way up the back of the fridge (on it's way to the icemaker),
but Whirlpool's parts department seems incapable of sending me one of those
:-(

Bob

Lurch wrote:
On Tue, 15 Jun 2004 18:30:49 +0100, "Bob"
strung together this:

After being abandoned by Expert Appliance Care, who have the
contract for Whirlpool's warrenty repairs (long story [1] ), I'm
left needing to repair the water supply tube. It's a thin plastic
tube, with a 4mm internal diameter (or it is as far as I can tell).
I just need to cut out a damaged section and join the ends together
- the question is, what with? I've tried RS, but they've only got a
push on connector that looks like it would come straight off under
mains pressure, and in any case would restrict the tube to 2mm.

That';s pretty much what the manufacturers fit anyway. They're usually
fitted where the pipe comes from the fridge into the door so the door
can be removed, if there's one there take it out so you can match it.

Could anyone suggest somewhere else to try?

If it's the same diameter, and if your fridge has one, as the pipe to
the door you should be able to buy one as a spare part for that bit
then fit it to the supply pipe. The other option is to find someone
who supplies the pipes used for chillers in pubs, they're the same
size as some small diameter supply pipes.

I've tried getting one a a spare part, but they sent me something that is
almost, but not quite, entirely unlike what I wanted!

Bob

Bob Minchin wrote:
Bob wrote in message ...
After being abandoned by Expert Appliance Care, who have the
contract for Whirlpool's warrenty repairs (long story [1] ), I'm
left needing to repair the water supply tube. It's a thin plastic
tube, with a 4mm internal diameter (or it is as far as I can tell).
I just need to cut out a damaged section and join the ends together
- the question is, what with? I've tried RS, but they've only got a
push on connector that looks like it would come straight off under
mains pressure, and in any case would restrict the tube to 2mm.

Could anyone suggest somewhere else to try?

Cheers

Bob

[1] Here's the long story bit...

Bought a Whirlpool side-by-side American style fridge freezer. Six
months later, the condensor fan is making a racket, and I've
accidentally stretched the water supply pipe - oops!

Despite promising to phone first, The repairman turns up unnanounced.
No-one in. This happens twice more. Expert Appliance refuse to
come out again, until I remind them that they promised to phone
before arriving, and threaten to call Whirlpool. Repair man turns
up, looks at appliance for 10 seconds, "You need a new condenser fan
motor, mate" - I'll have to order it.

One month later, comes back, changes motor, but breaks the mounting
frame and says nothing. Hasn't ordered water pipe. Fridge starts
buzzing intermitantly.

Another month later, comes back. New water pipe too short.

3 more weeks, I phone and ask whats going on - the call the
"engineer" and he says they sent the wrong pipe again.
He'll order another.

I never hear from them again, despite phoning several times. Buzzing
is getting really loud, so I take the back off and discover the
condenser fan motor bracket is snapped in two. I realise it's been
covered up and not just broken at some other point, because the bit
that broke off has been screwed on back to front.

Phone Whirlpool to tell them that Expert Appliance are not allowed
back in my house, and to get the parts to mend it myself (water pipe
and new motor bracket)

Parts arrive. They're not just wrong, but bear no resemblance to
anything else in my fridge at all! I mend the fan bracket by
melting the broken ends together with a soldering iron. Success!
Buzzing eliminated Still no way to mend the water pipe though.

Post here in desperation!






If the RS one you are looking at is the black body with blue release
collars, these will easily withstand mains pressure. (rs part no
727-092 for example)
The seal is enhanced with increased pressure and is rated to 10bar

HTH

No - I hadn't seen those. Aren't they for air only though?

Bob

Dave Liquorice wrote:
On Tue, 15 Jun 2004 18:30:49 +0100, Bob wrote:

Parts arrive. They're not just wrong, but bear no resemblance to
anything else in my fridge at all!

Complain to where ever you got the parts that they are incorrect and
get them to supply the correct parts. You shouldn't have to pay for
the return of the incorrect ones either.

Stop rolling over to these incompetent firms and get them to do what
you want. Always be polite and curteous, no naughty words, avoid the
use of the word "you" (to personal) use "whirlpool" or the name of the
department. You want the person you are speaking to on your side, give
them no reason at all to feel defensive. The problems are not their,
personal, fault but that of the "system".

I know I should, but sometimes you just despair of ever getting something
sorted.

Bob

On Wed, 16 Jun 2004 09:53:02 +0100, "Bob"
wrote:



I know I could do all that, but to be honest, I just want the damn thing
fixed with the least hassle.

I understand your frustration


The workings of the fridge are so simple even
a monkey could fix them (although not the monkey that works for Expert
Appliance Care apparently). The fan is all sorted now, so all that is left
is the pipe. If I could get a suitable connector, it would be repaired in
minutes. Whirlpool were happy enough to send parts free of charge, but the
trouble is they have sent things that are completely wrong - even the Expert
Appliance guy received the same wrong water pipe as I did.

I did follow all the proper procedure initially, but it just became too much
aggravation to keep chasing people up.

Hence the suggestion of going back to the retailer, who has the legal
responsibility and cancelling the card transaction. When this is
done, it normally gets the retailer's attention. You shouldn't have
to keep chasing up the manufacturer and their service agent - the
retailer owns the problem. As I said, I would have given them 14
days to fix and then cancel transaction and they can collect it.
Then buy a new one of a different brand.

Going further down the route you
suggest will just drag things out longer.

Bear in mind that if you fit "foreign parts" yourself, you will likely
void the warranty and weaken your position if you wanted to pass the
issue back to the retailer where it belongs.


I intend to write to Whirlpool
after I've fixed everything and see what they have to say for themselves.

Very little I would imagine apart from a "terribly sorry" letter from
some junior person in customer service and perhaps £20 of Marks and
Spencers vouchers.

Your contract of supply is with the retailer and the whole thing could
have been resolved far more easily.

The manufacturer does not have a commercial relationship with you and
you have no lever over them at all.



..andy

To email, substitute .nospam with .gl

Andy Hall wrote:
On Wed, 16 Jun 2004 09:53:02 +0100, "Bob"
wrote:



I know I could do all that, but to be honest, I just want the damn
thing fixed with the least hassle.

I understand your frustration


The workings of the fridge are so simple even
a monkey could fix them (although not the monkey that works for
Expert Appliance Care apparently). The fan is all sorted now, so
all that is left is the pipe. If I could get a suitable connector,
it would be repaired in minutes. Whirlpool were happy enough to
send parts free of charge, but the trouble is they have sent things
that are completely wrong - even the Expert Appliance guy received
the same wrong water pipe as I did.

I did follow all the proper procedure initially, but it just became
too much aggravation to keep chasing people up.

Hence the suggestion of going back to the retailer, who has the legal
responsibility and cancelling the card transaction. When this is
done, it normally gets the retailer's attention. You shouldn't have
to keep chasing up the manufacturer and their service agent - the
retailer owns the problem. As I said, I would have given them 14
days to fix and then cancel transaction and they can collect it.
Then buy a new one of a different brand.

Going further down the route you
suggest will just drag things out longer.

Bear in mind that if you fit "foreign parts" yourself, you will likely
void the warranty and weaken your position if you wanted to pass the
issue back to the retailer where it belongs.


I intend to write to Whirlpool
after I've fixed everything and see what they have to say for
themselves.

Very little I would imagine apart from a "terribly sorry" letter from
some junior person in customer service and perhaps £20 of Marks and
Spencers vouchers.

Your contract of supply is with the retailer and the whole thing could
have been resolved far more easily.

The manufacturer does not have a commercial relationship with you and
you have no lever over them at all.


If you'd had to deal with the retailer (Direct Electricals) I think you'd
probably give up too! The person I needed to speak to was never available,
and I always had to leave a message to be called back. I;d say only one in
three calls got returned, and then there was a lag because they'd have to
get onto Whirlpool etc etc.

Once Expert Appliance were on the job, everything had to be done directly
with them.

I know what you're saying is right, but I'm so close to having a working
fridge again and not having to deal with these companies that I may as well
just mend the pipe (the damage is outside the fridge itself). Waiting in
for people to call at a random time of day costs money (or lost holiday),
and I'm not prepared to waste any more of that on it.

Bob

On Wed, 16 Jun 2004 11:26:49 +0100, "Bob"
wrote:

Andy Hall wrote:


If you'd had to deal with the retailer (Direct Electricals) I think you'd
probably give up too! The person I needed to speak to was never available,
and I always had to leave a message to be called back. I;d say only one in
three calls got returned, and then there was a lag because they'd have to
get onto Whirlpool etc etc.

Once Expert Appliance were on the job, everything had to be done directly
with them.

I know what you're saying is right, but I'm so close to having a working
fridge again and not having to deal with these companies that I may as well
just mend the pipe (the damage is outside the fridge itself). Waiting in
for people to call at a random time of day costs money (or lost holiday),
and I'm not prepared to waste any more of that on it.

Bob


I understand.

This is the so near and yet so far syndrome - having invested a lot of
time and getting apparently nearer to fixing the problem, leads you to
keep after it because the solution is just around the corner.....

Have you tried contacting your credit card company on this and asking
them to cancel the transaction or get involved in some other way?












..andy

To email, substitute .nospam with .gl

Andy Hall wrote:
On Wed, 16 Jun 2004 11:26:49 +0100, "Bob"
wrote:

Andy Hall wrote:


If you'd had to deal with the retailer (Direct Electricals) I think
you'd probably give up too! The person I needed to speak to was
never available, and I always had to leave a message to be called
back. I;d say only one in three calls got returned, and then there
was a lag because they'd have to get onto Whirlpool etc etc.

Once Expert Appliance were on the job, everything had to be done
directly with them.

I know what you're saying is right, but I'm so close to having a
working fridge again and not having to deal with these companies
that I may as well just mend the pipe (the damage is outside the
fridge itself). Waiting in for people to call at a random time of
day costs money (or lost holiday), and I'm not prepared to waste any
more of that on it.

Bob


I understand.

This is the so near and yet so far syndrome - having invested a lot of
time and getting apparently nearer to fixing the problem, leads you to
keep after it because the solution is just around the corner.....

Have you tried contacting your credit card company on this and asking
them to cancel the transaction or get involved in some other way?


Not yet, but I will if I don't get anywhere within the next few days.
Thanks for all the good advice, anyway.

Bob