On Wed, 16 Jun 2004 11:26:49 +0100, "Bob"
wrote:

Andy Hall wrote:


If you'd had to deal with the retailer (Direct Electricals) I think you'd
probably give up too! The person I needed to speak to was never available,
and I always had to leave a message to be called back. I;d say only one in
three calls got returned, and then there was a lag because they'd have to
get onto Whirlpool etc etc.

Once Expert Appliance were on the job, everything had to be done directly
with them.

I know what you're saying is right, but I'm so close to having a working
fridge again and not having to deal with these companies that I may as well
just mend the pipe (the damage is outside the fridge itself). Waiting in
for people to call at a random time of day costs money (or lost holiday),
and I'm not prepared to waste any more of that on it.

Bob


I understand.

This is the so near and yet so far syndrome - having invested a lot of
time and getting apparently nearer to fixing the problem, leads you to
keep after it because the solution is just around the corner.....

Have you tried contacting your credit card company on this and asking
them to cancel the transaction or get involved in some other way?












..andy

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