On Tue, 15 Jun 2004 18:30:49 +0100, Bob wrote:

Parts arrive. They're not just wrong, but bear no resemblance to
anything else in my fridge at all!

Complain to where ever you got the parts that they are incorrect and
get them to supply the correct parts. You shouldn't have to pay for
the return of the incorrect ones either.

Stop rolling over to these incompetent firms and get them to do what
you want. Always be polite and curteous, no naughty words, avoid the
use of the word "you" (to personal) use "whirlpool" or the name of the
department. You want the person you are speaking to on your side, give
them no reason at all to feel defensive. The problems are not their,
personal, fault but that of the "system".

--
Cheers
Dave. pam is missing e-mail