Andy Hall wrote:
On Wed, 16 Jun 2004 11:26:49 +0100, "Bob"
wrote:

Andy Hall wrote:


If you'd had to deal with the retailer (Direct Electricals) I think
you'd probably give up too! The person I needed to speak to was
never available, and I always had to leave a message to be called
back. I;d say only one in three calls got returned, and then there
was a lag because they'd have to get onto Whirlpool etc etc.

Once Expert Appliance were on the job, everything had to be done
directly with them.

I know what you're saying is right, but I'm so close to having a
working fridge again and not having to deal with these companies
that I may as well just mend the pipe (the damage is outside the
fridge itself). Waiting in for people to call at a random time of
day costs money (or lost holiday), and I'm not prepared to waste any
more of that on it.

Bob


I understand.

This is the so near and yet so far syndrome - having invested a lot of
time and getting apparently nearer to fixing the problem, leads you to
keep after it because the solution is just around the corner.....

Have you tried contacting your credit card company on this and asking
them to cancel the transaction or get involved in some other way?


Not yet, but I will if I don't get anywhere within the next few days.
Thanks for all the good advice, anyway.

Bob