British Gas adverts for what it claims is a 365-days-a-year home
maintenance service have been banned by a watchdog.

The Advertising Standards Authority (ASA) said customers might not get a
visit from an engineer on weekends or public holidays because of staff cuts.

The TV and radio commercials said the HomeCare service was "there for
you 365 days a year" but the ASA ruled that the ads were "misleading".

British Gas said it was disappointed by the decision and it planned an
appeal.

In its verdict, the ASA said: "We concluded that, without qualification
to make clear that a skeleton service operated at weekends and on public
holidays, the claim 'HomeCare is there for you 365 days a year' could
mislead."

Rest of story at http://news.bbc.co.uk/1/hi/uk/7814861.stm

--
Rod

Hypothyroidism is a seriously debilitating condition with an insidious
onset.
Although common it frequently goes undiagnosed.
www.thyromind.info www.thyroiduk.org www.altsupportthyroid.org

Rod gurgled happily, sounding much like they were
saying:

British Gas adverts for what it claims is a 365-days-a-year home
maintenance service have been banned by a watchdog.

The Advertising Standards Authority (ASA) said customers might not get a
visit from an engineer on weekends or public holidays because of staff
cuts.

The TV and radio commercials said the HomeCare service was "there for
you 365 days a year" but the ASA ruled that the ads were "misleading".

British Gas said it was disappointed by the decision and it planned an
appeal.

In its verdict, the ASA said: "We concluded that, without qualification
to make clear that a skeleton service operated at weekends and on public
holidays, the claim 'HomeCare is there for you 365 days a year' could
mislead."

I must have imagined getting a visit from them, three hours after the
initial phone call, on a Saturday, a month or so back.

On 7 Jan 2009 09:48:25 GMT, Adrian wrote:

Rod gurgled happily, sounding much like they were
saying:

British Gas adverts for what it claims is a 365-days-a-year home
maintenance service have been banned by a watchdog.

The Advertising Standards Authority (ASA) said customers might not get a
visit from an engineer on weekends or public holidays because of staff
cuts.

The TV and radio commercials said the HomeCare service was "there for
you 365 days a year" but the ASA ruled that the ads were "misleading".

British Gas said it was disappointed by the decision and it planned an
appeal.

In its verdict, the ASA said: "We concluded that, without qualification
to make clear that a skeleton service operated at weekends and on public
holidays, the claim 'HomeCare is there for you 365 days a year' could
mislead."

I must have imagined getting a visit from them, three hours after the
initial phone call, on a Saturday, a month or so back.

When I used them many years ago their initial call out time was great.
It's a shame it always took many visits before they actually fixed the
problem. Once it took 13!

--
(\__/) M.
(='.'=) Owing to the amount of spam posted via googlegroups and
(")_(") their inaction to the problem. I am blocking most articles
posted from there. If you wish your postings to be seen by
everyone you will need use a different method of posting.
See http://improve-usenet.org

In article ,
Mark wrote:
I must have imagined getting a visit from them, three hours after the
initial phone call, on a Saturday, a month or so back.

When I used them many years ago their initial call out time was great.
It's a shame it always took many visits before they actually fixed the
problem. Once it took 13!

That was my brother's experience too. Fitters who hadn't a clue about
fixing the actual fault so used the shotgun approach when it came to the
electronics in the boiler. None of which they actually carried with them.

--
*I want it all and I want it delivered

Dave Plowman London SW
To e-mail, change noise into sound.

"Dave Plowman (News)" gurgled happily, sounding
much like they were saying:

I must have imagined getting a visit from them, three hours after the
initial phone call, on a Saturday, a month or so back.

When I used them many years ago their initial call out time was great.
It's a shame it always took many visits before they actually fixed the
problem. Once it took 13!

That was my brother's experience too. Fitters who hadn't a clue about
fixing the actual fault so used the shotgun approach when it came to the
electronics in the boiler. None of which they actually carried with
them.

The fitter diagnosed the fault in about ten minutes, didn't have the
part, but arranged it and a return visit for the Tuesday - and
temporarily got the boiler back into service there and then. He was only
here about 30min total.