Bloody DIY stores!

Yesterday I had to assemble a desk and fit a blind for a lady (she had
purchased both). By sheer luck I decided to fit the blind first. No
brackets in the box.

I got on with the desk while she drove to B&Q to sort the blind out.

Today I was fitting a kitchen sink that I had bought from Wickes. No clips,
blanking disc or sealing strips in the box.

15 mile round trip, lady without water for 45mins extra, late for second
job.

From now on I shall completely unpack anything I buy before I leave the
store.


--
Dave
The Medway Handyman
www.medwayhandyman.co.uk
01634 717930
07850 597257

From now on I shall completely unpack anything I buy before I leave the
store.

I always do that at Ikea. Because it's a long way. Because damaged
panels within undamaged boxes seems common. Because the Ikea customer
returns area is the lowest place on earth.

The message .com
from " contains these words:

I always do that at Ikea. Because it's a long way. Because damaged
panels within undamaged boxes seems common. Because the Ikea customer
returns area is the lowest place on earth.

I've never had anything damaged or missing from Ikea. I did snap one of
their knives though. The woman asked how long I'd had it, so I asked how
long the guarantee was. "Oh, twelve months". "Well, I've had it eleven
months then".

--
Skipweasel
Pay no attention to that man behind the curtain.

On 2006-11-14 20:25:32 +0000, "The Medway Handyman"
said:

Bloody DIY stores!

Yesterday I had to assemble a desk and fit a blind for a lady (she had
purchased both). By sheer luck I decided to fit the blind first. No
brackets in the box.

I got on with the desk while she drove to B&Q to sort the blind out.

Today I was fitting a kitchen sink that I had bought from Wickes. No
clips, blanking disc or sealing strips in the box.

15 mile round trip, lady without water for 45mins extra, late for second job.

From now on I shall completely unpack anything I buy before I leave the store.

Always....

I ask them to do it at the checkout before paying and check the parts
against the list inside the box.

The cost for you to go away, waste an hour and return is a great deal
more than 2-3minutes of checkout operator time....

On 2006-11-14 20:36:04 +0000, " said:


From now on I shall completely unpack anything I buy before I leave the
store.

I always do that at Ikea. Because it's a long way. Because damaged
panels within undamaged boxes seems common. Because the Ikea customer
returns area is the lowest place on earth.

I've never tackled that one. Have you been able to get payment from
them for wasted trips?

Andy Hall wrote:
On 2006-11-14 20:25:32 +0000, "The Medway Handyman"
said:

Bloody DIY stores!

Yesterday I had to assemble a desk and fit a blind for a lady (she
had purchased both). By sheer luck I decided to fit the blind
first. No brackets in the box.

I got on with the desk while she drove to B&Q to sort the blind out.

Today I was fitting a kitchen sink that I had bought from Wickes. No
clips, blanking disc or sealing strips in the box.

15 mile round trip, lady without water for 45mins extra, late for
second job.

From now on I shall completely unpack anything I buy before I leave
the store.

Always....

I ask them to do it at the checkout before paying and check the parts
against the list inside the box.

The cost for you to go away, waste an hour and return is a great deal
more than 2-3minutes of checkout operator time....

I was at the back of a bloke who was about to do that...I told him there's
a floor assistant ask her to check the parts...this is a payment checkout
not a item chechout.

And he did.

--
Sir Benjamin Middlethwaite

On 2006-11-14 21:37:31 +0000, "The3rd Earl Of Derby" said:

Andy Hall wrote:
On 2006-11-14 20:25:32 +0000, "The Medway Handyman"
said:


15 mile round trip, lady without water for 45mins extra, late for
second job.

From now on I shall completely unpack anything I buy before I leave
the store.

Always....

I ask them to do it at the checkout before paying and check the parts
against the list inside the box.

The cost for you to go away, waste an hour and return is a great deal
more than 2-3minutes of checkout operator time....

I was at the back of a bloke who was about to do that...I told him there's
a floor assistant ask her to check the parts...this is a payment checkout
not a item chechout.

And he did.

That's up to him. If the department managers did their jobs
properly and ensured the integrity of packaging, this wouldn't arise.
As it is, unless the customer insists, it won't get done. There is no
better place than the checkout to encourage the retailer to do things
properly.

Andy Hall wrote:
On 2006-11-14 21:37:31 +0000, "The3rd Earl Of Derby"
said:

Andy Hall wrote:
On 2006-11-14 20:25:32 +0000, "The Medway Handyman"
said:


15 mile round trip, lady without water for 45mins extra, late for
second job.

From now on I shall completely unpack anything I buy before I leave
the store.

Always....

I ask them to do it at the checkout before paying and check the
parts against the list inside the box.

The cost for you to go away, waste an hour and return is a great
deal more than 2-3minutes of checkout operator time....

I was at the back of a bloke who was about to do that...I told him
there's a floor assistant ask her to check the parts...this is a
payment checkout not a item chechout.

And he did.

That's up to him. If the department managers did their jobs
properly and ensured the integrity of packaging, this wouldn't arise.
As it is, unless the customer insists, it won't get done. There is no
better place than the checkout to encourage the retailer to do things
properly.

How can they check a package thats sealed in cling film? more to the point
if the package has not got a seal on the box but the rest have then this is
down to the customer to pick one that has or ask for an unopened item.


--
Sir Benjamin Middlethwaite

On Tue, 14 Nov 2006 21:58:02 +0000, Andy Hall wrote:

On 2006-11-14 21:37:31 +0000, "The3rd Earl Of Derby" said:

Andy Hall wrote:
On 2006-11-14 20:25:32 +0000, "The Medway Handyman"
said:


15 mile round trip, lady without water for 45mins extra, late for
second job.

From now on I shall completely unpack anything I buy before I leave
the store.

Always....

I ask them to do it at the checkout before paying and check the parts
against the list inside the box.

The cost for you to go away, waste an hour and return is a great deal
more than 2-3minutes of checkout operator time....

I was at the back of a bloke who was about to do that...I told him there's
a floor assistant ask her to check the parts...this is a payment checkout
not a item chechout.

And he did.

That's up to him. If the department managers did their jobs
properly and ensured the integrity of packaging, this wouldn't arise.
As it is, unless the customer insists, it won't get done. There is no
better place than the checkout to encourage the retailer to do things
properly.


And no better place to get your head chewed off by others waiting in the
queue.!!!

On 2006-11-14 22:11:17 +0000, "The3rd Earl Of Derby" said:

How can they check a package thats sealed in cling film?

It can be done at the checkout.


more to the point
if the package has not got a seal on the box but the rest have then this is
down to the customer to pick one that has or ask for an unopened item.

I disagree.

It is up to the store to display and offer complete merchandise for
sale, not boxes with
bits missing. The customer should not have to deal with that. If an
item is displayed as available for sale that is it. The customer
should not be the QA department or shelf stacker.

On 2006-11-14 22:28:14 +0000, Stuart said:

On Tue, 14 Nov 2006 21:58:02 +0000, Andy Hall wrote:

That's up to him. If the department managers did their jobs
properly and ensured the integrity of packaging, this wouldn't arise.
As it is, unless the customer insists, it won't get done. There is no
better place than the checkout to encourage the retailer to do things
properly.


And no better place to get your head chewed off by others waiting in the
queue.!!!

Irrelevant.

The store should offer goods in pristine condition, complete and in
packaging if they are to be sold at the full price. If the store
doesn't want to do that then they can put said items in a clearance or
jumble sale for people to pick over.

Another example of this is where the store has not price marked an item
correctly and it won't scan at the register. Typically someone is sent
to check or the customer is asked the price. Under those circumstances
I will tell them that I don't know but I will offer them so much for
it. They can decide if they want to accept it.

Having a queue behind as a result of lack of pricing, pieces missing or
whatever is neither here nor there. Either the transaction is correct
or it isn't. If it isn't, because of mispricing or bits missing then
that needs to be corrected. The presence of a queue has no bearing on
the negotiating position of the the store or the customer.

If other customers would like to reach a register possibly more
quickly, they have the option to join a different queue.

Andy Hall wrote:
On 2006-11-14 22:11:17 +0000, "The3rd Earl Of Derby"
said:

How can they check a package thats sealed in cling film?

It can be done at the checkout.


more to the point
if the package has not got a seal on the box but the rest have then
this is down to the customer to pick one that has or ask for an
unopened item.

I disagree.

It is up to the store to display and offer complete merchandise for
sale, not boxes with
bits missing. The customer should not have to deal with that. If an
item is displayed as available for sale that is it. The customer
should not be the QA department or shelf stacker.

I can see the headlines now...

Man is assulted over missing cheese piece!

A man was arrested today at an Asda supermarket.
The who has not yet been named, attacked another man namely joe public.
Mr joe public told the local rag that the attacker got in a miff because I
asked the cashier to check the box for any missing cheese pieces as I
didn't want to come back half hour later demanding an exchange or refund.



--
Sir Benjamin Middlethwaite

On 2006-11-14 23:11:56 +0000, "The3rd Earl Of Derby" said:

I can see the headlines now...

Man is assulted over missing cheese piece!

A man was arrested today at an Asda supermarket.
The who has not yet been named, attacked another man namely joe public.
Mr joe public told the local rag that the attacker got in a miff because I
asked the cashier to check the box for any missing cheese pieces as I
didn't want to come back half hour later demanding an exchange or refund.

Possible. I don't know how people behave in Asda....

Owain wrote:

Except that does not rule out the possibility that a returned or
incomplete item has been reclingfilmed in the back shop and put out
for sale.

Thinking about it, the Wickes guy took a clips/strip/plug box from a sink in
the shelves- I wonder if they removed it from the shelves or just left it
there for the next unsuspecting punter?


--
Dave
The Medway Handyman
www.medwayhandyman.co.uk
01634 717930
07850 597257

In article ,
Guy King wrote:
I always do that at Ikea. Because it's a long way. Because damaged
panels within undamaged boxes seems common. Because the Ikea customer
returns area is the lowest place on earth.

I've never had anything damaged or missing from Ikea.

I have. Made it 100% with me. The experience of trying to get it sorted
made me vow to never go back. Took 2 hours queuing up while people
returned presumably ok goods they just didn't want.

--
*My designated driver drove me to drink

Dave Plowman London SW
To e-mail, change noise into sound.

In article ,
The Medway Handyman wrote:
Thinking about it, the Wickes guy took a clips/strip/plug box from a
sink in the shelves- I wonder if they removed it from the shelves or
just left it there for the next unsuspecting punter?

What do you think? I *know*...;-)

--
*Time flies like an arrow. Fruit flies like a banana.*

Dave Plowman London SW
To e-mail, change noise into sound.

Andy Hall wrote:
On 2006-11-14 22:11:17 +0000, "The3rd Earl Of Derby" said:

more to the point
if the package has not got a seal on the box but the rest have then this is
down to the customer to pick one that has or ask for an unopened item.

I disagree.

It is up to the store to display and offer complete merchandise for
sale, not boxes with
bits missing. The customer should not have to deal with that. If an
item is displayed as available for sale that is it. The customer
should not be the QA department or shelf stacker.

Bottom dweling stores will cut out those costs to keep prices down and
profits up. You the customer know that when you go there, so you know
what youre going to get. Yes its annoying, but really you did choose
it.


NT

Andy Hall wrote:

Another example of this is where the store has not price marked an item
correctly and it won't scan at the register. Typically someone is sent
to check or the customer is asked the price. Under those circumstances
I will tell them that I don't know but I will offer them so much for
it. They can decide if they want to accept it.

Very annoying at supermarkets when it happens on low value items, they
ought to have a policy that any item where the barcode reads ok, but the
computer doesn't know the price is 10p, that'd encourage them to get the
stock system right ...

On Wed, 15 Nov 2006 01:10:57 +0000 (GMT), Dave Plowman (News) wrote:

Thinking about it, the Wickes guy took a clips/strip/plug box from a
sink in the shelves- I wonder if they removed it from the shelves or
just left it there for the next unsuspecting punter?

What do you think? I *know*...;-)

It'll be still on the shelves, some one will buy it and eventually
someone will not be bothered (or maybe not even notice) that parts are
missing.

Restocking returned goods "as new" with damage or faults is very common.
This is the primary reason I avoid buying in DSG Retail group stores
(Dixons, PC World, The Link, Currys) having bought stuff "as news" shrink
wrapped, sealed, only to find it "used" and obviously a customer return
on unpacking the product at home. Be very wary of places that insist that
*everything* is returned when you reject goods due to faults or damage.

--
Cheers
Dave. pam is missing e-mail

On 2006-11-15 06:02:56 +0000, said:

Andy Hall wrote:
On 2006-11-14 22:11:17 +0000, "The3rd Earl Of Derby" said:

more to the point
if the package has not got a seal on the box but the rest have then this is
down to the customer to pick one that has or ask for an unopened item.

I disagree.

It is up to the store to display and offer complete merchandise for
sale, not boxes with
bits missing. The customer should not have to deal with that. If an
item is displayed as available for sale that is it. The customer
should not be the QA department or shelf stacker.

Bottom dweling stores will cut out those costs to keep prices down and
profits up. You the customer know that when you go there, so you know
what youre going to get. Yes its annoying, but really you did choose
it.


NT

Mmm. That's one reason why I try to avoid such places.

Owain wrote:
The3rd Earl Of Derby wrote:
I can see the headlines now...
Man is assulted over missing cheese piece!
A man was arrested today at an Asda supermarket.
The who has not yet been named, attacked another man namely joe
public. Mr joe public told the local rag that the attacker got in a
miff because I asked the cashier to check the box for any missing
cheese pieces as I didn't want to come back half hour later
demanding an exchange or refund.

I don't know about Asda cheese pieces, but Tesco checkout operators
are trained to open boxes of eggs and check for cracked ones.

Owain

I suppose they're are taking into consideration the customer might have
arthuritis(arthritis). :-)

But on saying that what are they doing buying a tin of beans with pull ring
opener?

--
Sir Benjamin Middlethwaite

The Medway Handyman wrote:
Bloody DIY stores!

Yesterday I had to assemble a desk and fit a blind for a lady (she had
purchased both). By sheer luck I decided to fit the blind first. No
brackets in the box.

I got on with the desk while she drove to B&Q to sort the blind out.


I should stop speed reading! I read this as you were assembling a desk
for a blind lady, found a bit missing so she got in her car and drove
back to B&Q!

Dooh

Alan

AlanC wrote:
The Medway Handyman wrote:
Bloody DIY stores!

Yesterday I had to assemble a desk and fit a blind for a lady (she had
purchased both). By sheer luck I decided to fit the blind first. No
brackets in the box.

I got on with the desk while she drove to B&Q to sort the blind out.


I should stop speed reading! I read this as you were assembling a desk
for a blind lady, found a bit missing so she got in her car and drove
back to B&Q!

The guide dog drove of course

In article ,
Owain wrote:
I don't know about Asda cheese pieces, but Tesco checkout operators are
trained to open boxes of eggs and check for cracked ones.

The training's failed, then. Never once seen this although use Tesco often.

--
*A hangover is the wrath of grapes.

Dave Plowman London SW
To e-mail, change noise into sound.

On Wed, 15 Nov 2006 14:17:20 +0000 (GMT), Dave Plowman (News) wrote:

I don't know about Asda cheese pieces, but Tesco checkout operators
are trained to open boxes of eggs and check for cracked ones.

The training's failed, then. Never once seen this although use Tesco
often.

Yeabut, you don't buy eggs. B-)

They certianly check them at the Carlisle 2 store.

--
Cheers
Dave. pam is missing e-mail

We were somewhere around Barstow, on the edge of the desert, when the
drugs began to take hold. I remember "AlanC"
saying something like:

I should stop speed reading! I read this as you were assembling a desk
for a blind lady, found a bit missing so she got in her car and drove
back to B&Q!

I saw her this afternoon - backing out of her drive in the pouring rain,
the poor dear couldn't see the wheelie bins. Rather than stop and move
them, or simply take another cut at the exit (there was plenty of room
on the other side), she insisted on running the car up and down the same
spot, neither gaining nor losing an inch, while every time she did this,
the bins were gaily scratching her paintwork.

I despaired, I really did.
--

Dave

Owain wrote:
Dave Plowman (News) wrote:
I don't know about Asda cheese pieces, but Tesco checkout operators
are trained to open boxes of eggs and check for cracked ones.
The training's failed, then. Never once seen this although use Tesco
often.

Oh well, perhaps they're not trained, perhaps I just get the
intelligent ones who do it on their own initiative.

Owain

Or they've got wise to you returning some, frequently.

--
Sir Benjamin Middlethwaite

On Wed, 15 Nov 2006 16:59:33 +0000 (GMT), "Dave Liquorice"
wrote:

On Wed, 15 Nov 2006 14:17:20 +0000 (GMT), Dave Plowman (News) wrote:

I don't know about Asda cheese pieces, but Tesco checkout operators
are trained to open boxes of eggs and check for cracked ones.

The training's failed, then. Never once seen this although use Tesco
often.

Yeabut, you don't buy eggs. B-)

They certianly check them at the Carlisle 2 store.


Carlisle 2? Unless they have kept it very quiet there is only one
Asda in Carlisle.


--

On Wed, 15 Nov 2006 18:58:16 +0000, Matt wrote:

I don't know about Asda cheese pieces, but Tesco checkout operators
are trained to open boxes of eggs and check for cracked ones.

The training's failed, then. Never once seen this although use Tesco
often.

Yeabut, you don't buy eggs. B-)

They certianly check them at the Carlisle 2 store.

Carlisle 2? Unless they have kept it very quiet there is only one
Asda in Carlisle.

Keep up, we are talking Tesco...

--
Cheers
Dave. pam is missing e-mail

Owain wrote:
The3rd Earl Of Derby wrote:
I don't know about Asda cheese pieces, but Tesco checkout
operators are trained to open boxes of eggs and check for cracked
ones.
The training's failed, then. Never once seen this although use
Tesco often.
Oh well, perhaps they're not trained, perhaps I just get the
intelligent ones who do it on their own initiative.
Or they've got wise to you returning some, frequently.

No, because I don't buy eggs, I just show an interest in what the
person in front of me is buying.

It helps to pass the time and some of the combinations of customer and
product are perplexing.

Owain

Hahahaha! I can think of something else you're saying.

--
Sir Benjamin Middlethwaite

Owain wrote:
The3rd Earl Of Derby wrote:

I can see the headlines now...
Man is assulted over missing cheese piece!
A man was arrested today at an Asda supermarket.
The who has not yet been named, attacked another man namely joe public.
Mr joe public told the local rag that the attacker got in a miff
because I
asked the cashier to check the box for any missing cheese pieces as I
didn't want to come back half hour later demanding an exchange or refund.


I don't know about Asda cheese pieces, but Tesco checkout operators are
trained to open boxes of eggs and check for cracked ones.

LOL

They usually ask me if I have checked my eggs. My standard reply is 'yes
there are 7, or sometimes I say that there are 8 eggs in the box'.
Always brings a smile to their face :-)

Dave

On Thu, 16 Nov 2006 00:18:30 +0000 (GMT), "Dave Liquorice"
wrote:

On Wed, 15 Nov 2006 18:58:16 +0000, Matt wrote:

I don't know about Asda cheese pieces, but Tesco checkout operators
are trained to open boxes of eggs and check for cracked ones.

The training's failed, then. Never once seen this although use Tesco
often.

Yeabut, you don't buy eggs. B-)

They certianly check them at the Carlisle 2 store.

Carlisle 2? Unless they have kept it very quiet there is only one
Asda in Carlisle.

Keep up, we are talking Tesco...

You might be, but there is also only one (big) Tesco in Carlisle

As you said "They certianly check them at the Carlisle 2 store"

So is the store called Asda, Tesco, or just 2 ?


--

On Fri, 17 Nov 2006 11:58:56 +0000, Matt wrote:

You might be, but there is also only one (big) Tesco in Carlisle

No one mentioned size, anyway I suspect all but the really tiny Tesco
stores that are attached to garages sell eggs and even they might. eg
Gosforth, Newcastle upon Tyne.

As you said "They certianly check them at the Carlisle 2 store"

So is the store called Asda, Tesco, or just 2 ?

"Carlisle 2" is what is printed at the top of till recipts from the Tesco
located near M6 J43. Presumably "Carlisle 1" or perhaps just "Carlisle"
is the Tesco Metro in the city center, don't go into the city very often.

--
Cheers
Dave. pam is missing e-mail