Bloody DIY stores!

Yesterday I had to assemble a desk and fit a blind for a lady (she had
purchased both). By sheer luck I decided to fit the blind first. No
brackets in the box.

I got on with the desk while she drove to B&Q to sort the blind out.

Today I was fitting a kitchen sink that I had bought from Wickes. No clips,
blanking disc or sealing strips in the box.

15 mile round trip, lady without water for 45mins extra, late for second
job.

From now on I shall completely unpack anything I buy before I leave the
store.


--
Dave
The Medway Handyman
www.medwayhandyman.co.uk
01634 717930
07850 597257

From now on I shall completely unpack anything I buy before I leave the
store.

I always do that at Ikea. Because it's a long way. Because damaged
panels within undamaged boxes seems common. Because the Ikea customer
returns area is the lowest place on earth.

On 2006-11-14 20:36:04 +0000, " said:


From now on I shall completely unpack anything I buy before I leave the
store.

I always do that at Ikea. Because it's a long way. Because damaged
panels within undamaged boxes seems common. Because the Ikea customer
returns area is the lowest place on earth.

I've never tackled that one. Have you been able to get payment from
them for wasted trips?

The message .com
from " contains these words:

I always do that at Ikea. Because it's a long way. Because damaged
panels within undamaged boxes seems common. Because the Ikea customer
returns area is the lowest place on earth.

I've never had anything damaged or missing from Ikea. I did snap one of
their knives though. The woman asked how long I'd had it, so I asked how
long the guarantee was. "Oh, twelve months". "Well, I've had it eleven
months then".

--
Skipweasel
Pay no attention to that man behind the curtain.

In article ,
Guy King wrote:
I always do that at Ikea. Because it's a long way. Because damaged
panels within undamaged boxes seems common. Because the Ikea customer
returns area is the lowest place on earth.

I've never had anything damaged or missing from Ikea.

I have. Made it 100% with me. The experience of trying to get it sorted
made me vow to never go back. Took 2 hours queuing up while people
returned presumably ok goods they just didn't want.

--
*My designated driver drove me to drink

Dave Plowman London SW
To e-mail, change noise into sound.

On 2006-11-14 20:25:32 +0000, "The Medway Handyman"
said:

Bloody DIY stores!

Yesterday I had to assemble a desk and fit a blind for a lady (she had
purchased both). By sheer luck I decided to fit the blind first. No
brackets in the box.

I got on with the desk while she drove to B&Q to sort the blind out.

Today I was fitting a kitchen sink that I had bought from Wickes. No
clips, blanking disc or sealing strips in the box.

15 mile round trip, lady without water for 45mins extra, late for second job.

From now on I shall completely unpack anything I buy before I leave the store.

Always....

I ask them to do it at the checkout before paying and check the parts
against the list inside the box.

The cost for you to go away, waste an hour and return is a great deal
more than 2-3minutes of checkout operator time....

Andy Hall wrote:
On 2006-11-14 20:25:32 +0000, "The Medway Handyman"
said:

Bloody DIY stores!

Yesterday I had to assemble a desk and fit a blind for a lady (she
had purchased both). By sheer luck I decided to fit the blind
first. No brackets in the box.

I got on with the desk while she drove to B&Q to sort the blind out.

Today I was fitting a kitchen sink that I had bought from Wickes. No
clips, blanking disc or sealing strips in the box.

15 mile round trip, lady without water for 45mins extra, late for
second job.

From now on I shall completely unpack anything I buy before I leave
the store.

Always....

I ask them to do it at the checkout before paying and check the parts
against the list inside the box.

The cost for you to go away, waste an hour and return is a great deal
more than 2-3minutes of checkout operator time....

I was at the back of a bloke who was about to do that...I told him there's
a floor assistant ask her to check the parts...this is a payment checkout
not a item chechout.

And he did.

--
Sir Benjamin Middlethwaite

On 2006-11-14 21:37:31 +0000, "The3rd Earl Of Derby" said:

Andy Hall wrote:
On 2006-11-14 20:25:32 +0000, "The Medway Handyman"
said:


15 mile round trip, lady without water for 45mins extra, late for
second job.

From now on I shall completely unpack anything I buy before I leave
the store.

Always....

I ask them to do it at the checkout before paying and check the parts
against the list inside the box.

The cost for you to go away, waste an hour and return is a great deal
more than 2-3minutes of checkout operator time....

I was at the back of a bloke who was about to do that...I told him there's
a floor assistant ask her to check the parts...this is a payment checkout
not a item chechout.

And he did.

That's up to him. If the department managers did their jobs
properly and ensured the integrity of packaging, this wouldn't arise.
As it is, unless the customer insists, it won't get done. There is no
better place than the checkout to encourage the retailer to do things
properly.

Andy Hall wrote:
On 2006-11-14 21:37:31 +0000, "The3rd Earl Of Derby"
said:

Andy Hall wrote:
On 2006-11-14 20:25:32 +0000, "The Medway Handyman"
said:


15 mile round trip, lady without water for 45mins extra, late for
second job.

From now on I shall completely unpack anything I buy before I leave
the store.

Always....

I ask them to do it at the checkout before paying and check the
parts against the list inside the box.

The cost for you to go away, waste an hour and return is a great
deal more than 2-3minutes of checkout operator time....

I was at the back of a bloke who was about to do that...I told him
there's a floor assistant ask her to check the parts...this is a
payment checkout not a item chechout.

And he did.

That's up to him. If the department managers did their jobs
properly and ensured the integrity of packaging, this wouldn't arise.
As it is, unless the customer insists, it won't get done. There is no
better place than the checkout to encourage the retailer to do things
properly.

How can they check a package thats sealed in cling film? more to the point
if the package has not got a seal on the box but the rest have then this is
down to the customer to pick one that has or ask for an unopened item.


--
Sir Benjamin Middlethwaite

On 2006-11-14 22:11:17 +0000, "The3rd Earl Of Derby" said:

How can they check a package thats sealed in cling film?

It can be done at the checkout.


more to the point
if the package has not got a seal on the box but the rest have then this is
down to the customer to pick one that has or ask for an unopened item.

I disagree.

It is up to the store to display and offer complete merchandise for
sale, not boxes with
bits missing. The customer should not have to deal with that. If an
item is displayed as available for sale that is it. The customer
should not be the QA department or shelf stacker.

On Tue, 14 Nov 2006 21:58:02 +0000, Andy Hall wrote:

On 2006-11-14 21:37:31 +0000, "The3rd Earl Of Derby" said:

Andy Hall wrote:
On 2006-11-14 20:25:32 +0000, "The Medway Handyman"
said:


15 mile round trip, lady without water for 45mins extra, late for
second job.

From now on I shall completely unpack anything I buy before I leave
the store.

Always....

I ask them to do it at the checkout before paying and check the parts
against the list inside the box.

The cost for you to go away, waste an hour and return is a great deal
more than 2-3minutes of checkout operator time....

I was at the back of a bloke who was about to do that...I told him there's
a floor assistant ask her to check the parts...this is a payment checkout
not a item chechout.

And he did.

That's up to him. If the department managers did their jobs
properly and ensured the integrity of packaging, this wouldn't arise.
As it is, unless the customer insists, it won't get done. There is no
better place than the checkout to encourage the retailer to do things
properly.


And no better place to get your head chewed off by others waiting in the
queue.!!!

On 2006-11-14 22:28:14 +0000, Stuart said:

On Tue, 14 Nov 2006 21:58:02 +0000, Andy Hall wrote:

That's up to him. If the department managers did their jobs
properly and ensured the integrity of packaging, this wouldn't arise.
As it is, unless the customer insists, it won't get done. There is no
better place than the checkout to encourage the retailer to do things
properly.


And no better place to get your head chewed off by others waiting in the
queue.!!!

Irrelevant.

The store should offer goods in pristine condition, complete and in
packaging if they are to be sold at the full price. If the store
doesn't want to do that then they can put said items in a clearance or
jumble sale for people to pick over.

Another example of this is where the store has not price marked an item
correctly and it won't scan at the register. Typically someone is sent
to check or the customer is asked the price. Under those circumstances
I will tell them that I don't know but I will offer them so much for
it. They can decide if they want to accept it.

Having a queue behind as a result of lack of pricing, pieces missing or
whatever is neither here nor there. Either the transaction is correct
or it isn't. If it isn't, because of mispricing or bits missing then
that needs to be corrected. The presence of a queue has no bearing on
the negotiating position of the the store or the customer.

If other customers would like to reach a register possibly more
quickly, they have the option to join a different queue.

The Medway Handyman wrote:
Bloody DIY stores!

Yesterday I had to assemble a desk and fit a blind for a lady (she had
purchased both). By sheer luck I decided to fit the blind first. No
brackets in the box.

I got on with the desk while she drove to B&Q to sort the blind out.


I should stop speed reading! I read this as you were assembling a desk
for a blind lady, found a bit missing so she got in her car and drove
back to B&Q!

Dooh

Alan

AlanC wrote:
The Medway Handyman wrote:
Bloody DIY stores!

Yesterday I had to assemble a desk and fit a blind for a lady (she had
purchased both). By sheer luck I decided to fit the blind first. No
brackets in the box.

I got on with the desk while she drove to B&Q to sort the blind out.


I should stop speed reading! I read this as you were assembling a desk
for a blind lady, found a bit missing so she got in her car and drove
back to B&Q!

The guide dog drove of course

We were somewhere around Barstow, on the edge of the desert, when the
drugs began to take hold. I remember "AlanC"
saying something like:

I should stop speed reading! I read this as you were assembling a desk
for a blind lady, found a bit missing so she got in her car and drove
back to B&Q!

I saw her this afternoon - backing out of her drive in the pouring rain,
the poor dear couldn't see the wheelie bins. Rather than stop and move
them, or simply take another cut at the exit (there was plenty of room
on the other side), she insisted on running the car up and down the same
spot, neither gaining nor losing an inch, while every time she did this,
the bins were gaily scratching her paintwork.

I despaired, I really did.
--

Dave