On 2006-11-14 22:28:14 +0000, Stuart said:

On Tue, 14 Nov 2006 21:58:02 +0000, Andy Hall wrote:

That's up to him. If the department managers did their jobs
properly and ensured the integrity of packaging, this wouldn't arise.
As it is, unless the customer insists, it won't get done. There is no
better place than the checkout to encourage the retailer to do things
properly.


And no better place to get your head chewed off by others waiting in the
queue.!!!

Irrelevant.

The store should offer goods in pristine condition, complete and in
packaging if they are to be sold at the full price. If the store
doesn't want to do that then they can put said items in a clearance or
jumble sale for people to pick over.

Another example of this is where the store has not price marked an item
correctly and it won't scan at the register. Typically someone is sent
to check or the customer is asked the price. Under those circumstances
I will tell them that I don't know but I will offer them so much for
it. They can decide if they want to accept it.

Having a queue behind as a result of lack of pricing, pieces missing or
whatever is neither here nor there. Either the transaction is correct
or it isn't. If it isn't, because of mispricing or bits missing then
that needs to be corrected. The presence of a queue has no bearing on
the negotiating position of the the store or the customer.

If other customers would like to reach a register possibly more
quickly, they have the option to join a different queue.