I have only ever ordered from Screw Fix 4 times before and every time
their next day delivery has not materialised. it has always taken
between 3 and 5 days?

So this time I paid extra for before noon 12 next day delivery in the
mistaken belief that may parcel would turn up.
I waited in all day yesterday and nothing turned up !! I live in
London!!
I rang Screw Fix who said it was with Parcel Force.

I rang Parcel force today and they said It was still with Screw fix?????

I have wasted a whole day off and Screw Fix have still not delivered!!
but they have offered to refund my £4 postage for before 12 noon
delivery cost!!!!

they say they have 97% next day delivery, this can't be true.

Would I be right to demand compensation?

Maximus Glutimus wrote:
I have only ever ordered from Screw Fix 4 times before and every time
their next day delivery has not materialised. it has always taken
between 3 and 5 days?

So this time I paid extra for before noon 12 next day delivery in the
mistaken belief that may parcel would turn up.
I waited in all day yesterday and nothing turned up !! I live in
London!!
I rang Screw Fix who said it was with Parcel Force.

I rang Parcel force today and they said It was still with Screw
fix?????

I have wasted a whole day off and Screw Fix have still not delivered!!
but they have offered to refund my £4 postage for before 12 noon
delivery cost!!!!

they say they have 97% next day delivery, this can't be true.

Would I be right to demand compensation?

Probably.
I must have been lucky with my SF orders. They always come the next day. My
last one I ordered at 9 pm on a Monday and it was here 8:30 next morning.
Could be more to do with PF's hub arrangement than SF I suspect.

they say they have 97% next day delivery, this can't be true.

Screwfix have never failed to deliver next day to me (in Reading). I always
use their standard delivery. I once ordered at 20:30 and it STILL arrived
the very next day! (before 12 as well!) I have no idea how they managed it.

Christian.

I have placed at least 30 orders with screwfix and they have all arrived the
next day.

John

"Maximus Glutimus" wrote in message
...
I have only ever ordered from Screw Fix 4 times before and every time
their next day delivery has not materialised. it has always taken
between 3 and 5 days?

So this time I paid extra for before noon 12 next day delivery in the
mistaken belief that may parcel would turn up.
I waited in all day yesterday and nothing turned up !! I live in
London!!
I rang Screw Fix who said it was with Parcel Force.

I rang Parcel force today and they said It was still with Screw fix?????

I have wasted a whole day off and Screw Fix have still not delivered!!
but they have offered to refund my £4 postage for before 12 noon
delivery cost!!!!

they say they have 97% next day delivery, this can't be true.

Would I be right to demand compensation?

I have placed at least 30 orders with screwfix and they have all arrived
the
next day.

They have only failed to deliver next day to me on 2 occasions.

Once when they changed delivery firms to those people with white vans - ANC?

The other time was when the petrol blockade thingy was going on and they
were 3 days late.

Sean

Maximus Glutimus wrote:
I have only ever ordered from Screw Fix 4 times before and every time
their next day delivery has not materialised. it has always taken
between 3 and 5 days?

So this time I paid extra for before noon 12 next day delivery in the
mistaken belief that may parcel would turn up.
I waited in all day yesterday and nothing turned up !! I live in
London!!
I rang Screw Fix who said it was with Parcel Force.

I rang Parcel force today and they said It was still with Screw
fix?????

I have wasted a whole day off and Screw Fix have still not delivered!!
but they have offered to refund my £4 postage for before 12 noon
delivery cost!!!!

they say they have 97% next day delivery, this can't be true.

Would I be right to demand compensation?


You have my sympathy but I have to say the few orders I've placed have been
very early next day (London).

I've placed over 50 orders with SF and every single one has arrived next
day. I think they normally deliver to me by ANC whose local depot is
directly opposite me so that may help.

--
Remove BRAIN before replying
"Maximus Glutimus" wrote in message
...
I have only ever ordered from Screw Fix 4 times before and every time
their next day delivery has not materialised. it has always taken
between 3 and 5 days?

So this time I paid extra for before noon 12 next day delivery in the
mistaken belief that may parcel would turn up.
I waited in all day yesterday and nothing turned up !! I live in
London!!
I rang Screw Fix who said it was with Parcel Force.

I rang Parcel force today and they said It was still with Screw fix?????

I have wasted a whole day off and Screw Fix have still not delivered!!
but they have offered to refund my £4 postage for before 12 noon
delivery cost!!!!

they say they have 97% next day delivery, this can't be true.

Would I be right to demand compensation?

In article ,
Sean Delere wrote:

The other time was when the petrol blockade thingy was going on and they
were 3 days late.


I've ordered maybe 15 times. Always next day. Even in the petrol strikes
when they warned me it might take a few days it still turned up next day.

Not ordered for a few months though.

Darren

I live in sw london!
from the replys so far it seem the problem would most likely be with Parcel
force
then (



Richard Caley wrote:

In article , Maximus Glutimus (mg) writes:

mg I have only ever ordered from Screw Fix 4 times before and every time
mg their next day delivery has not materialised. it has always taken
mg between 3 and 5 days?

Where are you?

`Next day delivery' almost always means `day after next' for people in
Scotland, for instance. That is not particuarly with screwfix, but
anyone.

if you have to plan to be in, and it is not truely urgent, it is
almost always better to let the initial delivery `bounce', when you
aren't there, so they leave a card and you can arange re-delivery with
the local depot of the delivery firm. They are coming from fairly
close-by and so can predict better.

--
Mail me as _O_
|

In article , Maximus Glutimus
writes

I rang Screw Fix who said it was with Parcel Force.

I rang Parcel force today and they said It was still with Screw fix?????

Same happened to me - it turned out to be Parcel Farce. They'd claimed
they'd tried to deliver it the previous day, but couldn't find my flat
(no one else has had a problem in the 18 months I've been here - it's
not difficult!).

ttfn

Martin

--
'24 hours in a day ... 24 beers in a case ... coincidence?'
Steven Wright

Martin Harlow

I have had diabolic delivery times from screwfix, I once ordered a £180 welder,
which did not arrive after 10 days, and which I had complained to them about, I
finally got it after 12 days, then they just kept on sending me more, they sent
me 6 in total, which I returned. Four orders from them have been screwed up,
and the last one they gave me a £40 voucher for my troubles.
But what they have always told me is, they aim to deliver next day, not
guarantee.

Colin.

In article , cstep96396 (c) writes:

c I once ordered a £180 welder,

Are they running some kind of male prostitution ring now? Gives a new
meaning to `screw fix':-).

c which did not arrive after 10 days, and which I had complained to them about, I
c finally got it after 12 days, then they just kept on sending me more, they sent
c me 6 in total, which I returned.

You could just have gone into business selling welders.

I think these have to be considered unsolicited goods (you ordered
one, not the others), so according to this:

http://www.dti.gov.uk/ccp/topics1/unsolicited.htm

they were yours.

--
Mail me as _O_
|

On Fri, 29 Aug 2003 10:48:04 +0000 (UTC), Maximus Glutimus
wrote:

I have only ever ordered from Screw Fix 4 times before and every time
their next day delivery has not materialised. it has always taken
between 3 and 5 days?

So this time I paid extra for before noon 12 next day delivery in the
mistaken belief that may parcel would turn up.
I waited in all day yesterday and nothing turned up !! I live in
London!!
I rang Screw Fix who said it was with Parcel Force.

I rang Parcel force today and they said It was still with Screw fix?????

This can happen with any given courier they use in any given area,
although this should be less the case with PF as they are not a
franchise as far as I know. You need to specify not PF next time you
order then see what happens. Eventually you'll find one courier who
really works in your area, and then you'd do best to stick with them
all the time.

When I order from SF now I always stipulate to be sent via Parcel
Force as in my area, they are absolutely everything you could ever
want, Punctual, fast, take good care of stuff and polite, more than
this they are reliable, but it's HERE that's the big word, I'm sure
they're dreadful elsewhere! Around here, ANC are slow and lynx are
slow and reckless (destroyed order last time - pix available, but grim
viewing!). However this is only for my particular area. As it happens
Lynx don't have a franchisee in this patch at present so it's no
wonder they are no good around here, by their won admission, they have
agency drivers only here and they don't know the area at all most of
the time.

I have wasted a whole day off and Screw Fix have still not delivered!!
but they have offered to refund my £4 postage for before 12 noon
delivery cost!!!!

Well good on them for that, they would be unlikely to be paying it
anyway under the circumstances, so they may as well not charge you for
it either.

they say they have 97% next day delivery, this can't be true.

I've had at least that myself with them, but then I do make a point of
telling them who I want delivering it. Not everyone would, and on the
times I've forgotten, I have not been as happy as I might have been!
My fault entirely for not saying PF on the delivery notes section of
the order page.

Would I be right to demand compensation?

No, not really, they got a set of disclaimers in clear view about
this. If you did, then you'd be trying it on really; you're not a
chancer are you? ;O)
Bye now!
Slowbloke

On Fri, 29 Aug 2003 14:56:29 +0000 (UTC), Maximus Glutimus
wrote:

I live in sw london!
from the replys so far it seem the problem would most likely be with Parcel
force
then (

Possibly, but tell us, what times did you place the orders? There is a
cut off time for next day, and if you order before that, then you
should be in with a fighting chance of seeing the same sort of service
that most of us seem get. Weekends have a different time too. But this
is all on the site so I expect you already know that, if that's how
you shop with them, just trying to help incase you hadn't spotted it.

Actually, how do you order? Online, phone, fax, or is there another
way?

I always do it online unless there's something specific I need to ask
Screwfix about the order at the time of placing it. Not that many
hassles over a longish time to be honest, and in all fairness, hardly
any were of Screwfix' making, or within their control, and I can be
pretty harsh about critique where it's due!

I generally get an e-mail confirming the order straight away or before
midnight, and then another from the shipping section telling me it's
been dispatched by next morning. Once I ordered, online, at about
15:30Hrs, got the order confirmation by the time I had run the e-mail
client to check for it, I got the shipping confirmation at 03:15Hrs,
and the parcel arrived about 5 hours after that at 08:45 or so, and
that was on "normal" delivery! (nothing special, they would say!)
Bye now!
Slowbloke

Steve Firth wrote:
Maximus Glutimus wrote:

Would I be right to demand compensation?

Yes. You paid for something (delivery before 12), they didn't provide
it.

Getting your money could be a whole different story though.

Got stung by an online computer parts suppiler once, I paid extra for next
day as I wanted to do the job at the weekend and that would give me a day to
spare in case it didn't turn up. Friday came and went without any delivery
and when I queried it I was told that yes I'd paid for next day delivery but
no I couldn't get any compo because that didn't apply until after it was
sent, item was out of stock so not sent but would be sent ND when they
finally got it in stock. I cancelled and went elsewhere, lesson learnt.

--
James...
http://www.jameshart.co.uk/

Maximus Glutimus wrote:

I have only ever ordered from Screw Fix 4 times before and every time
their next day delivery has not materialised. it has always taken
between 3 and 5 days?

So this time I paid extra for before noon 12 next day delivery in the
mistaken belief that may parcel would turn up.
I waited in all day yesterday and nothing turned up !! I live in
London!!
I rang Screw Fix who said it was with Parcel Force.

I rang Parcel force today and they said It was still with Screw fix?????

I have wasted a whole day off and Screw Fix have still not delivered!!
but they have offered to refund my £4 postage for before 12 noon
delivery cost!!!!

they say they have 97% next day delivery, this can't be true.

Would I be right to demand compensation?

Like most other replies, I get very good next day service from screwfix.
They now send an email when they dispatch so you should be able to tell
where the fault lies.
No consolation to you but I suspect the problem my lie with where you are
requesting delivery and the carrier and not Screwfix's fault. A couple of
years ago they went through a bad patch on delivery times (and packing
quality) but they really have improved since then.
Bob

I place regular orders with SF. I live outside Bristol. Usually
it's next day, sometimes it takes longer - 2, 3, 5 days one one
occasion.
Courier is usually ParcelFarce.
Did you know that you can track when your order was despatched on
the SF web site then take the ref no. to the ParcelFarce web site
and find out where it is? Log in and go to your order record.
Where it says Despathced on the right, click it. Click the link
to track delivery. Or something like that.

W.




"Maximus Glutimus" wrote in message
...
I have only ever ordered from Screw Fix 4 times before and
every time
their next day delivery has not materialised. it has always
taken
between 3 and 5 days?

So this time I paid extra for before noon 12 next day delivery
in the
mistaken belief that may parcel would turn up.
I waited in all day yesterday and nothing turned up !! I live
in
London!!
I rang Screw Fix who said it was with Parcel Force.

I rang Parcel force today and they said It was still with Screw
fix?????

I have wasted a whole day off and Screw Fix have still not
delivered!!
but they have offered to refund my £4 postage for before 12
noon
delivery cost!!!!

they say they have 97% next day delivery, this can't be true.

Would I be right to demand compensation?

On a phone order you can choose a delivery day; say order on Monday and
specify a Friday delivery, it gives everyone a bit of leeway.

Personally I used to get stuff sent to work, only prob was our warehouse
started sending me every Screwfix box that came in.

Toby.

In article , Richard Caley
writes
In article , cstep96396
(c) writes:
c I once ordered a £180 welder, which did not arrive after 10 days,
c and which I had complained to them about, finally got it after 12
c days, then they just kept on sending me more, they sent me 6 in
c total, which I returned.

You could just have gone into business selling welders.
I think these have to be considered unsolicited goods (you ordered
one, not the others), so according to this:
http://www.dti.gov.uk/ccp/topics1/unsolicited.htm
they were yours.

Except that they weren't.

The salient quite from that site is: "they were sent to a person without
any prior request made by them or on their behalf. Someone who receives
goods in these circumstances may retain them as an unconditional gift,
and does not have to pay for or return any unwanted goods."

But one of those goods *was* ordered; that a total of six or seven of
those goods arrived does not mean that any of them was "unsolicited" as
such -- it just means that the supplier made a mistake and then repeated
that mistake. On the other hand, as only one welder had been ordered,
only one welder could be charged to the buyer's credit or debit card.

The Unsolicited Goods and Services Act refers to "inertia sales", which
was a scam whereby a company would send out goods -- usually worthless
tat -- to anyone and everyone on a mailing list and then, a month or two
later, send a bill or a "red reminder" for those goods. To do that is
now a criminal offence, though I've yet to read of any successful
prosecutions under that law.

--
Paul

In article , Paul C Dickie (pcd) writes:

pcd But one of those goods *was* ordered; that a total of six or seven of
pcd those goods arrived does not mean that any of them was "unsolicited" as
pcd such

Does to me. Do you know for a fact that there has been a court case to
the contrary?

--
Mail me as _O_
|

Does to me. Do you know for a fact that there has been a court case to
the contrary?

The term "unsolicited goods" has a very specific legal meaning. It doesn't
mean anything that comes through the post that you didn't specifically
order. It means goods KNOWINGLY and INTENTIONALLY sent by the supplier in
the hope that they can bully you into paying for it. For example, if out of
the blue, a company sent you an expensive book and asked you to return your
payment (or the book if you don't want it), then it is unsolicited goods and
you can keep the book. If out of the blue, amazon sent you a book and didn't
ask for money, but it was obviously sent in error (i.e. to the wrong
address, or additional to an order you had made), then it is not unsolicited
goods and you can't just keep it.

Christian.

In article , Christian McArdle (cm) writes:

cm The term "unsolicited goods" has a very specific legal meaning. It doesn't
cm mean anything that comes through the post that you didn't specifically
cm order. It means goods KNOWINGLY and INTENTIONALLY sent by the supplier in
cm the hope that they can bully you into paying for it.

Seems ridiculously hard to prove. not that that is unusual in consumer
laws.

cm you can keep the book. If out of the blue, amazon sent you a book and didn't
cm ask for money, but it was obviously sent in error (i.e. to the wrong
cm address, or additional to an order you had made), then it is not unsolicited
cm goods and you can't just keep it.

Well, buggered if I'm going to spend time and/or money correcting
their mistake for them, and if I just ignore it I am providing them
with free warehousing, so I don't seem to have any option which is
both legal and acceptable.

Maybe I just put it out in the street, so long as i can do so without
being done for littering.

--
Mail me as _O_
|

Seems ridiculously hard to prove. not that that is unusual in
consumer laws.

It is easy to prove, as the company will ask you to pay for the goods after
you have received them. This is not the usual method used by a reputable
mail order business, where payment (and free choice of goods) is expected
before dispatch.

Christian.

Or are you saying that if I don't order something but it arives, it
remains theirs until they (perhaps politely and diffidently) bill me
at which point it becomes mine?

I suppose one could argue hat the act of billiing is recognition of
ownership transfer, and the rule just says that the bill is invalid.

If you asked for the goods, then it doesn't come under the regulations,
whether you pay after delivery or not. If the goods are delivered without
asking for them, and then they ask you to pay for them despite them KNOWING
that you didn't order them, then it does cover it. The situation where some
customer services monkey asks for money after a genuinely accidental
delivery is probably a grey area that requires a lawyer to sort out.

This law is not intended doesn't cover accidental deliveries. It is to stop
companies having a business model where they intentionally deliver goods
that are not wanted and then attempt to extort sufficient money with
threatening letters to old grannies to cover those that keep the goods and
make a profit.

A friend of mine got some free goods the other day. A salesperson came
around with a bunch of samples and left them on the reception desk with an
order envelope, despite being told not to. They asked the company to remove
them immediately. They didn't. So they kept the samples as unsolicited
goods.

Christian.

"Christian McArdle" wrote
| This law is not intended doesn't cover accidental deliveries.

AFAICS it does, and unsolicited goods do not immediately become the
recipient's. The recipient can inform the sender and request the goods to be
removed, which the sender must do within 30 days of being informed, after
which time the goods become the recipient's, or the recipient can keep them
for six months without informing the sender, but must keep them safe and not
use them, and return them to the sender if requested to do so within the six
months, only after which time do the goods then become the recipient's.

Now, if Screwfix or anyone else can't track their deliveries for six months
I think it's perfectly reasonable to enjoy a freebie, but if after 5 months
they say "we sent you some things in error can we have them back please"
then AIUI you have to return them to Screwfix. (Especially if you signed for
them!)

If half a dozen No.6 x 1" screws come through your letterbox without
explanation then you might not wait for the full six months; you might think
it was a free gift or a sample or an apology for the last lot of poor
service or whatever (and I think this applies to the agents who put
catalogues through your letterbox and then come round and ask for them back
if you don't buy anything) - the law does not concern itself with trifles -
but if you order one SDS drill and six materialise, you know perfectly well
they're not yours and to pretend otherwise is dishonest.

Homily over :-)

Owain

AFAICS it does, and unsolicited goods do not immediately become the
recipient's. The recipient can inform the sender and request the
goods to be removed, which the sender must do within 30 days of
being informed, after which time the goods become the recipient's,
or the recipient can keep them for six months without informing the
sender,

IANAL. The law has since changed. I believe that unsolicited goods may now
be kept immediately. However, the specific law in question does not apply to
accidental deliveries. These are covered in different legislation. You can
only keep accidental deliveries if you reasonably believed that the goods
were not sent in error.

Christian.

On Mon, 1 Sep 2003 12:07:31 +0100, "Christian McArdle"
wrote:

Or are you saying that if I don't order something but it arives, it
remains theirs until they (perhaps politely and diffidently) bill me
at which point it becomes mine?

I suppose one could argue hat the act of billiing is recognition of
ownership transfer, and the rule just says that the bill is invalid.

If you asked for the goods, then it doesn't come under the regulations,
whether you pay after delivery or not. If the goods are delivered without
asking for them, and then they ask you to pay for them despite them KNOWING
that you didn't order them, then it does cover it. The situation where some
customer services monkey asks for money after a genuinely accidental
delivery is probably a grey area that requires a lawyer to sort out.

This law is not intended doesn't cover accidental deliveries.

Since 31

On Mon, 1 Sep 2003 09:38:48 +0100, "Christian McArdle"
wrote:

Does to me. Do you know for a fact that there has been a court case to
the contrary?

The term "unsolicited goods" has a very specific legal meaning. It doesn't
mean anything that comes through the post that you didn't specifically
order. It means goods KNOWINGLY and INTENTIONALLY sent by the supplier in
the hope that they can bully you into paying for it. For example, if out of
the blue, a company sent you an expensive book and asked you to return your
payment (or the book if you don't want it), then it is unsolicited goods and
you can keep the book. If out of the blue, amazon sent you a book and didn't
ask for money, but it was obviously sent in error (i.e. to the wrong
address, or additional to an order you had made), then it is not unsolicited
goods and you can't just keep it.

Christian.

Well what the regulations say is" if unsolicited goods are sent to a
person ("the recipient") with a view to his acquiring them".... then
certain things follow [1 & 2]. If you receive goods addressed to
*you* at your address then it seems a reasonable assumption that the
sender intended you to acquire them. If they are sent to your address
but to someone who doesn't actually live there, then perhaps a mistake
has been made and the sender *didn't* intend that *you* should acquire
them.

[1] Since 31st October 2000, if you receive goods that you have not
ordered then you can treat the goods as an unconditional gift and deal
with or dispose of the goods as you wish. You have no obligation to
return the goods to the sender nor to permit the sender to retrieve
the goods.

[2] If the sender demands payment for the goods he is committing a
criminal offence.

The Sale of Goods Act doesn't apply because there is no contract in
place. The Consumer Protection (Distance Selling) Regulations 2000
(SI 2334) do apply. See Regulation 24.

http://www.legislation.hmso.gov.uk/s.../20002334.html

Chris Ward.