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#1
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Lowe's is terrible, I hope someone here can help
I've had a long problem with Lowe's stores, and today was the straw
that broke the camels back. I have put together a letter that I will be sending to all the boards members at Lowe's but I would also like to email it to them so they receive it today. Does anybody have the email address for any of the boards members at Lowe's or do you know how to address email to Lowe's executives i.e. name @ lowes.com, first name last etc.? Any help would be GREALY appreciated Felix |
#2
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wrote in message oups.com... I've had a long problem with Lowe's stores, and today was the straw that broke the camels back. I have put together a letter that I will be sending to all the boards members at Lowe's but I would also like to email it to them so they receive it today. Any help would be GREALY appreciated No idea, but a well written letter on nice paper gets better attention than an email that can get lost amidst the spam. |
#3
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I've had a long problem with Lowe's stores, and today was the straw that broke the camels back. What was the problem? |
#4
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To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of today I don't have the door, I cannot get a delievery date for the door, and they continue to hold my money and refuse to give it back claiming this is a special order door because it's 70'1/4 not the standard 70". Felix John Harlow wrote: I've had a long problem with Lowe's stores, and today was the straw that broke the camels back. What was the problem? |
#6
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John Harlow wrote:
wrote: To make a looong story short, I order a front door, just a slab, no prep, no nothing, just a plain front door, on August 2nd 2004. As of today I don't have the door, I cannot get a delievery date for the door, and they continue to hold my money and refuse to give it back claiming this is a special order door because it's 70'1/4 not the standard 70". Wow - interesting. I was considering ordering a non-standard door from them as well. Good luck and keep us posted. After six months, I'd say you are well within your rights to involve the BBB and perhaps your local newspaper's and TV station's consumer assistance folks. Embarass them if nothing else into coughing up either the door (not likely) or your refund along with an apology. Be sure to file a complaint against them with the Better Business Bureau. If nobody else can get them to move, the BBB probably will. -- Mortimer Schnerd, RN VE |
#7
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In all honestly I do not believe the door size is/was the problem, it's
the employees at this location that's the problem. Felix |
#8
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#9
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#10
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John Harlow wrote:
wrote: To make a looong story short, I order a front door, just a slab, no prep, no nothing, just a plain front door, on August 2nd 2004. As of today I don't have the door, I cannot get a delievery date for the door, and they continue to hold my money and refuse to give it back claiming this is a special order door because it's 70'1/4 not the standard 70". Wow - interesting. I was considering ordering a non-standard door from them as well. Good luck and keep us posted. A little late to suggest this now, but if it was me, I would have investigated the practicality of adding a 1/4" thick strip of wood to the top edge of the door to save the cost and trouble of ordering a "special" sized door. To be more specific about your question, this page will give you the address of Lowes' corporate headquarters and a toll free phone number. http://www.hoovers.com/lowe's-companies,-inc./--ID__10920--/free-co-factsheet.xhtml I've felt the need to "complain to headquarters" (with a *politely* worded letter) a few times in my young life, and always received a satisfactory response and speedy problem resolution. I'll second the person who told you to write a real letter and send it via the USPS. If you call the 800 number, I'm sure you can get a name to send your missive to. I'd try just one letter first before unleashing a barrage. Good Luck, Jeff -- Jeffry Wisnia (W1BSV + Brass Rat '57 EE) "As long as there are final exams, there will be prayer in public schools" |
#11
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wrote in message ups.com... To make a looong story short, I order a front door, just a slab, no prep, no nothing, just a plain front door, on August 2nd 2004. As of today I don't have the door, I cannot get a delievery date for the door, and they continue to hold my money and refuse to give it back claiming this is a special order door because it's 70'1/4 not the standard 70". Did you use a credit card? If so, maybe you can contact the card issuer and file a fraud complaint - goods not received. |
#12
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wrote in message ups.com... To make a looong story short, I order a front door, just a slab, no prep, no nothing, just a plain front door, on August 2nd 2004. As of today I don't have the door, I cannot get a delievery date for the door, and they continue to hold my money and refuse to give it back claiming this is a special order door because it's 70'1/4 not the standard 70". Seems like a legitimate complaint. Failure to deliver is a legitimate problem. You can also try the credit card company if you used one, or small claims court. Six weeks would not be unusual, but 6 MONTHS sure is a reason to bitch. Ed |
#14
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John Harlow wrote:
wrote: To make a looong story short, I order a front door, just a slab, no prep, no nothing, just a plain front door, on August 2nd 2004. As of today I don't have the door, I cannot get a delievery date for the door, and they continue to hold my money and refuse to give it back claiming this is a special order door because it's 70'1/4 not the standard 70". Wow - interesting. I was considering ordering a non-standard door from them as well. Good luck and keep us posted. I know that alot of the people on this NG are homeowners and not professionals in construction. As a professional, my jaw drops to the floor when I read this kind of statement. Here is a comparison between Big Box and real door mills for those of you not in the business; Last week, I needed two 3' 2 panel doors for an ADA retrofit. The doors had to match the existing doors in the home. I was at Home Depot, so I asked about 2 panel doors. Special order for a 2 panel interior prehung door unit. How long? 4 weeks. I said no thanks. Standing right there at the door counter, I called my door mill (Cen-Tex door and frame in Austin, TX) ordered the doors over the phone. Picked them up that afternoon for $30.00 LESS per door than Home Depot. -- Robert Allison Rimshot, Inc. Georgetown, TX |
#15
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Pella is good for custom door sizes. By the way, are you really sure you
needed a 70 1/4 inch door? We replaced a lot of doors in my house and they are put in all different ways but all are standard. Are you replacing the frame too or just the door? wrote in message ups.com... To make a looong story short, I order a front door, just a slab, no prep, no nothing, just a plain front door, on August 2nd 2004. As of today I don't have the door, I cannot get a delievery date for the door, and they continue to hold my money and refuse to give it back claiming this is a special order door because it's 70'1/4 not the standard 70". Felix John Harlow wrote: I've had a long problem with Lowe's stores, and today was the straw that broke the camels back. What was the problem? |
#16
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A special order is still a contract. Your state will have laws to protect
you but I don't know how long they have to fulfill that contract. I'm sure a small claims suit will shake them up but it may not be worth the trouble. Try complaining to the vendor who is making the door for Lowes. Explain how Lowes has misrepresented their product line and in the process has made an unhappy customer on their behalf. You may be able to get to a symapthetic sales rep who will find out what is really going on with your door and give you a realistic delivery date. I feel for you. I recently had to wait an extra 90 days for delivery of my paving stones beyond the promise date. I was walking on base rock and sand for 3 months longer than I would have liked. Good luck wrote in message ups.com... To make a looong story short, I order a front door, just a slab, no prep, no nothing, just a plain front door, on August 2nd 2004. As of today I don't have the door, I cannot get a delievery date for the door, and they continue to hold my money and refuse to give it back claiming this is a special order door because it's 70'1/4 not the standard 70". Felix John Harlow wrote: I've had a long problem with Lowe's stores, and today was the straw that broke the camels back. What was the problem? |
#17
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Go to your local library. Ask the reference desk for Lowe's HQ address and
the company's Pres. or CEO. Write a carefully composed businesslike letter. Include a copy of your order. Politely, tell him what you want Lowe's to do. Be sure to include your address. Mail it to his attention. It doesn't matter if he gets it or if his secretary intercepts it. That is what she is paid to do. If she is worth her salary, she will buck it down the line with a note that this is from the Boss-in-Chief. Trust me it will get results. I know that the conventional wisdom is to work your way up the chain. OK for the military. In the business world "**** Flows Downhill" is the axiom of the day. I have had several occasions to use this technique and it has never failed. Don't fuss and fume. Remember who you are sending the letter to. Good luck, Charlie wrote in message oups.com... I've had a long problem with Lowe's stores, and today was the straw that broke the camels back. I have put together a letter that I will be sending to all the boards members at Lowe's but I would also like to email it to them so they receive it today. Does anybody have the email address for any of the boards members at Lowe's or do you know how to address email to Lowe's executives i.e. name @ lowes.com, first name last etc.? Any help would be GREALY appreciated Felix |
#18
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Robert Allison wrote:
.... Last week, I needed two 3' 2 panel doors for an ADA retrofit. The doors had to match the existing doors in the home. I was at Home Depot, so I asked about 2 panel doors. Special order for a 2 panel interior prehung door unit. How long? 4 weeks. I said no thanks. Standing right there at the door counter, I called my door mill (Cen-Tex door and frame in Austin, TX) ordered the doors over the phone. Picked them up that afternoon for $30.00 LESS per door than Home Depot. Yep, stuff like that the Borg is rarely, if ever, a good choice of vendor. (Assuming, of course, you're in a place large enough to have a good mill shop or other supplier who works closely w/ a mill...of course, you're probably still better off find a mill or other supplier, anyway.) |
#19
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Thank you for all the replies I will try to address some of you the
best I can. 1-I did pay with a CC but they are claiming it is beyond the point I can dispute it. 2-Door being 70 =BC; I did not measure it the Lowe's installer did (On July 29th 2004) so I can only guess that's what he needed. Not replacing the frame just the door! 3- Complaining to the vendor; A) they are pretty much blaming all the delays on the vendor. B) They will not tell me who the vendor is they are buying it from. The book I ordered the door from is very generic and I don't remember seeing their name listed. 4- My letter to Board members is not written in a mean or accusatory fashion, it's basically a cry for help 5- I ran a D & B on Lowe's so I have all the corporate officers I was still hoping to get an email address or two. 6- The manager has been no help, he basically paid me off last month to continue to wait, gave me back =BD the cost of the door ands promised a resolution in 7 days. It's now 40 days later. Mind you he could have kept that damn freaking money I just want my door! 7- Put a strip of wood to make up the =BC difference; You'd think that Lowe's would think of something like that. I'm not a carpenter so I would never have but that a good idea! 8-All the letters will go out certified return receipt requested mail. This way I know they got them. When it comes down to it I'm only out a small bit of money but the headaches this has cause me will really make me think twice about special orders from Lowe's. While I will continue to shop there and do not want to turn this into a trash Lowe's tread, I will shop elsewhere for special orders. I will keep all posted on the outcome, Felix AutoTracer wrote: A special order is still a contract. Your state will have laws to protect you but I don't know how long they have to fulfill that contract. I'm sure a small claims suit will shake them up but it may not be worth the trouble. Try complaining to the vendor who is making the door for Lowes. Explain how Lowes has misrepresented their product line and in the process has made an unhappy customer on their behalf. You may be able to get to a symapthetic sales rep who will find out what is really going on with your door and give you a realistic delivery date. I feel for you. I recently had to wait an extra 90 days for delivery of my paving stones beyond the promise date. I was walking on base rock and sand for 3 months longer than I would have liked. Good luck wrote in message ups.com... To make a looong story short, I order a front door, just a slab, no prep, no nothing, just a plain front door, on August 2nd 2004. As of today I don't have the door, I cannot get a delievery date for the door, and they continue to hold my money and refuse to give it back claiming this is a special order door because it's 70'1/4 not the standard 70". Felix John Harlow wrote: I've had a long problem with Lowe's stores, and today was the straw that broke the camels back. What was the problem? |
#20
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If I could install the door myself I would have bought it directly from
the company, problem is I do not know how to make the cut for the hinges & the holes for the keyholes. Other then that this has to be one of the easiest installs for Lowe's. Remove old door install new door, no framing no cutting, no nothing. |
#21
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Robert Allison wrote: Last week, I needed two 3' 2 panel doors for an ADA retrofit. The doors had to match the existing doors in the home. I was at Home Depot, so I asked about 2 panel doors. Special order for a 2 panel interior prehung door unit. How long? 4 weeks. I said no thanks. Standing right there at the door counter, I called my door mill (Cen-Tex door and frame in Austin, TX) ordered the doors over the phone. Picked them up that afternoon for $30.00 LESS per door than Home Depot. Robert Allison I once special ordered some GP nonstock vinyl siding from Lowes. The computer said it would be in in 2 weeks. The local GP office had it and sent it to Lowes the next day. It was sitting there with my name on it. Lowes couldn't convince their computer it was received and told me I would have to wait the full 2 weeks to pick it up. I told them it was mine and already paid for, so I was taking it with me. It took the store manager and 2 other employees 3 hours to convince their computer to print me a receipt. Any other store than Lowes would have had me sign a manual receipt and cleared the computer later. Not them! Bob |
#22
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Geez I would have just used a saddle or something to make up the
difference. If its that much of a bitch i'd just replace the whole damn thing. wrote: Thank you for all the replies I will try to address some of you the best I can. 1-I did pay with a CC but they are claiming it is beyond the point I can dispute it. 2-Door being 70 =BC; I did not measure it the Lowe's installer did (On July 29th 2004) so I can only guess that's what he needed. Not replacing the frame just the door! 3- Complaining to the vendor; A) they are pretty much blaming all the delays on the vendor. B) They will not tell me who the vendor is they are buying it from. The book I ordered the door from is very generic and I don't remember seeing their name listed. 4- My letter to Board members is not written in a mean or accusatory fashion, it's basically a cry for help 5- I ran a D & B on Lowe's so I have all the corporate officers I was still hoping to get an email address or two. 6- The manager has been no help, he basically paid me off last month to continue to wait, gave me back =BD the cost of the door ands promised a resolution in 7 days. It's now 40 days later. Mind you he could have kept that damn freaking money I just want my door! 7- Put a strip of wood to make up the =BC difference; You'd think that Lowe's would think of something like that. I'm not a carpenter so I would never have but that a good idea! 8-All the letters will go out certified return receipt requested mail. This way I know they got them. When it comes down to it I'm only out a small bit of money but the headaches this has cause me will really make me think twice about special orders from Lowe's. While I will continue to shop there and do not want to turn this into a trash Lowe's tread, I will shop elsewhere for special orders. I will keep all posted on the outcome, Felix AutoTracer wrote: A special order is still a contract. Your state will have laws to protect you but I don't know how long they have to fulfill that contract. I'm sure a small claims suit will shake them up but it may not be worth the trouble. Try complaining to the vendor who is making the door for Lowes. Explain how Lowes has misrepresented their product line and in the process has made an unhappy customer on their behalf. You may be able to get to a symapthetic sales rep who will find out what is really going on with your door and give you a realistic delivery date. I feel for you. I recently had to wait an extra 90 days for delivery of my paving stones beyond the promise date. I was walking on base rock and sand for 3 months longer than I would have liked. Good luck wrote in message ups.com... To make a looong story short, I order a front door, just a slab, no prep, no nothing, just a plain front door, on August 2nd 2004. As of today I don't have the door, I cannot get a delievery date for the door, and they continue to hold my money and refuse to give it back claiming this is a special order door because it's 70'1/4 not the standard 70". Felix John Harlow wrote: I've had a long problem with Lowe's stores, and today was the straw that broke the camels back. What was the problem? |
#23
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I'm really at the point that I would invest in another door and have
it independently installed then fight it out with Lowe's for a refund on the Original door. My questions: 1- What companys can I order just a 6 panel steel door with no prep from? 2- Who in the phone book would I look for to install this? BTW if anybody reading this is in the Orlando area is licensed, bonded & insured, feel free to email me if you can do this. Thank again, Felix |
#24
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"Geez I would have just used a saddle or something to make up the
difference. If its that much of a bitch i'd just replace the whole damn thing" The problem with this is: According to Lowe's if I go this route I am looking at about 3500.00 - 4000.00 as opposed to the $500.00 for just the door. My current door opening includes side lights and is all one peice, according to Lowe's. Big difference from 500.00 to 3500.00 when all I really want is the door replaced. |
#25
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John Harlow wrote:
I've had a long problem with Lowe's stores, and today was the straw that broke the camels back. What was the problem? Now you've gone and done it. |
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#27
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#28
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On Wed, 02 Mar 2005 13:47:52 -0500, Jeff Wisnia
wrote: John Harlow wrote: wrote: To make a looong story short, I order a front door, just a slab, no prep, no nothing, just a plain front door, on August 2nd 2004. As of today I don't have the door, I cannot get a delievery date for the door, and they continue to hold my money and refuse to give it back claiming this is a special order door because it's 70'1/4 not the standard 70". Wow - interesting. I was considering ordering a non-standard door from them as well. Good luck and keep us posted. A little late to suggest this now, but if it was me, I would have investigated the practicality of adding a 1/4" thick strip of wood to the top edge of the door to save the cost and trouble of ordering a "special" sized door. Yeah or just hand the door a little more centered, so the molding overs up the 1/8" top and the weather stripping on the bottom hides the additional 1/8" But no matter what, they should have given an estimate on the door, or give a status on it's construction, so the customer doesn't feel trapped. To be more specific about your question, this page will give you the address of Lowes' corporate headquarters and a toll free phone number. http://www.hoovers.com/lowe's-companies,-inc./--ID__10920--/free-co-factsheet.xhtml I've felt the need to "complain to headquarters" (with a *politely* worded letter) a few times in my young life, and always received a satisfactory response and speedy problem resolution. I'll second the person who told you to write a real letter and send it via the USPS. If you call the 800 number, I'm sure you can get a name to send your missive to. I'd try just one letter first before unleashing a barrage. Good Luck, Jeff later, tom @ www.BookmarkAdmin.com |
#29
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On Wed, 02 Mar 2005 15:32:33 -0600, Duane Bozarth
scribbled this interesting note: I'd sure look at that existing door and the frame and see if it seemed like that extra quarter of an inch is really mandatory. You know it isn't. They sent a rep of some sort out who didn't know what he or she was doing and this individual most likely measured the opening instead of figuring out what the door needed to be. It will be quite a sight when the door finally is delivered and it has to be cut down in order to fit correctly and then this home owner will really be quite irritated! That is my prediction and I'm sticking with it. I'd like it if the original poster kept the 'group informed of the progress of this little escapade. I want to know if this actually happens!:~) -- John Willis (Remove the Primes before e-mailing me) |
#30
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"John Willis" wrote in message ... On Wed, 02 Mar 2005 15:32:33 -0600, Duane Bozarth scribbled this interesting note: I'd sure look at that existing door and the frame and see if it seemed like that extra quarter of an inch is really mandatory. You know it isn't. They sent a rep of some sort out who didn't know what he or she was doing and this individual most likely measured the opening instead of figuring out what the door needed to be. It will be quite a sight when the door finally is delivered and it has to be cut down in order to fit correctly and then this home owner will really be quite irritated! That is my prediction and I'm sticking with it. I'd like it if the original poster kept the 'group informed of the progress of this little escapade. I want to know if this actually happens!:~) what are you going to say when you find out the door in question is metal? -- John Willis (Remove the Primes before e-mailing me) |
#31
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I've had a long problem with Lowe's stores, and today was the straw that broke the camels back. What was the problem? Now you've gone and done it. Those who know me expect no less! ;^) |
#32
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On Wed, 2 Mar 2005 15:18:08 -0700, "Charles Spitzer"
scribbled this interesting note: "John Willis" wrote in message .. . On Wed, 02 Mar 2005 15:32:33 -0600, Duane Bozarth scribbled this interesting note: I'd sure look at that existing door and the frame and see if it seemed like that extra quarter of an inch is really mandatory. You know it isn't. They sent a rep of some sort out who didn't know what he or she was doing and this individual most likely measured the opening instead of figuring out what the door needed to be. It will be quite a sight when the door finally is delivered and it has to be cut down in order to fit correctly and then this home owner will really be quite irritated! That is my prediction and I'm sticking with it. I'd like it if the original poster kept the 'group informed of the progress of this little escapade. I want to know if this actually happens!:~) what are you going to say when you find out the door in question is metal? Oh, I already read that part. If it is metal skin that is laminated onto a wood substrate, that can be cut, if it has to be. Otherwise, Lowes needs to get ready to take it back and deliver a standard door! -- John Willis (Remove the Primes before e-mailing me) |
#33
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Bob S. wrote:
As a former Lowes employee, let me assure you that the corporate executives ARE a problem, not a solution for a problem. Almost every bad experience you have with a local store can be directly traced back to corporate policy strictly enforced on local store managers. They are little more than string puppets for the executive offices. And that has a direct bearing on Lowes 85% employee turnover rate. Often grumbled by me as, "A fish rots from the head down." Jeff -- Jeffry Wisnia (W1BSV + Brass Rat '57 EE) "As long as there are final exams, there will be prayer in public schools" |
#34
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"John Willis" Oh, I already read that part. If it is metal skin that is laminated onto a wood substrate, that can be cut, if it has to be. Otherwise, Lowes needs to get ready to take it back and deliver a standard door! What's even more sad is that he was quoted several 1000 for a replacement door assy w/ sidelites. I recently bought a nice full steel door assy with panels, 2 12" sidelites, and a little half moon glass window. It's cheap, but it's a really nice door - for 50 bucks more than he's paying for a boring flat, blank custom steel door. Mine was just a Stanley steel door special ordered from Home Despot. $550 delivered. I painted it, as suggested, and it's a fine looking thing. A good installer could have had his old assy sawed out and the new one installed in probably less than 2 hours. One of my recurring rules of thumb for home improvement - If it seems complicated or overly expensive, you are almost certainly going about it all wrong. Best to get more than one opinion on some things. BTW - he needs to carefully read his special order contract before crying like a baby to a bunch of people who already know exactly what it says. Thereafter, the CC company will generally refund if the terms haven't been honored. Best to negotiate with someone at Lowes for resolution, but not while crying. Or - plan C - small claims court is probably the only other option. - Nate |
#35
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If the installer who measured it is too stupid to figure out how to
compensate for the 1/4 inch you DO NOT want him working on your house. wrote in message oups.com... Thank you for all the replies I will try to address some of you the best I can. 1-I did pay with a CC but they are claiming it is beyond the point I can dispute it. 2-Door being 70 ¼; I did not measure it the Lowe's installer did (On July 29th 2004) so I can only guess that's what he needed. Not replacing the frame just the door! 3- Complaining to the vendor; A) they are pretty much blaming all the delays on the vendor. B) They will not tell me who the vendor is they are buying it from. The book I ordered the door from is very generic and I don't remember seeing their name listed. 4- My letter to Board members is not written in a mean or accusatory fashion, it's basically a cry for help 5- I ran a D & B on Lowe's so I have all the corporate officers I was still hoping to get an email address or two. 6- The manager has been no help, he basically paid me off last month to continue to wait, gave me back ½ the cost of the door ands promised a resolution in 7 days. It's now 40 days later. Mind you he could have kept that damn freaking money I just want my door! 7- Put a strip of wood to make up the ¼ difference; You'd think that Lowe's would think of something like that. I'm not a carpenter so I would never have but that a good idea! 8-All the letters will go out certified return receipt requested mail. This way I know they got them. When it comes down to it I'm only out a small bit of money but the headaches this has cause me will really make me think twice about special orders from Lowe's. While I will continue to shop there and do not want to turn this into a trash Lowe's tread, I will shop elsewhere for special orders. I will keep all posted on the outcome, Felix AutoTracer wrote: A special order is still a contract. Your state will have laws to protect you but I don't know how long they have to fulfill that contract. I'm sure a small claims suit will shake them up but it may not be worth the trouble. Try complaining to the vendor who is making the door for Lowes. Explain how Lowes has misrepresented their product line and in the process has made an unhappy customer on their behalf. You may be able to get to a symapthetic sales rep who will find out what is really going on with your door and give you a realistic delivery date. I feel for you. I recently had to wait an extra 90 days for delivery of my paving stones beyond the promise date. I was walking on base rock and sand for 3 months longer than I would have liked. Good luck wrote in message ups.com... To make a looong story short, I order a front door, just a slab, no prep, no nothing, just a plain front door, on August 2nd 2004. As of today I don't have the door, I cannot get a delievery date for the door, and they continue to hold my money and refuse to give it back claiming this is a special order door because it's 70'1/4 not the standard 70". Felix John Harlow wrote: I've had a long problem with Lowe's stores, and today was the straw that broke the camels back. What was the problem? |
#36
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wrote in message ups.com... To make a looong story short, I order a front door, just a slab, no prep, no nothing, just a plain front door, on August 2nd 2004. As of today I don't have the door, I cannot get a delievery date for the door, and they continue to hold my money and refuse to give it back claiming this is a special order door because it's 70'1/4 not the standard 70". I have to admit, 70 feet is pretty damn special. |
#37
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I found that the busiest Lowe's in the Phoenix area was terrible.
Their employees were as dumb and ignorant as those at Best Buy, they made tons of pricing mistakes, and the general manager was an idiot, except for his ability to look people straight in the eye and tell them outright lies and "assure" them that everything would be taken care of. But I wish him good luck in prison. I called the 1-800-44-LOWES customer service number a few times, but the corporation only pretended to gave a damn. It's too bad that Lowe's was like that because they're located almost across the street from me, but fortunately there's a Home Depot only 1/4 mile away and, even better, a real hardware store only a little farther away. |
#38
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On Thu, 03 Mar 2005 01:49:29 GMT, "Art"
scribbled this interesting note: If the installer who measured it is too stupid to figure out how to compensate for the 1/4 inch you DO NOT want him working on your house. Problem is, all too often, the person who did the measuring is not the person doing the installing... -- John Willis (Remove the Primes before e-mailing me) |
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Boy you can take a beating here if you make a mistake, the door size is
79 1/4 not 70 1/4 sorry! Also let me point out I'm far from being a crybaby! 7 months for a door slab is just CRAZY! I think I've been more then patient with them, it's not time to get some answers. Here is the latest: I contact the corporate office via phone yesterday and asked to speak with Robert Niblock the President with the full knowledge that at best I'd speak with his administrator, which is exactly what happened. I explained the situation to her and faxed her over a detailed summary of the over 70 calls & 20 visits to Lowe's about my door along with other issues and things I've been told. Low & behold last night at 6pm I received a call from the "new" store sales manager who was so surprised to hear of this problem I have. Mine you I have never talked to him before so I have to assume he is new to the store. He stated he was contacted by corporate to resolve my problem ASAP. Now get this he said they have the door in the store (I asked for how long he refused to answer) even though 8 hours earlier I was told the door was still not in and they have no idea when it will be. He went on to say that within 1 hour I would hear from an installer on a date they can come a install the door. Well guess what over the next hour I got 3 different Lowe's installers calling me to install the door. So as of now they are set up for this Monday at 12. At this point I will be holding off the letter I wrote to corporate but will be sending a revise one if the install goes well about all the problems and lies I've been told by the store employees. I will keep everybody posted on the progress, Felix No Greg G wrote: On 2 Mar 2005 09:39:44 -0800, wrote: To make a looong story short, I order a front door, just a slab, no prep, no nothing, just a plain front door, on August 2nd 2004. As of today I don't have the door, I cannot get a delievery date for the door, and they continue to hold my money and refuse to give it back claiming this is a special order door because it's 70'1/4 not the standard 70". I'm surprised that this has gotten by 30 posts without comment. 70" is 5'10". I'm a little height challenged, so I'd be able to pass, but a lot of my friends would end up with a helluva crease in their foreheads. Maybe you're building something for that very funny Geico commercial? (The fake reality show "Tiny House") So I'm guessing you mean 80" as the standard and you wanted 80-1/4". That's still awfully close to the standard size that you could get for a lot less money. I'm assuming that you have an existing doorway that you absolutely can't modify, even with a slightly different sadlle? Greg Guarino |
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