DIYbanter - View Single Post - Lowe's is terrible, I hope someone here can help

wrote:

To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".

If it's been that long and they can't/won't get a commitment, I'd simply
write a cancellation notice and make sure it was mailed/receipt required
to the store manager (after discussing the issue w/ him, of course).
Hopefully you placed the order on a charge card as that will make
contesting a charge simpler.

Going to corporate will probably no help much until you've formally
exhausted your avenues w/ local store although getting the regional
manager involved will probably help.