I've had a long problem with Lowe's stores, and today was the straw
that broke the camels back.

I have put together a letter that I will be sending to all the boards
members at Lowe's but I would also like to email it to them so they
receive it today.

Does anybody have the email address for any of the boards members at
Lowe's or do you know how to address email to Lowe's executives
i.e. name @ lowes.com, first name last etc.?


Any help would be GREALY appreciated

Felix

wrote in message
oups.com...
I've had a long problem with Lowe's stores, and today was the straw
that broke the camels back.

I have put together a letter that I will be sending to all the boards
members at Lowe's but I would also like to email it to them so they
receive it today.
Any help would be GREALY appreciated

No idea, but a well written letter on nice paper gets better attention than
an email that can get lost amidst the spam.

I've had a long problem with Lowe's stores, and today was the straw
that broke the camels back.


What was the problem?

To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".

Felix
John Harlow wrote:
I've had a long problem with Lowe's stores, and today was the straw
that broke the camels back.


What was the problem?

wrote:
To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".

Wow - interesting. I was considering ordering a non-standard door from them
as well. Good luck and keep us posted.

John Harlow wrote:
wrote:
To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".

Wow - interesting. I was considering ordering a non-standard door from them
as well. Good luck and keep us posted.


After six months, I'd say you are well within your rights to involve the BBB and
perhaps your local newspaper's and TV station's consumer assistance folks.
Embarass them if nothing else into coughing up either the door (not likely) or
your refund along with an apology.

Be sure to file a complaint against them with the Better Business Bureau. If
nobody else can get them to move, the BBB probably will.



--
Mortimer Schnerd, RN

VE

In all honestly I do not believe the door size is/was the problem, it's
the employees at this location that's the problem.

Felix

wrote:
In all honestly I do not believe the door size is/was the problem,
it's the employees at this location that's the problem.

As they say, "the squeaky wheel gets the grease". I'm sure it'll eventually
turn out OK but it's a bummer you have to go to extraordinary measures. I
suppose the store manager has been uncooperative too?

wrote:

To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".


If it's been that long and they can't/won't get a commitment, I'd simply
write a cancellation notice and make sure it was mailed/receipt required
to the store manager (after discussing the issue w/ him, of course).
Hopefully you placed the order on a charge card as that will make
contesting a charge simpler.

Going to corporate will probably no help much until you've formally
exhausted your avenues w/ local store although getting the regional
manager involved will probably help.

John Harlow wrote:
wrote:

To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".


Wow - interesting. I was considering ordering a non-standard door from them
as well. Good luck and keep us posted.




A little late to suggest this now, but if it was me, I would have
investigated the practicality of adding a 1/4" thick strip of wood to
the top edge of the door to save the cost and trouble of ordering a
"special" sized door.

To be more specific about your question, this page will give you the
address of Lowes' corporate headquarters and a toll free phone number.

http://www.hoovers.com/lowe's-companies,-inc./--ID__10920--/free-co-factsheet.xhtml

I've felt the need to "complain to headquarters" (with a *politely*
worded letter) a few times in my young life, and always received a
satisfactory response and speedy problem resolution.

I'll second the person who told you to write a real letter and send it
via the USPS.

If you call the 800 number, I'm sure you can get a name to send your
missive to. I'd try just one letter first before unleashing a barrage.

Good Luck,

Jeff

--
Jeffry Wisnia

(W1BSV + Brass Rat '57 EE)

"As long as there are final exams, there will be prayer in public
schools"

wrote in message
ups.com...
To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".


Did you use a credit card? If so, maybe you can contact the card issuer and
file a fraud complaint - goods not received.

wrote in message
ups.com...
To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".

Seems like a legitimate complaint. Failure to deliver is a legitimate
problem. You can also try the credit card company if you used one, or small
claims court. Six weeks would not be unusual, but 6 MONTHS sure is a reason
to bitch.
Ed

wrote:
I've had a long problem with Lowe's stores, and today was the straw
that broke the camels back.

I have put together a letter that I will be sending to all the boards
members at Lowe's but I would also like to email it to them so they
receive it today.

Does anybody have the email address for any of the boards members at
Lowe's or do you know how to address email to Lowe's executives
i.e. name @ lowes.com, first name last etc.?


Any help would be GREALY appreciated

Felix

As a former Lowes employee, let me assure you that the corporate
executives ARE a problem, not a solution for a problem. Almost every
bad experience you have with a local store can be directly traced back
to corporate policy strictly enforced on local store managers. They are
little more than string puppets for the executive offices. And that has
a direct bearing on Lowes 85% employee turnover rate.

Bob S.

John Harlow wrote:

wrote:

To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".


Wow - interesting. I was considering ordering a non-standard door from them
as well. Good luck and keep us posted.



I know that alot of the people on this NG are homeowners and not
professionals in construction. As a professional, my jaw drops to
the floor when I read this kind of statement.

Here is a comparison between Big Box and real door mills for those
of you not in the business;

Last week, I needed two 3' 2 panel doors for an ADA retrofit. The
doors had to match the existing doors in the home. I was at Home
Depot, so I asked about 2 panel doors. Special order for a 2 panel
interior prehung door unit. How long? 4 weeks. I said no thanks.
Standing right there at the door counter, I called my door mill
(Cen-Tex door and frame in Austin, TX) ordered the doors over the
phone. Picked them up that afternoon for $30.00 LESS per door than
Home Depot.


--
Robert Allison
Rimshot, Inc.
Georgetown, TX

Pella is good for custom door sizes. By the way, are you really sure you
needed a 70 1/4 inch door? We replaced a lot of doors in my house and they
are put in all different ways but all are standard. Are you replacing the
frame too or just the door?


wrote in message
ups.com...
To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".

Felix
John Harlow wrote:
I've had a long problem with Lowe's stores, and today was the straw
that broke the camels back.


What was the problem?

A special order is still a contract. Your state will have laws to protect
you but I don't know how long they have to fulfill that contract. I'm sure
a small claims suit will shake them up but it may not be worth the trouble.

Try complaining to the vendor who is making the door for Lowes. Explain how
Lowes has misrepresented their product line and in the process has made an
unhappy customer on their behalf. You may be able to get to a symapthetic
sales rep who will find out what is really going on with your door and give
you a realistic delivery date.

I feel for you. I recently had to wait an extra 90 days for delivery of my
paving stones beyond the promise date. I was walking on base rock and sand
for 3 months longer than I would have liked.

Good luck


wrote in message
ups.com...
To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".

Felix
John Harlow wrote:
I've had a long problem with Lowe's stores, and today was the straw
that broke the camels back.


What was the problem?

Go to your local library. Ask the reference desk for Lowe's HQ address and
the company's Pres. or CEO.
Write a carefully composed businesslike letter. Include a copy of your
order. Politely, tell him what you want Lowe's to do.
Be sure to include your address. Mail it to his attention.

It doesn't matter if he gets it or if his secretary intercepts it. That is
what she is paid to do. If she is worth her salary, she will buck it down
the line with a note that this is from the Boss-in-Chief.

Trust me it will get results. I know that the conventional wisdom is to work
your way up the chain. OK for the military. In the business world "****
Flows Downhill" is the axiom of the day.

I have had several occasions to use this technique and it has never failed.
Don't fuss and fume. Remember who you are sending the letter to.

Good luck,
Charlie


wrote in message
oups.com...
I've had a long problem with Lowe's stores, and today was the straw
that broke the camels back.

I have put together a letter that I will be sending to all the boards
members at Lowe's but I would also like to email it to them so they
receive it today.

Does anybody have the email address for any of the boards members at
Lowe's or do you know how to address email to Lowe's executives
i.e. name @ lowes.com, first name last etc.?


Any help would be GREALY appreciated

Felix

Robert Allison wrote:
....
Last week, I needed two 3' 2 panel doors for an ADA retrofit. The
doors had to match the existing doors in the home. I was at Home
Depot, so I asked about 2 panel doors. Special order for a 2 panel
interior prehung door unit. How long? 4 weeks. I said no thanks.
Standing right there at the door counter, I called my door mill
(Cen-Tex door and frame in Austin, TX) ordered the doors over the
phone. Picked them up that afternoon for $30.00 LESS per door than
Home Depot.

Yep, stuff like that the Borg is rarely, if ever, a good choice of
vendor.

(Assuming, of course, you're in a place large enough to have a good mill
shop or other supplier who works closely w/ a mill...of course, you're
probably still better off find a mill or other supplier, anyway.)

Thank you for all the replies I will try to address some of you the
best I can.

1-I did pay with a CC but they are claiming it is beyond the point I
can dispute it.

2-Door being 70 =BC; I did not measure it the Lowe's installer did (On
July 29th 2004) so I can only guess that's what he needed. Not
replacing the frame just the door!

3- Complaining to the vendor; A) they are pretty much blaming all the
delays on the vendor. B) They will not tell me who the vendor is they
are buying it from. The book I ordered the door from is very generic
and I don't remember seeing their name listed.

4- My letter to Board members is not written in a mean or accusatory
fashion, it's basically a cry for help

5- I ran a D & B on Lowe's so I have all the corporate officers I was
still hoping to get an email address or two.

6- The manager has been no help, he basically paid me off last month to
continue to wait, gave me back =BD the cost of the door ands promised a
resolution in 7 days. It's now 40 days later. Mind you he could
have kept that damn freaking money I just want my door!

7- Put a strip of wood to make up the =BC difference; You'd think that
Lowe's would think of something like that. I'm not a carpenter so
I would never have but that a good idea!

8-All the letters will go out certified return receipt requested mail.
This way I know they got them.

When it comes down to it I'm only out a small bit of money but the
headaches this has cause me will really make me think twice about
special orders from Lowe's. While I will continue to shop there and
do not want to turn this into a trash Lowe's tread, I will shop
elsewhere for special orders.

I will keep all posted on the outcome,

Felix

AutoTracer wrote:
A special order is still a contract. Your state will have laws to
protect
you but I don't know how long they have to fulfill that contract.
I'm sure
a small claims suit will shake them up but it may not be worth the
trouble.

Try complaining to the vendor who is making the door for Lowes.
Explain how
Lowes has misrepresented their product line and in the process has
made an
unhappy customer on their behalf. You may be able to get to a
symapthetic
sales rep who will find out what is really going on with your door
and give
you a realistic delivery date.

I feel for you. I recently had to wait an extra 90 days for delivery
of my
paving stones beyond the promise date. I was walking on base rock
and sand
for 3 months longer than I would have liked.

Good luck


wrote in message
ups.com...
To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As
of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".

Felix
John Harlow wrote:
I've had a long problem with Lowe's stores, and today was the
straw
that broke the camels back.


What was the problem?

If I could install the door myself I would have bought it directly from
the company, problem is I do not know how to make the cut for the
hinges & the holes for the keyholes.

Other then that this has to be one of the easiest installs for
Lowe's. Remove old door install new door, no framing no cutting, no
nothing.

Robert Allison wrote:


Last week, I needed two 3' 2 panel doors for an ADA retrofit. The
doors had to match the existing doors in the home. I was at Home
Depot, so I asked about 2 panel doors. Special order for a 2 panel
interior prehung door unit. How long? 4 weeks. I said no thanks.
Standing right there at the door counter, I called my door mill
(Cen-Tex door and frame in Austin, TX) ordered the doors over the
phone. Picked them up that afternoon for $30.00 LESS per door than
Home Depot.
Robert Allison

I once special ordered some GP nonstock vinyl siding from Lowes. The
computer said it would be in in 2 weeks. The local GP office had it and
sent it to Lowes the next day. It was sitting there with my name on it.
Lowes couldn't convince their computer it was received and told me I
would have to wait the full 2 weeks to pick it up. I told them it was
mine and already paid for, so I was taking it with me. It took the
store manager and 2 other employees 3 hours to convince their computer
to print me a receipt. Any other store than Lowes would have had me
sign a manual receipt and cleared the computer later. Not them!

Bob

Geez I would have just used a saddle or something to make up the
difference. If its that much of a bitch i'd just replace the whole
damn thing.

wrote:
Thank you for all the replies I will try to address some of you the
best I can.

1-I did pay with a CC but they are claiming it is beyond the point I
can dispute it.

2-Door being 70 =BC; I did not measure it the Lowe's installer did (On
July 29th 2004) so I can only guess that's what he needed. Not
replacing the frame just the door!

3- Complaining to the vendor; A) they are pretty much blaming all the
delays on the vendor. B) They will not tell me who the vendor is they
are buying it from. The book I ordered the door from is very generic
and I don't remember seeing their name listed.

4- My letter to Board members is not written in a mean or accusatory
fashion, it's basically a cry for help

5- I ran a D & B on Lowe's so I have all the corporate officers I was
still hoping to get an email address or two.

6- The manager has been no help, he basically paid me off last month
to
continue to wait, gave me back =BD the cost of the door ands promised
a
resolution in 7 days. It's now 40 days later. Mind you he could
have kept that damn freaking money I just want my door!

7- Put a strip of wood to make up the =BC difference; You'd think that
Lowe's would think of something like that. I'm not a carpenter so
I would never have but that a good idea!

8-All the letters will go out certified return receipt requested
mail.
This way I know they got them.

When it comes down to it I'm only out a small bit of money but the
headaches this has cause me will really make me think twice about
special orders from Lowe's. While I will continue to shop there and
do not want to turn this into a trash Lowe's tread, I will shop
elsewhere for special orders.

I will keep all posted on the outcome,

Felix

AutoTracer wrote:
A special order is still a contract. Your state will have laws to
protect
you but I don't know how long they have to fulfill that contract.
I'm sure
a small claims suit will shake them up but it may not be worth the
trouble.

Try complaining to the vendor who is making the door for Lowes.
Explain how
Lowes has misrepresented their product line and in the process has
made an
unhappy customer on their behalf. You may be able to get to a
symapthetic
sales rep who will find out what is really going on with your door
and give
you a realistic delivery date.

I feel for you. I recently had to wait an extra 90 days for
delivery
of my
paving stones beyond the promise date. I was walking on base rock
and sand
for 3 months longer than I would have liked.

Good luck


wrote in message
ups.com...
To make a looong story short, I order a front door, just a slab,
no
prep, no nothing, just a plain front door, on August 2nd 2004.
As
of
today I don't have the door, I cannot get a delievery date for
the
door, and they continue to hold my money and refuse to give it
back
claiming this is a special order door because it's 70'1/4 not the
standard 70".

Felix
John Harlow wrote:
I've had a long problem with Lowe's stores, and today was the
straw
that broke the camels back.


What was the problem?

I'm really at the point that I would invest in another door and have
it independently installed then fight it out with Lowe's for a refund
on the Original door.

My questions:
1- What companys can I order just a 6 panel steel door with no prep
from?
2- Who in the phone book would I look for to install this?

BTW if anybody reading this is in the Orlando area is licensed, bonded
& insured, feel free to email me if you can do this.

Thank again,
Felix

"Geez I would have just used a saddle or something to make up the
difference. If its that much of a bitch i'd just replace the whole
damn thing"

The problem with this is: According to Lowe's if I go this route I am
looking at about 3500.00 - 4000.00 as opposed to the $500.00 for just
the door. My current door opening includes side lights and is all one
peice, according to Lowe's. Big difference from 500.00 to 3500.00 when
all I really want is the door replaced.

John Harlow wrote:
I've had a long problem with Lowe's stores, and today was the straw
that broke the camels back.


What was the problem?

Now you've gone and done it.

wrote:

"Geez I would have just used a saddle or something to make up the
difference. If its that much of a bitch i'd just replace the whole
damn thing"

The problem with this is: According to Lowe's if I go this route I am
looking at about 3500.00 - 4000.00 as opposed to the $500.00 for just
the door. My current door opening includes side lights and is all one
peice, according to Lowe's. Big difference from 500.00 to 3500.00 when
all I really want is the door replaced.

To order a steel door in a non-standard size will be more of a pita than
a wood door and is probably the source of the problem.

To order another you'll need to measure the existing for size (assuming
it fits the opening correctly) and also give the supplier the proper
locations for the hinges and lockset...I'm assuming here it's a metal
frame as well although it would be simplest to keep the same locations
even if it is wood frame.

There are bound to be a bunch of door/window manufacturing facilities in
a place as large as Orlando--a search in the phone book should find a
whole passel. You'll have to selectively pick the ones who do metal or
both, not just vinyl.

As for finding someone to install it, that shouldn't be too difficult
either, I'd think, although w/ the spate of hurricane damage there may
still be a problem finding contractors--I know here we're still fixing
hail/tornado damage from the severe storms two springs ago...

wrote:

....
1-I did pay with a CC but they are claiming it is beyond the point I
can dispute it.
....

Who's claiming that? The credit card company? I suppose technically
that may be true that you had to file a complaint on the first invoice
to get the full benefit of the consumer credit liability laws, but I'd
not let them off that easily. Although, of course, since it is Lowe's
that hasn't delivered and has the money, you should expect either
delivery on the promised goods or a prompt refund if they're not going
to deliver.

Of course, w/ the promise of 50% off, your most cost-effective route
will be to hope they will deliver, but that's sounding unlikely.

I'd sure look at that existing door and the frame and see if it seemed
like that extra quarter of an inch is really mandatory.

On Wed, 02 Mar 2005 13:47:52 -0500, Jeff Wisnia
wrote:

John Harlow wrote:
wrote:

To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".


Wow - interesting. I was considering ordering a non-standard door from them
as well. Good luck and keep us posted.




A little late to suggest this now, but if it was me, I would have
investigated the practicality of adding a 1/4" thick strip of wood to
the top edge of the door to save the cost and trouble of ordering a
"special" sized door.

Yeah or just hand the door a little more centered, so the molding
overs up the 1/8" top and the weather stripping on the bottom hides
the additional 1/8"

But no matter what, they should have given an estimate on the door, or
give a status on it's construction, so the customer doesn't feel
trapped.


To be more specific about your question, this page will give you the
address of Lowes' corporate headquarters and a toll free phone number.

http://www.hoovers.com/lowe's-companies,-inc./--ID__10920--/free-co-factsheet.xhtml

I've felt the need to "complain to headquarters" (with a *politely*
worded letter) a few times in my young life, and always received a
satisfactory response and speedy problem resolution.

I'll second the person who told you to write a real letter and send it
via the USPS.

If you call the 800 number, I'm sure you can get a name to send your
missive to. I'd try just one letter first before unleashing a barrage.

Good Luck,

Jeff


later,


tom @ www.BookmarkAdmin.com

On Wed, 02 Mar 2005 15:32:33 -0600, Duane Bozarth
scribbled this interesting note:

I'd sure look at that existing door and the frame and see if it seemed
like that extra quarter of an inch is really mandatory.

You know it isn't. They sent a rep of some sort out who didn't know
what he or she was doing and this individual most likely measured the
opening instead of figuring out what the door needed to be. It will be
quite a sight when the door finally is delivered and it has to be cut
down in order to fit correctly and then this home owner will really be
quite irritated!

That is my prediction and I'm sticking with it. I'd like it if the
original poster kept the 'group informed of the progress of this
little escapade. I want to know if this actually happens!:~)


--
John Willis
(Remove the Primes before e-mailing me)

"John Willis" wrote in message
...
On Wed, 02 Mar 2005 15:32:33 -0600, Duane Bozarth
scribbled this interesting note:

I'd sure look at that existing door and the frame and see if it seemed
like that extra quarter of an inch is really mandatory.

You know it isn't. They sent a rep of some sort out who didn't know
what he or she was doing and this individual most likely measured the
opening instead of figuring out what the door needed to be. It will be
quite a sight when the door finally is delivered and it has to be cut
down in order to fit correctly and then this home owner will really be
quite irritated!

That is my prediction and I'm sticking with it. I'd like it if the
original poster kept the 'group informed of the progress of this
little escapade. I want to know if this actually happens!:~)

what are you going to say when you find out the door in question is metal?

--
John Willis
(Remove the Primes before e-mailing me)

I've had a long problem with Lowe's stores, and today was the straw
that broke the camels back.


What was the problem?

Now you've gone and done it.

Those who know me expect no less! ;^)

On Wed, 2 Mar 2005 15:18:08 -0700, "Charles Spitzer"
scribbled this interesting note:


"John Willis" wrote in message
.. .
On Wed, 02 Mar 2005 15:32:33 -0600, Duane Bozarth
scribbled this interesting note:

I'd sure look at that existing door and the frame and see if it seemed
like that extra quarter of an inch is really mandatory.

You know it isn't. They sent a rep of some sort out who didn't know
what he or she was doing and this individual most likely measured the
opening instead of figuring out what the door needed to be. It will be
quite a sight when the door finally is delivered and it has to be cut
down in order to fit correctly and then this home owner will really be
quite irritated!

That is my prediction and I'm sticking with it. I'd like it if the
original poster kept the 'group informed of the progress of this
little escapade. I want to know if this actually happens!:~)

what are you going to say when you find out the door in question is metal?

Oh, I already read that part. If it is metal skin that is laminated
onto a wood substrate, that can be cut, if it has to be. Otherwise,
Lowes needs to get ready to take it back and deliver a standard door!


--
John Willis
(Remove the Primes before e-mailing me)

Bob S. wrote:


As a former Lowes employee, let me assure you that the corporate
executives ARE a problem, not a solution for a problem. Almost every
bad experience you have with a local store can be directly traced back
to corporate policy strictly enforced on local store managers. They are
little more than string puppets for the executive offices. And that has
a direct bearing on Lowes 85% employee turnover rate.

Often grumbled by me as, "A fish rots from the head down."

Jeff

--
Jeffry Wisnia

(W1BSV + Brass Rat '57 EE)

"As long as there are final exams, there will be prayer in public
schools"

"John Willis"

Oh, I already read that part. If it is metal skin that is laminated
onto a wood substrate, that can be cut, if it has to be. Otherwise,
Lowes needs to get ready to take it back and deliver a standard door!

What's even more sad is that he was quoted several 1000 for a replacement
door assy w/ sidelites. I recently bought a nice full steel door assy with
panels, 2 12" sidelites, and a little half moon glass window. It's cheap,
but it's a really nice door - for 50 bucks more than he's paying for a
boring flat, blank custom steel door. Mine was just a Stanley steel door
special ordered from Home Despot. $550 delivered. I painted it, as
suggested, and it's a fine looking thing. A good installer could have had
his old assy sawed out and the new one installed in probably less than 2
hours.

One of my recurring rules of thumb for home improvement - If it seems
complicated or overly expensive, you are almost certainly going about it all
wrong. Best to get more than one opinion on some things.

BTW - he needs to carefully read his special order contract before crying
like a baby to a bunch of people who already know exactly what it says.
Thereafter, the CC company will generally refund if the terms haven't been
honored. Best to negotiate with someone at Lowes for resolution, but not
while crying. Or - plan C - small claims court is probably the only other
option.



- Nate

If the installer who measured it is too stupid to figure out how to
compensate for the 1/4 inch you DO NOT want him working on your house.


wrote in message
oups.com...
Thank you for all the replies I will try to address some of you the
best I can.

1-I did pay with a CC but they are claiming it is beyond the point I
can dispute it.

2-Door being 70 ¼; I did not measure it the Lowe's installer did (On
July 29th 2004) so I can only guess that's what he needed. Not
replacing the frame just the door!

3- Complaining to the vendor; A) they are pretty much blaming all the
delays on the vendor. B) They will not tell me who the vendor is they
are buying it from. The book I ordered the door from is very generic
and I don't remember seeing their name listed.

4- My letter to Board members is not written in a mean or accusatory
fashion, it's basically a cry for help

5- I ran a D & B on Lowe's so I have all the corporate officers I was
still hoping to get an email address or two.

6- The manager has been no help, he basically paid me off last month to
continue to wait, gave me back ½ the cost of the door ands promised a
resolution in 7 days. It's now 40 days later. Mind you he could
have kept that damn freaking money I just want my door!

7- Put a strip of wood to make up the ¼ difference; You'd think that
Lowe's would think of something like that. I'm not a carpenter so
I would never have but that a good idea!

8-All the letters will go out certified return receipt requested mail.
This way I know they got them.

When it comes down to it I'm only out a small bit of money but the
headaches this has cause me will really make me think twice about
special orders from Lowe's. While I will continue to shop there and
do not want to turn this into a trash Lowe's tread, I will shop
elsewhere for special orders.

I will keep all posted on the outcome,

Felix

AutoTracer wrote:
A special order is still a contract. Your state will have laws to
protect
you but I don't know how long they have to fulfill that contract.
I'm sure
a small claims suit will shake them up but it may not be worth the
trouble.

Try complaining to the vendor who is making the door for Lowes.
Explain how
Lowes has misrepresented their product line and in the process has
made an
unhappy customer on their behalf. You may be able to get to a
symapthetic
sales rep who will find out what is really going on with your door
and give
you a realistic delivery date.

I feel for you. I recently had to wait an extra 90 days for delivery
of my
paving stones beyond the promise date. I was walking on base rock
and sand
for 3 months longer than I would have liked.

Good luck


wrote in message
ups.com...
To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As
of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".

Felix
John Harlow wrote:
I've had a long problem with Lowe's stores, and today was the
straw
that broke the camels back.


What was the problem?

wrote in message
ups.com...
To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".

I have to admit, 70 feet is pretty damn special.

I found that the busiest Lowe's in the Phoenix area was terrible.
Their employees were as dumb and ignorant as those at Best Buy, they
made tons of pricing mistakes, and the general manager was an idiot,
except for his ability to look people straight in the eye and tell them
outright lies and "assure" them that everything would be taken care of.
But I wish him good luck in prison.

I called the 1-800-44-LOWES customer service number a few times, but
the corporation only pretended to gave a damn.

It's too bad that Lowe's was like that because they're located almost
across the street from me, but fortunately there's a Home Depot only
1/4 mile away and, even better, a real hardware store only a little
farther away.

On Thu, 03 Mar 2005 01:49:29 GMT, "Art"
scribbled this interesting note:

If the installer who measured it is too stupid to figure out how to
compensate for the 1/4 inch you DO NOT want him working on your house.

Problem is, all too often, the person who did the measuring is not the
person doing the installing...


--
John Willis
(Remove the Primes before e-mailing me)

On 2 Mar 2005 09:39:44 -0800, wrote:

To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".

I'm surprised that this has gotten by 30 posts without comment. 70" is
5'10". I'm a little height challenged, so I'd be able to pass, but a
lot of my friends would end up with a helluva crease in their
foreheads. Maybe you're building something for that very funny Geico
commercial? (The fake reality show "Tiny House")

So I'm guessing you mean 80" as the standard and you wanted 80-1/4".
That's still awfully close to the standard size that you could get for
a lot less money. I'm assuming that you have an existing doorway that
you absolutely can't modify, even with a slightly different sadlle?

Greg Guarino

Boy you can take a beating here if you make a mistake, the door size is
79 1/4 not 70 1/4 sorry!

Also let me point out I'm far from being a crybaby! 7 months for a
door slab is just CRAZY! I think I've been more then patient with
them, it's not time to get some answers.

Here is the latest:

I contact the corporate office via phone yesterday and asked to speak
with Robert Niblock the President with the full knowledge that at best
I'd speak with his administrator, which is exactly what happened.

I explained the situation to her and faxed her over a detailed summary
of the over 70 calls & 20 visits to Lowe's about my door along with
other issues and things I've been told.

Low & behold last night at 6pm I received a call from the "new"
store sales manager who was so surprised to hear of this problem I
have. Mine you I have never talked to him before so I have to assume
he is new to the store. He stated he was contacted by corporate to
resolve my problem ASAP. Now get this he said they have the door in
the store (I asked for how long he refused to answer) even though 8
hours earlier I was told the door was still not in and they have no
idea when it will be. He went on to say that within 1 hour I would hear
from an installer on a date they can come a install the door. Well
guess what over the next hour I got 3 different Lowe's installers
calling me to install the door. So as of now they are set up for this
Monday at 12.

At this point I will be holding off the letter I wrote to corporate but
will be sending a revise one if the install goes well about all the
problems and lies I've been told by the store employees.

I will keep everybody posted on the progress,
Felix


No
Greg G wrote:
On 2 Mar 2005 09:39:44 -0800, wrote:

To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As
of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
standard 70".

I'm surprised that this has gotten by 30 posts without comment. 70"
is
5'10". I'm a little height challenged, so I'd be able to pass, but a
lot of my friends would end up with a helluva crease in their
foreheads. Maybe you're building something for that very funny Geico
commercial? (The fake reality show "Tiny House")

So I'm guessing you mean 80" as the standard and you wanted 80-1/4".
That's still awfully close to the standard size that you could get
for
a lot less money. I'm assuming that you have an existing doorway that
you absolutely can't modify, even with a slightly different sadlle?

Greg Guarino