Geez I would have just used a saddle or something to make up the
difference. If its that much of a bitch i'd just replace the whole
damn thing.

wrote:
Thank you for all the replies I will try to address some of you the
best I can.

1-I did pay with a CC but they are claiming it is beyond the point I
can dispute it.

2-Door being 70 =BC; I did not measure it the Lowe's installer did (On
July 29th 2004) so I can only guess that's what he needed. Not
replacing the frame just the door!

3- Complaining to the vendor; A) they are pretty much blaming all the
delays on the vendor. B) They will not tell me who the vendor is they
are buying it from. The book I ordered the door from is very generic
and I don't remember seeing their name listed.

4- My letter to Board members is not written in a mean or accusatory
fashion, it's basically a cry for help

5- I ran a D & B on Lowe's so I have all the corporate officers I was
still hoping to get an email address or two.

6- The manager has been no help, he basically paid me off last month
to
continue to wait, gave me back =BD the cost of the door ands promised
a
resolution in 7 days. It's now 40 days later. Mind you he could
have kept that damn freaking money I just want my door!

7- Put a strip of wood to make up the =BC difference; You'd think that
Lowe's would think of something like that. I'm not a carpenter so
I would never have but that a good idea!

8-All the letters will go out certified return receipt requested
mail.
This way I know they got them.

When it comes down to it I'm only out a small bit of money but the
headaches this has cause me will really make me think twice about
special orders from Lowe's. While I will continue to shop there and
do not want to turn this into a trash Lowe's tread, I will shop
elsewhere for special orders.

I will keep all posted on the outcome,

Felix

AutoTracer wrote:
A special order is still a contract. Your state will have laws to
protect
you but I don't know how long they have to fulfill that contract.
I'm sure
a small claims suit will shake them up but it may not be worth the
trouble.

Try complaining to the vendor who is making the door for Lowes.
Explain how
Lowes has misrepresented their product line and in the process has
made an
unhappy customer on their behalf. You may be able to get to a
symapthetic
sales rep who will find out what is really going on with your door
and give
you a realistic delivery date.

I feel for you. I recently had to wait an extra 90 days for
delivery
of my
paving stones beyond the promise date. I was walking on base rock
and sand
for 3 months longer than I would have liked.

Good luck


wrote in message
ups.com...
To make a looong story short, I order a front door, just a slab,
no
prep, no nothing, just a plain front door, on August 2nd 2004.
As
of
today I don't have the door, I cannot get a delievery date for
the
door, and they continue to hold my money and refuse to give it
back
claiming this is a special order door because it's 70'1/4 not the
standard 70".

Felix
John Harlow wrote:
I've had a long problem with Lowe's stores, and today was the
straw
that broke the camels back.


What was the problem?