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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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#1
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Problems with email using BT
I recently switched from Plus net to BT. I have my own domain so that
when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? |
#2
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Problems with email using BT
On 17/12/2019 10:05, Broadback wrote:
I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? Why are you using BT at all? Use PlusNets smtp relay for outgoing. = smtp.plus.net -- "And if the blind lead the blind, both shall fall into the ditch". Gospel of St. Mathew 15:14 |
#3
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Problems with email using BT
On 17/12/2019 11:49, The Natural Philosopher wrote:
On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? Why are you using BT at all? Use PlusNets smtp relay for outgoing. = smtp.plus.net Because I wish to. I never used Plusnet other than for internet. I use, and have for years, Thunderbird, it is only BT as an internet provider |
#4
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Problems with email using BT
On Tuesday, December 17, 2019 at 12:10:29 PM UTC, Broadback wrote:
On 17/12/2019 11:49, The Natural Philosopher wrote: On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? Why are you using BT at all? Use PlusNets smtp relay for outgoing. = smtp.plus.net Because I wish to. I never used Plusnet other than for internet. I use, and have for years, Thunderbird, it is only BT as an internet provider I could be wrong but I would have thought that Plusnet would limit the use of their SMTP server to their own customers. I have a similar setup in that I am a BT customer and I have my own domain which I use for emails in conjunction with BT's email system. Incoming emails are forwarded from the company hosting my domain to my BT email address. I download my emails from the BT email server. Responses/outgoing emails are sent to BT's email server which has an alias for my domain email. This basically lets me pretend to be someone (from a BT email point of view). I'm not quite sure what you mean by not being able to communicate with hotmail addresses. I havent had any problem sending emails from BT (using my domain alias) to hotmail addresses. I have had incoming emails being discarded by BT. Their spam filtering seems to be a bit over the top. I ended up in the middle of an argument between BT and the domain hosting company. I was literally in the middle was neither support team were prepared to talk directly to each other. Various DNS settings were changed which seemed to help a little bit but I still have some missing emails. The best cure I found was to add each incoming email address to the BT email whitelist (accessible from the Web GUI). A bit of a pain but it seemed to help. Alan |
#5
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Problems with email using BT
The Natural Philosopher posted
On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? Are you sure it's BT and not Hotmail that's stopping you sending to Hotmail addresses? What are the symptoms? What SMTP server are you using? Why are you using BT at all? Use PlusNets smtp relay for outgoing. = smtp.plus.net He's just said he's moved from Plusnet, so he can no longer use the Plusnet SMTP server. -- Evremonde |
#6
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Problems with email using BT
On 17/12/2019 12:10, Broadback wrote:
On 17/12/2019 11:49, The Natural Philosopher wrote: On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? Why are you using BT at all? Use PlusNets smtp relay for outgoing. = smtp.plus.net Because I wish to. I never used Plusnet other than for internet. I use, and have for years, Thunderbird, it is only BT as an internet provider My bad, you switched to BT FROM plus net. Ah. And are you using BT's relay? -- In todays liberal progressive conflict-free education system, everyone gets full Marx. |
#7
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Problems with email using BT
On 17/12/2019 12:34, AlanC wrote:
On Tuesday, December 17, 2019 at 12:10:29 PM UTC, Broadback wrote: On 17/12/2019 11:49, The Natural Philosopher wrote: On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? Why are you using BT at all? Use PlusNets smtp relay for outgoing. = smtp.plus.net Because I wish to. I never used Plusnet other than for internet. I use, and have for years, Thunderbird, it is only BT as an internet provider I could be wrong but I would have thought that Plusnet would limit the use of their SMTP server to their own customers. As I say I miserad that as moving from BT TO plusnet. I simply couldnt imagine anyone moving TO BT. I have a similar setup in that I am a BT customer and I have my own domain which I use for emails in conjunction with BT's email system. Incoming emails are forwarded from the company hosting my domain to my BT email address. I download my emails from the BT email server. Responses/outgoing emails are sent to BT's email server which has an alias for my domain email. This basically lets me pretend to be someone (from a BT email point of view). There can be issues sending via BT using a foreign (to BT) email address. But it is not clear (a) whether the problem is sending or receiving (b) How mail is being sent, or received. -- In todays liberal progressive conflict-free education system, everyone gets full Marx. |
#8
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Problems with email using BT
On 17/12/2019 12:46, Tim Streater wrote:
In article , The Natural Philosopher wrote: On 17/12/2019 12:10, Broadback wrote: On 17/12/2019 11:49, The Natural Philosopher wrote: On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? Why are you using BT at all? Use PlusNets smtp relay for outgoing. = smtp.plus.net Because I wish to. I never used Plusnet other than for internet. I use, and have for years, Thunderbird, it is only BT as an internet provider My bad, you switched to BT FROM plus net. Ah. And are you using BT's relay? And why is the use of Thunderbird or any other particular email client relevant? Well sending direct from BTs web server using their webmail does not invlove an SMTP relay... -- The lifetime of any political organisation is about three years before its been subverted by the people it tried to warn you about. Anon. |
#9
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Problems with email using BT
On Tue, 17 Dec 2019 10:05:56 +0000, Broadback
wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? I think there may be two different variants of BT Mail. I was switched some years ago to a different system and I've no notification since that I've been switched again. My URL is https://ux.btmail.bt.com/cp/index-ru....10.1#app/mail |
#10
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Problems with email using BT
In article ,
Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? I too have my own domain. But not Hotmail. Are you sure your POP details are all correct? The local host may be totally different to that in the email address, as may the server. With my BT email, they are and mail.btinternet.com My own domain, very different. I think it also required a mandatory password, unlike by previous ISP. -- *I'm not your type. I'm not inflatable. Dave Plowman London SW To e-mail, change noise into sound. |
#11
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Problems with email using BT
On 17/12/2019 12:10, Broadback wrote:
On 17/12/2019 11:49, The Natural Philosopher wrote: On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? Why are you using BT at all? Use PlusNets smtp relay for outgoing. = smtp.plus.net Because I wish to. I never used Plusnet other than for internet. I use, and have for years, Thunderbird, it is only BT as an internet provider That may give you problems. In order to have good delivery, you need to (a) Use your ISP's SMTP relay (if sending @[your isp] addresses) or (b) Use a SMTP relay that isn't on any RBL lists (see C below) and matches any SPF records for your domain that you may have. If you have no SPF records, that may give problems at times, but not that often. (c) choose a half competent ISP (BT aren't so bad, but not that brilliant either). (d) Probably use SMTP-Auth, these days. Hotmail (and outlook.com) are very, very keen on blocking mail that looks even slightly spammy, and in particular for being real sticklers for correct reverse DNS and SPF. One domain I'm involved with at work has regular issues because (for reasons I won't bore you with) I cannot set up SPF properly. To use BT's relay, you used to have to authorise your domain on a webpage somewhere. No idea if that still is the case. Do you get any non-delivery reports back? You might not because hotmail is again notorious for not sending them, probably to reduce backscatter. |
#12
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Problems with email using BT
On 17/12/2019 14:18, Dave Plowman (News) wrote:
In article , Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? I too have my own domain. But not Hotmail. Are you sure your POP details are all correct? The local host may be totally different to that in the email address, as may the server. With my BT email, they are and mail.btinternet.com My own domain, very different. I think it also required a mandatory password, unlike by previous ISP. Thank you all for your replies, but the questions are to involved for me. :-(( |
#13
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Problems with email using BT
On 17/12/2019 10:05, Broadback wrote:
I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? You are probably doing something wrong. There is an issue that some BT headers look like forgeries to their own email system so that people on BT cannot always send emails to each other. You have to be unlucky to encounter this intermittent problem but I have seen it happen. I can't see any reason why BT should blacklist sending to hotmail addresses - how exactly does it fail and with what error msg? I can only assume you enjoy paying more to get customer service slowly from half way around the world to move from Plusnet to BT. They are both nominally the same ISP only with different external skins. -- Regards, Martin Brown |
#14
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Problems with email using BT
On 17/12/2019 12:46, Tim Streater wrote:
In article , The Natural Philosopher wrote: On 17/12/2019 12:10, Broadback wrote: On 17/12/2019 11:49, The Natural Philosopher wrote: On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? Why are you using BT at all? Use PlusNets smtp relay for outgoing. = smtp.plus.net Because I wish to. I never used Plusnet other than for internet. I use, and have for years, Thunderbird, it is only BT as an internet provider My bad, you switched to BT FROM plus net. Ah. And are you using BT's relay? And why is the use of Thunderbird or any other particular email client relevant? Thunderbird does have the odd bug if the mail server is tardy in responding or there is a mismatch in security certificates. -- Regards, Martin Brown |
#15
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Problems with email using BT
On Tuesday, 17 December 2019 16:52:45 UTC, Martin Brown wrote:
On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? You are probably doing something wrong. There is an issue that some BT headers look like forgeries to their own email system so that people on BT cannot always send emails to each other. You have to be unlucky to encounter this intermittent problem but I have seen it happen. I can't see any reason why BT should blacklist sending to hotmail addresses - how exactly does it fail and with what error msg? I can only assume you enjoy paying more to get customer service slowly from half way around the world to move from Plusnet to BT. They are both nominally the same ISP only with different external skins. We too have moved from Plusnet to BT. Plusnet would not offer a connection using FTTP. Not at all. So, given we have just had FTTP made available and our ADSL was appalling[1], we had to find an ISP that does - and there are not many. [1] Appalling meaning a good day gave 4 Mbps download. A poor day gave 0.07 Mbps. A bad day gave 0.0 Mbps. Hence moving to FTTP was essential. |
#16
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Problems with email using BT
On 17/12/2019 19:38, polygonum_on_google wrote:
On Tuesday, 17 December 2019 16:52:45 UTC, Martin Brown wrote: On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? You are probably doing something wrong. There is an issue that some BT headers look like forgeries to their own email system so that people on BT cannot always send emails to each other. You have to be unlucky to encounter this intermittent problem but I have seen it happen. I can't see any reason why BT should blacklist sending to hotmail addresses - how exactly does it fail and with what error msg? I can only assume you enjoy paying more to get customer service slowly from half way around the world to move from Plusnet to BT. They are both nominally the same ISP only with different external skins. We too have moved from Plusnet to BT. Plusnet would not offer a connection using FTTP. Not at all. So, given we have just had FTTP made available and our ADSL was appalling[1], we had to find an ISP that does - and there are not many. Really? IDNET certainly do. [1] Appalling meaning a good day gave 4 Mbps download. A poor day gave 0.07 Mbps. A bad day gave 0.0 Mbps. Hence moving to FTTP was essential. Then you had an unresolved cable fault. -- Those who want slavery should have the grace to name it by its proper name. They must face the full meaning of that which they are advocating or condoning; the full, exact, specific meaning of collectivism, of its logical implications, of the principles upon which it is based, and of the ultimate consequences to which these principles will lead. They must face it, then decide whether this is what they want or not. Ayn Rand. |
#17
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Problems with email using BT
On 17/12/2019 10:05, Broadback wrote:
I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? Don't know if your problem is the same but when I had problems with mail from BT addresses Mythic Beasts told me: "you have greylisting turned on for your domain. This is a spam filtering system that works by delaying mail from unknown senders and servers. This works because most legitimate mail servers will retry after a few minutes, whereas spammers won't. Unfortunately, it seems that BT are very slow to retry, hence the delay that you're seeing. Generally we no longer recommend greylisting, as we find the delays that can be caused are more of a nuisance than the spam that it prevents." -- djc (–€Ì¿Ä¹Ì¯–€Ì¿ Ì¿) No low-hanging fruit, just a lot of small berries up a tall tree. |
#18
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Problems with email using BT
The Natural Philosopher wrote:
polygonum wrote: Plusnet would not offer a connection using FTTP. Not at all. Really? Yes, they did have an FTTP trial programme, and those who got onto it can stay on it, but they no longer accept trial participants, and have no FTTP service for sale, hopefuly they will change this once FTTP rollout increases ... |
#19
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Problems with email using BT
DJC wrote:
Mythic Beasts told me: "you have greylisting turned on for your domain" But if it's greylisting in this case, then it's not Broadback who would need to disable it for his domain, rather hotmail who would need to disable it for theirs ... I have no idea whether hotmail does use greylisting, but obviously there would be zero chance of asking them to turn it off if they did. |
#20
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Problems with email using BT
I gave up on hotmail some time ago on virgin. It was flakey to say the least
and for some weird reason I could not enable pop3 even though it was allowed previously. Now I can send to and from hotmail addresses from virgin ones but my own hotmail account never did work again. I was on one of the bt piggy backers before. i have just had issues with Gmail as my new hub on Virgin seems to have made Gmail think I'm a hacker on my own account. Bah humbug. Brian -- ----- -- This newsgroup posting comes to you directly from... The Sofa of Brian Gaff... Blind user, so no pictures please Note this Signature is meaningless.! "Broadback" wrote in message ... I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? |
#21
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Problems with email using BT
I still don't know why people would leave plusnet for Batty telecockups in
the first place. Brian -- ----- -- This newsgroup posting comes to you directly from... The Sofa of Brian Gaff... Blind user, so no pictures please Note this Signature is meaningless.! "The Natural Philosopher" wrote in message ... On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? Why are you using BT at all? Use PlusNets smtp relay for outgoing. = smtp.plus.net -- "And if the blind lead the blind, both shall fall into the ditch". Gospel of St. Mathew 15:14 |
#22
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Problems with email using BT
"Brian Gaff (Sofa 2)" posted
I gave up on hotmail some time ago on virgin. It was flakey to say the least and for some weird reason I could not enable pop3 even though it was allowed previously. Now I can send to and from hotmail addresses from virgin ones but my own hotmail account never did work again. I was on one of the bt piggy backers before. i have just had issues with Gmail as my new hub on Virgin seems to have made Gmail think I'm a hacker on my own account. Bah humbug. Gmail is the worst offender in this respect IME. If the sender's SMTP does not "match" their "From" address [using Gmail's own interpretation of "match"], they delay the message by a variable and sometimes unlimited time. I suspect this is little to do with spam. Rather that they are trying to force as many people as possible to use Gmail's own SMTP servers, so they can collect more personal information to sell. -- Evremonde |
#23
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Problems with email using BT
On 17/12/2019 17:45, Tim Streater wrote:
In article , Martin Brown wrote: On 17/12/2019 12:46, Tim Streater wrote: In article , The Natural Philosopher wrote: On 17/12/2019 12:10, Broadback wrote: On 17/12/2019 11:49, The Natural Philosopher wrote: On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? Why are you using BT at all? Use PlusNets smtp relay for outgoing. = smtp.plus.net Because I wish to. I never used Plusnet other than for internet. I use, and have for years, Thunderbird, it is only BT as an internet provider My bad, you switched to BT FROM plus net. Ah. And are you using BT's relay? And why is the use of Thunderbird or any other particular email client relevant? Thunderbird does have the odd bug if the mail server is tardy in responding or there is a mismatch in security certificates. What are security certificates? The certificate that assures you that you are talking securely to your selected mailserver and not to some man-in-the-middle attacker. The bug is that in certain circumstances the security settings override can get lost. I think the trigger is a timeout somewhere in the chain. -- Regards, Martin Brown |
#24
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Problems with email using BT
On 17/12/2019 20:16, The Natural Philosopher wrote:
On 17/12/2019 19:38, polygonum_on_google wrote: On Tuesday, 17 December 2019 16:52:45 UTC, Martin BrownÂ* wrote: On 17/12/2019 10:05, Broadback wrote: I can't see any reason why BT should blacklist sending to hotmail addresses - how exactly does it fail and with what error msg? Still unanswered by the OP I can only assume you enjoy paying more to get customer service slowly from half way around the world to move from Plusnet to BT. They are both nominally the same ISP only with different external skins. We too have moved from Plusnet to BT. Plusnet would not offer a connection using FTTP. Not at all. So, given we have just had FTTP made available and our ADSL was appalling[1], we had to find an ISP that does - and there are not many. Really? IDNET certainly do. It could be that as yet there isn't enough demand and that OpenWretch charge other ISPs usurious prices for the fibre installation and access. [1] Appalling meaning a good day gave 4 Mbps download. A poor day gave 0.07 Mbps. A bad day gave 0.0 Mbps. Hence moving to FTTP was essential. Then you had an unresolved cable fault. Not uncommon in rural areas. My figures are not dissimilar although on a very good dry day I can get as high as 6Mbps. That is on basic ADSL 2+ since there is no FTTC close enough to me to work. 2Mbps is more typical for the average household here - I have a particularly good line. Amazing what tea and biscuits will do for telcom field staff morale ;-) -- Regards, Martin Brown |
#25
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Problems with email using BT
The Marquis Saint Evremonde wrote:
"Brian Gaff (Sofa 2)" posted I gave up on hotmail some time ago on virgin. It was flakey to say the least and for some weird reason I could not enable pop3 even though it was allowed previously. Now I can send to and from hotmail addresses from virgin ones but my own hotmail account never did work again. I was on one of the bt piggy backers before. i have just had issues with Gmail as my new hub on Virgin seems to have made Gmail think I'm a hacker on my own account. Bah humbug. Gmail is the worst offender in this respect IME. If the sender's SMTP does not "match" their "From" address [using Gmail's own interpretation of "match"], they delay the message by a variable and sometimes unlimited time. I suspect this is little to do with spam. Rather that they are trying to force as many people as possible to use Gmail's own SMTP servers, so they can collect more personal information to sell. Back in the day, ISPs would commonly hijack port 25 SMTP traffic and silently push it through their own SMTP server instead as an anti-spam measure. Even though nowadays other ports are used, is that not still the case? -- ^Ï^ My pet rock Gordon just is. |
#26
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Problems with email using BT
On 18/12/2019 09:31, Sn!pe wrote:
Back in the day, ISPs would commonly hijack port 25 SMTP traffic and silently push it through their own SMTP server instead as an anti-spam measure. Even though nowadays other ports are used, is that not still the case? I think only BT has the power to do that. And possibly mobile operators. No one lese wnats to spend that much CPU power doing something that is essentually breaking the internet protocols. No: if you try and sent to an arbitraty port 25 you can. It may not accept your traffic, though. -- If you tell a lie big enough and keep repeating it, people will eventually come to believe it. The lie can be maintained only for such time as the State can shield the people from the political, economic and/or military consequences of the lie. It thus becomes vitally important for the State to use all of its powers to repress dissent, for the truth is the mortal enemy of the lie, and thus by extension, the truth is the greatest enemy of the State. Joseph Goebbels |
#27
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Problems with email using BT
On 17/12/2019 10:05, Broadback wrote:
I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? It might be that you have a SPF (Sender Policy Framework) record configured in your domain that specifies which mail servers can be trusted as legitimate ones for the domain. This is generally a good thing, since it makes it harder for people to spoof email purporting to come from your domain. However if the SPF record does not include the SMTP server you are now using to relay messages, then your mail will tend to look more "spammy" to the recipients, and has a higher chance of being discarded before delivery. (You can normally see this in the headers of an email received from you - so send yourself a message and look at the headers (CTRL + U in thunderbird. See if you can see a line in the header starting "X-SPF: Received-SPF:") You can check your domain to see if it has a SPF record. Open a command prompt, and type nslookup That will drop you into the DNS lookup utility. Type: set type=txt Now type your domain name without any leading www etc: example.com If there are no text records in the domain entry, then it will just display basic information about what the name servers etc. If there is a SPF record, then you will see a line that will start with "v=spf1 mx" If there is a SPF record, then you will need to make sure it matches the system you are using for sending mail. There is more details on SPF he https://en.wikipedia.org/wiki/Sender_Policy_Framework -- Cheers, John. /================================================== ===============\ | Internode Ltd - http://www.internode.co.uk | |-----------------------------------------------------------------| | John Rumm - john(at)internode(dot)co(dot)uk | \================================================= ================/ |
#28
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Problems with email using BT
On 17/12/2019 20:16, The Natural Philosopher wrote:
On 17/12/2019 19:38, polygonum_on_google wrote: On Tuesday, 17 December 2019 16:52:45 UTC, Martin BrownÂ* wrote: On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? You are probably doing something wrong. There is an issue that some BT headers look like forgeries to their own email system so that people on BT cannot always send emails to each other. You have to be unlucky to encounter this intermittent problem but I have seen it happen. I can't see any reason why BT should blacklist sending to hotmail addresses - how exactly does it fail and with what error msg? I can only assume you enjoy paying more to get customer service slowly from half way around the world to move from Plusnet to BT. They are both nominally the same ISP only with different external skins. We too have moved from Plusnet to BT. Plusnet would not offer a connection using FTTP. Not at all. So, given we have just had FTTP made available and our ADSL was appalling[1], we had to find an ISP that does - and there are not many. Really? IDNET certainly do. +1 IDNet FTTP has been flawless for me since installation. Other than BT, there are only a handful of ISPs that offer FTTP at the moment. They tend to be the more specialist / smaller ones. There is a list he https://www.openreach.com/fibre-broa...fttp-providers [1] Appalling meaning a good day gave 4 Mbps download. A poor day gave 0.07 Mbps. A bad day gave 0.0 Mbps. Hence moving to FTTP was essential. Then you had an unresolved cable fault. Had similar here - the unresolved cable "fault" was that there was 6km of the stuff! -- Cheers, John. /================================================== ===============\ | Internode Ltd - http://www.internode.co.uk | |-----------------------------------------------------------------| | John Rumm - john(at)internode(dot)co(dot)uk | \================================================= ================/ |
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Problems with email using BT
On 18/12/2019 09:53, Tim Streater wrote:
In article , Martin Brown wrote: On 17/12/2019 17:45, Tim Streater wrote: In article , Martin Brown wrote: On 17/12/2019 12:46, Tim Streater wrote: In article , The Natural Philosopher wrote: On 17/12/2019 12:10, Broadback wrote: On 17/12/2019 11:49, The Natural Philosopher wrote: On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? Why are you using BT at all? Use PlusNets smtp relay for outgoing. = smtp.plus.net Because I wish to. I never used Plusnet other than for internet. I use, and have for years, Thunderbird, it is only BT as an internet provider My bad, you switched to BT FROM plus net. Ah. And are you using BT's relay? And why is the use of Thunderbird or any other particular email client relevant? Thunderbird does have the odd bug if the mail server is tardy in responding or there is a mismatch in security certificates. What are security certificates? The certificate that assures you that you are talking securely to your selected mailserver and not to some man-in-the-middle attacker. Is there an RFC for these? https://comodosslstore.com/resources...ificate-works/ I certainly dont use them - its more an end to end thing. I suspect he is more thinking of other ways in which 'kosher' relays announce themselves And of course its common practice to sign in to a relay to send email. I had to implement that in order to be able to use my own mail relay from anywhere in the world. Without being abused by spammers. I get upwards of 100 attacks an hour from people trying...the amusing things is thay use the same form of password as big mail relays like BT used - the username is of the form 'name@domain'. Mine however are not of that form at all. -- Truth welcomes investigation because truth knows investigation will lead to converts. It is deception that uses all the other techniques. |
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Problems with email using BT
On 18/12/2019 10:30, John Rumm wrote:
Really? IDNET certainly do. +1 IDNet FTTP has been flawless for me since installation. Other than BT, there are only a handful of ISPs that offer FTTP at the moment. They tend to be the more specialist / smaller ones. There is a list he https://www.openreach.com/fibre-broa...fttp-providers Good lord. Thats not many is it? But the three old favourites of A&A IDNET asnd ZEN are all there. I wonder why the others havent bothered? When we all compared how much we paid for broadband IDNET were as cheap as anyone else. [1] Appalling meaning a good day gave 4 Mbps download. A poor day gave 0.07 Mbps. A bad day gave 0.0 Mbps. Hence moving to FTTP was essential. Then you had an unresolved cable fault. Had similar here - the unresolved cable "fault" was that there was 6km of the stuff! Nope. Its very unilikely that noise levels will give you a 0-4Mpbs range on a daily basis on a clean cable. Its far more likely there were bad joints and crackles on it. -- €œit should be clear by now to everyone that activist environmentalism (or environmental activism) is becoming a general ideology about humans, about their freedom, about the relationship between the individual and the state, and about the manipulation of people under the guise of a 'noble' idea. It is not an honest pursuit of 'sustainable development,' a matter of elementary environmental protection, or a search for rational mechanisms designed to achieve a healthy environment. Yet things do occur that make you shake your head and remind yourself that you live neither in Joseph Stalins Communist era, nor in the Orwellian utopia of 1984.€ Vaclav Klaus |
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Problems with email using BT
On 18/12/2019 10:31, The Natural Philosopher wrote:
On 18/12/2019 09:53, Tim Streater wrote: In article , Martin Brown wrote: On 17/12/2019 17:45, Tim Streater wrote: In article , Martin Brown wrote: On 17/12/2019 12:46, Tim Streater wrote: In article , The Natural Philosopher wrote: On 17/12/2019 12:10, Broadback wrote: On 17/12/2019 11:49, The Natural Philosopher wrote: On 17/12/2019 10:05, Broadback wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? Why are you using BT at all? Use PlusNets smtp relay for outgoing. = smtp.plus.net Because I wish to. I never used Plusnet other than for internet. I use, and have for years, Thunderbird, it is only BT as an internet provider My bad, you switched to BT FROM plus net. Ah. And are you using BT's relay? And why is the use of Thunderbird or any other particular email client relevant? Thunderbird does have the odd bug if the mail server is tardy in responding or there is a mismatch in security certificates. What are security certificates? The certificate that assures you that you are talking securely to your selected mailserver and not to some man-in-the-middle attacker. Is there an RFC for these? Dunno, but it's essentially like the relationship between HTTP and HTTPS: it's just SMTP wrapped inside a secure transport. It's becoming increasingly commonplace now. https://en.wikipedia.org/wiki/SMTPS https://comodosslstore.com/resources...ificate-works/ I certainly dont use them - its more an end to end thing. I suspect he is more thinking of other ways in which 'kosher' relays announce themselves And of course its common practice to sign in to a relay to send email I had to implement that in order to be able to use my own mail relay from anywhere in the world. Without being abused by spammers. Yes. In the old days it was commonplace to have an open relay, but the spammers misused that a lot. After that, it became common to limit relaying to "local" IPs- either your LAN, or an ISP's customer. Nowadays SMTP-Auth (and often over TLS) is the way many ISPs do it. |
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Problems with email using BT
On 18/12/2019 10:30, John Rumm wrote:
On 17/12/2019 20:16, The Natural Philosopher wrote: On 17/12/2019 19:38, polygonum_on_google wrote: [1] Appalling meaning a good day gave 4 Mbps download. A poor day gave 0.07 Mbps. A bad day gave 0.0 Mbps. Hence moving to FTTP was essential. Then you had an unresolved cable fault. Had similar here - the unresolved cable "fault" was that there was 6km of the stuff! Probably with plenty of bad joints often flooded with brackish water if our local configuration is anything to go by. They sometimes upgrade exceptionally bad lengths of cable but there is neither rhyme nor reason to what gets done. They only do the bare minimum they can get away with. Rural telecoms like the rural mail service is simply not profitable. -- Regards, Martin Brown |
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Problems with email using BT
On 18/12/2019 07:05, Andy Burns wrote:
DJC wrote: Mythic Beasts told me: "you have greylisting turned on for your domain" But if it's greylisting in this case, then it's not Broadback who would need to disable it for his domain, rather hotmail who would need to disable it for theirs ... I have no idea whether hotmail does use greylisting, but obviously there would be zero chance of asking them to turn it off if they did. Hotmail will not budge an inch from their published policies, ever, IMO. Anyway, if it's greylisting, surely they should accept the mail at a second/third attempt? |
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Problems with email using BT
On 18/12/2019 10:04, The Natural Philosopher wrote:
On 18/12/2019 09:31, Sn!pe wrote: Back in the day, ISPs would commonly hijack port 25 SMTP traffic and silently push it through their own SMTP server instead as an anti-spam measure.Â* Even though nowadays other ports are used, is that not still the case? I think only BT has the power to do that. And possibly mobile operators. BT at one time used to block TCP/25 to anywhere but their own SMTP servers for domestic customers. Not sure if that's still the case. |
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Problems with email using BT
On 18/12/2019 10:38, The Natural Philosopher wrote:
On 18/12/2019 10:30, John Rumm wrote: [1] Appalling meaning a good day gave 4 Mbps download. A poor day gave 0.07 Mbps. A bad day gave 0.0 Mbps. Hence moving to FTTP was essential. Then you had an unresolved cable fault. Had similar here - the unresolved cable "fault" was that there was 6km of the stuff! Nope. Its very unilikely that noise levels will give you a 0-4Mpbs range on a daily basis on a clean cable. Its far more likely there were bad joints and crackles on it. A clean line of 5km will just about do 5Mbps. That is pretty much what I have. A typical line back to the exchange at that distance will do 2-3Mbps or less if the house phone wiring is old and decrepit (as many houses are). Bell wire hack is always worth a try in any property with slow internet. My line attenuation is 48dB but many neighbours see 60+dB losses. -- Regards, Martin Brown |
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Problems with email using BT
On 18/12/2019 11:41, Chris Bartram wrote:
On 18/12/2019 10:04, The Natural Philosopher wrote: On 18/12/2019 09:31, Sn!pe wrote: Back in the day, ISPs would commonly hijack port 25 SMTP traffic and silently push it through their own SMTP server instead as an anti-spam measure.Â* Even though nowadays other ports are used, is that not still the case? I think only BT has the power to do that. And possibly mobile operators. BT at one time used to block TCP/25 to anywhere but their own SMTP servers for domestic customers. Not sure if that's still the case. Are you sure? https://community.bt.com/t5/Archive-...25/td-p/413447 That is a horrendous situation if true. It certainly isnt true now as a friend uses my relay to send no problem via BT I only ever came across THAT on my sisters German installation with te state run telecoms comany (she was on a modem years after UK broadband) where the ROUTER came supplied with all SMTP traffic blacklisted apart from explicit whitelisted entries for google, microsoft and hotmail etc. I added my own server and all was well. -- "A point of view can be a dangerous luxury when substituted for insight and understanding". Marshall McLuhan |
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Problems with email using BT
On 18/12/2019 11:51, The Natural Philosopher wrote:
On 18/12/2019 11:41, Chris Bartram wrote: On 18/12/2019 10:04, The Natural Philosopher wrote: On 18/12/2019 09:31, Sn!pe wrote: Back in the day, ISPs would commonly hijack port 25 SMTP traffic and silently push it through their own SMTP server instead as an anti-spam measure.Â* Even though nowadays other ports are used, is that not still the case? I think only BT has the power to do that. And possibly mobile operators. BT at one time used to block TCP/25 to anywhere but their own SMTP servers for domestic customers. Not sure if that's still the case. Are you sure? https://community.bt.com/t5/Archive-...25/td-p/413447 Pretty sure, yes. One place I help support had it's own branded ISP at one time, back when you had to pay for dial-up time. We discontinued that, but had to retain the mail domain and migrate it elsewhere. The users migrated away for connectivity to other ISPs, but retained the email. Then one day, the SMTP stopped working for BT customers, so loads of support calls. That is a horrendous situation if true. It certainly isnt true now as a friend uses my relay to send no problem via BT Indeed. I think they thought better of it. |
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Problems with email using BT
On Tue, 17 Dec 2019 10:05:56 +0000, Broadback
wrote: I recently switched from Plus net to BT. I have my own domain so that when I move internet supplier I can keep the same email addresses. This has worked fine in the past but now BT will not let me communicate with Hotmail addresses. Why, and is there a way around this problem? 1) Who provides your own domain? 2) What do you use as your outgoing mail server? -- AnthonyL Why do scientists need to BELIEVE in anything? |
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Problems with email using BT
The Natural Philosopher wrote:
On 18/12/2019 10:30, John Rumm wrote: Really? IDNET certainly do. +1 IDNet FTTP has been flawless for me since installation. Other than BT, there are only a handful of ISPs that offer FTTP at the moment. They tend to be the more specialist / smaller ones. There is a list he https://www.openreach.com/fibre-broa...fttp-providers Good lord. Thats not many is it? But the three old favourites of A&A IDNET asnd ZEN are all there. I wonder why the others havent bothered? When we all compared how much we paid for broadband IDNET were as cheap as anyone else. [1] Appalling meaning a good day gave 4 Mbps download. A poor day gave 0.07 Mbps. A bad day gave 0.0 Mbps. Hence moving to FTTP was essential. Then you had an unresolved cable fault. Had similar here - the unresolved cable "fault" was that there was 6km of the stuff! Nope. Its very unilikely that noise levels will give you a 0-4Mpbs range on a daily basis on a clean cable. Its far more likely there were bad joints and crackles on it. I agree. I get 0 - 0.8Mbps on a 9km cable, and that has occasional faults which generally bring the availability down to 0 - 10%. -- Roger Hayter |
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Problems with email using BT
Chris Bartram wrote:
On 18/12/2019 10:04, The Natural Philosopher wrote: On 18/12/2019 09:31, Sn!pe wrote: Back in the day, ISPs would commonly hijack port 25 SMTP traffic and silently push it through their own SMTP server instead as an anti-spam measure. Even though nowadays other ports are used, is that not still the case? I think only BT has the power to do that. And possibly mobile operators. BT at one time used to block TCP/25 to anywhere but their own SMTP servers for domestic customers. Not sure if that's still the case. Nildram used to do the same, unless you asked nicely. I thought it was pretty general. -- Roger Hayter |
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