We've got TT broadband and phone, the phone works fine but there has
been no Internet access for weeks, TT don't reply to e-mails and we
can't get through to their technical support on the phone. The lights
on the ADSL modem indicate that the connection is working, and their
website says there are no faults in our area. I've tried the fault
procedures on the website, but the situation is still the same.

So what's up with TT, and how can I get it working again?

"alexander.keys1" wrote in message
...
We've got TT broadband and phone, the phone works fine but there has
been no Internet access for weeks, TT don't reply to e-mails and we
can't get through to their technical support on the phone. The lights
on the ADSL modem indicate that the connection is working, and their
website says there are no faults in our area. I've tried the fault
procedures on the website, but the situation is still the same.

So what's up with TT, and how can I get it working again?


Can't understand you putting up with that sort of service.
Have they taken your money?
Anyway I would have been long gone by now if anyone like that with me.

I'm with Be suggest you move to them they not treat me like that, they look
after customers.
Regards
David

In article
,
alexander.keys1 wrote:
We've got TT broadband and phone, the phone works fine but there has
been no Internet access for weeks, TT don't reply to e-mails and we
can't get through to their technical support on the phone. The lights
on the ADSL modem indicate that the connection is working, and their
website says there are no faults in our area. I've tried the fault
procedures on the website, but the situation is still the same.

So what's up with TT, and how can I get it working again?

Fax the MD. Or even just write to them. Explaining you will be withholding
payment for the time it hasn't worked after first reporting it.

--
*The man who fell into an upholstery machine is fully recovered*

Dave Plowman London SW
To e-mail, change noise into sound.

On 11/07/2011 13:29, alexander.keys1 wrote:
We've got TT broadband and phone, the phone works fine but there has
been no Internet access for weeks, TT don't reply to e-mails and we
can't get through to their technical support on the phone. The lights
on the ADSL modem indicate that the connection is working, and their
website says there are no faults in our area. I've tried the fault
procedures on the website, but the situation is still the same.

So what's up with TT, and how can I get it working again?

It sounds as if it might well be a local LAN issue. Can you talk to the
router? What status does it give on its webpage?

You could try another router and see if you get a connection.

On Jul 11, 1:29*pm, "alexander.keys1"
wrote:
We've got TT broadband and phone, the phone works fine but there has
been no Internet access for weeks, TT don't reply to e-mails and we
can't get through to their technical support on the phone. The lights
on the ADSL modem indicate that the connection is working, and their
website says there are no faults in our area. I've tried the fault
procedures on the website, but the situation is still the same.

So what's up with TT, and how can I get it working again?

Sounds like settings menu. My powerline router came with a CD that
allows PC access via ethernet cable and allows fiddling them. There
are quite a few to set up and all must be correct.


rusty

"alexander.keys1" wrote in message
...
We've got TT broadband and phone, the phone works fine but there has
been no Internet access for weeks, TT don't reply to e-mails and we
can't get through to their technical support on the phone. The lights
on the ADSL modem indicate that the connection is working, and their
website says there are no faults in our area. I've tried the fault
procedures on the website, but the situation is still the same.

So what's up with TT, and how can I get it working again?

Switch the router off for thirty seconds, switch it back on and let it
reconnect.
If that fails RESET the router, BT can send a stop connecting instruction in
the event of a network fault.
Access the Router 192.168.1.1 and make sure the password etc is still
correct, or run the setup CD you should have from Talk Talk.
Try connecting with another PC or Laptop.
Try another router.

If all that fails you have no choice but to contact TT, you could ask for a
MAC code at this point but that is your choice.
Good Luck
Martin C

"Martin C" martin.carpenternospam wrote in message
o.uk...

"alexander.keys1" wrote in message
...
We've got TT broadband and phone, the phone works fine but there has
been no Internet access for weeks, TT don't reply to e-mails and we
can't get through to their technical support on the phone. The lights
on the ADSL modem indicate that the connection is working, and their
website says there are no faults in our area. I've tried the fault
procedures on the website, but the situation is still the same.

So what's up with TT, and how can I get it working again?

Switch the router off for thirty seconds, switch it back on and let it
reconnect.
If that fails RESET the router, BT can send a stop connecting instruction
in the event of a network fault.
Access the Router 192.168.1.1 and make sure the password etc is still

Depends on which router you have. My speedtouch from Tiscali is
192.168.1.254
and you have to provide the username and passwordpassword. If you don't
know them try admin and admin or admin and password.

correct, or run the setup CD you should have from Talk Talk.
Try connecting with another PC or Laptop.
Try another router.

If all that fails you have no choice but to contact TT, you could ask for
a MAC code at this point but that is your choice.
Good Luck
Martin C

"alexander.keys1" wrote in message
...
We've got TT broadband and phone, the phone works fine but there has
been no Internet access for weeks, TT don't reply to e-mails and we
can't get through to their technical support on the phone. The lights
on the ADSL modem indicate that the connection is working, and their
website says there are no faults in our area. I've tried the fault
procedures on the website, but the situation is still the same.

So what's up with TT, and how can I get it working again?

Can't get through ? What do you get?
What number are you ringing for their technical support then?

alexander.keys1 wrote:

So what's up with TT, and how can I get it working again?

TalkTalk is pants. Big, flowery pants if you phone them up and talk to
Bombay. However, get yourself to:

http://www.talktalkmembers.com/forums/

Register (think you need your customer number) and post. The forums are
maintainted by knowledgeable people in Slough or somewhere similar and
they're great at fixing stuff. Unlike the Indians who will simply tell
you to switch the modem off and on again until the last tick of recorded
time.

--
Scott

Where are we going and why am I in this handbasket?

On Mon, 11 Jul 2011 21:10:25 +0100, Scott M wrote:

alexander.keys1 wrote:

So what's up with TT, and how can I get it working again?

TalkTalk is pants. Big, flowery pants if you phone them up and talk to
Bombay. However, get yourself to:

http://www.talktalkmembers.com/forums/

Register (think you need your customer number) and post. The forums are
maintainted by knowledgeable people in Slough or somewhere similar and
they're great at fixing stuff. Unlike the Indians who will simply tell
you to switch the modem off and on again until the last tick of recorded
time.


Is there really somewhere similar to Slough?
--
Rod

On Jul 11, 9:10*pm, Scott M wrote:
alexander.keys1 wrote:
So what's up with TT, and how can I get it working again?

TalkTalk is pants.

Works fine for me.

Big, flowery pants if you phone them up and talk to
Bombay.

Agree with that.

However, get yourself to:

http://www.talktalkmembers.com/forums/

Register (think you need your customer number) and post. The forums are
maintainted by knowledgeable people in Slough or somewhere

Warrington.

similar and
they're great at fixing stuff. Unlike the Indians who will simply tell
you to switch the modem off

clear you browser cache, plug straight into the master socket and
whole load of other crap that I knew were nothing to do with my
problem.

MBQ

John Rumm wrote:

If the router is indicating that it has ADSL sync (i.e. ADSL/DSL/WAN
light flashes at startup, and then goes steady after a short delay),
then there are a number of possibilities. Obvious one would be a stale
connection. To fix this, turn the router off for half an hour and then
power back on, wait a couple of mins and try again.


I made the mistake of migrating 'phone and broadband to talktalk. The router
shows sync and everything looks ok but it's like the dns servers don't
respond, I keep meaning to ping a known IP but am normally in a rush to get
back online. It has to be rebooted every 3-4 days. Just switching on and
off is enough. IP address seems to stay the same. I never had this problem
before and since have found another talktalk customer on a different
exchange with exactly the same problem.

Caller display is erratic and often the number is truncated. I have raised
the fault on a number of occasions and have e-mails back saying they have
escalated it to a technical department, next I get an e-mail saying as they
haven't heard they are closing the fault as solved.

If I thought I had a case for terminating the service I would revert to the
previous provider (BT) but as it works and is quicker than BT was for the
sake of pushing a button...

OTOH if I still wanted to SSH in to a computer at home I would certainly
take some effort to drop them.

AJH

On 11/07/2011 21:10, Scott M wrote:
alexander.keys1 wrote:

So what's up with TT, and how can I get it working again?

TalkTalk is pants. Big, flowery pants if you phone them up and talk to
Bombay. However, get yourself to:

http://www.talktalkmembers.com/forums/

Register (think you need your customer number) and post. The forums are
maintainted by knowledgeable people in Slough or somewhere similar and
they're great at fixing stuff. Unlike the Indians who will simply tell
you to switch the modem off and on again until the last tick of recorded
time.


Didn't TT take over Tiscali?

ISTR

Reinstall windows

There is a problem in you local exchange that will be fixed within 6 hours

I'll transfer you to a dept which will play you a recorded message that
it is closed at present.

Allegedly being passed upwards through about 8 layers of management with
the same laughter in the background.

Regret I have no other suggestion than to go to a proper ISP.

On Jul 11, 1:41*pm, "David" wrote:
"alexander.keys1" wrote in message

...

We've got TT broadband and phone, the phone works fine but there has
been no Internet access for weeks, TT don't reply to e-mails and we
can't get through to their technical support on the phone. The lights
on the ADSL modem indicate that the connection is working, and their
website says there are no faults in our area. I've tried the fault
procedures on the website, but the situation is still the same.

So what's up with TT, and how can I get it working again?

Can't understand you putting up with that sort of service.
Have they taken your money?
Anyway I would have been long gone by now if anyone like that with me.

I'm with Be suggest you move to them they not treat me like that, they look
after customers.
Regards
David

I don't pay the bill, apparently for a low monthly charge TT provides
free international calls that my housemates make a lot of use of, and
Internet isn't charged seperately. They still want Internet service as
well though.

The house is wired for cable TV from Virgin Media, which we don't use
at present, it's also wired for all sorts of other things that
previous occupants have had, so I've got to sort out the various co-
axial and twisted pair cable around the place first, as the computer
is upstairs.

polygonum wrote:

Is there really somewhere similar to Slough?

Reading. Newbury. Basingstoke. Milton Keynes.

shuder

;-)

--
Scott

Where are we going and why am I in this handbasket?

On Tue, 12 Jul 2011 15:36:28 +0100
Scott M wrote:

polygonum wrote:

Is there really somewhere similar to Slough?

Reading. Newbury. Basingstoke. Milton Keynes.

shuder

;-)


Maybe, but nobody has asked "Friendly bombs" to come and land on them.
--
Davey.

"Davey" wrote in message ...
On Tue, 12 Jul 2011 15:36:28 +0100
Scott M wrote:

polygonum wrote:

Is there really somewhere similar to Slough?

Reading. Newbury. Basingstoke. Milton Keynes.

shuder

;-)


Maybe, but nobody has asked "Friendly bombs" to come and land on them.
--
Davey.

Many m

Mancunians think of the 1996 IRA bomb in those terms, although those who
were injured (there were no fatalities) may not do so.

--
Graham.

%Profound_observation%

On Tue, 12 Jul 2011 16:52:32 +0100, Graham. wrote:


"Davey" wrote in message
...
On Tue, 12 Jul 2011 15:36:28 +0100
Scott M wrote:

polygonum wrote:

Is there really somewhere similar to Slough?

Reading. Newbury. Basingstoke. Milton Keynes.

shuder

;-)


Maybe, but nobody has asked "Friendly bombs" to come and land on them.
--
Davey.

Many m

Mancunians think of the 1996 IRA bomb in those terms, although those who
were injured (there were no fatalities) may not do so.


I had just parked my car, maybe a few hundred yards away, when that went
off - heard it - got back in car - left. Obviously going to be impossible
to do anything useful after that.

Somehow all the other contenders for being like Slough miss out - each of
them has some areas which are much nicer. You have to go to Stoke Poges
(north), Maidenhead (west) or wherever to get to anywhere much better.

--
Rod

polygonum wrote:
On Tue, 12 Jul 2011 16:52:32 +0100, Graham. wrote:


"Davey" wrote in message
...
On Tue, 12 Jul 2011 15:36:28 +0100
Scott M wrote:

polygonum wrote:

Is there really somewhere similar to Slough?

Reading. Newbury. Basingstoke. Milton Keynes.

shuder

;-)


Maybe, but nobody has asked "Friendly bombs" to come and land on them.
--
Davey.

Many m

Mancunians think of the 1996 IRA bomb in those terms, although those who
were injured (there were no fatalities) may not do so.


I had just parked my car, maybe a few hundred yards away, when that went
off - heard it - got back in car - left. Obviously going to be
impossible to do anything useful after that.

Somehow all the other contenders for being like Slough miss out - each
of them has some areas which are much nicer. You have to go to Stoke
Poges (north), Maidenhead (west) or wherever to get to anywhere much
better.

Neasden?