"alexander.keys1" wrote in message
...
We've got TT broadband and phone, the phone works fine but there has
been no Internet access for weeks, TT don't reply to e-mails and we
can't get through to their technical support on the phone. The lights
on the ADSL modem indicate that the connection is working, and their
website says there are no faults in our area. I've tried the fault
procedures on the website, but the situation is still the same.

So what's up with TT, and how can I get it working again?

Switch the router off for thirty seconds, switch it back on and let it
reconnect.
If that fails RESET the router, BT can send a stop connecting instruction in
the event of a network fault.
Access the Router 192.168.1.1 and make sure the password etc is still
correct, or run the setup CD you should have from Talk Talk.
Try connecting with another PC or Laptop.
Try another router.

If all that fails you have no choice but to contact TT, you could ask for a
MAC code at this point but that is your choice.
Good Luck
Martin C