On 11/07/2011 13:29, alexander.keys1 wrote:
We've got TT broadband and phone, the phone works fine but there has
been no Internet access for weeks, TT don't reply to e-mails and we
can't get through to their technical support on the phone. The lights
on the ADSL modem indicate that the connection is working, and their
website says there are no faults in our area. I've tried the fault
procedures on the website, but the situation is still the same.

So what's up with TT, and how can I get it working again?

It sounds as if it might well be a local LAN issue. Can you talk to the
router? What status does it give on its webpage?

You could try another router and see if you get a connection.