Internet Explorer has apparently gone down. I get a message that says:

Runtime Error!

Program: C:\Program Files\Internet Explorer\iexplore.exe

This application has requested the Runtime to terminate in an unusual
way. Please contact the application's support team for more
information.

OK, so how do I contact the Internet Explorer's support team? I presume the
application or the runtime library has gotten corrupted, but I'm not sure
what to do. Any suggestions? Reinstall IE? Reinstall Win XP? Buy a new
computer?

Of course, if Internet Explorer was working, I could go online at the MS
website, but I don't have that option. Thanks for any advice you guys might
be able to offer.

--
Bob (Chief Pilot, White Knuckle Airways)

On Mon, 29 Aug 2005 11:05:38 -0400, "Bob Chilcoat"
wrote:

Internet Explorer has apparently gone down. I get a message that says:

Runtime Error!

Program: C:\Program Files\Internet Explorer\iexplore.exe

This application has requested the Runtime to terminate in an unusual
way. Please contact the application's support team for more
information.

OK, so how do I contact the Internet Explorer's support team? I presume the
application or the runtime library has gotten corrupted, but I'm not sure
what to do. Any suggestions? Reinstall IE? Reinstall Win XP? Buy a new
computer?

Of course, if Internet Explorer was working, I could go online at the MS
website, but I don't have that option. Thanks for any advice you guys might
be able to offer.

This is often a symptom of a virus interfering with the system
(although it could also be a corruption of IE as well). If your e-mail
is working, and you have high speed, someone on broadband could try
sending you Firefox so you can go download AVG, Spybot, AdAware,
CWShredder, and ZoneAlarm. If you're on low speed, try to go to a
friend's house who has a CD burner.

While I don't like Norton or Mcafee (if you're running them), note
that no virus scanner will catch every virus, especially new ones, and
since you can't really run more than one at a time, virus prevention
should be proactive, and not just rely on a program to catch it.

---

http://www.FenrirOnline.com

Computer services, custom metal etching,
arts, crafts, and much more.

IE is still free, right? If so, I'd simply do a wipe and re-install.

What anti-virus stuff are you running?

I'd do a disk clean-up first to wipe out all the temp files though... And I
expect a full post-incident report later this week, in person, verbally.
grin

Regards,
Joe Agro, Jr.
(800) 871-5022
(908) 542-0244
http://www.AutoDrill.com
http://www.Multi-Drill.com

V8013-R

On Mon, 29 Aug 2005 16:08:32 GMT, Joe AutoDrill wrote:
IE is still free, right? If so, I'd simply do a wipe and re-install.

Ugh. A reinstall is rarely needed, and is a very intrusive way to fix a
system.

To the OP: Find a local geek with a USB thumb drive or CD burner, install
firefox, and never use IE as a webbrowser again. Firefox is faster and
more secure. Once you have firefox, download:
ad-aware from www.lavasoft.de - run it, get the update, scan your
system, clean off the spyware. THEN - download
AVG Antivirus from www.grisoft.com - update and run _that_. Set 'em
both to auto-update and autoscan.

I'd do a disk clean-up first to wipe out all the temp files though... And I
expect a full post-incident report later this week, in person, verbally.
grin

Ugh. That's needed in less than 5% of the infected systems I've dealt
with. If your data is worth more than a couple of hours of effort,
and/or if your backups aren't up to date, that's the absolute last
resort.

Ugh. That's needed in less than 5% of the infected systems I've dealt
with. If your data is worth more than a couple of hours of effort,
and/or if your backups aren't up to date, that's the absolute last
resort.

What data does a disk clean-up destroy? It only deletes cookies, temp
internet files, etc. I suggest it because I have no clue how large his
cache is. In theory, if he browses the net a lot and has a huge cache, it
could cause a problem.
--


Regards,
Joe Agro, Jr.
(800) 871-5022
(908) 542-0244
http://www.AutoDrill.com
http://www.Multi-Drill.com

V8013-R

On Mon, 29 Aug 2005 17:01:03 GMT, Joe AutoDrill wrote:
Ugh. That's needed in less than 5% of the infected systems I've dealt
with. If your data is worth more than a couple of hours of effort,
and/or if your backups aren't up to date, that's the absolute last
resort.

What data does a disk clean-up destroy? It only deletes cookies, temp
internet files, etc. I suggest it because I have no clue how large his
cache is. In theory, if he browses the net a lot and has a huge cache, it
could cause a problem.

I could swear I saw "reinstall" in your post. If not, then nevermind,
but just cleaning a cache also won't remove any viruses or other
malware...

I could swear I saw "reinstall" in your post. If not, then nevermind,
but just cleaning a cache also won't remove any viruses or other
malware...

LOL. Reinstall IE was my first comment...

Disk clean-up was suggested as a first step. It's a Windows function in XP
(and maybe 98, 2000, etc.) Mostly it's harmles... Except if you have
important or large files cached that are necessary for something.

99% of the time, it's a good idea to do it often just to keep the disk
clean - and thus unfragmented.
--


Regards,
Joe Agro, Jr.
(800) 871-5022
(908) 542-0244
http://www.AutoDrill.com
http://www.Multi-Drill.com

V8013-R

On Mon, 29 Aug 2005 18:15:31 GMT, Joe AutoDrill wrote:
I could swear I saw "reinstall" in your post. If not, then nevermind,
but just cleaning a cache also won't remove any viruses or other
malware...

LOL. Reinstall IE was my first comment...

Ah. But that's just replacing the broken component with the same thing
that's going to break and be insecure anyway. Better to fix the root
cause of the problem.

Disk clean-up was suggested as a first step. It's a Windows function in XP
(and maybe 98, 2000, etc.) Mostly it's harmles... Except if you have
important or large files cached that are necessary for something.

Right, but I'm not aware of any viruses which just stay in your disk
cache rather than installing themselves somewhere more insidious.

99% of the time, it's a good idea to do it often just to keep the disk
clean - and thus unfragmented.

Removing cache files and defragmenting a hard drive are two very
different things.

Ah. But that's just replacing the broken component with the same thing
that's going to break and be insecure anyway. Better to fix the root
cause of the problem.

I was answering his question - which referred to fixing IE. I totally agree
with you otherwise...

Right, but I'm not aware of any viruses which just stay in your disk
cache rather than installing themselves somewhere more insidious.

It isn't meant to cean up virus problems... Maybe some tracking cookins
that act as adware... But that's about it. It simply frees up resources.

99% of the time, it's a good idea to do it often just to keep the disk
clean - and thus unfragmented.

Removing cache files and defragmenting a hard drive are two very
different things.

True. But having a virtually empty hard drive doesn't cause Windows or any
other OS to "fit" programs in a bunch of small slots and thus fragment
them... Cleaning up a few megs (sometimes hundreds of megs) worth of cache
stuff can help keep the fragmentation level low. You still need to defrag
often IMHO.

Now... Let's talk about something more on topic to this group... My
favorite cheese is Locatelli... Yours?

Regards,
Joe Agro, Jr.
(800) 871-5022
(908) 542-0244
http://www.AutoDrill.com
http://www.Multi-Drill.com

V8013-R

On Mon, 29 Aug 2005 19:30:24 GMT, Joe AutoDrill wrote:
Ah. But that's just replacing the broken component with the same thing
that's going to break and be insecure anyway. Better to fix the root
cause of the problem.

I was answering his question - which referred to fixing IE. I totally agree
with you otherwise...

Well, OK, but sometimes the right answer is to fix the real problem, not
to help them to prolong it. Also - what version of IE is he going to
have on hand, and what security holes are in that? How long will it
take to download the current version or patches for it, and how does
that compare to the current time-to-owned period (measured in
single-digit minutes last I saw it)?

Right, but I'm not aware of any viruses which just stay in your disk
cache rather than installing themselves somewhere more insidious.

It isn't meant to cean up virus problems... Maybe some tracking cookins
that act as adware... But that's about it. It simply frees up resources.

Well, it's a good start, but a full spyware scan and then a full
antivirus scan will give him the fix he needs.

Now... Let's talk about something more on topic to this group... My
favorite cheese is Locatelli... Yours?

Oh, definately Gudbrandsdalsost, without a doubt. Warm, sliced thin, of
course. http://www.tine.no/intproducts/4819/

Well, OK, but sometimes the right answer is to fix the real problem, not
to help them to prolong it. Also - what version of IE is he going to
have on hand, and what security holes are in that? How long will it
take to download the current version or patches for it, and how does
that compare to the current time-to-owned period (measured in
single-digit minutes last I saw it)?

I have a slight advantage... I know the end user... I know his connection
and I can reliably guess the system he is usung based on software I know he
is running...

But you are 100% correct. Solving the root problem is almost always the
right way to answer the question.

Well, it's a good start, but a full spyware scan and then a full
antivirus scan will give him the fix he needs.

I run Norton on one machine and AVG on the other. AdAware on both and
XCleaner plus Disk Cleanup weekly. Never had a virus or adware problem...
But I suppose we are all open to it at one point or another...

Oh, definately Gudbrandsdalsost, without a doubt. Warm, sliced thin, of
course. http://www.tine.no/intproducts/4819/


Copying myself at home to view and potentially research/buy... Cheese lover
here...
--


Regards,
Joe Agro, Jr.
(800) 871-5022
(908) 542-0244
http://www.AutoDrill.com
http://www.Multi-Drill.com

V8013-R

On Mon, 29 Aug 2005 20:56:48 GMT, Joe AutoDrill wrote:
(I wrote)

Oh, definately Gudbrandsdalsost, without a doubt. Warm, sliced thin, of
course. http://www.tine.no/intproducts/4819/

Copying myself at home to view and potentially research/buy... Cheese lover
here...

It's worth the search. The better local grocery stores in Wisconsin
have it, possibly because we have a lot of Norwegians here.

Some Spyware programs cause this error by hijacking your browser, Try using
AdAware SE, it's free at PCworld.com.

Bruce



"Bob Chilcoat" wrote in message
...
Internet Explorer has apparently gone down. I get a message that says:

Runtime Error!

Program: C:\Program Files\Internet Explorer\iexplore.exe

This application has requested the Runtime to terminate in an unusual
way. Please contact the application's support team for more
information.

OK, so how do I contact the Internet Explorer's support team? I presume
the application or the runtime library has gotten corrupted, but I'm not
sure what to do. Any suggestions? Reinstall IE? Reinstall Win XP? Buy
a new computer?

Of course, if Internet Explorer was working, I could go online at the MS
website, but I don't have that option. Thanks for any advice you guys
might be able to offer.

--
Bob (Chief Pilot, White Knuckle Airways)

Go to Google..select NEWS above the search box, then put in "runtime error"
in the box and "search"
You'll get many links with "fixes"

"Bob Chilcoat" wrote in message
...
Internet Explorer has apparently gone down. I get a message that says:

Runtime Error!

Program: C:\Program Files\Internet Explorer\iexplore.exe

This application has requested the Runtime to terminate in an unusual
way. Please contact the application's support team for more
information.

That's very good advice, but I couldn't get IE running to DO a Google
search!

I now have it running by doing a restore back a point where it was working
(If you're going to have Windows, this one feature almost makes it OK). I'm
now working on some of the fixes suggested. Thanks for all the advice.

--
Bob (Chief Pilot, White Knuckle Airways)


"Rudy" wrote in message
news:8jQQe.42128$Hk.14159@pd7tw1no...
Go to Google..select NEWS above the search box, then put in "runtime
error" in the box and "search"
You'll get many links with "fixes"

It's worth the search. The better local grocery stores in Wisconsin
have it, possibly because we have a lot of Norwegians here.

That's funny you say that... My best friend is Norwegian. He goes to an
almost all Norwegian church 800 people strong... Maybe I'll pull some
strings to find the cheese.
--


Regards,
Joe Agro, Jr.
(800) 871-5022
(908) 542-0244
http://www.AutoDrill.com
http://www.Multi-Drill.com

V8013-R

On Tue, 30 Aug 2005 03:23:48 GMT, Rudy wrote:
Go to Google..select NEWS above the search box, then put in "runtime error"
in the box and "search"
You'll get many links with "fixes"

Risky. Some of the "fixes" will make things worse. Stick with
reputable removal tools; start with AdAware and AVG Antivirus. Watch
the spelling carefully, there are imposters out there which also make
your systems worse. Some will even charge you $29.95 for the honor of
having your system further screwed.

Do the easy thing. Go to
http://www.mozilla.org/products/firefox/
and download/install firefox.

GmcD

On Mon, 29 Aug 2005 11:05:38 -0400, "Bob Chilcoat"
wrote:

Internet Explorer has apparently gone down. I get a message that says:

Runtime Error!

Program: C:\Program Files\Internet Explorer\iexplore.exe

This application has requested the Runtime to terminate in an unusual
way. Please contact the application's support team for more
information.

OK, so how do I contact the Internet Explorer's support team? I presume the
application or the runtime library has gotten corrupted, but I'm not sure
what to do. Any suggestions? Reinstall IE? Reinstall Win XP? Buy a new
computer?

Of course, if Internet Explorer was working, I could go online at the MS
website, but I don't have that option. Thanks for any advice you guys might
be able to offer.