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Default Naive consumer

I guess everybody else knew not to do this, but I learned the hard
way. Needed a new answering machine (actually didn't; just wanted one
with more room for incoming message). Looked on-line; found most
recommendations for low-end AT&T model, just what I wanted.

Ordered it from a place called "On-Line Fulfillment". $37.95,"free"
shipping. When it arrived, was defective. Called them for a return
shipping label.

Hah! That's how they get suckers like me.

1. They will deduct their original shipping cost

2. Plus they deduct 15% for return.

3. I pay return shipping - $8.++ plus hassle of repacking.

Will end up, if lucky, with the same amount that AT&T charges on their
site - $19.95! Live and learn...

Looked around the Web, found that this is one of a number of such
enterprises in an industrial-looking area of NY? or was it NJ? .
Manufacturer outsources ordering/shipping to these outfits -- tons of
them.

Phone # 866-537-7084. But a little more looking found a real
business address in New York.

SPECIALTY RETAIL ST $37.95
Doing Business As: FACTORYOUTLETSTORE

Merchant Address: 1410 BROADWAY
NEW YORK NY 10018

I sent these goniffs a letter promising to lose them as much business
as possible.

Live & learn. Why the hell didn't I just go to Best Buy for the damn
thing!

HB
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"Higgs Boson" wrote
Ordered it from a place called "On-Line Fulfillment". $37.95,"free"
shipping. When it arrived, was defective. Called them for a return
shipping label.

Hah! That's how they get suckers like me.

1. They will deduct their original shipping cost

2. Plus they deduct 15% for return.

3. I pay return shipping - $8.++ plus hassle of repacking.


Sounds like you should call the credit card company and have then hold the
charges. You should not have to pay 15% restocking fee for defective
products.

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On May 23, 12:44*am, Higgs Boson wrote:
I guess everybody else knew not to do this, but I learned the hard
way. *Needed a new answering machine (actually didn't; just wanted one
with more room for incoming message). *Looked on-line; found most
recommendations for low-end AT&T model, just what I wanted.

Ordered it from a place called "On-Line Fulfillment". *$37.95,"free"
shipping. *When it arrived, was defective. *Called them for a return
shipping label.

Hah! *That's how they get suckers like me.

1. *They will deduct their original shipping cost

2. *Plus they deduct 15% for return.

3. * I pay return shipping - $8.++ plus hassle of repacking.

Will end up, if lucky, with the same amount that AT&T charges on their
site - $19.95! *Live and learn...

Looked around the Web, found that this is one of a number of such
enterprises in an industrial-looking area of NY? or was it NJ? .
Manufacturer outsources ordering/shipping to these outfits -- tons of
them.

Phone #866-537-7084. * But a little more looking found a real
business address in New York.

SPECIALTY RETAIL ST $37.95
Doing Business As: * * *FACTORYOUTLETSTORE

Merchant Address: * * * 1410 BROADWAY
NEW YORK NY 10018

I sent these goniffs a letter promising to lose them as much business
as possible.

Live & learn. Why the hell didn't I just go to Best Buy for the damn
thing!

HB


SO YOU GOT SUCKERED...IT HAPPENS....THE IMPORTANT THING IS YOU GOT
WHAT YOU WANTED.
ID CONTACT CONSUMER AFFAIRS ASAP...
DO PEOPLE ACTUALLY STILL USE ANSWERING MACHINES?
SHEESH.... I ALWAYS THOUGHT THEY WERE CUMBERSOME AND ****ITTY.
I'VE SEE THEM IN STACKS AT LOCAL THRIFT SHOPS EVERYWHERE.
BE WISER..
NEVER BUY ANYTHING YOU HAVENT INSPECTED IN PERSON UNLESS YOU CAN TAKE
THE LOSS.
THE BRIGHT SIDE IS HAD YOU BOUGHT IT AT BEST BUYS, YOU COULD
PRACTICALLY DESTROY IT AND RETURN IT AS UNSATISFACTORY
IF I COULD HAVE A LANDLINE I'D HOOK IT UP TO A PC WITH A SOFTWARE
CALLER ID / SCREENING / ANSWERING DEVICE DRIVER....LIVE A LITTLE
TGITM
PATECUM
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On May 23, 5:56*am, "Ed Pawlowski" wrote:
"Higgs Boson" wrote

Ordered it from a place called "On-Line Fulfillment". *$37.95,"free"
shipping. *When it arrived, was defective. *Called them for a return
shipping label.


Hah! *That's how they get suckers like me.


1. *They will deduct their original shipping cost


2. *Plus they deduct 15% for return.


3. * I pay return shipping - $8.++ plus hassle of repacking.


Sounds like you should call the credit card company and have then hold the
charges. *You should not have to pay 15% restocking fee for defective
products.


Let me guess that there is more here to the story. I would
suspect that they offered to exchange the defective one, but
he instead wants his money back. That's the only situation
where the above charges make sense. If you return an
item and want your money back, it's not unusual to have
a restocking fee.

If they are demanding the 15% just to swap it for an identical
working one, then I would contact the credit card company
and dispute it. As far as having to pay for the shipping to
get it back to them, that is typical. It's rare for any merchant
to also pay for that.
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On 5/23/2011 12:44 AM, Higgs Boson wrote:
I guess everybody else knew not to do this, but I learned the hard
way. Needed a new answering machine (actually didn't; just wanted one
with more room for incoming message). Looked on-line; found most
recommendations for low-end AT&T model, just what I wanted.

Ordered it from a place called "On-Line Fulfillment". $37.95,"free"
shipping. When it arrived, was defective. Called them for a return
shipping label.

Hah! That's how they get suckers like me.

1. They will deduct their original shipping cost

2. Plus they deduct 15% for return.

3. I pay return shipping - $8.++ plus hassle of repacking.

Will end up, if lucky, with the same amount that AT&T charges on their
site - $19.95! Live and learn...

Looked around the Web, found that this is one of a number of such
enterprises in an industrial-looking area of NY? or was it NJ? .
Manufacturer outsources ordering/shipping to these outfits -- tons of
them.

Phone # 866-537-7084. But a little more looking found a real
business address in New York.

SPECIALTY RETAIL ST $37.95
Doing Business As: FACTORYOUTLETSTORE

Merchant Address: 1410 BROADWAY
NEW YORK NY 10018

I sent these goniffs a letter promising to lose them as much business
as possible.

Live& learn. Why the hell didn't I just go to Best Buy for the damn
thing!

HB


Usually you only get stuck with a restocking fee if you return something
for a refund but do not pay in returning a defective item for a good
one. I'd dispute the charge to my credit card company and the supplier.
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In article
,
Higgs Boson wrote:

I guess everybody else knew not to do this, but I learned the hard
way. Needed a new answering machine (actually didn't; just wanted one
with more room for incoming message). Looked on-line; found most
recommendations for low-end AT&T model, just what I wanted.

Ordered it from a place called "On-Line Fulfillment". $37.95,"free"
shipping. When it arrived, was defective. Called them for a return
shipping label.

Hah! That's how they get suckers like me.

1. They will deduct their original shipping cost

2. Plus they deduct 15% for return.

3. I pay return shipping - $8.++ plus hassle of repacking.

Will end up, if lucky, with the same amount that AT&T charges on their
site - $19.95! Live and learn...

Looked around the Web, found that this is one of a number of such
enterprises in an industrial-looking area of NY? or was it NJ? .
Manufacturer outsources ordering/shipping to these outfits -- tons of
them.

Phone # 866-537-7084. But a little more looking found a real
business address in New York.

SPECIALTY RETAIL ST $37.95
Doing Business As: FACTORYOUTLETSTORE

Merchant Address: 1410 BROADWAY
NEW YORK NY 10018

I sent these goniffs a letter promising to lose them as much business
as possible.

Live & learn. Why the hell didn't I just go to Best Buy for the damn
thing!

HB


This sounds very much like one of the millions of packaged web
businesses that are sold via TV infomercial late at night. You buy a
completely built website (just plug in your own business name,)
including e-commerce capability and product line. Products you manage to
sell are then drop shipped to your customers for you. Your only "job" is
to advertise your business and try to drum up customers.

Hope you also used a "virtual account number" from your CC company for
the purchase, as is recommended for all online purchases for any company
you don't know.
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On 5/23/2011 12:44 AM, Higgs Boson wrote:
I guess everybody else knew not to do this, but I learned the hard
way. Needed a new answering machine (actually didn't; just wanted one
with more room for incoming message). Looked on-line; found most
recommendations for low-end AT&T model, just what I wanted.

Ordered it from a place called "On-Line Fulfillment". $37.95,"free"
shipping. When it arrived, was defective. Called them for a return
shipping label.

Hah! That's how they get suckers like me.

1. They will deduct their original shipping cost

2. Plus they deduct 15% for return.

3. I pay return shipping - $8.++ plus hassle of repacking.

Will end up, if lucky, with the same amount that AT&T charges on their
site - $19.95! Live and learn...

Looked around the Web, found that this is one of a number of such
enterprises in an industrial-looking area of NY? or was it NJ? .
Manufacturer outsources ordering/shipping to these outfits -- tons of
them.

Phone # 866-537-7084. But a little more looking found a real
business address in New York.

SPECIALTY RETAIL ST $37.95
Doing Business As: FACTORYOUTLETSTORE

Merchant Address: 1410 BROADWAY
NEW YORK NY 10018

I sent these goniffs a letter promising to lose them as much business
as possible.

Live& learn. Why the hell didn't I just go to Best Buy for the damn
thing!

HB


Just noticed, you mention Best Buy. They are notorious for charging a
restocking fee for returned items. Last place I would buy.
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willshak wrote the following:
HeyBub wrote the following:
wrote:

On May 23, 5:56 am, "Ed Pawlowski" wrote:

"Higgs Boson" wrote


Ordered it from a place called "On-Line Fulfillment". $37.95,"free"
shipping. When it arrived, was defective. Called them for a return
shipping label.
Hah! That's how they get suckers like me.
1. They will deduct their original shipping cost
2. Plus they deduct 15% for return.
3. I pay return shipping - $8.++ plus hassle of repacking.

Sounds like you should call the credit card company and have then
hold the charges. You should not have to pay 15% restocking fee for
defective products.

Let me guess that there is more here to the story. I would
suspect that they offered to exchange the defective one, but
he instead wants his money back. That's the only situation
where the above charges make sense. If you return an
item and want your money back, it's not unusual to have
a restocking fee.

If they are demanding the 15% just to swap it for an identical
working one, then I would contact the credit card company
and dispute it. As far as having to pay for the shipping to
get it back to them, that is typical. It's rare for any merchant
to also pay for that.


Agreed. Just think on the two characteristics: 1) Defective device,
2) Restocking fee.

Are they REALLY going to put a defective unit back on the shelf?


Why not? They can sell the same product hundreds of times. The
Shipping and handling charges are probably more than the actual
shipping costs.
They can make a profit just on the S&H costs for returned items
Handling charges are bull**** and just add to the total price.
If you buy something in a brick and mortar store, do they charge extra
for the guy to go back and find the item on a rack somewhere?

I buy almost everything from Amazon, and check there first when buying
something. Their return policy is a good as anyone elses.
Besides, I am a Prime member, which means shipping is free on anything
Amazon stocks, or from any outside vendor that has agreed with Amazon
to offer Prime shipping. That last list is growing.


I'm sorry. For Prime members, 2 day shipping is free. If you want 1 day
shipping, the shipping charge is $3.99.



--

Bill
In Hamptonburgh, NY
In the original Orange County. Est. 1683
To email, remove the double zeroes after @
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SNIP

Live& learn. Why the hell didn't I just go to Best Buy for the damn
thing!

HB


Just noticed, you mention Best Buy. They are notorious for charging a
restocking fee for returned items. Last place I would buy.


I also got screwed by best Buy.Several years ago. Bought a cell phone set
up. They set it so ALL calls would have a long distance charge. They would
not correct it. WW




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On Sun, 22 May 2011 21:44:12 -0700 (PDT), Higgs Boson
wrote:

I guess everybody else knew not to do this, but I learned the hard
way. Needed a new answering machine (actually didn't; just wanted one
with more room for incoming message). Looked on-line; found most
recommendations for low-end AT&T model, just what I wanted.

Ordered it from a place called "On-Line Fulfillment". $37.95,"free"
shipping. When it arrived, was defective. Called them for a return
shipping label.

Hah! That's how they get suckers like me.

1. They will deduct their original shipping cost

2. Plus they deduct 15% for return.

3. I pay return shipping - $8.++ plus hassle of repacking.

Will end up, if lucky, with the same amount that AT&T charges on their
site - $19.95! Live and learn...

Looked around the Web, found that this is one of a number of such
enterprises in an industrial-looking area of NY? or was it NJ? .
Manufacturer outsources ordering/shipping to these outfits -- tons of
them.

Phone # 866-537-7084. But a little more looking found a real
business address in New York.

SPECIALTY RETAIL ST $37.95
Doing Business As: FACTORYOUTLETSTORE

Merchant Address: 1410 BROADWAY
NEW YORK NY 10018

I sent these goniffs a letter promising to lose them as much business
as possible.

Live & learn. Why the hell didn't I just go to Best Buy for the damn
thing!

HB


In the future you should always make one of the first places you look
www.amazon.com

They often have the same or lower prices as anyplace else. For $80 a
year you can "join - Amazon Prime" and then get free shipping on a lot
of the stuff they sell. they have excellent return policies too.
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On May 23, 6:46*am, Frank wrote:
On 5/23/2011 12:44 AM, Higgs Boson wrote:









I guess everybody else knew not to do this, but I learned the hard
way. *Needed a new answering machine (actually didn't; just wanted one
with more room for incoming message). *Looked on-line; found most
recommendations for low-end AT&T model, just what I wanted.


Ordered it from a place called "On-Line Fulfillment". *$37.95,"free"
shipping. *When it arrived, was defective. *Called them for a return
shipping label.


Hah! *That's how they get suckers like me.


1. *They will deduct their original shipping cost


2. *Plus they deduct 15% for return.


3. * I pay return shipping - $8.++ plus hassle of repacking.


Will end up, if lucky, with the same amount that AT&T charges on their
site - $19.95! *Live and learn...


Looked around the Web, found that this is one of a number of such
enterprises in an industrial-looking area of NY? or was it NJ? .
Manufacturer outsources ordering/shipping to these outfits -- tons of
them.


Phone # 866-537-7084. * But a little more looking found a real
business address in New York.


SPECIALTY RETAIL ST $37.95
Doing Business As: * * * * FACTORYOUTLETSTORE


Merchant Address: *1410 BROADWAY
NEW YORK NY 10018


I sent these goniffs a letter promising to lose them as much business
as possible.


Live& *learn. Why the hell didn't I just go to Best Buy for the damn
thing!


HB


Just noticed, you mention Best Buy. *They are notorious for charging a
restocking fee for returned items. *Last place I would buy.


Again, live & learn. My former partner used to work for them and was
always plugging them. I didn't know about the rap on BB for
restocking.

HB
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On 5/23/2011 4:12 PM, Ashton Crusher wrote:
On Sun, 22 May 2011 21:44:12 -0700 (PDT), Higgs Boson
wrote:

I guess everybody else knew not to do this, but I learned the hard
way. Needed a new answering machine (actually didn't; just wanted one
with more room for incoming message). Looked on-line; found most
recommendations for low-end AT&T model, just what I wanted.

Ordered it from a place called "On-Line Fulfillment". $37.95,"free"
shipping. When it arrived, was defective. Called them for a return
shipping label.

Hah! That's how they get suckers like me.

1. They will deduct their original shipping cost

2. Plus they deduct 15% for return.

3. I pay return shipping - $8.++ plus hassle of repacking.

Will end up, if lucky, with the same amount that AT&T charges on their
site - $19.95! Live and learn...

Looked around the Web, found that this is one of a number of such
enterprises in an industrial-looking area of NY? or was it NJ? .
Manufacturer outsources ordering/shipping to these outfits -- tons of
them.

Phone # 866-537-7084. But a little more looking found a real
business address in New York.

SPECIALTY RETAIL ST $37.95
Doing Business As: FACTORYOUTLETSTORE

Merchant Address: 1410 BROADWAY
NEW YORK NY 10018

I sent these goniffs a letter promising to lose them as much business
as possible.

Live& learn. Why the hell didn't I just go to Best Buy for the damn
thing!

HB


In the future you should always make one of the first places you look
www.amazon.com

They often have the same or lower prices as anyplace else. For $80 a
year you can "join - Amazon Prime" and then get free shipping on a lot
of the stuff they sell. they have excellent return policies too.


Or better yet, stop by Goodwill, Salvation Army, or your nearest garage
sale. That is where my last 3 answering machines came from. I never pay
more than five bucks, and got 5 years plus out of each before they went
brain-dead. Most owners apparently don't understand you have to replace
the backup batteries every year or two.

IMHO, anybody that pays 80 bucks for a deluxe Amazon membership deserves
to lose the money. All those portal sites do is take a cut off the top,
and the prices are often higher than on the actual web site, in my
experience. If you know the brand and model, look directly on the
company's web site, or do a straight Google search.

--
aem sends...
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On May 23, 6:12*pm, aemeijers wrote:
On 5/23/2011 4:12 PM, Ashton Crusher wrote:









On Sun, 22 May 2011 21:44:12 -0700 (PDT), Higgs Boson
*wrote:


I guess everybody else knew not to do this, but I learned the hard
way. *Needed a new answering machine (actually didn't; just wanted one
with more room for incoming message). *Looked on-line; found most
recommendations for low-end AT&T model, just what I wanted.


Ordered it from a place called "On-Line Fulfillment". *$37.95,"free"
shipping. *When it arrived, was defective. *Called them for a return
shipping label.


Hah! *That's how they get suckers like me.


1. *They will deduct their original shipping cost


2. *Plus they deduct 15% for return.


3. * I pay return shipping - $8.++ plus hassle of repacking.


Will end up, if lucky, with the same amount that AT&T charges on their
site - $19.95! *Live and learn...


Looked around the Web, found that this is one of a number of such
enterprises in an industrial-looking area of NY? or was it NJ? .
Manufacturer outsources ordering/shipping to these outfits -- tons of
them.


Phone # 866-537-7084. * But a little more looking found a real
business address in New York.


SPECIALTY RETAIL ST $37.95
Doing Business As: * * FACTORYOUTLETSTORE


Merchant Address: * * *1410 BROADWAY
NEW YORK NY 10018


I sent these goniffs a letter promising to lose them as much business
as possible.


Live& *learn. Why the hell didn't I just go to Best Buy for the damn
thing!


HB


In the future you should always make one of the first places you look
www.amazon.com


They often have the same or lower prices as anyplace else. *For $80 a
year you can "join - Amazon Prime" and then get free shipping on a lot
of the stuff they sell. *they have excellent return policies too.


Or better yet, stop by Goodwill, Salvation Army, or your nearest garage
sale. That is where my last 3 answering machines came from. I never pay
more than five bucks, and got 5 years plus out of each before they went
brain-dead. Most owners apparently don't understand you have to replace
the backup batteries every year or two.


I didn't know!


thrift shops, yer talkin' to a hard core thrift shopper! Guess I
didn't think of them for an ans. machine.

I did get the most gorgeous high end Harmon Kardon stereo for minor
bux at one of the better thrift shops, and previously at that same
shop, a pristine 6-head video cassette player.

Am routing the sound on my new Panasonic TV through the stereo; much
better! Funny how the TV is full of bells & whistles that I'll
probably never use, but still has the same ****ty little speakers like
most TVs.

[...]
HB
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In article ,
"WW" wrote:

SNIP

Live& learn. Why the hell didn't I just go to Best Buy for the damn
thing!

HB


Just noticed, you mention Best Buy. They are notorious for charging a
restocking fee for returned items. Last place I would buy.


I also got screwed by best Buy.Several years ago. Bought a cell phone set
up. They set it so ALL calls would have a long distance charge. They would
not correct it. WW


What kind of cell phone has "long distance" charges?


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On May 23, 8:12*pm, aemeijers wrote:

snip



IMHO, anybody that pays 80 bucks for a deluxe Amazon membership deserves
to lose the money.


snip


Actually, the Prime payment is for free shipping. On an average year I
figure I'm saving a hundred $$ maybe more on shipping costs from
Amazon. Besides that, there are free movies so I'm told (haven't tried
that yet).
Recently bought a nice Palmgren arbor press (heavy, naturally) shipped
free. Before that, a 12" Bosch miter saw, again shipped free. And lots
of other stuff.
All in all, not a good deal if you already own all the tools and
supplies you will ever need, but if you have active projects always
going its a real money saver. Figure that if you order on line for
many things you will be out maybe $5-7 for shipping on each order.
With Prime you have already paid for the first dozen, then the rest
are free. Its a good marketing scheme for Amazon as it keeps you
coming back to their store first.


Joe
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Smitty Two wrote in
news
In article
,
Higgs Boson wrote:

I guess everybody else knew not to do this, but I learned the hard
way. Needed a new answering machine (actually didn't; just wanted
one with more room for incoming message). Looked on-line; found most
recommendations for low-end AT&T model, just what I wanted.

Ordered it from a place called "On-Line Fulfillment". $37.95,"free"
shipping. When it arrived, was defective. Called them for a return
shipping label.

Hah! That's how they get suckers like me.

1. They will deduct their original shipping cost

2. Plus they deduct 15% for return.

3. I pay return shipping - $8.++ plus hassle of repacking.

Will end up, if lucky, with the same amount that AT&T charges on
their site - $19.95! Live and learn...

Looked around the Web, found that this is one of a number of such
enterprises in an industrial-looking area of NY? or was it NJ? .
Manufacturer outsources ordering/shipping to these outfits -- tons of
them.

Phone # 866-537-7084. But a little more looking found a real
business address in New York.

SPECIALTY RETAIL ST $37.95
Doing Business As: FACTORYOUTLETSTORE

Merchant Address: 1410 BROADWAY
NEW YORK NY 10018

I sent these goniffs a letter promising to lose them as much business
as possible.

Live & learn. Why the hell didn't I just go to Best Buy for the damn
thing!

HB


This sounds very much like one of the millions of packaged web
businesses that are sold via TV infomercial late at night. You buy a
completely built website (just plug in your own business name,)
including e-commerce capability and product line. Products you manage
to sell are then drop shipped to your customers for you. Your only
"job" is to advertise your business and try to drum up customers.

Hope you also used a "virtual account number" from your CC company for
the purchase, as is recommended for all online purchases for any
company you don't know.




Hope you also used a "virtual account number" from your CC company


I ALWAYS do.

Be aware however, for Discover anyway...

You do not need a new virtual number for each purchase for the same
company. You can use the same virtual number...and so can the merchant.
The virtual number is good until your current regular card expires.
That's why merchants can credit the account that was charged for things
like returns/exchanges.

The advantage is that if the number is stolen from a merchant, another
cannot use it.

Another advantage is that if a merchant is a bad one you can just cancel
the virtual number and all goes on normal with your card and account.
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"Smitty Two" wrote

I also got screwed by best Buy.Several years ago. Bought a cell phone
set
up. They set it so ALL calls would have a long distance charge. They
would
not correct it. WW


What kind of cell phone has "long distance" charges?


I'm guessing he meant roaming charges for using a different network. Way
back in the last century, you used to have a home area and anything outside
incurred roaming charges.

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On May 24, 10:24*pm, "Ed Pawlowski" wrote:
"Smitty Two" wrote



I also got screwed by best Buy.Several years ago. *Bought a cell phone
set
up. They set it so ALL calls would have a long distance charge. They
would
not correct it. WW


What kind of cell phone has "long distance" charges?


I'm guessing he meant roaming charges for using a different network. * Way
back in the last century, you used to have a home area and anything outside
incurred roaming charges.


THAT'S OKAY...BACK IN THE DAY A LINCOLN TOWN CAR WAS A LUXURY VEHICLE.
NOW EVERY TOM, DICK AND MOHAMMED HAS ONE
TGITM
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