willshak wrote the following:
HeyBub wrote the following:
wrote:

On May 23, 5:56 am, "Ed Pawlowski" wrote:

"Higgs Boson" wrote


Ordered it from a place called "On-Line Fulfillment". $37.95,"free"
shipping. When it arrived, was defective. Called them for a return
shipping label.
Hah! That's how they get suckers like me.
1. They will deduct their original shipping cost
2. Plus they deduct 15% for return.
3. I pay return shipping - $8.++ plus hassle of repacking.

Sounds like you should call the credit card company and have then
hold the charges. You should not have to pay 15% restocking fee for
defective products.

Let me guess that there is more here to the story. I would
suspect that they offered to exchange the defective one, but
he instead wants his money back. That's the only situation
where the above charges make sense. If you return an
item and want your money back, it's not unusual to have
a restocking fee.

If they are demanding the 15% just to swap it for an identical
working one, then I would contact the credit card company
and dispute it. As far as having to pay for the shipping to
get it back to them, that is typical. It's rare for any merchant
to also pay for that.


Agreed. Just think on the two characteristics: 1) Defective device,
2) Restocking fee.

Are they REALLY going to put a defective unit back on the shelf?

Why not? They can sell the same product hundreds of times. The
Shipping and handling charges are probably more than the actual
shipping costs.
They can make a profit just on the S&H costs for returned items
Handling charges are bull**** and just add to the total price.
If you buy something in a brick and mortar store, do they charge extra
for the guy to go back and find the item on a rack somewhere?

I buy almost everything from Amazon, and check there first when buying
something. Their return policy is a good as anyone elses.
Besides, I am a Prime member, which means shipping is free on anything
Amazon stocks, or from any outside vendor that has agreed with Amazon
to offer Prime shipping. That last list is growing.

I'm sorry. For Prime members, 2 day shipping is free. If you want 1 day
shipping, the shipping charge is $3.99.



--

Bill
In Hamptonburgh, NY
In the original Orange County. Est. 1683
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