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Naive consumer
I guess everybody else knew not to do this, but I learned the hard
way. Needed a new answering machine (actually didn't; just wanted one with more room for incoming message). Looked on-line; found most recommendations for low-end AT&T model, just what I wanted. Ordered it from a place called "On-Line Fulfillment". $37.95,"free" shipping. When it arrived, was defective. Called them for a return shipping label. Hah! That's how they get suckers like me. 1. They will deduct their original shipping cost 2. Plus they deduct 15% for return. 3. I pay return shipping - $8.++ plus hassle of repacking. Will end up, if lucky, with the same amount that AT&T charges on their site - $19.95! Live and learn... Looked around the Web, found that this is one of a number of such enterprises in an industrial-looking area of NY? or was it NJ? . Manufacturer outsources ordering/shipping to these outfits -- tons of them. Phone # 866-537-7084. But a little more looking found a real business address in New York. SPECIALTY RETAIL ST $37.95 Doing Business As: FACTORYOUTLETSTORE Merchant Address: 1410 BROADWAY NEW YORK NY 10018 I sent these goniffs a letter promising to lose them as much business as possible. Live & learn. Why the hell didn't I just go to Best Buy for the damn thing! HB |
Naive consumer
"Higgs Boson" wrote Ordered it from a place called "On-Line Fulfillment". $37.95,"free" shipping. When it arrived, was defective. Called them for a return shipping label. Hah! That's how they get suckers like me. 1. They will deduct their original shipping cost 2. Plus they deduct 15% for return. 3. I pay return shipping - $8.++ plus hassle of repacking. Sounds like you should call the credit card company and have then hold the charges. You should not have to pay 15% restocking fee for defective products. |
Naive consumer
On May 23, 12:44*am, Higgs Boson wrote:
I guess everybody else knew not to do this, but I learned the hard way. *Needed a new answering machine (actually didn't; just wanted one with more room for incoming message). *Looked on-line; found most recommendations for low-end AT&T model, just what I wanted. Ordered it from a place called "On-Line Fulfillment". *$37.95,"free" shipping. *When it arrived, was defective. *Called them for a return shipping label. Hah! *That's how they get suckers like me. 1. *They will deduct their original shipping cost 2. *Plus they deduct 15% for return. 3. * I pay return shipping - $8.++ plus hassle of repacking. Will end up, if lucky, with the same amount that AT&T charges on their site - $19.95! *Live and learn... Looked around the Web, found that this is one of a number of such enterprises in an industrial-looking area of NY? or was it NJ? . Manufacturer outsources ordering/shipping to these outfits -- tons of them. Phone #866-537-7084. * But a little more looking found a real business address in New York. SPECIALTY RETAIL ST $37.95 Doing Business As: * * *FACTORYOUTLETSTORE Merchant Address: * * * 1410 BROADWAY NEW YORK NY 10018 I sent these goniffs a letter promising to lose them as much business as possible. Live & learn. Why the hell didn't I just go to Best Buy for the damn thing! HB SO YOU GOT SUCKERED...IT HAPPENS....THE IMPORTANT THING IS YOU GOT WHAT YOU WANTED. ID CONTACT CONSUMER AFFAIRS ASAP... DO PEOPLE ACTUALLY STILL USE ANSWERING MACHINES? SHEESH.... I ALWAYS THOUGHT THEY WERE CUMBERSOME AND ****ITTY. I'VE SEE THEM IN STACKS AT LOCAL THRIFT SHOPS EVERYWHERE. BE WISER.. NEVER BUY ANYTHING YOU HAVENT INSPECTED IN PERSON UNLESS YOU CAN TAKE THE LOSS. THE BRIGHT SIDE IS HAD YOU BOUGHT IT AT BEST BUYS, YOU COULD PRACTICALLY DESTROY IT AND RETURN IT AS UNSATISFACTORY :) IF I COULD HAVE A LANDLINE I'D HOOK IT UP TO A PC WITH A SOFTWARE CALLER ID / SCREENING / ANSWERING DEVICE DRIVER....LIVE A LITTLE :) TGITM PATECUM |
Naive consumer
On May 23, 5:56*am, "Ed Pawlowski" wrote:
"Higgs Boson" wrote Ordered it from a place called "On-Line Fulfillment". *$37.95,"free" shipping. *When it arrived, was defective. *Called them for a return shipping label. Hah! *That's how they get suckers like me. 1. *They will deduct their original shipping cost 2. *Plus they deduct 15% for return. 3. * I pay return shipping - $8.++ plus hassle of repacking. Sounds like you should call the credit card company and have then hold the charges. *You should not have to pay 15% restocking fee for defective products. Let me guess that there is more here to the story. I would suspect that they offered to exchange the defective one, but he instead wants his money back. That's the only situation where the above charges make sense. If you return an item and want your money back, it's not unusual to have a restocking fee. If they are demanding the 15% just to swap it for an identical working one, then I would contact the credit card company and dispute it. As far as having to pay for the shipping to get it back to them, that is typical. It's rare for any merchant to also pay for that. |
Naive consumer
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Naive consumer
On 5/23/2011 12:44 AM, Higgs Boson wrote:
I guess everybody else knew not to do this, but I learned the hard way. Needed a new answering machine (actually didn't; just wanted one with more room for incoming message). Looked on-line; found most recommendations for low-end AT&T model, just what I wanted. Ordered it from a place called "On-Line Fulfillment". $37.95,"free" shipping. When it arrived, was defective. Called them for a return shipping label. Hah! That's how they get suckers like me. 1. They will deduct their original shipping cost 2. Plus they deduct 15% for return. 3. I pay return shipping - $8.++ plus hassle of repacking. Will end up, if lucky, with the same amount that AT&T charges on their site - $19.95! Live and learn... Looked around the Web, found that this is one of a number of such enterprises in an industrial-looking area of NY? or was it NJ? . Manufacturer outsources ordering/shipping to these outfits -- tons of them. Phone # 866-537-7084. But a little more looking found a real business address in New York. SPECIALTY RETAIL ST $37.95 Doing Business As: FACTORYOUTLETSTORE Merchant Address: 1410 BROADWAY NEW YORK NY 10018 I sent these goniffs a letter promising to lose them as much business as possible. Live& learn. Why the hell didn't I just go to Best Buy for the damn thing! HB Usually you only get stuck with a restocking fee if you return something for a refund but do not pay in returning a defective item for a good one. I'd dispute the charge to my credit card company and the supplier. |
Naive consumer
In article
, Higgs Boson wrote: I guess everybody else knew not to do this, but I learned the hard way. Needed a new answering machine (actually didn't; just wanted one with more room for incoming message). Looked on-line; found most recommendations for low-end AT&T model, just what I wanted. Ordered it from a place called "On-Line Fulfillment". $37.95,"free" shipping. When it arrived, was defective. Called them for a return shipping label. Hah! That's how they get suckers like me. 1. They will deduct their original shipping cost 2. Plus they deduct 15% for return. 3. I pay return shipping - $8.++ plus hassle of repacking. Will end up, if lucky, with the same amount that AT&T charges on their site - $19.95! Live and learn... Looked around the Web, found that this is one of a number of such enterprises in an industrial-looking area of NY? or was it NJ? . Manufacturer outsources ordering/shipping to these outfits -- tons of them. Phone # 866-537-7084. But a little more looking found a real business address in New York. SPECIALTY RETAIL ST $37.95 Doing Business As: FACTORYOUTLETSTORE Merchant Address: 1410 BROADWAY NEW YORK NY 10018 I sent these goniffs a letter promising to lose them as much business as possible. Live & learn. Why the hell didn't I just go to Best Buy for the damn thing! HB This sounds very much like one of the millions of packaged web businesses that are sold via TV infomercial late at night. You buy a completely built website (just plug in your own business name,) including e-commerce capability and product line. Products you manage to sell are then drop shipped to your customers for you. Your only "job" is to advertise your business and try to drum up customers. Hope you also used a "virtual account number" from your CC company for the purchase, as is recommended for all online purchases for any company you don't know. |
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On 5/23/2011 12:44 AM, Higgs Boson wrote:
I guess everybody else knew not to do this, but I learned the hard way. Needed a new answering machine (actually didn't; just wanted one with more room for incoming message). Looked on-line; found most recommendations for low-end AT&T model, just what I wanted. Ordered it from a place called "On-Line Fulfillment". $37.95,"free" shipping. When it arrived, was defective. Called them for a return shipping label. Hah! That's how they get suckers like me. 1. They will deduct their original shipping cost 2. Plus they deduct 15% for return. 3. I pay return shipping - $8.++ plus hassle of repacking. Will end up, if lucky, with the same amount that AT&T charges on their site - $19.95! Live and learn... Looked around the Web, found that this is one of a number of such enterprises in an industrial-looking area of NY? or was it NJ? . Manufacturer outsources ordering/shipping to these outfits -- tons of them. Phone # 866-537-7084. But a little more looking found a real business address in New York. SPECIALTY RETAIL ST $37.95 Doing Business As: FACTORYOUTLETSTORE Merchant Address: 1410 BROADWAY NEW YORK NY 10018 I sent these goniffs a letter promising to lose them as much business as possible. Live& learn. Why the hell didn't I just go to Best Buy for the damn thing! HB Just noticed, you mention Best Buy. They are notorious for charging a restocking fee for returned items. Last place I would buy. |
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SNIP Live& learn. Why the hell didn't I just go to Best Buy for the damn thing! HB Just noticed, you mention Best Buy. They are notorious for charging a restocking fee for returned items. Last place I would buy. I also got screwed by best Buy.Several years ago. Bought a cell phone set up. They set it so ALL calls would have a long distance charge. They would not correct it. WW |
Naive consumer
On Sun, 22 May 2011 21:44:12 -0700 (PDT), Higgs Boson
wrote: I guess everybody else knew not to do this, but I learned the hard way. Needed a new answering machine (actually didn't; just wanted one with more room for incoming message). Looked on-line; found most recommendations for low-end AT&T model, just what I wanted. Ordered it from a place called "On-Line Fulfillment". $37.95,"free" shipping. When it arrived, was defective. Called them for a return shipping label. Hah! That's how they get suckers like me. 1. They will deduct their original shipping cost 2. Plus they deduct 15% for return. 3. I pay return shipping - $8.++ plus hassle of repacking. Will end up, if lucky, with the same amount that AT&T charges on their site - $19.95! Live and learn... Looked around the Web, found that this is one of a number of such enterprises in an industrial-looking area of NY? or was it NJ? . Manufacturer outsources ordering/shipping to these outfits -- tons of them. Phone # 866-537-7084. But a little more looking found a real business address in New York. SPECIALTY RETAIL ST $37.95 Doing Business As: FACTORYOUTLETSTORE Merchant Address: 1410 BROADWAY NEW YORK NY 10018 I sent these goniffs a letter promising to lose them as much business as possible. Live & learn. Why the hell didn't I just go to Best Buy for the damn thing! HB In the future you should always make one of the first places you look www.amazon.com They often have the same or lower prices as anyplace else. For $80 a year you can "join - Amazon Prime" and then get free shipping on a lot of the stuff they sell. they have excellent return policies too. |
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On May 23, 6:46*am, Frank wrote:
On 5/23/2011 12:44 AM, Higgs Boson wrote: I guess everybody else knew not to do this, but I learned the hard way. *Needed a new answering machine (actually didn't; just wanted one with more room for incoming message). *Looked on-line; found most recommendations for low-end AT&T model, just what I wanted. Ordered it from a place called "On-Line Fulfillment". *$37.95,"free" shipping. *When it arrived, was defective. *Called them for a return shipping label. Hah! *That's how they get suckers like me. 1. *They will deduct their original shipping cost 2. *Plus they deduct 15% for return. 3. * I pay return shipping - $8.++ plus hassle of repacking. Will end up, if lucky, with the same amount that AT&T charges on their site - $19.95! *Live and learn... Looked around the Web, found that this is one of a number of such enterprises in an industrial-looking area of NY? or was it NJ? . Manufacturer outsources ordering/shipping to these outfits -- tons of them. Phone # 866-537-7084. * But a little more looking found a real business address in New York. SPECIALTY RETAIL ST $37.95 Doing Business As: * * * * FACTORYOUTLETSTORE Merchant Address: *1410 BROADWAY NEW YORK NY 10018 I sent these goniffs a letter promising to lose them as much business as possible. Live& *learn. Why the hell didn't I just go to Best Buy for the damn thing! HB Just noticed, you mention Best Buy. *They are notorious for charging a restocking fee for returned items. *Last place I would buy. Again, live & learn. My former partner used to work for them and was always plugging them. I didn't know about the rap on BB for restocking. HB |
Naive consumer
On 5/23/2011 4:12 PM, Ashton Crusher wrote:
On Sun, 22 May 2011 21:44:12 -0700 (PDT), Higgs Boson wrote: I guess everybody else knew not to do this, but I learned the hard way. Needed a new answering machine (actually didn't; just wanted one with more room for incoming message). Looked on-line; found most recommendations for low-end AT&T model, just what I wanted. Ordered it from a place called "On-Line Fulfillment". $37.95,"free" shipping. When it arrived, was defective. Called them for a return shipping label. Hah! That's how they get suckers like me. 1. They will deduct their original shipping cost 2. Plus they deduct 15% for return. 3. I pay return shipping - $8.++ plus hassle of repacking. Will end up, if lucky, with the same amount that AT&T charges on their site - $19.95! Live and learn... Looked around the Web, found that this is one of a number of such enterprises in an industrial-looking area of NY? or was it NJ? . Manufacturer outsources ordering/shipping to these outfits -- tons of them. Phone # 866-537-7084. But a little more looking found a real business address in New York. SPECIALTY RETAIL ST $37.95 Doing Business As: FACTORYOUTLETSTORE Merchant Address: 1410 BROADWAY NEW YORK NY 10018 I sent these goniffs a letter promising to lose them as much business as possible. Live& learn. Why the hell didn't I just go to Best Buy for the damn thing! HB In the future you should always make one of the first places you look www.amazon.com They often have the same or lower prices as anyplace else. For $80 a year you can "join - Amazon Prime" and then get free shipping on a lot of the stuff they sell. they have excellent return policies too. Or better yet, stop by Goodwill, Salvation Army, or your nearest garage sale. That is where my last 3 answering machines came from. I never pay more than five bucks, and got 5 years plus out of each before they went brain-dead. Most owners apparently don't understand you have to replace the backup batteries every year or two. IMHO, anybody that pays 80 bucks for a deluxe Amazon membership deserves to lose the money. All those portal sites do is take a cut off the top, and the prices are often higher than on the actual web site, in my experience. If you know the brand and model, look directly on the company's web site, or do a straight Google search. -- aem sends... |
Naive consumer
On May 23, 6:12*pm, aemeijers wrote:
On 5/23/2011 4:12 PM, Ashton Crusher wrote: On Sun, 22 May 2011 21:44:12 -0700 (PDT), Higgs Boson *wrote: I guess everybody else knew not to do this, but I learned the hard way. *Needed a new answering machine (actually didn't; just wanted one with more room for incoming message). *Looked on-line; found most recommendations for low-end AT&T model, just what I wanted. Ordered it from a place called "On-Line Fulfillment". *$37.95,"free" shipping. *When it arrived, was defective. *Called them for a return shipping label. Hah! *That's how they get suckers like me. 1. *They will deduct their original shipping cost 2. *Plus they deduct 15% for return. 3. * I pay return shipping - $8.++ plus hassle of repacking. Will end up, if lucky, with the same amount that AT&T charges on their site - $19.95! *Live and learn... Looked around the Web, found that this is one of a number of such enterprises in an industrial-looking area of NY? or was it NJ? . Manufacturer outsources ordering/shipping to these outfits -- tons of them. Phone # 866-537-7084. * But a little more looking found a real business address in New York. SPECIALTY RETAIL ST $37.95 Doing Business As: * * FACTORYOUTLETSTORE Merchant Address: * * *1410 BROADWAY NEW YORK NY 10018 I sent these goniffs a letter promising to lose them as much business as possible. Live& *learn. Why the hell didn't I just go to Best Buy for the damn thing! HB In the future you should always make one of the first places you look www.amazon.com They often have the same or lower prices as anyplace else. *For $80 a year you can "join - Amazon Prime" and then get free shipping on a lot of the stuff they sell. *they have excellent return policies too. Or better yet, stop by Goodwill, Salvation Army, or your nearest garage sale. That is where my last 3 answering machines came from. I never pay more than five bucks, and got 5 years plus out of each before they went brain-dead. Most owners apparently don't understand you have to replace the backup batteries every year or two. I didn't know! thrift shops, yer talkin' to a hard core thrift shopper! Guess I didn't think of them for an ans. machine. I did get the most gorgeous high end Harmon Kardon stereo for minor bux at one of the better thrift shops, and previously at that same shop, a pristine 6-head video cassette player. Am routing the sound on my new Panasonic TV through the stereo; much better! Funny how the TV is full of bells & whistles that I'll probably never use, but still has the same ****ty little speakers like most TVs. [...] HB |
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In article ,
"WW" wrote: SNIP Live& learn. Why the hell didn't I just go to Best Buy for the damn thing! HB Just noticed, you mention Best Buy. They are notorious for charging a restocking fee for returned items. Last place I would buy. I also got screwed by best Buy.Several years ago. Bought a cell phone set up. They set it so ALL calls would have a long distance charge. They would not correct it. WW What kind of cell phone has "long distance" charges? |
Naive consumer
On May 23, 8:12*pm, aemeijers wrote:
snip IMHO, anybody that pays 80 bucks for a deluxe Amazon membership deserves to lose the money. snip Actually, the Prime payment is for free shipping. On an average year I figure I'm saving a hundred $$ maybe more on shipping costs from Amazon. Besides that, there are free movies so I'm told (haven't tried that yet). Recently bought a nice Palmgren arbor press (heavy, naturally) shipped free. Before that, a 12" Bosch miter saw, again shipped free. And lots of other stuff. All in all, not a good deal if you already own all the tools and supplies you will ever need, but if you have active projects always going its a real money saver. Figure that if you order on line for many things you will be out maybe $5-7 for shipping on each order. With Prime you have already paid for the first dozen, then the rest are free. Its a good marketing scheme for Amazon as it keeps you coming back to their store first. Joe |
Naive consumer
Smitty Two wrote in
: In article , Higgs Boson wrote: I guess everybody else knew not to do this, but I learned the hard way. Needed a new answering machine (actually didn't; just wanted one with more room for incoming message). Looked on-line; found most recommendations for low-end AT&T model, just what I wanted. Ordered it from a place called "On-Line Fulfillment". $37.95,"free" shipping. When it arrived, was defective. Called them for a return shipping label. Hah! That's how they get suckers like me. 1. They will deduct their original shipping cost 2. Plus they deduct 15% for return. 3. I pay return shipping - $8.++ plus hassle of repacking. Will end up, if lucky, with the same amount that AT&T charges on their site - $19.95! Live and learn... Looked around the Web, found that this is one of a number of such enterprises in an industrial-looking area of NY? or was it NJ? . Manufacturer outsources ordering/shipping to these outfits -- tons of them. Phone # 866-537-7084. But a little more looking found a real business address in New York. SPECIALTY RETAIL ST $37.95 Doing Business As: FACTORYOUTLETSTORE Merchant Address: 1410 BROADWAY NEW YORK NY 10018 I sent these goniffs a letter promising to lose them as much business as possible. Live & learn. Why the hell didn't I just go to Best Buy for the damn thing! HB This sounds very much like one of the millions of packaged web businesses that are sold via TV infomercial late at night. You buy a completely built website (just plug in your own business name,) including e-commerce capability and product line. Products you manage to sell are then drop shipped to your customers for you. Your only "job" is to advertise your business and try to drum up customers. Hope you also used a "virtual account number" from your CC company for the purchase, as is recommended for all online purchases for any company you don't know. Hope you also used a "virtual account number" from your CC company I ALWAYS do. Be aware however, for Discover anyway... You do not need a new virtual number for each purchase for the same company. You can use the same virtual number...and so can the merchant. The virtual number is good until your current regular card expires. That's why merchants can credit the account that was charged for things like returns/exchanges. The advantage is that if the number is stolen from a merchant, another cannot use it. Another advantage is that if a merchant is a bad one you can just cancel the virtual number and all goes on normal with your card and account. |
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"Smitty Two" wrote I also got screwed by best Buy.Several years ago. Bought a cell phone set up. They set it so ALL calls would have a long distance charge. They would not correct it. WW What kind of cell phone has "long distance" charges? I'm guessing he meant roaming charges for using a different network. Way back in the last century, you used to have a home area and anything outside incurred roaming charges. |
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On May 24, 10:24*pm, "Ed Pawlowski" wrote:
"Smitty Two" wrote I also got screwed by best Buy.Several years ago. *Bought a cell phone set up. They set it so ALL calls would have a long distance charge. They would not correct it. WW What kind of cell phone has "long distance" charges? I'm guessing he meant roaming charges for using a different network. * Way back in the last century, you used to have a home area and anything outside incurred roaming charges. THAT'S OKAY...BACK IN THE DAY A LINCOLN TOWN CAR WAS A LUXURY VEHICLE. NOW EVERY TOM, DICK AND MOHAMMED HAS ONE ;) TGITM |
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