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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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#1
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Hi,
Bear with me on this one - I know I've made a mistake, I just want to know what I can do to resolve it... I've recently tried to get quotes for a replacement front door. I ended up signing a contract with the first salesperson who came round (a very reasonable quote). However, since signing the contract we decided on a different style of door (more expensive) and decided to see if we could get a cheaper quote elsewhere. Unfortunately, the second salesman who came round (from ColdSeal) also got our signature on a contract for a front door. At the time the ColdSeal salesman knew that we had already signed a contract with another firm but made no indication that we'd have difficulty in cancelling. I'm currently in the process of trying to cancel the ColdSeal contract. It's still within seven days of signing but I appreciate there are legal technicalities involved as the salespeople were invited round, etc. In both cases a deposit has been paid (along with an additional £30 insurance with ColdSeal) but no surveyors have visited. Does anyone have any experience as to how difficult will it be to cancel the ColdSeal contract? What is my legal position regarding cancellation? Can I walk away from the contract losing no more than the deposit (and their 'insurance')? Thanks. |
#2
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"Selwyn Froggitt" wrote in message
What is my legal position regarding cancellation? Can I walk away from the contract losing no more than the deposit (and their 'insurance')? Forgive my lack of sympathy but you have not asked for any. This is a diy group. Legal techs can be found at groups with the word "legal" in them. -- Posted via Mailgate.ORG Server - http://www.Mailgate.ORG |
#3
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Michael Mcneil wrote:
Forgive my lack of sympathy but you have not asked for any. This is a diy group. Legal techs can be found at groups with the word "legal" in them. I am not asking for sympathy. It is more likely that people in the DIY group would have experience of working with double glazing companies than the legal group would. You may have noticed that I used the word 'legal' once, whereas the whole tone of the posting related to general home improvement. |
#4
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On Wed, 29 Sep 2004 21:27:19 +0100, Selwyn Froggitt
wrote: Does anyone have any experience as to how difficult will it be to cancel the ColdSeal contract? About as easy as wrestling a hungry alligator in a bath of chicken soup. DG companies have a high proportion of customers trying to cancel the next day and are expert at making sure the don't. What is my legal position regarding cancellation? Do you need a new back door by any chance? -- Peter Parry. http://www.wpp.ltd.uk/ |
#5
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Selwyn Froggitt wrote:
Michael Mcneil wrote: Forgive my lack of sympathy but you have not asked for any. This is a diy group. Legal techs can be found at groups with the word "legal" in them. I am not asking for sympathy. It is more likely that people in the DIY group would have experience of working with double glazing companies than the legal group would. You may have noticed that I used the word 'legal' once, whereas the whole tone of the posting related to general home improvement. That said the question you are asking is of a legal nature not a DIY (or home improvement) one! John |
#6
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On Wed, 29 Sep 2004 21:27:19 +0100, Selwyn Froggitt
wrote: What is my legal position regarding cancellation? Can I walk away from the contract losing no more than the deposit (and their 'insurance')? Thanks. Did you pay the deposit by credit card, or use other financing for the purchase? Check with your card company, but it's possible that you could have a cooling off period of a few days - it may depend on the circumstances. ..andy To email, substitute .nospam with .gl |
#7
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In article lgate.org, Michael Mcneil wrote:
"Selwyn Froggitt" wrote in message What is my legal position regarding cancellation? Can I walk away from the contract losing no more than the deposit (and their 'insurance')? Forgive my lack of sympathy but you have not asked for any. This is a diy group. Legal techs can be found at groups with the word "legal" in them. A little observation would show that this NG is very tolerant of non-d-i-y. postings. If you don't want to know about topics such as using estate agents, contractors, buying dishwashers, then there are several options open to you. Your last sentence is a reasonable response. As for the rest, why wind up an OP who already feels in enough of a jam? I've just taken a look at the advice on the CAB website and find it highly ambiguous. (http://www.adviceguide.org.uk/nm/buy...e_doorstep.pdf) On the one hand it says: "You do not have the right to cancel certain agreements where ...... you contacted the seller and asked them to visit you" On the other, a little further in the same paragraph it says: "the right to cancel does include agreements for home repairs and improvements, such as fitting double glazing" uk.legal might be useful, but I'd guess that a call to Trading Standards or CAB would give you a swift definitive answer. (CAB = Citizens Advice Bureau) -- Jan |
#8
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Selwyn Froggitt wrote:
Hi, Bear with me on this one - I know I've made a mistake, I just want to know what I can do to resolve it... I've recently tried to get quotes for a replacement front door. I ended up signing a contract with the first salesperson who came round (a very reasonable quote). However, since signing the contract we decided on a different style of door (more expensive) and decided to see if we could get a cheaper quote elsewhere. Unfortunately, the second salesman who came round (from ColdSeal) also got our signature on a contract for a front door. At the time the ColdSeal salesman knew that we had already signed a contract with another firm but made no indication that we'd have difficulty in cancelling. I'm currently in the process of trying to cancel the ColdSeal contract. It's still within seven days of signing but I appreciate there are legal technicalities involved as the salespeople were invited round, etc. In both cases a deposit has been paid (along with an additional £30 insurance with ColdSeal) but no surveyors have visited. Does anyone have any experience as to how difficult will it be to cancel the ColdSeal contract? What is my legal position regarding cancellation? Can I walk away from the contract losing no more than the deposit (and their 'insurance')? Effectively tyes. They can sue you for loss and damages, but the cost of doing it will be monumental, and the judge will throw it out anyway, because you do not get fined for breaching a contract, but for the consequential losses that result. It wold be oimpossible to prove that they had suffered more than the loss of the salemans time, inless they had already made the units up and scheduled teh work...again very very hard to prove. Tell them to sue and be damned. You will lose the deposit and hear no more about it. Thanks. |
#9
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Please note I AM NOT A LAWYER AND HAVE NO QUALIFICATIONS IN THE AREA.
I successfully cancelled a kitchen that was sold me under pressure and they sent back my deposit. 1.Read your contract carefully and find the clause that gives probably both sides the option to cancel within X days and or the clause giving you the right to cancel within 7 day cooling off period. 2.Phone them and tell them that you intend to cancel. Note name of person you speak to. 3. Write to them refering to phone call and stating that you are excercising your contractual right to cancel the contract without penalty in accordance with clause(s) Y(Z). Tell them to send a refund of payments to your address. Quote their reference or contract No. If you can send them a photocopy of the contract paper it would do no harm but don't let this hold you up. 4. Send the letter to them recorded delivery. 5. Send a copy first class post in case the other gets lost. Use a different post box. 5a) Keep a copy. 6. Cross your fingers. 7. Don't delay, do it today. This worked when I did it. Please note I AM NOT A LAWYER AND HAVE NO QUALIFICATIONS IN THE AREA. -- Derby, England. Don't try to email me using "REPLY" as the email address is NoSpam. Our email address is "thewoodies2 at ntlworld dot com" "Selwyn Froggitt" wrote - snip snip snip Does anyone have any experience as to how difficult will it be to cancel the ColdSeal contract? What is my legal position regarding cancellation? Can I walk away from the contract losing no more than the deposit (and their 'insurance')? Thanks. --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.762 / Virus Database: 510 - Release Date: 13/09/2004 |
#10
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![]() "Selwyn Froggitt" wrote in message ... Hi, Bear with me on this one - I know I've made a mistake, I just want to know what I can do to resolve it... I've recently tried to get quotes for a replacement front door. I ended up signing a contract with the first salesperson who came round (a very reasonable quote). However, since signing the contract we decided on a different style of door (more expensive) and decided to see if we could get a cheaper quote elsewhere. Unfortunately, the second salesman who came round (from ColdSeal) also got our signature on a contract for a front door. At the time the ColdSeal salesman knew that we had already signed a contract with another firm but made no indication that we'd have difficulty in cancelling. I'm currently in the process of trying to cancel the ColdSeal contract. It's still within seven days of signing but I appreciate there are legal technicalities involved as the salespeople were invited round, etc. In both cases a deposit has been paid (along with an additional £30 insurance with ColdSeal) but no surveyors have visited. Does anyone have any experience as to how difficult will it be to cancel the ColdSeal contract? What is my legal position regarding cancellation? Can I walk away from the contract losing no more than the deposit (and their 'insurance')? Thanks. Coldsteal? Getting it cancelled is best as if their rubbish gets installed you'll wish you had later. Still not happy with my Coldsteal doors installed a few years ago and their 10 year guarentee isn't worth the paper it's written on. |
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