I'm sorry about the off-topic, but I thought one of you might know the
answer.

I've just booked a train ticket for my husband, to be picked up at the
station. It's my credit card account, he's an authorised user. He can't
find his card...it's possible the wrong one was tossed when the new one
arrived, as he CAN find the old one.
I've heard that in the recent past, people have been able to retrieve
their paid-for tickets from the machine using the reference number and a
card other than the one used to make the booking, if that card has the
correct name on it. Anyone know if that's true?, If not, I'll need to
make another reservation (and will have wasted the cost of an
Edinburgh-Inverness ticket).

S Viemeister wrote:
I'm sorry about the off-topic, but I thought one of you might know the
answer.

I've just booked a train ticket for my husband, to be picked up at the
station. It's my credit card account, he's an authorised user. He can't
find his card...it's possible the wrong one was tossed when the new one
arrived, as he CAN find the old one.
I've heard that in the recent past, people have been able to retrieve
their paid-for tickets from the machine using the reference number and a
card other than the one used to make the booking, if that card has the
correct name on it. Anyone know if that's true?, If not, I'll need to
make another reservation (and will have wasted the cost of an
Edinburgh-Inverness ticket).

The short answer - it depends.
Tickets booked by travel agents can be collected with any card. Some
booking sites set this for all tickets, so all tickets booked through
that site can be colelcted with any card. Some ticket machines accept
any card even if the booking site hasn't said to do so. However, if the
site and machine both require the correct card, then only the correct
card will do.
However, the booking site customer services can change this - give them
a call and they should be able to change the card or allow any card.

Mike

On 11/20/2016 1:11 PM, Mike Humphrey wrote:
S Viemeister wrote:
I'm sorry about the off-topic, but I thought one of you might know the
answer.

I've just booked a train ticket for my husband, to be picked up at the
station. It's my credit card account, he's an authorised user. He can't
find his card...it's possible the wrong one was tossed when the new one
arrived, as he CAN find the old one.
I've heard that in the recent past, people have been able to retrieve
their paid-for tickets from the machine using the reference number and a
card other than the one used to make the booking, if that card has the
correct name on it. Anyone know if that's true?, If not, I'll need to
make another reservation (and will have wasted the cost of an
Edinburgh-Inverness ticket).

The short answer - it depends.
Tickets booked by travel agents can be collected with any card. Some
booking sites set this for all tickets, so all tickets booked through
that site can be colelcted with any card. Some ticket machines accept
any card even if the booking site hasn't said to do so. However, if the
site and machine both require the correct card, then only the correct
card will do.
However, the booking site customer services can change this - give them
a call and they should be able to change the card or allow any card.

Thank you.
I didn't use an agent, I booked through the ScotRail site. The info on
the site says it should be the card used to book the ticket - is that
likely to be true?

On 20/11/2016 12:48, S Viemeister wrote:
I'm sorry about the off-topic, but I thought one of you might know the
answer.

I've just booked a train ticket for my husband, to be picked up at the
station. It's my credit card account, he's an authorised user. He can't
find his card...it's possible the wrong one was tossed when the new one
arrived, as he CAN find the old one.
I've heard that in the recent past, people have been able to retrieve
their paid-for tickets from the machine using the reference number and a
card other than the one used to make the booking, if that card has the
correct name on it. Anyone know if that's true?, If not, I'll need to
make another reservation (and will have wasted the cost of an
Edinburgh-Inverness ticket).

If it is a manned station, try calling at the booking office. There can
be a number of reasons why the automatic machines won't cough out the
tickets and in the past I've been able to get my ticket from the booking
office by showing them the ticket reference number.

Nick

On 20/11/2016 12:48, S Viemeister wrote:
I'm sorry about the off-topic, but I thought one of you might know the
answer.

I've just booked a train ticket for my husband, to be picked up at the
station. It's my credit card account, he's an authorised user. He can't
find his card...it's possible the wrong one was tossed when the new one
arrived, as he CAN find the old one.
I've heard that in the recent past, people have been able to retrieve
their paid-for tickets from the machine using the reference number and a
card other than the one used to make the booking, if that card has the
correct name on it. Anyone know if that's true?, If not, I'll need to
make another reservation (and will have wasted the cost of an
Edinburgh-Inverness ticket).


It looks to me as if you need
http://www.scotrail.co.uk/about-scotrail/contact-us which offers email
or telephone or Twitter ....


I say that as Scotrail still *say* you need the card used to buy the
tickets. ("Please carry the debit/credit card that was used to purchase
the ticket along with the Ticket Collection Reference.")

*But* they appear to share the ticket system with rUK (eg offering
collection from ticket machines outside Scotland). And all the tickets
I've bought in England in recent years require *a* card for ID purposes
- *not* the card used to buy the ticket.

I suspect failure to update their website. But you patently need better
than that.








--
Robin
reply-to address is (intended to be) valid

On 11/20/2016 1:17 PM, Nick Odell wrote:

If it is a manned station, try calling at the booking office. There can
be a number of reasons why the automatic machines won't cough out the
tickets and in the past I've been able to get my ticket from the booking
office by showing them the ticket reference number.

Good idea - if I can't get it sorted otherwise, I'll try that.

"Robin" wrote in message
...
On 20/11/2016 12:48, S Viemeister wrote:
I'm sorry about the off-topic, but I thought one of you might know the
answer.

I've just booked a train ticket for my husband, to be picked up at the
station. It's my credit card account, he's an authorised user. He can't
find his card...it's possible the wrong one was tossed when the new one
arrived, as he CAN find the old one.
I've heard that in the recent past, people have been able to retrieve
their paid-for tickets from the machine using the reference number and a
card other than the one used to make the booking, if that card has the
correct name on it. Anyone know if that's true?, If not, I'll need to
make another reservation (and will have wasted the cost of an
Edinburgh-Inverness ticket).


It looks to me as if you need
http://www.scotrail.co.uk/about-scotrail/contact-us which offers email
or telephone or Twitter ....


I say that as Scotrail still *say* you need the card used to buy the
tickets. ("Please carry the debit/credit card that was used to purchase
the ticket along with the Ticket Collection Reference.")

*But* they appear to share the ticket system with rUK (eg offering
collection from ticket machines outside Scotland). And all the tickets
I've bought in England in recent years require *a* card for ID purposes -
*not* the card used to buy the ticket.

I suspect failure to update their website. But you patently need better
than that.

If your husband had been able to find his in-date card, would that have
worked? If you bought the ticket on your card and are supplying his card as
verification, would it be enough that the cards are linked in some way such
that his card is an authorised user of yours? Or would they be really picky
and say: "It's a different card number" (and a different registered user
name) without checking that the cards are linked and that the surnames are
the same therefore probably husband and wife?

Companies really do need to solve the husband orders, wife collects (or vice
versa) situation. Our library allows my wife and I to have separate tickets
but has no way of linking them. That means that if we were to reserve books,
the person who collects would need to carry *both* tickets if they wanted to
collect books that had been reserved on separate tickets - at least in
theory. In practice they *say* that they could issue the books on the ticket
that had reserved them even if the person who collects doesn't have that
ticket. We've never put it to the test and always reserve books for both of
us on my wife's ticket since she's the one who is more likely to be passing
the library. And if she can't get to the library before closing time she
gives me the ticket so I can go another day.

What is needed is separate tickets so there's no need for us to lend the
ticket to the one who's collecting, but with the two tickets regarded as
interchangeable in terms of being eligible to collect a book.

On 11/20/2016 1:32 PM, Robin wrote:

I say that as Scotrail still *say* you need the card used to buy the
tickets. ("Please carry the debit/credit card that was used to purchase
the ticket along with the Ticket Collection Reference.")

*But* they appear to share the ticket system with rUK (eg offering
collection from ticket machines outside Scotland). And all the tickets
I've bought in England in recent years require *a* card for ID purposes
- *not* the card used to buy the ticket.

I suspect failure to update their website. But you patently need better
than that.

I've just got off the phone with them - I was told they can modify/flag
my account, so that any other correct-name card can be used.
But the system was down (as it often seems to be these days). The CS rep
said he should be able to get it done by tomorrow, and said he'd email
me once it's been done.

On 20/11/2016 13:48, S Viemeister wrote:
On 11/20/2016 1:32 PM, Robin wrote:

I say that as Scotrail still *say* you need the card used to buy the
tickets. ("Please carry the debit/credit card that was used to purchase
the ticket along with the Ticket Collection Reference.")

*But* they appear to share the ticket system with rUK (eg offering
collection from ticket machines outside Scotland). And all the tickets
I've bought in England in recent years require *a* card for ID purposes
- *not* the card used to buy the ticket.

I suspect failure to update their website. But you patently need better
than that.

I've just got off the phone with them - I was told they can modify/flag
my account, so that any other correct-name card can be used.
But the system was down (as it often seems to be these days). The CS rep
said he should be able to get it done by tomorrow, and said he'd email
me once it's been done.


Glad you have that sorted.

But crikey - it looks as if the online ticket systems for train
operating cos. in England is more flexible. I must have misunderstood
summat

--
Robin
reply-to address is (intended to be) valid

On 20/11/2016 14:10, Robin wrote:
On 20/11/2016 13:48, S Viemeister wrote:
On 11/20/2016 1:32 PM, Robin wrote:

I say that as Scotrail still *say* you need the card used to buy the
tickets. ("Please carry the debit/credit card that was used to purchase
the ticket along with the Ticket Collection Reference.")

*But* they appear to share the ticket system with rUK (eg offering
collection from ticket machines outside Scotland). And all the tickets
I've bought in England in recent years require *a* card for ID purposes
- *not* the card used to buy the ticket.

I suspect failure to update their website. But you patently need better
than that.

I've just got off the phone with them - I was told they can modify/flag
my account, so that any other correct-name card can be used.
But the system was down (as it often seems to be these days). The CS rep
said he should be able to get it done by tomorrow, and said he'd email
me once it's been done.


Glad you have that sorted.

But crikey - it looks as if the online ticket systems for train
operating cos. in England is more flexible. I must have misunderstood
summat

And to discover that Customer Service actually works is quite novel for
some of us !

In article ,
S Viemeister wrote:
I've just booked a train ticket for my husband, to be picked up at the
station. It's my credit card account, he's an authorised user. He can't
find his card...it's possible the wrong one was tossed when the new one
arrived, as he CAN find the old one.
I've heard that in the recent past, people have been able to retrieve
their paid-for tickets from the machine using the reference number and a
card other than the one used to make the booking, if that card has the
correct name on it. Anyone know if that's true?, If not, I'll need to
make another reservation (and will have wasted the cost of an
Edinburgh-Inverness ticket).

Collect it in person from the booking office at the station you're
travelling from - if you can find one open.
Did this recently. Provided you have the reference number and some
identification it worked for me at my local one. On the only time I've
booked a ticket online. They didn't want to see the actual card used to
pay for it.

--
*Venison for dinner again? Oh deer!*

Dave Plowman London SW
To e-mail, change noise into sound.

On Sunday, 20 November 2016 13:32:49 UTC, Robin wrote:
*But* they appear to share the ticket system with rUK (eg offering
collection from ticket machines outside Scotland).

There are only two retail web ticketing systems in the UK - WebTIS and Trainline. Train operators use one or the other (and the Trainline.co.uk obviously use their own, but with added charges).

Owain

On 11/20/2016 1:46 PM, NY wrote:

If your husband had been able to find his in-date card, would that have
worked? If you bought the ticket on your card and are supplying his card
as verification, would it be enough that the cards are linked in some
way such that his card is an authorised user of yours? Or would they be
really picky and say: "It's a different card number" (and a different
registered user name) without checking that the cards are linked and
that the surnames are the same therefore probably husband and wife?

The reason I used that card, is that, unlike some others, the numbers
are the same, even the 3-digit verification code. Only the name on the
front is different. It makes things easier, as I generally do the
booking, and I don't need to remember (to use) different numbers.
Except this time, when the card can't be found.

snip

What is needed is separate tickets so there's no need for us to lend the
ticket to the one who's collecting, but with the two tickets regarded as
interchangeable in terms of being eligible to collect a book.

Makes sense to me.

On 11/20/2016 2:10 PM, Robin wrote:
On 20/11/2016 13:48, S Viemeister wrote:

I've just got off the phone with them - I was told they can modify/flag
my account, so that any other correct-name card can be used.
But the system was down (as it often seems to be these days). The CS rep
said he should be able to get it done by tomorrow, and said he'd email
me once it's been done.


Glad you have that sorted.

I certainly _hope_ it's sorted!

But crikey - it looks as if the online ticket systems for train
operating cos. in England is more flexible. I must have misunderstood
summat

On 11/20/2016 2:33 PM, Dave Plowman (News) wrote:
Collect it in person from the booking office at the station you're
travelling from - if you can find one open.

It's Edinburgh Haymarket, mid-morning, so after the rush hour.

Did this recently. Provided you have the reference number and some
identification it worked for me at my local one. On the only time I've
booked a ticket online. They didn't want to see the actual card used to
pay for it.

If the CS guy fails me, that would be the backup plan.

"S Viemeister" wrote in message
...
On 11/20/2016 1:46 PM, NY wrote:

If your husband had been able to find his in-date card, would that have
worked? If you bought the ticket on your card and are supplying his card
as verification, would it be enough that the cards are linked in some
way such that his card is an authorised user of yours? Or would they be
really picky and say: "It's a different card number" (and a different
registered user name) without checking that the cards are linked and
that the surnames are the same therefore probably husband and wife?

The reason I used that card, is that, unlike some others, the numbers are
the same, even the 3-digit verification code. Only the name on the front
is different. It makes things easier, as I generally do the booking, and I
don't need to remember (to use) different numbers.
Except this time, when the card can't be found.

Ah, they are two cards on the *same* account (same long number), rather than
two separate accounts which had been linked in some way.

In that case, yes it should work fine - if you have the card :-)

In article ,
S Viemeister wrote:
I'm sorry about the off-topic, but I thought one of you might know the
answer.

I've just booked a train ticket for my husband, to be picked up at the
station. It's my credit card account, he's an authorised user. He can't
find his card...it's possible the wrong one was tossed when the new one
arrived, as he CAN find the old one.
I've heard that in the recent past, people have been able to retrieve
their paid-for tickets from the machine using the reference number and a
card other than the one used to make the booking, if that card has the
correct name on it. Anyone know if that's true?, If not, I'll need to
make another reservation (and will have wasted the cost of an
Edinburgh-Inverness ticket).

I purchased a ticket to Taunton travelling on 16 Oct via the GWR website
on 22 August paying by credit card and arranging to collect the ticket
from Liverpool Street station. On the booking confirmation it said "Please
note that this card is due to expire near to your travel date" and "To
collect your tickets, you must have both the credit/debit card used to
purchase the tickets and your ticket booking reference", so I checked and
was told that I had to collect the tickets before the credit card was
renewed.

Alan

--


Using an ARMX6

S Viemeister wrote:
On 11/20/2016 1:46 PM, NY wrote:

If your husband had been able to find his in-date card, would that have
worked? If you bought the ticket on your card and are supplying his card
as verification, would it be enough that the cards are linked in some
way such that his card is an authorised user of yours? Or would they be
really picky and say: "It's a different card number" (and a different
registered user name) without checking that the cards are linked and
that the surnames are the same therefore probably husband and wife?

The reason I used that card, is that, unlike some others, the numbers
are the same, even the 3-digit verification code. Only the name on the
front is different. It makes things easier, as I generally do the
booking, and I don't need to remember (to use) different numbers.
Except this time, when the card can't be found.

snip

What is needed is separate tickets so there's no need for us to lend the
ticket to the one who's collecting, but with the two tickets regarded as
interchangeable in terms of being eligible to collect a book.

Makes sense to me.
Just give your card when he collects the ticket?

On 11/20/2016 12:48 PM, S Viemeister wrote:

I've heard that in the recent past, people have been able to retrieve
their paid-for tickets from the machine using the reference number and a
card other than the one used to make the booking, if that card has the
correct name on it. Anyone know if that's true?, If not, I'll need to
make another reservation (and will have wasted the cost of an
Edinburgh-Inverness ticket).

Update -
I've just had a callback from ScotRail. The CS guy says that the ticket
can now be retrieved using any credit or debit card with the correct name.

On 20/11/2016 12:48, S Viemeister wrote:
I'm sorry about the off-topic, but I thought one of you might know the
answer.

I've just booked a train ticket for my husband, to be picked up at the
station. It's my credit card account, he's an authorised user. He can't
find his card...it's possible the wrong one was tossed when the new one
arrived, as he CAN find the old one.
I've heard that in the recent past, people have been able to retrieve
their paid-for tickets from the machine using the reference number and a
card other than the one used to make the booking, if that card has the
correct name on it. Anyone know if that's true?, If not, I'll need to
make another reservation (and will have wasted the cost of an
Edinburgh-Inverness ticket).

Just give him your card.

Mike

On Sun, 20 Nov 2016 12:48:48 +0000, S Viemeister
wrote:


I've heard that in the recent past, people have been able to retrieve
their paid-for tickets from the machine using the reference number and a
card other than the one used to make the booking, if that card has the
correct name on it. Anyone know if that's true?,

East Midlands Trains say that you need the same card to retrieve the
tickets so I always use a different one for cussedness. Never any
problem, but I do have the correct one with me just in case.

On 11/21/2016 12:45 PM, Muddymike wrote:
On 20/11/2016 12:48, S Viemeister wrote:

I've heard that in the recent past, people have been able to retrieve
their paid-for tickets from the machine using the reference number and a
card other than the one used to make the booking, if that card has the
correct name on it. Anyone know if that's true?, If not, I'll need to
make another reservation (and will have wasted the cost of an
Edinburgh-Inverness ticket).

Just give him your card.

I'm on the north coast of Scotland. He's currently in the US, and will
be joining me soon - hence the need to book the train ticket.
The problem has, apparently, been solved, though. I had a callback from
a ScotRail CS rep, saying that any credit or debit card with the correct
name could now be used to pick up the tickets.