On 20/11/2016 12:48, S Viemeister wrote:
I'm sorry about the off-topic, but I thought one of you might know the
answer.

I've just booked a train ticket for my husband, to be picked up at the
station. It's my credit card account, he's an authorised user. He can't
find his card...it's possible the wrong one was tossed when the new one
arrived, as he CAN find the old one.
I've heard that in the recent past, people have been able to retrieve
their paid-for tickets from the machine using the reference number and a
card other than the one used to make the booking, if that card has the
correct name on it. Anyone know if that's true?, If not, I'll need to
make another reservation (and will have wasted the cost of an
Edinburgh-Inverness ticket).


It looks to me as if you need
http://www.scotrail.co.uk/about-scotrail/contact-us which offers email
or telephone or Twitter ....


I say that as Scotrail still *say* you need the card used to buy the
tickets. ("Please carry the debit/credit card that was used to purchase
the ticket along with the Ticket Collection Reference.")

*But* they appear to share the ticket system with rUK (eg offering
collection from ticket machines outside Scotland). And all the tickets
I've bought in England in recent years require *a* card for ID purposes
- *not* the card used to buy the ticket.

I suspect failure to update their website. But you patently need better
than that.








--
Robin
reply-to address is (intended to be) valid