Home |
Search |
Today's Posts |
|
UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
Reply |
|
LinkBack | Thread Tools | Display Modes |
#1
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
Placed my first ever order yesterday with Toolstation .
It was due to arrive sometime today but did it ,? No .Parcel Farce were bringing it .GRRR.!!! Stuart |
#2
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
On Wed, 29 Mar 2006 18:33:40 +0100, Stuart
wrote: Placed my first ever order yesterday with Toolstation . It was due to arrive sometime today but did it ,? No .Parcel Farce were bringing it .GRRR.!!! Stuart Parcel arrived this morning ,a day late .Driver said I was the second customer to complain about their parcel being a day late .Toolstation will take it up with PF and will refund my delivery costs . Stuart |
#3
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
The message
from Stuart contains these words: Parcel arrived this morning ,a day late .Driver said I was the second customer to complain about their parcel being a day late .Toolstation will take it up with PF and will refund my delivery costs . Well done. It's only by complaining that they know there's a sufficiently annoying problem that needs attention. -- Skipweasel Pay no attention to that man behind the curtain. |
#4
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
On Thu, 30 Mar 2006 14:56:18 +0100, Guy King
wrote: The message from Stuart contains these words: Parcel arrived this morning ,a day late .Driver said I was the second customer to complain about their parcel being a day late .Toolstation will take it up with PF and will refund my delivery costs . Well done. It's only by complaining that they know there's a sufficiently annoying problem that needs attention. Yeah...They phoned me at home after I sent TS an e-mail telling them that the parcel had arrived today and the girl thanked me for letting them know as thats the only way they get to find out such things . Stuart |
#5
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
The message
from Stuart contains these words: Well done. It's only by complaining that they know there's a sufficiently annoying problem that needs attention. Yeah...They phoned me at home after I sent TS an e-mail telling them that the parcel had arrived today and the girl thanked me for letting them know as thats the only way they get to find out such things . There's an old dear round here who was complaining that They (the council) hadn't repaired the pavement outside her house. I asked her when she'd told them about it. "Oh, but they have someone who checks on these things, don't they?" She really believed that there's someone whose job is to walk round the streets all day looking for things that need fixing. Just possibly many years ago, but certainly not now. OK, it could be built into someone else's job - like the street sweepers, but since you don't get one of them very often (unless you ring up and tell 'em there's a mess that needs clearing up) then that wouldn't help much either. -- Skipweasel Pay no attention to that man behind the curtain. |
#6
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
Guy King wrote:
The message from Stuart contains these words: Well done. It's only by complaining that they know there's a sufficiently annoying problem that needs attention. Yeah...They phoned me at home after I sent TS an e-mail telling them that the parcel had arrived today and the girl thanked me for letting them know as thats the only way they get to find out such things . There's an old dear round here who was complaining that They (the council) hadn't repaired the pavement outside her house. I asked her when she'd told them about it. "Oh, but they have someone who checks on these things, don't they?" She really believed that there's someone whose job is to walk round the streets all day looking for things that need fixing. Just possibly many years ago, but certainly not now. OK, it could be built into someone else's job - like the street sweepers, but since you don't get one of them very often (unless you ring up and tell 'em there's a mess that needs clearing up) then that wouldn't help much either. The council take long enough to sort things out when a member of the public reports it - the last thing they need is to spend more of our money employing a load of people to go and find more problems they can ignore. |
#7
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
On Thu, 30 Mar 2006 17:23:56 +0100, Richard Conway
wrote: Guy King wrote: The message from Stuart contains these words: Well done. It's only by complaining that they know there's a sufficiently annoying problem that needs attention. Yeah...They phoned me at home after I sent TS an e-mail telling them that the parcel had arrived today and the girl thanked me for letting them know as thats the only way they get to find out such things . There's an old dear round here who was complaining that They (the council) hadn't repaired the pavement outside her house. I asked her when she'd told them about it. "Oh, but they have someone who checks on these things, don't they?" She really believed that there's someone whose job is to walk round the streets all day looking for things that need fixing. Just possibly many years ago, but certainly not now. OK, it could be built into someone else's job - like the street sweepers, but since you don't get one of them very often (unless you ring up and tell 'em there's a mess that needs clearing up) then that wouldn't help much either. The council take long enough to sort things out when a member of the public reports it - the last thing they need is to spend more of our money employing a load of people to go and find more problems they can ignore. Some Councils have cards that you can pick up in places like Libraries to eport things that need fixing ...when you'll get it fixed is another matter,of course. Stuart |
#8
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
On Thu, 30 Mar 2006 16:23:56 UTC, Richard Conway
wrote: The council take long enough to sort things out when a member of the public reports it - the last thing they need is to spend more of our money employing a load of people to go and find more problems they can ignore. I emailed the council about a number of split bags of rubbish near our back gate (outside the local brothel). Smelled to high heaven. It took 3 emails over a few days...the last to the chief executive - before anything was done. They denied the email had ever got to them until I sent them the mail logs showing their server accepting it... The whole fiasco was repeated a few weeks later... -- The information contained in this post is copyright the poster, and specifically may not be published in, or used by Avenue Supplies, http://avenuesupplies.co.uk |
#9
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
The message
from Richard Conway contains these words: The council take long enough to sort things out when a member of the public reports it Ours aren't too bad. In a few weeks the locals here (including me) start a services committee whose job is to "beat the bounds" quarterly and ensure that service level agreements are being stuck to[1]. Better, we get the power to negotiate SLAs in the first place! It'll be interesting to compare what we get compared to other parts of the borough - for example, I suspect the bit the Chief Exec lives in gets its streets swept without having to call the council on each occasion. [1] And no, we won't be letting the council know in advance exactly when we're doing it so they can scurry round and tart the place up in a hurry. -- Skipweasel Pay no attention to that man behind the curtain. |
#10
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
The message
from "Bob Eager" contains these words: It took 3 emails over a few days...the last to the chief executive - before anything was done. They denied the email had ever got to them until I sent them the mail logs showing their server accepting it... Ring 'em - it's quicker, you get to talk to the person responsible and you can take their name. -- Skipweasel Pay no attention to that man behind the curtain. |
#11
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
On Thu, 30 Mar 2006 18:37:35 UTC, Guy King
wrote: The message from "Bob Eager" contains these words: It took 3 emails over a few days...the last to the chief executive - before anything was done. They denied the email had ever got to them until I sent them the mail logs showing their server accepting it... Ring 'em - it's quicker, you get to talk to the person responsible and you can take their name. I wanted a record... -- The information contained in this post is copyright the poster, and specifically may not be published in, or used by Avenue Supplies, http://avenuesupplies.co.uk |
#12
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
The message
from "Bob Eager" contains these words: It took 3 emails over a few days...the last to the chief executive - before anything was done. They denied the email had ever got to them until I sent them the mail logs showing their server accepting it... Ring 'em - it's quicker, you get to talk to the person responsible and you can take their name. I wanted a record... Round here taking their name seems to work better than having a record. -- Skipweasel Pay no attention to that man behind the curtain. |
#13
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
Bob Eager wrote:
On Thu, 30 Mar 2006 16:23:56 UTC, Richard Conway wrote: The council take long enough to sort things out when a member of the public reports it - the last thing they need is to spend more of our money employing a load of people to go and find more problems they can ignore. I emailed the council about a number of split bags of rubbish near our back gate (outside the local brothel). Smelled to high heaven. It took 3 emails over a few days...the last to the chief executive - before anything was done. They denied the email had ever got to them until I sent them the mail logs showing their server accepting it... Not that that means the *recipient* actually got it... (likely I know, but not a certainty). Mathew :-) |
#14
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
On Fri, 31 Mar 2006 09:12:23 UTC, "Mathew Newton"
wrote: Bob Eager wrote: On Thu, 30 Mar 2006 16:23:56 UTC, Richard Conway wrote: The council take long enough to sort things out when a member of the public reports it - the last thing they need is to spend more of our money employing a load of people to go and find more problems they can ignore. I emailed the council about a number of split bags of rubbish near our back gate (outside the local brothel). Smelled to high heaven. It took 3 emails over a few days...the last to the chief executive - before anything was done. They denied the email had ever got to them until I sent them the mail logs showing their server accepting it... Not that that means the *recipient* actually got it... (likely I know, but not a certainty). Of course...but provably a failure on the part of the council! -- The information contained in this post is copyright the poster, and specifically may not be published in, or used by Avenue Supplies, http://avenuesupplies.co.uk |
#15
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
Guy King wrote:
The message from Richard Conway contains these words: The council take long enough to sort things out when a member of the public reports it Ours aren't too bad. In a few weeks the locals here (including me) start a services committee whose job is to "beat the bounds" quarterly and ensure that service level agreements are being stuck to[1]. Better, we get the power to negotiate SLAs in the first place! It'll be interesting to compare what we get compared to other parts of the borough - for example, I suspect the bit the Chief Exec lives in gets its streets swept without having to call the council on each occasion. [1] And no, we won't be letting the council know in advance exactly when we're doing it so they can scurry round and tart the place up in a hurry. If the road/pavement needs mending write/email tell them you almost had an accident and that you are keeping a record in case the damage causes an accident. That usually shifts them! |
#16
Posted to uk.d-i-y
|
|||
|
|||
Toolstation .My First Order
The message
from Broadback contains these words: If the road/pavement needs mending write/email tell them you almost had an accident and that you are keeping a record in case the damage causes an accident. That usually shifts them! I did just that earlier this week. I haven't personally tripped over the paving slabs outside my house, but I've watched others do it all the time. -- Skipweasel Pay no attention to that man behind the curtain. |
Reply |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
Lowe's is terrible, I hope someone here can help | Home Repair | |||
Mail order limbo - an extra dimension? | UK diy |