Toolstation .My First Order
 

Placed my first ever order yesterday with Toolstation .
It was due to arrive sometime today but did it ,? No .Parcel Farce
were bringing it .GRRR.!!!
Stuart

Toolstation .My First Order
 

On Wed, 29 Mar 2006 18:33:40 +0100, Stuart
wrote:

Placed my first ever order yesterday with Toolstation .
It was due to arrive sometime today but did it ,? No .Parcel Farce
were bringing it .GRRR.!!!
Stuart


Parcel arrived this morning ,a day late .Driver said I was the second
customer to complain about their parcel being a day late .Toolstation
will take it up with PF and will refund my delivery costs .
Stuart

Toolstation .My First Order
 

The message
from Stuart contains these words:

Parcel arrived this morning ,a day late .Driver said I was the second
customer to complain about their parcel being a day late .Toolstation
will take it up with PF and will refund my delivery costs .

Well done. It's only by complaining that they know there's a
sufficiently annoying problem that needs attention.

--
Skipweasel
Pay no attention to that man behind the curtain.

Toolstation .My First Order
 

On Thu, 30 Mar 2006 14:56:18 +0100, Guy King
wrote:

The message
from Stuart contains these words:

Parcel arrived this morning ,a day late .Driver said I was the second
customer to complain about their parcel being a day late .Toolstation
will take it up with PF and will refund my delivery costs .

Well done. It's only by complaining that they know there's a
sufficiently annoying problem that needs attention.

Yeah...They phoned me at home after I sent TS an e-mail telling them
that the parcel had arrived today and the girl thanked me for letting
them know as thats the only way they get to find out such things .
Stuart

Toolstation .My First Order
 

The message
from Stuart contains these words:

Well done. It's only by complaining that they know there's a
sufficiently annoying problem that needs attention.

Yeah...They phoned me at home after I sent TS an e-mail telling them
that the parcel had arrived today and the girl thanked me for letting
them know as thats the only way they get to find out such things .

There's an old dear round here who was complaining that They (the
council) hadn't repaired the pavement outside her house. I asked her
when she'd told them about it. "Oh, but they have someone who checks on
these things, don't they?"

She really believed that there's someone whose job is to walk round the
streets all day looking for things that need fixing. Just possibly many
years ago, but certainly not now.

OK, it could be built into someone else's job - like the street
sweepers, but since you don't get one of them very often (unless you
ring up and tell 'em there's a mess that needs clearing up) then that
wouldn't help much either.

--
Skipweasel
Pay no attention to that man behind the curtain.

Toolstation .My First Order
 

Guy King wrote:
The message
from Stuart contains these words:

Well done. It's only by complaining that they know there's a
sufficiently annoying problem that needs attention.

Yeah...They phoned me at home after I sent TS an e-mail telling them
that the parcel had arrived today and the girl thanked me for letting
them know as thats the only way they get to find out such things .

There's an old dear round here who was complaining that They (the
council) hadn't repaired the pavement outside her house. I asked her
when she'd told them about it. "Oh, but they have someone who checks on
these things, don't they?"

She really believed that there's someone whose job is to walk round the
streets all day looking for things that need fixing. Just possibly many
years ago, but certainly not now.

OK, it could be built into someone else's job - like the street
sweepers, but since you don't get one of them very often (unless you
ring up and tell 'em there's a mess that needs clearing up) then that
wouldn't help much either.

The council take long enough to sort things out when a member of the
public reports it - the last thing they need is to spend more of our
money employing a load of people to go and find more problems they can
ignore.

Toolstation .My First Order
 

On Thu, 30 Mar 2006 17:23:56 +0100, Richard Conway
wrote:

Guy King wrote:
The message
from Stuart contains these words:

Well done. It's only by complaining that they know there's a
sufficiently annoying problem that needs attention.

Yeah...They phoned me at home after I sent TS an e-mail telling them
that the parcel had arrived today and the girl thanked me for letting
them know as thats the only way they get to find out such things .

There's an old dear round here who was complaining that They (the
council) hadn't repaired the pavement outside her house. I asked her
when she'd told them about it. "Oh, but they have someone who checks on
these things, don't they?"

She really believed that there's someone whose job is to walk round the
streets all day looking for things that need fixing. Just possibly many
years ago, but certainly not now.

OK, it could be built into someone else's job - like the street
sweepers, but since you don't get one of them very often (unless you
ring up and tell 'em there's a mess that needs clearing up) then that
wouldn't help much either.

The council take long enough to sort things out when a member of the
public reports it - the last thing they need is to spend more of our
money employing a load of people to go and find more problems they can
ignore.

Some Councils have cards that you can pick up in places like Libraries
to eport things that need fixing ...when you'll get it fixed is
another matter,of course.


Stuart

Toolstation .My First Order
 

On Thu, 30 Mar 2006 16:23:56 UTC, Richard Conway
wrote:

The council take long enough to sort things out when a member of the
public reports it - the last thing they need is to spend more of our
money employing a load of people to go and find more problems they can
ignore.

I emailed the council about a number of split bags of rubbish near our
back gate (outside the local brothel). Smelled to high heaven.

It took 3 emails over a few days...the last to the chief executive -
before anything was done. They denied the email had ever got to them
until I sent them the mail logs showing their server accepting it...

The whole fiasco was repeated a few weeks later...
--
The information contained in this post is copyright the
poster, and specifically may not be published in, or used by
Avenue Supplies, http://avenuesupplies.co.uk

Toolstation .My First Order
 

The message
from Richard Conway contains these words:

The council take long enough to sort things out when a member of the
public reports it

Ours aren't too bad. In a few weeks the locals here (including me) start
a services committee whose job is to "beat the bounds" quarterly and
ensure that service level agreements are being stuck to[1].
Better, we get the power to negotiate SLAs in the first place! It'll be
interesting to compare what we get compared to other parts of the
borough - for example, I suspect the bit the Chief Exec lives in gets
its streets swept without having to call the council on each occasion.

[1] And no, we won't be letting the council know in advance exactly when
we're doing it so they can scurry round and tart the place up in a
hurry.

--
Skipweasel
Pay no attention to that man behind the curtain.

Toolstation .My First Order
 

The message
from "Bob Eager" contains these words:

It took 3 emails over a few days...the last to the chief executive -
before anything was done. They denied the email had ever got to them
until I sent them the mail logs showing their server accepting it...

Ring 'em - it's quicker, you get to talk to the person responsible and
you can take their name.

--
Skipweasel
Pay no attention to that man behind the curtain.

Toolstation .My First Order
 

On Thu, 30 Mar 2006 18:37:35 UTC, Guy King
wrote:

The message
from "Bob Eager" contains these words:

It took 3 emails over a few days...the last to the chief executive -
before anything was done. They denied the email had ever got to them
until I sent them the mail logs showing their server accepting it...

Ring 'em - it's quicker, you get to talk to the person responsible and
you can take their name.

I wanted a record...

--
The information contained in this post is copyright the
poster, and specifically may not be published in, or used by
Avenue Supplies, http://avenuesupplies.co.uk

Toolstation .My First Order
 

The message
from "Bob Eager" contains these words:

It took 3 emails over a few days...the last to the chief executive -
before anything was done. They denied the email had ever got to them
until I sent them the mail logs showing their server accepting it...

Ring 'em - it's quicker, you get to talk to the person responsible and
you can take their name.

I wanted a record...

Round here taking their name seems to work better than having a record.

--
Skipweasel
Pay no attention to that man behind the curtain.

Toolstation .My First Order
 

Bob Eager wrote:
On Thu, 30 Mar 2006 16:23:56 UTC, Richard Conway
wrote:

The council take long enough to sort things out when a member of the
public reports it - the last thing they need is to spend more of our
money employing a load of people to go and find more problems they can
ignore.

I emailed the council about a number of split bags of rubbish near our
back gate (outside the local brothel). Smelled to high heaven.

It took 3 emails over a few days...the last to the chief executive -
before anything was done. They denied the email had ever got to them
until I sent them the mail logs showing their server accepting it...

Not that that means the *recipient* actually got it... (likely I know,
but not a certainty).

Mathew :-)

Toolstation .My First Order
 

On Fri, 31 Mar 2006 09:12:23 UTC, "Mathew Newton"
wrote:

Bob Eager wrote:
On Thu, 30 Mar 2006 16:23:56 UTC, Richard Conway
wrote:

The council take long enough to sort things out when a member of the
public reports it - the last thing they need is to spend more of our
money employing a load of people to go and find more problems they can
ignore.

I emailed the council about a number of split bags of rubbish near our
back gate (outside the local brothel). Smelled to high heaven.

It took 3 emails over a few days...the last to the chief executive -
before anything was done. They denied the email had ever got to them
until I sent them the mail logs showing their server accepting it...

Not that that means the *recipient* actually got it... (likely I know,
but not a certainty).

Of course...but provably a failure on the part of the council!

--
The information contained in this post is copyright the
poster, and specifically may not be published in, or used by
Avenue Supplies, http://avenuesupplies.co.uk

Toolstation .My First Order
 

Guy King wrote:
The message
from Richard Conway contains these words:

The council take long enough to sort things out when a member of the
public reports it

Ours aren't too bad. In a few weeks the locals here (including me) start
a services committee whose job is to "beat the bounds" quarterly and
ensure that service level agreements are being stuck to[1].
Better, we get the power to negotiate SLAs in the first place! It'll be
interesting to compare what we get compared to other parts of the
borough - for example, I suspect the bit the Chief Exec lives in gets
its streets swept without having to call the council on each occasion.

[1] And no, we won't be letting the council know in advance exactly when
we're doing it so they can scurry round and tart the place up in a
hurry.

If the road/pavement needs mending write/email tell them you almost had
an accident and that you are keeping a record in case the damage causes
an accident. That usually shifts them!

Toolstation .My First Order
 

The message
from Broadback contains these words:

If the road/pavement needs mending write/email tell them you almost had
an accident and that you are keeping a record in case the damage causes
an accident. That usually shifts them!

I did just that earlier this week. I haven't personally tripped over the
paving slabs outside my house, but I've watched others do it all the
time.

--
Skipweasel
Pay no attention to that man behind the curtain.