The message
from "Bob Eager" contains these words:

It took 3 emails over a few days...the last to the chief executive -
before anything was done. They denied the email had ever got to them
until I sent them the mail logs showing their server accepting it...

Ring 'em - it's quicker, you get to talk to the person responsible and
you can take their name.

--
Skipweasel
Pay no attention to that man behind the curtain.