On Nov 7, 2003 our Maytag Neptute washing machine (model MAH5500) quit
working
when it was a year and a half old. We purchased it at Home Depot. We
also
purchased an "extended warranty" good for 5 years, I think. We called
Home Depot
on Nov 7, since it was under warranty. They said that they sold the
warranty to
GE and that we need to call them. So we did. That was on a Friday. On
the next
Wednesday GE sent a "non-certified" repair person to fix the machine.
He didn't
know how to fix it since he was not trained on this machine, and he
couldn't
get parts under warranty for the same reason. So we called GE back and
they
said that non-certified people are not allowed to do warranty repairs
(yet they
sent him in the first place), so they scheduled a Maytag-certified
person to
call about repairing it on the next Friday. On Friday they called and
said that
they don't service this area, so now it's a week later and we're still
trying
to get GE to get someone to fix this washing machine. The door is
locked
and it won't run.

This is to warn people about purchasing Maytag washing machines. They
don't
last. The original repair person that looked at it said that they are
going
bad "left and right". They seem to have a stupid "wax motor" design
that burns
up the computer board in it, which he thinks is our problem, but is
not sure.
Also he said that the motor/motor controller board pair is going bad
in lots of
these machines. Don't buy Maytag! As it stands now we have no idea
when this
machine will be repaired under our warranty.

The next part of my complaint is that the GE warranty company is very
incompetent. We have been talking to them for 7 days now trying to
get them to
get someone here to fix this machine. They now say that someone will
call us
next Tuesday: 10 days after our initial call to GE.

Finally, I have a complaint against Home Depot for:
1. selling our warranty contract to GE
2. selling Maytag washing machines. They should not be selling
expensive
junk that won't last more than a year and a half. If
we had to pay
outright for the repairs on this machine it would cost
about $500. The
computer board is $200 + wax motor + labor.

Home Depot + GE + Maytag is a very bad combination.


William

"William Wuister" wrote in message
...
On Nov 7, 2003 our Maytag Neptute washing machine (model MAH5500) quit
working
when it was a year and a half old. We purchased it at Home Depot. We
also
purchased an "extended warranty" good for 5 years, I think. We called
Home Depot
on Nov 7, since it was under warranty. They said that they sold the
warranty to
GE and that we need to call them. So we did. That was on a Friday. On
the next
Wednesday GE sent a "non-certified" repair person to fix the machine.
He didn't
know how to fix it since he was not trained on this machine, and he
couldn't
get parts under warranty for the same reason. So we called GE back and
they
said that non-certified people are not allowed to do warranty repairs
(yet they
sent him in the first place), so they scheduled a Maytag-certified
person to
call about repairing it on the next Friday. On Friday they called and
said that
they don't service this area, so now it's a week later and we're still
trying
to get GE to get someone to fix this washing machine. The door is
locked
and it won't run.

This is to warn people about purchasing Maytag washing machines. They
don't
last. The original repair person that looked at it said that they are
going
bad "left and right". They seem to have a stupid "wax motor" design
that burns
up the computer board in it, which he thinks is our problem, but is
not sure.
Also he said that the motor/motor controller board pair is going bad
in lots of
these machines. Don't buy Maytag! As it stands now we have no idea
when this
machine will be repaired under our warranty.

The next part of my complaint is that the GE warranty company is very
incompetent. We have been talking to them for 7 days now trying to
get them to
get someone here to fix this machine. They now say that someone will
call us
next Tuesday: 10 days after our initial call to GE.

Finally, I have a complaint against Home Depot for:
1. selling our warranty contract to GE
2. selling Maytag washing machines. They should not be selling
expensive
junk that won't last more than a year and a half. If
we had to pay
outright for the repairs on this machine it would cost
about $500. The
computer board is $200 + wax motor + labor.

Home Depot + GE + Maytag is a very bad combination.


William


Bummer! In future, do not buy a washer or dryer with elecronic controls. I
was told by a competent repair technician to stay away. Electronics do not
tolerate humidity very well. I guess that applies to dishwashers as well.

On Fri, 14 Nov 2003 16:28:44 -0500, William Wuister
wrote:

On Nov 7, 2003 our Maytag Neptute washing machine (model MAH5500) quit
working
[snip]

We discovered quite by accident that the Maytag "Neptune" model is a
special unit that Maytag makes for other retailers.

We were going to buy a Neptune at the Great Indoors store, priced it
there, then happened to drive by a new Maytag store on our way home.

Decided to stop and price-compare.

Couldn't find the Neptune model.

Salesman explained to us that "Neptune" was a store brand, showed us
the same-featured machine but labeled "Atlantis".

It was same price as the model at Great Indoors, so we bought it.

It's been nearly two years... no problems... knock on wood (we didn't
buy the extended warranty).

We did have a minor problem with matching dryer with sudden on-set of
noise during the warranty period. Service person showed up the next
day and removed a penny from between the drum and housing at no
charge.

...Jim Thompson
--
| James E.Thompson, P.E. | mens |
| Analog Innovations, Inc. | et |
| Analog/Mixed-Signal ASIC's and Discrete Systems | manus |
| Phoenix, Arizona Voice480)460-2350 | |
| E-mail Address at Website Fax480)460-2142 | Brass Rat |
| http://www.analog-innovations.com | 1962 |

I love to cook with wine. Sometimes I even put it in the food.

Bummer! In future, do not buy a washer or dryer with elecronic controls. I
was told by a competent repair technician to stay away. Electronics do not
tolerate humidity very well. I guess that applies to dishwashers as well.


It definitely applies to dishwashers. We pulled an ISE dishwasher out after
four years that drove us crazy the whole four years with electronic breakdowns.
We also had a Whirlpool refrigerator with an insane electronic alert that
beeped three times every minute if the temperature in the refrigerator or
freezer wasn't exactly where it had been set. There was no way to stop the
beeping....you just had to wait till the temperature got where it should be.

"William Wuister" wrote in message
...
On Nov 7, 2003 our Maytag Neptute washing machine (model MAH5500) quit
working


Next time buy your appliances from a store that sells nothing but
appliances! You will find the service is better and the prices are the same!
We just bought a range and fridge. We shopped around, even stopped at Home
Depot, Lowes an Best Buy even though I would never buy an appliance from any
of them. stopped at our favorute appliance store. The items we bought were
either the same price or less than any of the chain stores. The fridge came
damaged, but no problem, they loaded it back on the truck and brought over a
differant one.

I but nails, screws, and perhaps non-powered hand tools from Home Depot.
Power tools, electronics, appliances and so on I buy local so I can bitch in
person if I need to, but you know, I never needed to!
Greg

"Greg O" wrote in message
...

"William Wuister" wrote in message
...
On Nov 7, 2003 our Maytag Neptute washing machine (model MAH5500) quit
working


Next time buy your appliances from a store that sells nothing but
appliances! You will find the service is better and the prices are the
same!
...
Right. Think about how Home Depot works. They sell the appliances and
service contracts. Then they get a bunch of local repair shops under
contract to supply the service. But this is just what the local shops do
anyway. HD has the volume-price advantage and makes a bigger profit,
however.
(Brass Rat, 1963)

On Fri, 14 Nov 2003 16:28:44 -0500, William Wuister
wrote (with possible editing):

....snip

Unfortunately, many larger manufacturers sell models to big box stores
without warranties of any kind. The big box store either arranges for
warranties or doesn't. Happened recently to a friend who bought an
RCA flat screen tv. It quit and RCA wouldn't honor the Circuit City
warranty, they said the set was sold "as is". Circuit City gave him
the runaround for a few weeks until he had his lawyer write them a
letter.

I agree with the other poster - buy from appliance stores,
particularly ones with good reputations. They will have trained,
factory-certified repair folks.
--

Larry
Email to rapp at lmr dot com

"Jim Thompson" wrote in message
...
On Fri, 14 Nov 2003 16:28:44 -0500, William Wuister
wrote:


We discovered quite by accident that the Maytag "Neptune" model is a
special unit that Maytag makes for other retailers.

Not true. You were mis informed. Neptune is indeed a Maytag model name.
This is their front loading machine.
Don't beleive me? Check out the maytag website. This is their most
expensive machine. It is in no way a store brand.


We were going to buy a Neptune at the Great Indoors store, priced it
there, then happened to drive by a new Maytag store on our way home.

Decided to stop and price-compare.

Couldn't find the Neptune model.

Maybe they didn't have one. They exist. They also cost around $1000 plus
or minus.


Salesman explained to us that "Neptune" was a store brand, showed us
the same-featured machine but labeled "Atlantis".

Wrong. Neptune is not a store brand. Atlantis is an upscale top loading
model.
This salesman either was lying to you to make a sale, or he was truly
ignorant of the Maytag model line.

We have an Atlantis washer, trouble free for 4 years and going strong.

It was same price as the model at Great Indoors, so we bought it.


It's been nearly two years... no problems... knock on wood (we didn't
buy the extended warranty).

We've had good luck with our Atlantis, too. I avoid extended warranties, I
think they are a sucker bet.

We did have a minor problem with matching dryer with sudden on-set of
noise during the warranty period. Service person showed up the next
day and removed a penny from between the drum and housing at no
charge.

Good warranty service.

...Jim Thompson
--
| James E.Thompson, P.E. | mens |
| Analog Innovations, Inc. | et |
| Analog/Mixed-Signal ASIC's and Discrete Systems | manus |
| Phoenix, Arizona Voice480)460-2350 | |
| E-mail Address at Website Fax480)460-2142 | Brass Rat |
| http://www.analog-innovations.com | 1962 |

I love to cook with wine. Sometimes I even put it in the food.

It's funny how the "top end" machines seem to be the ones with the
electronic controls instead of the more reliable mechanical controls found
on cheaper models.

On Sat, 15 Nov 2003 16:30:10 GMT, "DaveG" wrote:


"Jim Thompson" wrote in message
.. .
On Fri, 14 Nov 2003 16:28:44 -0500, William Wuister
wrote:


We discovered quite by accident that the Maytag "Neptune" model is a
special unit that Maytag makes for other retailers.

Not true. You were mis informed. Neptune is indeed a Maytag model name.
This is their front loading machine.
Don't beleive me? Check out the maytag website. This is their most
expensive machine. It is in no way a store brand.


We were going to buy a Neptune at the Great Indoors store, priced it
there, then happened to drive by a new Maytag store on our way home.

Decided to stop and price-compare.

Couldn't find the Neptune model.

Maybe they didn't have one. They exist. They also cost around $1000 plus
or minus.


Salesman explained to us that "Neptune" was a store brand, showed us
the same-featured machine but labeled "Atlantis".

Wrong. Neptune is not a store brand. Atlantis is an upscale top loading
model.
This salesman either was lying to you to make a sale, or he was truly
ignorant of the Maytag model line.

We have an Atlantis washer, trouble free for 4 years and going strong.

It was same price as the model at Great Indoors, so we bought it.


It's been nearly two years... no problems... knock on wood (we didn't
buy the extended warranty).

We've had good luck with our Atlantis, too. I avoid extended warranties, I
think they are a sucker bet.

We did have a minor problem with matching dryer with sudden on-set of
noise during the warranty period. Service person showed up the next
day and removed a penny from between the drum and housing at no
charge.

Good warranty service.

...Jim Thompson

Appears my memory served me poorly... but there definitely was a model
at Great Indoors that looked identical (and with same features) to the
Atlantis we bought but with a different name.

...Jim Thompson
--
| James E.Thompson, P.E. | mens |
| Analog Innovations, Inc. | et |
| Analog/Mixed-Signal ASIC's and Discrete Systems | manus |
| Phoenix, Arizona Voice480)460-2350 | |
| E-mail Address at Website Fax480)460-2142 | Brass Rat |
| http://www.analog-innovations.com | 1962 |

I love to cook with wine. Sometimes I even put it in the food.

Bruno wrote in message ...

It's funny

Not when it comes to paying for them to be repaired.

how the "top end" machines seem to be the ones with the
electronic controls instead of the more reliable mechanical
controls found on cheaper models.

It's easier to program an electronic control to have multiple
features, many of which couldn't be done with mechanical controls.
That how most manufacturers can justify the higher product price.

I find many of these added features are seldomly used by the appliance
owner anyway but it's very difficult to find a major appliance without
all the electronics.

JMO

Dan O.
-
Appliance411.com
http://ng.Appliance411.com/?ref411=electronic+washers

=Ð~~~~~~

I have a 7 year old Maytag Neptune with mechanical controls. Works
great.

Your beef is with Home Depot and the warranty company. Pull out the
warranty. It might say if they can't fix it you get a new one. Call
up the Home depot manager. Tell him if he doesn't get the machine
repair for you immediately, you will get a parade permit and stand
outside his store with a sign and handouts warning people not to buy
appliance there. Tell him the tv stations and attorney general will
be called next. I bet he solves your problem. The Neptune are not
dying left and right. The repair people are liars.

You might want to call Maytag to see what they suggest before you get
****ed at them for what GE and Home Depot does.

My Maytage Neptune is great and just gave it to my parents after 7
years of use and bought the slightly bigger Sears/Whirlpool HE3T. It
vibrates incredibly and after fixing 2 defects in it that might have
caused the vibration it still vibrates and may have to be exchanged
for a replacement. Can't be the signs at Sears which say Satisfaction
Guaranteed.



"William Wuister" wrote in message
...
On Nov 7, 2003 our Maytag Neptute washing machine (model MAH5500)
quit
working
when it was a year and a half old. We purchased it at Home Depot. We
also
purchased an "extended warranty" good for 5 years, I think. We
called
Home Depot
on Nov 7, since it was under warranty. They said that they sold the
warranty to
GE and that we need to call them. So we did. That was on a Friday.
On
the next
Wednesday GE sent a "non-certified" repair person to fix the
machine.
He didn't
know how to fix it since he was not trained on this machine, and he
couldn't
get parts under warranty for the same reason. So we called GE back
and
they
said that non-certified people are not allowed to do warranty
repairs
(yet they
sent him in the first place), so they scheduled a Maytag-certified
person to
call about repairing it on the next Friday. On Friday they called
and
said that
they don't service this area, so now it's a week later and we're
still
trying
to get GE to get someone to fix this washing machine. The door is
locked
and it won't run.

This is to warn people about purchasing Maytag washing machines.
They
don't
last. The original repair person that looked at it said that they
are
going
bad "left and right". They seem to have a stupid "wax motor" design
that burns
up the computer board in it, which he thinks is our problem, but is
not sure.
Also he said that the motor/motor controller board pair is going bad
in lots of
these machines. Don't buy Maytag! As it stands now we have no idea
when this
machine will be repaired under our warranty.

The next part of my complaint is that the GE warranty company is
very
incompetent. We have been talking to them for 7 days now trying to
get them to
get someone here to fix this machine. They now say that someone will
call us
next Tuesday: 10 days after our initial call to GE.

Finally, I have a complaint against Home Depot for:
1. selling our warranty contract to GE
2. selling Maytag washing machines. They should not be selling
expensive
junk that won't last more than a year and a half. If
we had to pay
outright for the repairs on this machine it would cost
about $500. The
computer board is $200 + wax motor + labor.

Home Depot + GE + Maytag is a very bad combination.


William

Art Begun wrote:

You might want to call Maytag to see what they suggest before you get
****ed at them for what GE and Home Depot does.

I'd endorse that advice. Maytag have generally been good at
"stepping up to the plate" in these sorts of cases.

"William Wuister" wrote

On Nov 7, 2003 our Maytag Neptute washing machine (model MAH5500)
quit working when it was a year and a half old.

The original repair person that looked at it said that they
are going
bad "left and right". They seem to have a stupid "wax motor" design
that burns
up the computer board in it, which he thinks is our problem, but is
not sure.

This WAS a problem with the early Neptunes - your model incorporates a
redesigned door boot with improved drainage to stop this problem. I've
never heard of a 5500 or 7500 (the touch screen model) with this issue,
though the other appliance guys on here may have a different story....

Also he said that the motor/motor controller board pair is going bad
in lots of
these machines.

Again, I haven't heard of any widespread problems of this nature, but
see above...



Finally, I have a complaint against Home Depot for:
1. selling our warranty contract to GE

As I understand it, the extended warranties from HD have always been
through GE. Problem seems to be that they don't have adequate training
and/or parts support to back up these warranties (at least when it comes
to other manufacturers' product) in a reasonable manner.

To correct my typo:

"Can't be" should have read "Can't beat"



"Art Begun" wrote in message
ink.net...
You might want to call Maytag to see what they suggest before you
get
****ed at them for what GE and Home Depot does.

My Maytage Neptune is great and just gave it to my parents after 7
years of use and bought the slightly bigger Sears/Whirlpool HE3T.
It
vibrates incredibly and after fixing 2 defects in it that might have
caused the vibration it still vibrates and may have to be exchanged
for a replacement. Can't be the signs at Sears which say
Satisfaction
Guaranteed.



"William Wuister" wrote in message
...
On Nov 7, 2003 our Maytag Neptute washing machine (model MAH5500)
quit
working
when it was a year and a half old. We purchased it at Home Depot.
We
also
purchased an "extended warranty" good for 5 years, I think. We
called
Home Depot
on Nov 7, since it was under warranty. They said that they sold
the
warranty to
GE and that we need to call them. So we did. That was on a Friday.
On
the next
Wednesday GE sent a "non-certified" repair person to fix the
machine.
He didn't
know how to fix it since he was not trained on this machine, and
he
couldn't
get parts under warranty for the same reason. So we called GE back
and
they
said that non-certified people are not allowed to do warranty
repairs
(yet they
sent him in the first place), so they scheduled a Maytag-certified
person to
call about repairing it on the next Friday. On Friday they called
and
said that
they don't service this area, so now it's a week later and we're
still
trying
to get GE to get someone to fix this washing machine. The door is
locked
and it won't run.

This is to warn people about purchasing Maytag washing machines.
They
don't
last. The original repair person that looked at it said that they
are
going
bad "left and right". They seem to have a stupid "wax motor"
design
that burns
up the computer board in it, which he thinks is our problem, but
is
not sure.
Also he said that the motor/motor controller board pair is going
bad
in lots of
these machines. Don't buy Maytag! As it stands now we have no idea
when this
machine will be repaired under our warranty.

The next part of my complaint is that the GE warranty company is
very
incompetent. We have been talking to them for 7 days now trying
to
get them to
get someone here to fix this machine. They now say that someone
will
call us
next Tuesday: 10 days after our initial call to GE.

Finally, I have a complaint against Home Depot for:
1. selling our warranty contract to GE
2. selling Maytag washing machines. They should not be selling
expensive
junk that won't last more than a year and a half. If
we had to pay
outright for the repairs on this machine it would cost
about $500. The
computer board is $200 + wax motor + labor.

Home Depot + GE + Maytag is a very bad combination.


William

Has GE offshored the people who answer their phones to India ?

...Jim Thompson

Appears my memory served me poorly... but there definitely was a model
at Great Indoors that looked identical (and with same features) to the
Atlantis we bought but with a different name.

...Jim Thompson
--
"Ensignia" is the name for the "Atlantis" that is used at the Great Indoors
and Sears.