Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.

--
Visualize "Whirled Peas"

On 02/15/2016 04:02 PM, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.




With Browning I'd say it's better to stand /behind/ the product, than in
front of it.

On 2/15/2016 4:07 PM, philo wrote:
On 02/15/2016 04:02 PM, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.




With Browning I'd say it's better to stand /behind/ the product, than in
front of it.


That's good point g
But it was just a rifle case.

On Mon, 15 Feb 2016 16:02:14 -0600, SeaNymph
wrote:

Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.

Is this guns or ammo?

On 02/15/2016 04:09 PM, SeaNymph wrote:
On 2/15/2016 4:07 PM, philo wrote:
On 02/15/2016 04:02 PM, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.




With Browning I'd say it's better to stand /behind/ the product, than in
front of it.


That's good point g
But it was just a rifle case.




Oh, a rifle case?

My remark was made just in case.

On 2/15/2016 4:22 PM, philo wrote:
On 02/15/2016 04:09 PM, SeaNymph wrote:
On 2/15/2016 4:07 PM, philo wrote:
On 02/15/2016 04:02 PM, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.




With Browning I'd say it's better to stand /behind/ the product, than in
front of it.


That's good point g
But it was just a rifle case.




Oh, a rifle case?

My remark was made just in case.

Yeah, a rifle case.

On 2/15/2016 4:18 PM, Oren wrote:
On Mon, 15 Feb 2016 16:02:14 -0600, SeaNymph
wrote:

Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.

Is this guns or ammo?

Neither.
I got the rifle for Christmas and wanted a Browning case for it.

On 2/15/2016 3:02 PM, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies. I
imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's not, I
expect the company to make it right.

Nowadays, that may be wishful thinking.

Or, more effort than it is worth.

Unfortunately (for the companies), folks are usually far more willing
to rant about a BAD experience than PRAISE a great experience (both
publicly and in private correspondence with said company).

We try to strike a balance. We aggressively speak out against BAD
experiences -- as well as in favor of GOOD experiences!

For groups that we have longstanding/ongoing relationships (e.g.,
doctors), I regularly bring in "treats" to thank them and their
staff for their professionalism, quality of service, etc.
Granted, they're "just doing their job(s)" -- but some folks
just BARELY do their jobs while others actually try to do
theirs *well*.

I'll be doing some volunteer work tomorrow at an agency that receives
floor space from a local business (no doubt a write-off). Many of
the folks who work *for* the hosting business have gone out of
their way to hold a door open for me when my arms are full, they
are often friendly and courteous, etc. Clearly, this is not really
part of their job description (e.g., to get UP from their desk,
walk across the room and open the door in anticipation of my
needing it opened).

So, I'll make a batch (18 dozen) of pecan sandies for them to share
as a sign of my appreciation. Not something I *have* to do. And,
it won't be anything that they'll *expect*.

[I imagine they'd enjoy brownies much more but brownies turn to
rocks in just two days! I'd be disappointed if someone was "off"
on the day I deliver them and missed out as a result!]

I've been compiling a list of observations regarding our new
vehicle and the service provided by the dealership -- good and
bad in each case. Again, not anything that I *must* do or am
expected to do but my way of giving feedback about this
significant purchase/event.

On 2/15/2016 7:10 PM, Don Y wrote:
On 2/15/2016 3:02 PM, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies. I
imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If
it's not, I
expect the company to make it right.

Nowadays, that may be wishful thinking.

Or, more effort than it is worth.

Unfortunately (for the companies), folks are usually far more willing
to rant about a BAD experience than PRAISE a great experience (both
publicly and in private correspondence with said company).

We try to strike a balance. We aggressively speak out against BAD
experiences -- as well as in favor of GOOD experiences!

For groups that we have longstanding/ongoing relationships (e.g.,
doctors), I regularly bring in "treats" to thank them and their
staff for their professionalism, quality of service, etc.
Granted, they're "just doing their job(s)" -- but some folks
just BARELY do their jobs while others actually try to do
theirs *well*.

snipped for brevity

I have always done the same. I feel that if one receives exceptional
service, a compliment is due. It doesn't take much at all, but seems to
be something many people find unexpected.

I order my coffee from an online company some ways up the road from me.
If you order before 8am, the coffee is roasted and shipped out that day.
I once sent them an email complimenting their service and they seemed
quite surprised that someone would take the time to do that.

On 2/15/2016 5:22 PM, philo wrote:
On 02/15/2016 04:09 PM, SeaNymph wrote:
On 2/15/2016 4:07 PM, philo wrote:
Now I know that Browning will make it right.

With Browning I'd say it's better to stand /behind/ the product, than in
front of it.

That's good point g
But it was just a rifle case.


Oh, a rifle case?

My remark was made just in case.

I can't stand it when you have it covered
top and bottom like that. But, you made
your case. Now, zip it!

--
..
Christopher A. Young
learn more about Jesus
.. www.lds.org
..
..

On 2/15/2016 5:02 PM, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.


Never a problem with my Browning products so have never dealt with them
Did have problem with Ruger and they were excellent.
Taurus makes a good product but I had a bad dealing with them.

On 2/16/2016 8:00 AM, Frank wrote:
On 2/15/2016 5:02 PM, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.


Never a problem with my Browning products so have never dealt with them
Did have problem with Ruger and they were excellent.
Taurus makes a good product but I had a bad dealing with them.

I have 2 Browning rifles and this is the first time I'd ever spoken to
them. I wanted this particular case because it's a good sturdy case and
one of the few I'd found that would actually fit the rifle, which is
fairly long.

I think they did a fine job solving the problem I had with the Browning
case I purchased that was not as long as advertised. I appreciate
knowing that a company will stand behind it's products.

philo posted for all of us...



On 02/15/2016 04:09 PM, SeaNymph wrote:
On 2/15/2016 4:07 PM, philo wrote:
On 02/15/2016 04:02 PM, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.




With Browning I'd say it's better to stand /behind/ the product, than in
front of it.


That's good point g
But it was just a rifle case.




Oh, a rifle case?

My remark was made just in case.

Let's not make a case of this; in case Browning changes their case history.

--
Tekkie

On Mon, 15 Feb 2016 16:02:14 -0600, SeaNymph
wrote:

Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.


PricePhfister has been replacing for free the parts as they wear out
on my kitchen sink faucet for the past 20 years. I call them, tell
them it has a lifetime warranty and they ship me new parts.

On 2/16/2016 6:28 AM, SeaNymph wrote:

I have always done the same. I feel that if one receives exceptional service,
a compliment is due. It doesn't take much at all, but seems to be something
many people find unexpected.

I guess my cynicism shows in that I expect very little, nowadays.
So, when someone does a merely *adequate* job, it's as if it was
"exceptional".

It's sad to have to explicitly "reward" what should be NORMAL service.
But, I figure their employer probably isn't noticing ($$) so I can
at least do my little bit to acknowledge their efforts.

Note that it doesn't even have to be some specific act. Often,
simply being "understanding" about the situation THEY are in goes
a long way.

I was at a local department store and questioned a price on an item
("Isn't this supposed to be on sale?"). Over the next 10-15 minutes,
no less than 5 people were involved in trying to sort out the weekly
print ad, store website and prices marked on the floor.

They actually THANKED me for being good natured about it! It was
obvious that SOMETHING was screwed up (in "the system") and, rather
than falling into the role of "irate customer", I patiently waited
as they tried to sort out how to get me what it seemed I was due.

I'd imagine that they have enough of the "irate customer" experiences
and welcomed the fact that this wasn't one of them!

I order my coffee from an online company some ways up the road from me. If you
order before 8am, the coffee is roasted and shipped out that day. I once sent
them an email complimenting their service and they seemed quite surprised that
someone would take the time to do that.

On 2/17/2016 3:10 AM, Don Y wrote:
On 2/16/2016 6:28 AM, SeaNymph wrote:

I have always done the same. I feel that if one receives exceptional
service,
a compliment is due. It doesn't take much at all, but seems to be
something
many people find unexpected.

I guess my cynicism shows in that I expect very little, nowadays.
So, when someone does a merely *adequate* job, it's as if it was
"exceptional".

It's sad to have to explicitly "reward" what should be NORMAL service.
But, I figure their employer probably isn't noticing ($$) so I can
at least do my little bit to acknowledge their efforts.

Note that it doesn't even have to be some specific act. Often,
simply being "understanding" about the situation THEY are in goes
a long way.


Much the same, here. I make a point to say
thank you for various things. I did call back
to thank AAA for towing me home. Now days,
when I provide service, few people say thanks
for what I do.


--
..
Christopher A. Young
learn more about Jesus
.. www.lds.org
..
..

On Monday, February 15, 2016 at 5:02:22 PM UTC-5, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.


It's not just about the product being as advertised, it's also about
customer satisfaction in general. In some cases, it's not about the
company that made the product, but the retailer that you bought it from.

I bought an $300 appliance from Bed Bath & Beyond as a Christmas gift
for SWMBO and I. The product is everything it was advertised to be.
It works just like the manufacturer said it would. It just so happens
that it is not to our liking for reasons unrelated to specific issues
with the unit. (e.g. it's bigger than we expected, it has features
that we've determined that we don't need, etc.) In other words, while the product itself is well worth the $300 price tag, it's not worth $300 to
us.

With no questions asked BB&B took it back and refunded the total amount.
Not store credit but cold hard cash. Apparently they will honor this type of
return for a full year after the purchase. It was purchased on line and they
would have paid for return shipping if I had chosen to ship it back as opposed
to taking it into a store. Now that's customer service.

On 2/17/2016 9:23 AM, DerbyDad03 wrote:
On Monday, February 15, 2016 at 5:02:22 PM UTC-5, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.


It's not just about the product being as advertised, it's also about
customer satisfaction in general. In some cases, it's not about the
company that made the product, but the retailer that you bought it from.

I bought an $300 appliance from Bed Bath & Beyond as a Christmas gift
for SWMBO and I. The product is everything it was advertised to be.
It works just like the manufacturer said it would. It just so happens
that it is not to our liking for reasons unrelated to specific issues
with the unit. (e.g. it's bigger than we expected, it has features
that we've determined that we don't need, etc.) In other words, while the product itself is well worth the $300 price tag, it's not worth $300 to
us.

With no questions asked BB&B took it back and refunded the total amount.
Not store credit but cold hard cash. Apparently they will honor this type of
return for a full year after the purchase. It was purchased on line and they
would have paid for return shipping if I had chosen to ship it back as opposed
to taking it into a store. Now that's customer service.


I agree. Seems like a win/win for everyone.

The problem with the case I bought was that it was not as long as
described. I purchased it from one of Browning preferred online dealers,
because it's much cheaper to buy it that way than from Browning
directly. The length of the case was very important because the rifle is
long, and that's not even taking the scope into account.

I spoke to Browning, more to tell them about the problem because I had
already arranged to send it back to the retailer I purchased it from.
Browning sent me a shipping label and once they received the case,
immediately sent out a new one, which they measured before sending it.
Worked for me.

On 2/17/2016 7:26 AM, Stormin Mormon wrote:

Much the same, here. I make a point to say
thank you for various things. I did call back
to thank AAA for towing me home. Now days,
when I provide service, few people say thanks
for what I do.

We usually make a point of talking to a manager, whether it be in a
restaurant or hardware store and let them know the name of the person
who waited on us did a GREAT job for us.


--
Maggie

On 2/17/2016 9:23 AM, DerbyDad03 wrote:

It's not just about the product being as advertised, it's also about
customer satisfaction in general. In some cases, it's not about the
company that made the product, but the retailer that you bought it from.

I bought an $300 appliance from Bed Bath & Beyond as a Christmas gift
for SWMBO and I. The product is everything it was advertised to be.
It works just like the manufacturer said it would. It just so happens
that it is not to our liking for reasons unrelated to specific issues
with the unit. (e.g. it's bigger than we expected, it has features
that we've determined that we don't need, etc.) In other words, while
the product itself is well worth the $300 price tag, it's not worth $300 to
us.

With no questions asked BB&B took it back and refunded the total amount.
Not store credit but cold hard cash. Apparently they will honor this type of
return for a full year after the purchase. It was purchased on line and they
would have paid for return shipping if I had chosen to ship it back as opposed
to taking it into a store. Now that's customer service.


I've had good experiences with BB&B, too, purchasing things there, and
when I had to return one thing to them.

--
Maggie

On 2/17/2016 11:33 AM, SeaNymph wrote:
The problem with the case I bought was that it was not as long as described. I
purchased it from one of Browning preferred online dealers, because it's much
cheaper to buy it that way than from Browning directly. The length of the case
was very important because the rifle is long, and that's not even taking the
scope into account.

I spoke to Browning, more to tell them about the problem because I had already
arranged to send it back to the retailer I purchased it from. Browning sent me
a shipping label and once they received the case, immediately sent out a new
one, which they measured before sending it. Worked for me.

Manufacturers have a stake in their customer's happiness -- at
least if they want to remain viable and respected (not all do,
apparently).

We bought a mattress+boxspring, recently (from that national chain
that has been buying up all its competitors). It arrived wrapped in
plastic inside a *box*.

Delivery gorillas removed it from box out in the street. Why they didn't
carry the semi-rigid box up to the front door and unpack it THERE is
a mystery to me!

Now they've got a large, bulky, "flexible" item in a slick, LOOSE plastic
wrapper that they have to somehow manhandle up to the front door and then
through the house to the bedroom. They weren't out of the street before
they had ripped the plastic and dropped the mattress into the dirt
(having rained earlier)!

And, were annoyed that we noted the condition on delivery -- instead of
just signing on the dotted line.

That wunnerful (sarcasm, here!) national chain said that was not
acceptable and we were justified in our dissatisfaction. "We'll send
out a replacement tomorrow!" (or maybe it was two days later?)

Replacement arrives. I greet the truck in the roadway -- just like
the previous.

Hmmm... this mattress is NOT in a box. And, the plastic wrapping looks
like it isn't original. OK, don't jump to conclusions... they may have
a reason for this!

Get the REPLACEMENT mattress in the house and, "Gee, look at that?
It's (top layer) actually been TORN!" And, they want me to think it
came from the manufacturer that way? grin

So, we refused the delivery. Now we're stuck with the original soiled
mattress.

Talk to manufacturer. They are upset that one of their "agents" has
tarnished their "user experience" and will GLADLY ship us out a
replacement cover (it's a sort of quilt that zips off -- with a bit of
work). "Please place the old cover in the box that the replacement
arrives in and use the preprinted shipping label to return it to us."

We bought another "set" just last week. You can bet we didn't
use that "national chain that has been buying up all of its
competitors"! :

On 2/16/2016 10:02 AM, SeaNymph wrote:
On 2/16/2016 8:00 AM, Frank wrote:
On 2/15/2016 5:02 PM, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.


Never a problem with my Browning products so have never dealt with them
Did have problem with Ruger and they were excellent.
Taurus makes a good product but I had a bad dealing with them.

I have 2 Browning rifles and this is the first time I'd ever spoken to
them. I wanted this particular case because it's a good sturdy case and
one of the few I'd found that would actually fit the rifle, which is
fairly long.

I think they did a fine job solving the problem I had with the Browning
case I purchased that was not as long as advertised. I appreciate
knowing that a company will stand behind it's products.

Important to me too and I like to hear these things. There are quite a
few companies that I will never deal with again because of their poor
service.

I like to hunt and shoot too and have had dealings with companies over
firearms, archery and accessories. Of all, only Taurus was a problem to
deal with.

On 2/17/2016 1:15 PM, Frank wrote:
On 2/16/2016 10:02 AM, SeaNymph wrote:
On 2/16/2016 8:00 AM, Frank wrote:
On 2/15/2016 5:02 PM, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.


Never a problem with my Browning products so have never dealt with them
Did have problem with Ruger and they were excellent.
Taurus makes a good product but I had a bad dealing with them.

I have 2 Browning rifles and this is the first time I'd ever spoken to
them. I wanted this particular case because it's a good sturdy case and
one of the few I'd found that would actually fit the rifle, which is
fairly long.

I think they did a fine job solving the problem I had with the Browning
case I purchased that was not as long as advertised. I appreciate
knowing that a company will stand behind it's products.

Important to me too and I like to hear these things. There are quite a
few companies that I will never deal with again because of their poor
service.

I like to hunt and shoot too and have had dealings with companies over
firearms, archery and accessories. Of all, only Taurus was a problem to
deal with.

I'm always interested to hear of the experiences others had, good or
bad. Like you said, it's nice to know which perform well and which don't.

On 2/17/2016 1:00 PM, Don Y wrote:
On 2/17/2016 11:33 AM, SeaNymph wrote:
The problem with the case I bought was that it was not as long as
described. I
purchased it from one of Browning preferred online dealers, because
it's much
cheaper to buy it that way than from Browning directly. The length of
the case
was very important because the rifle is long, and that's not even
taking the
scope into account.

I spoke to Browning, more to tell them about the problem because I had
already
arranged to send it back to the retailer I purchased it from. Browning
sent me
a shipping label and once they received the case, immediately sent out
a new
one, which they measured before sending it. Worked for me.

Manufacturers have a stake in their customer's happiness -- at
least if they want to remain viable and respected (not all do,
apparently).

We bought a mattress+boxspring, recently (from that national chain
that has been buying up all its competitors). It arrived wrapped in
plastic inside a *box*.

Delivery gorillas removed it from box out in the street. Why they didn't
carry the semi-rigid box up to the front door and unpack it THERE is
a mystery to me!

read and snipped for brevity

That sort of non stop hassle is frustrating. Luckily, I don't think I've
ever had anything go so far south.

I was worried about the gun safe when it was delivered. The guys who
brought it backed their truck and trailer down my driveway, which is not
an easy task. They had the safe in the house, unpacked and set in place
in a matter of minutes. They explained what needed to be explained and
asked me if I wanted them to remove the box. I said no because we wanted
to keep it for our grandson.

After they left, I called the moving company and told them that these
guys were excellent

On 2/17/2016 2:00 PM, Don Y wrote:


We bought another "set" just last week. You can bet we didn't
use that "national chain that has been buying up all of its
competitors"! :

If it is that sleepy kind of chain they have a lot of BBB complaints.
I'd not set foot in their store.

On 2/17/2016 1:25 PM, Ed Pawlowski wrote:
On 2/17/2016 2:00 PM, Don Y wrote:


We bought another "set" just last week. You can bet we didn't
use that "national chain that has been buying up all of its
competitors"! :

If it is that sleepy kind of chain they have a lot of BBB complaints. I'd not
set foot in their store.

No, it's not that FIRM. ;-)

On 2/17/2016 1:19 PM, SeaNymph wrote:
On 2/17/2016 1:00 PM, Don Y wrote:
On 2/17/2016 11:33 AM, SeaNymph wrote:
The problem with the case I bought was that it was not as long as
described. I
purchased it from one of Browning preferred online dealers, because
it's much
cheaper to buy it that way than from Browning directly. The length of
the case
was very important because the rifle is long, and that's not even
taking the
scope into account.

I spoke to Browning, more to tell them about the problem because I had
already
arranged to send it back to the retailer I purchased it from. Browning
sent me
a shipping label and once they received the case, immediately sent out
a new
one, which they measured before sending it. Worked for me.

Manufacturers have a stake in their customer's happiness -- at
least if they want to remain viable and respected (not all do,
apparently).

We bought a mattress+boxspring, recently (from that national chain
that has been buying up all its competitors). It arrived wrapped in
plastic inside a *box*.

Delivery gorillas removed it from box out in the street. Why they didn't
carry the semi-rigid box up to the front door and unpack it THERE is
a mystery to me!

read and snipped for brevity

That sort of non stop hassle is frustrating. Luckily, I don't think I've ever
had anything go so far south.

I was worried about the gun safe when it was delivered. The guys who brought it
backed their truck and trailer down my driveway, which is not an easy task.
They had the safe in the house, unpacked and set in place in a matter of
minutes. They explained what needed to be explained and asked me if I wanted
them to remove the box. I said no because we wanted to keep it for our grandson.

After they left, I called the moving company and told them that these guys were
excellent

We try not to complain (nor praise!) over the phone. It's too easy
for your words to end up on the "wrong" ears.

If it's worth griping (or singing!), then we take the time to compose
a letter. In our experience, people seem to give more credibility
to something that's taken "visible" effort to prepare (i.e., anyone
can dial a phone and rant; taking time to organize your thoughts
into a "presentation" shows some extra value).

It also gives us a record of what we said, etc.

On Wed, 17 Feb 2016 12:00:01 -0700, Don Y
wrote in

We bought another "set" just last week. You can bet we didn't
use that "national chain that has been buying up all of its
competitors"! :

Thanks for the long story. Without knowing the "national chain" so we
can benefit from that story, it's useless to me.

On 2/17/2016 6:51 PM, Don Y wrote:
On 2/17/2016 1:19 PM, SeaNymph wrote:
On 2/17/2016 1:00 PM, Don Y wrote:
On 2/17/2016 11:33 AM, SeaNymph wrote:


I was worried about the gun safe when it was delivered. The guys who
brought it
backed their truck and trailer down my driveway, which is not an easy
task.
They had the safe in the house, unpacked and set in place in a matter of
minutes. They explained what needed to be explained and asked me if I
wanted
them to remove the box. I said no because we wanted to keep it for our
grandson.

After they left, I called the moving company and told them that these
guys were
excellent

We try not to complain (nor praise!) over the phone. It's too easy
for your words to end up on the "wrong" ears.

If it's worth griping (or singing!), then we take the time to compose
a letter. In our experience, people seem to give more credibility
to something that's taken "visible" effort to prepare (i.e., anyone
can dial a phone and rant; taking time to organize your thoughts
into a "presentation" shows some extra value).

It also gives us a record of what we said, etc.

I think you may be right about that. I was asked recently to put my
thoughts about a company in writing so they could share it with their
employees. I did.

On Thursday, February 18, 2016 at 8:16:57 AM UTC-5, SeaNymph wrote:
On 2/17/2016 6:51 PM, Don Y wrote:
On 2/17/2016 1:19 PM, SeaNymph wrote:
On 2/17/2016 1:00 PM, Don Y wrote:
On 2/17/2016 11:33 AM, SeaNymph wrote:


I was worried about the gun safe when it was delivered. The guys who
brought it
backed their truck and trailer down my driveway, which is not an easy
task.
They had the safe in the house, unpacked and set in place in a matter of
minutes. They explained what needed to be explained and asked me if I
wanted
them to remove the box. I said no because we wanted to keep it for our
grandson.

After they left, I called the moving company and told them that these
guys were
excellent

We try not to complain (nor praise!) over the phone. It's too easy
for your words to end up on the "wrong" ears.

If it's worth griping (or singing!), then we take the time to compose
a letter. In our experience, people seem to give more credibility
to something that's taken "visible" effort to prepare (i.e., anyone
can dial a phone and rant; taking time to organize your thoughts
into a "presentation" shows some extra value).

It also gives us a record of what we said, etc.

I think you may be right about that. I was asked recently to put my
thoughts about a company in writing so they could share it with their
employees. I did.

There is a local chain of gas/lube/wash locations in my area. I have
been using a particular location for many years. In the past year I
have experienced 3 different issues with 3 different vehicles involving
3 different employees, all related to services at the lube shop.
(Grease on my carpets, a billing issue and possibly the use of the
wrong oil).

While each of the issues (other than the incorrect oil) are minor when
viewed individually, 3 problems caused by 3 different employees could
indicate a systemic problem with the management of the shop. To put my
concerns in writing, I used the feedback utility on the company's website.
After I submitted the form, there was a message saying "Thank you for your
feedback. One of our representatives will respond within 48 hours."

It has been now been 5 days and no one has contacted me. I will be
following up, this time adding their non-responsiveness to my list of
issues.

On 2/18/2016 3:46 AM, Joe Jones wrote:
On Wed, 17 Feb 2016 12:00:01 -0700, Don Y
wrote in

We bought another "set" just last week. You can bet we didn't
use that "national chain that has been buying up all of its
competitors"! :

Thanks for the long story. Without knowing the "national chain" so we
can benefit from that story, it's useless to me.

If/when you "go looking", you will quickly discover who they are;
based exactly on my comments!

On Tue, 16 Feb 2016 15:58:35 -0700, "Ashton Crusher"
wrote:

On Mon, 15 Feb 2016 16:02:14 -0600, SeaNymph
wrote:

Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.


PricePhfister has been replacing for free the parts as they wear out
on my kitchen sink faucet for the past 20 years. I call them, tell
them it has a lifetime warranty and they ship me new parts.

I want to mention a company that does *NOT* stand behind their products,
and that is Sioux steel company. This probably wont affect many of you,
because they make farm gates and other steel farm supplies. Anyhow, they
advertise a "Lifetime Warranty" on their products, but are not clear
about the details. About 4 years ago, I bought several of their gates.
These were their lower priced model, which is generally fine for small
animals and horses. (Cattle need heavier duty gates). I got them for
INDOOR use, on stalls for horses, ponies or goats. They cost around $80
each. Within 2 years they were falling apart, after 3 years, one of them
literally completely fell into pieces, and the horse even walked out of
his stall, because the gate was in at least 5 pieces, and the hinge
portion just rusted off.

I contacted the company and was told the gates I bought were their
economy gates, and those did not have the lifetime warranty. I told the
guy that I understand the warranty may not be "lifetime", but these
gates are totally falling apart after only 2 to 3 years, and went on to
tell him I have bought other brands of used gates at auctions, which
were at least 10 years old when I bought them, and have used them for at
least 10 more years. I also told him that even those 20 year old gates
might be rusty on the bottom rail, but I have never had any other brand
of gate literally fall apart, except theirs. I also told him they were
used indoors, which should make them last longer.

THe guy told me there is no warranty at all on the gates I bought and
they could not do anything. After I clearly told him that if that's the
kind of junk they sell, and have such poor customer service, he told me
to buy their top of the line (expensive) gates and hung up on me.

I then went to the farm supply store where I bought them, only to find
out they stoppd selling that Sioux gates because too many people were
having problems with them. I pushed this issue a little further and said
"dont you stand behind the products you sell". He said they do, but they
could not get Sioux to assist with problems, and that is why they no
longer sell that brand of gates.

In total, I bought 4 of their gates, which cost me $320. They should
have lasted at least 10 years. Four years later, only one of them is
still in use. The bottom rail has fallen off and the center support is
gone, and I welded it in a few spots (and found the metal is like
tinfoil in thickness). But its still working for a stall that only is a
place to store some hay bales. But I doubt it will last another year.

This is the worst gate I have ever used, their customer service is about
the worst I have ever gotten, and if I was to rate them, on a scale from
1 to 10 (10 being excellent), I would give them a MINUS 10 in all
categories.

I will never buy another product made by that company.

On Tuesday, February 16, 2016 at 5:58:41 PM UTC-5, Ashton Crusher wrote:
On Mon, 15 Feb 2016 16:02:14 -0600, SeaNymph
wrote:

Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.


PricePhfister has been replacing for free the parts as they wear out
on my kitchen sink faucet for the past 20 years. I call them, tell
them it has a lifetime warranty and they ship me new parts.

Kohler has been doing the same for me for years. For some reason, my
kitchen faucet loses "flow" every few years. I call Kohler when it
starts to slow and they send me a new head. I'm getting ready to call
for my 4th head. Other than this inconvenience, we like the features
and I don't feel like dropping $250+ to replace it. As long as they keep
sending me free heads, I'll live with it.

On 2/18/2016 8:40 AM, DerbyDad03 wrote:

While each of the issues (other than the incorrect oil) are minor when
viewed individually, 3 problems caused by 3 different employees could
indicate a systemic problem with the management of the shop. To put my
concerns in writing, I used the feedback utility on the company's website.
After I submitted the form, there was a message saying "Thank you for your
feedback. One of our representatives will respond within 48 hours."

It has been now been 5 days and no one has contacted me. I will be
following up, this time adding their non-responsiveness to my list of
issues.


I don't imagine you will be goin back either. Certainly sounds like they
don't care.

On Thursday, February 18, 2016 at 1:38:33 PM UTC-5, Ed Pawlowski wrote:
On 2/18/2016 8:40 AM, DerbyDad03 wrote:

While each of the issues (other than the incorrect oil) are minor when
viewed individually, 3 problems caused by 3 different employees could
indicate a systemic problem with the management of the shop. To put my
concerns in writing, I used the feedback utility on the company's website.
After I submitted the form, there was a message saying "Thank you for your
feedback. One of our representatives will respond within 48 hours."

It has been now been 5 days and no one has contacted me. I will be
following up, this time adding their non-responsiveness to my list of
issues.


I don't imagine you will be goin back either. Certainly sounds like they
don't care.

Not unless they send me a ton of free oil change coupons. At that point I'll
try a different location to see how it goes.

The grease and the billing error were kind of acceptable mistakes...things happen. The only real downside was that it took 2-3 times longer than it
should have for both oil changes and I am not a patient man.

The most recent error was a bit more serious. It was the first time I had
taken SWMBO's Honda Element into that location. That meant that they had to
add the vehicle to my account. When he came out with the bill, he told me
that he had entered the wrong model but that it didn't matter, because the
engines are the same and they use the same oil. I calmly (as much as I could)
told him that a Honda Pilot does not have the same engine as a Honda Element,
nor does the Element use 5W-30 oil. "Oh, I used 5W-20, not 5W-30, it just
says that on the bill."

I then calmly (sort of) handed him the keys back and told him to re-do the
oil change (including the filter) and to make sure that the next bill he gave
me had all the correct information on it. I keep all the maintenance records
my vehicles and I didn't need a bill showing an oil change for a vehicle that
I not own.

When I got home I (calmly) logged into their website and informed them of my
experiences. I'll give them one more day to respond. If I don't see a response
by tomorrow morning, I'll be on the phone with their corporate office.

posted for all of us...



On Tue, 16 Feb 2016 15:58:35 -0700, "Ashton Crusher"
wrote:

On Mon, 15 Feb 2016 16:02:14 -0600, SeaNymph
wrote:

Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.


PricePhfister has been replacing for free the parts as they wear out
on my kitchen sink faucet for the past 20 years. I call them, tell
them it has a lifetime warranty and they ship me new parts.

I want to mention a company that does *NOT* stand behind their products,
and that is Sioux steel company. This probably wont affect many of you,
because they make farm gates and other steel farm supplies. Anyhow, they
advertise a "Lifetime Warranty" on their products, but are not clear
about the details. About 4 years ago, I bought several of their gates.
These were their lower priced model, which is generally fine for small
animals and horses. (Cattle need heavier duty gates). I got them for
INDOOR use, on stalls for horses, ponies or goats. They cost around $80
each. Within 2 years they were falling apart, after 3 years, one of them
literally completely fell into pieces, and the horse even walked out of
his stall, because the gate was in at least 5 pieces, and the hinge
portion just rusted off.

I contacted the company and was told the gates I bought were their
economy gates, and those did not have the lifetime warranty. I told the
guy that I understand the warranty may not be "lifetime", but these
gates are totally falling apart after only 2 to 3 years, and went on to
tell him I have bought other brands of used gates at auctions, which
were at least 10 years old when I bought them, and have used them for at
least 10 more years. I also told him that even those 20 year old gates
might be rusty on the bottom rail, but I have never had any other brand
of gate literally fall apart, except theirs. I also told him they were
used indoors, which should make them last longer.

THe guy told me there is no warranty at all on the gates I bought and
they could not do anything. After I clearly told him that if that's the
kind of junk they sell, and have such poor customer service, he told me
to buy their top of the line (expensive) gates and hung up on me.

I then went to the farm supply store where I bought them, only to find
out they stoppd selling that Sioux gates because too many people were
having problems with them. I pushed this issue a little further and said
"dont you stand behind the products you sell". He said they do, but they
could not get Sioux to assist with problems, and that is why they no
longer sell that brand of gates.

In total, I bought 4 of their gates, which cost me $320. They should
have lasted at least 10 years. Four years later, only one of them is
still in use. The bottom rail has fallen off and the center support is
gone, and I welded it in a few spots (and found the metal is like
tinfoil in thickness). But its still working for a stall that only is a
place to store some hay bales. But I doubt it will last another year.

This is the worst gate I have ever used, their customer service is about
the worst I have ever gotten, and if I was to rate them, on a scale from
1 to 10 (10 being excellent), I would give them a MINUS 10 in all
categories.

I will never buy another product made by that company.

You get what you pay for. You wanted economy not warranty gates and that's
what you got. What's the problem? Just replace them. The critters banging
against them when you declare 'love time'?

--
Tekkie

Don Y posted for all of us...



On 2/18/2016 3:46 AM, Joe Jones wrote:
On Wed, 17 Feb 2016 12:00:01 -0700, Don Y
wrote in

We bought another "set" just last week. You can bet we didn't
use that "national chain that has been buying up all of its
competitors"! :

Thanks for the long story. Without knowing the "national chain" so we
can benefit from that story, it's useless to me.

If/when you "go looking", you will quickly discover who they are;
based exactly on my comments!

I don't have a clue either. Just tell us.

--
Tekkie

On 2/18/2016 1:57 PM, DerbyDad03 wrote:
On Thursday, February 18, 2016 at 1:38:33 PM UTC-5, Ed Pawlowski wrote:
On 2/18/2016 8:40 AM, DerbyDad03 wrote:

While each of the issues (other than the incorrect oil) are minor when
viewed individually, 3 problems caused by 3 different employees could
indicate a systemic problem with the management of the shop. To put my
concerns in writing, I used the feedback utility on the company's website.
After I submitted the form, there was a message saying "Thank you for your
feedback. One of our representatives will respond within 48 hours."

It has been now been 5 days and no one has contacted me. I will be
following up, this time adding their non-responsiveness to my list of
issues.


I don't imagine you will be goin back either. Certainly sounds like they
don't care.

Not unless they send me a ton of free oil change coupons. At that point I'll
try a different location to see how it goes.

The grease and the billing error were kind of acceptable mistakes...things happen. The only real downside was that it took 2-3 times longer than it
should have for both oil changes and I am not a patient man.

The most recent error was a bit more serious. It was the first time I had
taken SWMBO's Honda Element into that location. That meant that they had to
add the vehicle to my account. When he came out with the bill, he told me
that he had entered the wrong model but that it didn't matter, because the
engines are the same and they use the same oil. I calmly (as much as I could)
told him that a Honda Pilot does not have the same engine as a Honda Element,
nor does the Element use 5W-30 oil. "Oh, I used 5W-20, not 5W-30, it just
says that on the bill."

I then calmly (sort of) handed him the keys back and told him to re-do the
oil change (including the filter) and to make sure that the next bill he gave
me had all the correct information on it. I keep all the maintenance records
my vehicles and I didn't need a bill showing an oil change for a vehicle that
I not own.

When I got home I (calmly) logged into their website and informed them of my
experiences. I'll give them one more day to respond. If I don't see a response
by tomorrow morning, I'll be on the phone with their corporate office.


Awesome! I'd probably respond in a similar way about contacting corporate.

--
Maggie

On Monday, February 15, 2016 at 4:02:22 PM UTC-6, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.
--

One company I found that always stands behind their products is a flame thrower manufacturer. ^_^

[8~{} Uncle Combustible Monster

On Friday, February 19, 2016 at 8:04:24 AM UTC-5, Uncle Monster wrote:
On Monday, February 15, 2016 at 4:02:22 PM UTC-6, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.
--

One company I found that always stands behind their products is a flame thrower manufacturer. ^_^

[8~{} Uncle Combustible Monster

That's a very hot topic.

Cousin 3rd-Degree Monster