On 2/17/2016 9:23 AM, DerbyDad03 wrote:
On Monday, February 15, 2016 at 5:02:22 PM UTC-5, SeaNymph wrote:
Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.

If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.

Now I know that Browning will make it right.


It's not just about the product being as advertised, it's also about
customer satisfaction in general. In some cases, it's not about the
company that made the product, but the retailer that you bought it from.

I bought an $300 appliance from Bed Bath & Beyond as a Christmas gift
for SWMBO and I. The product is everything it was advertised to be.
It works just like the manufacturer said it would. It just so happens
that it is not to our liking for reasons unrelated to specific issues
with the unit. (e.g. it's bigger than we expected, it has features
that we've determined that we don't need, etc.) In other words, while the product itself is well worth the $300 price tag, it's not worth $300 to
us.

With no questions asked BB&B took it back and refunded the total amount.
Not store credit but cold hard cash. Apparently they will honor this type of
return for a full year after the purchase. It was purchased on line and they
would have paid for return shipping if I had chosen to ship it back as opposed
to taking it into a store. Now that's customer service.


I agree. Seems like a win/win for everyone.

The problem with the case I bought was that it was not as long as
described. I purchased it from one of Browning preferred online dealers,
because it's much cheaper to buy it that way than from Browning
directly. The length of the case was very important because the rifle is
long, and that's not even taking the scope into account.

I spoke to Browning, more to tell them about the problem because I had
already arranged to send it back to the retailer I purchased it from.
Browning sent me a shipping label and once they received the case,
immediately sent out a new one, which they measured before sending it.
Worked for me.